What is our primary use case?
I deal with firewalls and other products like EDR, as we have ESET EDR/XDR, and for four g, we are using ESET EDR/XDR. This is correct for the past six months.
I have been dealing with ESET EDR/XDR for just three months now since I just started using it, and it is a combination of both EDR and XDR.
What is most valuable?
In terms of valuable features in ESET EDR/XDR, we focus on endpoint device management as well as for the firewall team, including our log analysis and monitoring the firewall, which are three significant functions for us.
ESET EDR/XDR has automated threat detection that gives us real-time incident alerts, and it helps us proactively receive and work on incidents that could have an impact.
Regarding the usefulness of ESET EDR/XDR's behavior-based analysis in detecting potential breaches, we have identified some files or configuration files that should remain static, and if any changes occur without proper change management, we are able to identify those changes, including detecting zero-day attacks.
The integration of threat intelligence feeds has helped our response strategies, as we are using Oracle OCA-based data analysis, and we have integrated it so that logs are forwarded to our SIEM, allowing us to analyze the data effectively.
I evaluate the impact of centralized management on our security operations as very useful because it eliminates the need to log into individual systems to find sources, allowing us to identify all types of risks and vulnerabilities from a single desk.
What needs improvement?
Currently, I do not see any room for improvement or weaknesses in ESET EDR/XDR because whatever requirements we have, this product is fulfilling those needs, and we haven't found any issues or weaknesses since we just started using it.
In the future, I expect ESET EDR/XDR to have more AI and ML-based anomaly detection features, and I would appreciate a higher level of customization capabilities to suit our specific requirements.
For how long have I used the solution?
I have been dealing with ESET EDR/XDR for just three months now since I just started using it, and it is a combination of both EDR and XDR.
How are customer service and support?
I rate their technical support four out of five, which reflects my satisfaction with their service.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
When comparing ESET EDR/XDR with the previous EDR products I've worked with, I believe it is the best option on the market right now, as it has various features that meet our requirements.
How was the initial setup?
The initial setup of ESET EDR/XDR is very easy; however, there were some difficulties related to integrating Linux systems in different subnets, which have been resolved with the help of ESET technical support.
What's my experience with pricing, setup cost, and licensing?
I find the price of ESET EDR/XDR to be competitive to the market, which is a reasonable aspect for us.
What other advice do I have?
I am not working with products like Juniper and SonicWall anymore; actually, I switched to another organization that is working on different products.
I purchased my ESET products from the OCI Marketplace.
I am satisfied with the root cause analysis feature of ESET EDR/XDR, as it meets my expectations.
On a scale of one to ten, I rate ESET EDR/XDR a nine.