Fabric Commerce Platform serves as a B2B marketplace. The tools serve as a marketplace for physical products for B2B activities, including wholesale. It is not a typical e-commerce platform.
Though the tool's users experience a return on investment, the runtime reliability needs improvement
What is our primary use case?
How has it helped my organization?
Fabric Commerce Platform is used in my company to create modules as it is a PIM software in our company's system. Fabric Commerce Platform's configuration of the storefront is also good. Instead of implementing a tool ourselves with our engineering team, we could go faster by choosing Fabric Commerce Platform.
What is most valuable?
The solution's most valuable feature stems from its usefulness as a PIM software, CMS, and storefront.
What needs improvement?
Functionality-wise, I would say that Fabric Commerce Platform has to have more sophisticated pricing algorithms specific to B2B and B2C in a pretty simple manner to make sure that you have a product and its price. B2B pricing depends on factors like transportation and a bunch of other parameters. The runtime reliability of the system is a little bit challenging.
For how long have I used the solution?
I have been using Fabric Commerce Platform for a year. My company uses the hosted version of the solution.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a five out of ten since we have faced some incidents lately when using the tool.
What do I think about the scalability of the solution?
My company hasn't tested the tool's scalability too much since our B2B transactions are of lower volumes, because of which we have stretched out our systems at all.
How are customer service and support?
I rate the technical support a seven or eight out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have some experience with Magento. I used Magento a long time ago and had participated in some of its integration, but it was completely different.
How was the initial setup?
During the product's initial setup phase, there is a requirement for its users to indulge in some integration work, which is a little bit of an unusual and unused space in the tool, but my company uses it as we deal in the B2B space.
The solution is deployed on the cloud.
My company doesn't deploy the tool ourselves as we use its SaaS version.
What was our ROI?
I have seen a return on investment from the use of Fabric Commerce Platform in terms of time to market. The use of the product has saved a lot of time for our company.
What's my experience with pricing, setup cost, and licensing?
I don't think our company uses enough functionalities of Fabric Commerce Platform. I think that tool offers a better value proposition for B2C models.
Which other solutions did I evaluate?
My company did evaluate Fabric Commerce Platform against some of the tools developed with the help of our company's in-house teams. My company chose Fabric Commerce Platform owing to its ability to accelerate the speed of time to market.
What other advice do I have?
For those who plan to use the solution, I would suggest selecting the right integration partners and ensuring that the assigned support from Fabric Commerce Platform is always reachable.
I rate the overall product a six or seven out of ten.
