eGain Chat enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively.
| Product | Market Share (%) |
|---|---|
| eGain Chat | 0.5% |
| LiveChat | 19.0% |
| ChatX Live Assist 365 | 12.0% |
| Other | 68.5% |
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