I am a system integrator providing professional services and implementing Entrust solutions for customers across Africa.
Monitors transactions effectively but needs better support and more advanced AI
What is our primary use case?
What is most valuable?
Entrust Transaction Guard monitors transactions between core banking applications. It offers integrations to many platforms, compatibility, and easy API integrations, providing effective fraud detection.
The product reduces fraud for customers, especially within the financial services industry, by protecting transactions such as online payments and card usage. Without such solutions, online banking would face significant challenges.
What needs improvement?
Entrust has an issue with support. The technical support hardly ever involves getting an Entrust person to help on calls, and they often refer only to the documentation.
Another area for improvement is enhancing AI and machine learning for better core fraud detection.
For how long have I used the solution?
I have been implementing Entrust solutions for the past five years.
What do I think about the stability of the solution?
The stability of Transaction Guard is quite good, and I rate it between seven and eight out of ten.
What do I think about the scalability of the solution?
Transaction Guard is scalable, although it is quite basic.
How are customer service and support?
Entrust's support is quite lacking. I rate it five out of ten as they tend to refer to documentation and are not proactive in providing assistance.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup process involves assigning a project manager and providing an implementation plan with timelines. It depends on the specific conditions of the customer environment.
What about the implementation team?
The implementation team from my side usually consists of myself and three others, including system guys and those familiar with banking applications and environments.
What was our ROI?
Entrust Transaction Guard has brought value to customers by reducing fraud in financial transactions, online payments, and card usage.
What's my experience with pricing, setup cost, and licensing?
The pricing is quite affordable compared to other solutions, with a rating of six out of ten. There are additional costs for premium support.
What other advice do I have?
Everybody now needs solutions like Entrust Transaction Guard because online transactions are prevalent. I am familiar with Entrust for AAA services, and I would recommend it.
Overall, I rate Entrust Transaction Guard a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
