Files.com Reviews

My main use case for Files.com is receiving data from our public broadcast stations and feeding them in. The broadcast stations upload all their data and databases to us, and we feed them into AWS buckets and from AWS buckets into Snowflake. We use Files.com to transfer secure personal information instead of using Teams or emails, allowing us to go back and forth between our clients and vendors.

Files.com offers excellent features including ease of use. The interface, setup, automation, and ease of external users getting to the site so they can upload files to our CDP make it very easy to use. We have over 200 users and we're continuously growing.

The encryption, decryption on the fly, live links and inboxes stand out as great features. Files.com has positively impacted our organization by streamlining a process that was really fractured before, allowing us to streamline our practice, and it's acceptable for our clients, vendors, and employees on how to move data around securely, safely, and quickly.

I don't see much area for improvement. I love their technical support as they are eager to jump on a call, look at the big picture, make recommendations, and guide us through the recommendation on how to set things up and our goals, so I'm very pleased with Files.com in every aspect. I can't really think of anything as it matches my expectations and sometimes goes beyond.

I have been using Files.com for three years.

Files.com is stable.

Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.

Files.com's customer support is excellent, second to none. When I open up a case, they get back to me the same day, and they're ready and willing to jump on a call with me. I wish all my vendors offered the same level of excellent support and customer service that Files.com does.

We did not use a previous solution.

I find it hard to quantify the return on investment. However, I know it's definitely saved time, and everybody's happy with it, as it serves as a one-stop solution for most things that we need to do.

My experience with pricing, setup cost, and licensing was very good. I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.

We did not evaluate other options. Files.com was the only one we evaluated, and it became highly recommended.

I would advise others looking into using Files.com to do their homework and compare, but at the end of the day, I think they will be happy using Files.com with all its features, superior technical support, customer support, and the pricing. Files.com stands out as a perfect solution for me because it fits many of our use cases. We were searching for and trying to build a solution to get our client data and PBS data into AWS, and Files.com integrates into that very smoothly.

Files.com's unified namespace has affected our organization's file accessibility in a seamless way, as we use AWS in our environment and we seamlessly integrate into AWS. I set granular permissions to users through Files.com without creating user accounts, which influences my user management excellently. They provide fencing and subdirectories, allowing me to assign certain groups and certain users to specific information with read, write, or full access, which is very granular, almost the same as the Windows file structure and folder structure.

I'm very confident in the security measures of Files.com for enterprise data governance. Files.com filled out a security questionnaire for us, and it checked all our boxes, letting us work with Files.com in complete confidence. Files.com's cloud-native architecture in terms of uptime and reliability has achieved 100% uptime with never any issues. I would rate this review a 10 out of 10.

Public Cloud

Microsoft Azure

Files.com is the primary solution I rely on for file transfer services from our proprietary software into our web server.

I generate a variety of reports through our proprietary software that need to be distributed to different individuals. These reports are uploaded into our web server, which serves as a portal for our clients to access those reports at any given time and view close to real-time data.

I have a hybrid setup for Files.com that uses Microsoft Azure as part of our infrastructure. However, we purchased Files.com prior to implementing the hybrid setup. I have utilized Files.com long before we had a hybrid setup when we were solely on-premise.

The automation offered by Files.com is the most valuable aspect. We no longer need someone to manually upload hundreds of reports every day to a web server.

Files.com streamlines the ability to transfer files in an efficient manner, reducing errors so that one client cannot inadvertently see a report intended for a different client. This has significantly impacted our liability category by preventing the release of private confidential information.

We would previously spend upwards of two hours a day manually uploading these reports. Files.com has saved us considerable time by automating this process. The error reduction alone has improved client satisfaction metrics, as we no longer need to address those errors when they occurred.

I am not aware of any way that Files.com can be improved. We are looking forward to seeing what other applications and ways that we can utilize it within our company to do additional file transferring and sharing processes in workflows that we have in other areas.

I have not experienced any changes in operational efficiency due to Files.com's support for multiple protocols.

Files.com's unified namespace has not affected our organization's file accessibility.

I have been using Files.com for approximately the last ten years.

The solution's cloud-native architecture for Files.com has been very good. We have not experienced any major issues where it was not up and working for us. The only times that I can recall are during patching issues where an update broke the connection, and we simply had to reestablish that connection. As far as uptime and reliability, it has been excellent.

Files.com is stable.

The scalability for Files.com has been adequate for our needs. As we have grown, we have experienced moments of significant growth as well as moments of downturn, and the scalability back and forth has been more than adequate to meet our needs.

The times that we have had to reach out or our MSP has reached out have not been an issue in dealing with customer support for Files.com. There has been no negative feedback in regards to that. It has always been standard support.

The previous solution was simply manual file uploads by a human being, and we switched to Files.com for the automation.

I do not have relevant metrics at the moment regarding a return on investment. However, the time saved by not having to have someone manually upload files is where we saw that savings in our ROI. That would have occurred very early on, which predates my tenure. I am not aware of what the processes were prior to that.

I personally do not have any experience with pricing, setup cost, and licensing for Files.com. Files.com predates when I took this role, and we have had it for quite some time. That part of the decision was all before me.

I am not aware if we evaluated other options before choosing Files.com. That predates me.

I assess the overall security features provided by Files.com as adequate. I could not elaborate on that further as that is more for our MSP that would handle those specific examples.

If you are looking for a secure file sharing solution, Files.com has been a great option for us. It has helped us as a small company grow into a medium company and it has just always been there for us in the background. We enjoy it.

I would rate this review nine out of ten.

Hybrid Cloud

Microsoft Azure

My main use case for Files.com is managed transfer. I use Files.com as an SFTP for inbound files and I integrate that SFTP server setup with my internal application. That is the main way I am using it right now.

The best features that Files.com offers are simplicity, ease of use, and all of the cloud connectors. What I appreciate most about the ease of use and the cloud connectors is that I rely heavily on SFTP, AWS, and GCS connectors.

Files.com has positively impacted my organization by allowing me to scale and heavily reducing my costs. Because I can fully leverage cloud infrastructure now with Files.com, this has allowed me to decommission my virtual machines and move to an efficient serverless solution. This is only possible so far with Files.com.

One way Files.com can be improved is that logging is not intuitive and managing different levels of user permissions is currently not possible.

Files.com's unified namespace has not affected my organization's file accessibility. I have not set granular permissions to users through Files.com because it is currently not possible; I do use the API, but that is only for internal admin tools.

I have been using Files.com for nine months.

Files.com is stable.

Files.com's scalability is great.

The customer support for Files.com is great. Support has been great and the documentation is great and so were the integrations, but I cannot get what I need immediately with logs; it is not as intuitive as I would prefer it to be. The information is there, it just can be hard to find. I would rate the customer support a ten on a scale of one to ten.

I used to use Sterling File Gateway, but I switched because it did not have good cloud capabilities.

My experience with pricing, setup cost, and licensing was easy, the negotiations went well and the license was suitable for my use case.

I have seen a return on investment, having reduced my cloud cost by switching to Files.com by almost ninety percent, which has freed me up to get my developers focused on solving future wants instead of always solving problems.

My experience with pricing, setup cost, and licensing was easy, the negotiations went well and the license was suitable for my use case.

Before choosing Files.com, I evaluated JSCAPE and Stonebranch, but they were too complicated.

I would rate Files.com an eight on a scale of one to ten. I rate it an eight because intuitive logging and more granular customization on the site as a whole would help move it up to a nine or ten for me. My review rating for Files.com is eight.

Private Cloud

Google

My main use case for Files.com is backing up data files from my clients' computers to my server on Amazon Web Services.

For backing up those client files, I install the Files Transfer Agent on my client's computer, and when I run the agent, it backs up their critical data to Amazon where there is another files agent running.

This main use case solves the challenges of secure file transfer, and it is more protected than using other methods of transfer while working consistently every day, no matter what.

The best features that Files.com offers in my experience are phenomenal technical support, as I can always get a quick answer. I had a lot of help at the very beginning configuring everything correctly, and it is a no-headache service that runs smoothly without my worries.

When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.

The reliability of Files.com is phenomenal, as it works consistently every day and is more secure than other file transfer methods that I have looked at, making it easy to configure and onboard new clients.

Files.com has positively impacted my organization by making it much easier to set up new clients than in the past when I used other transfer methods, providing great flexibility and efficiency for onboarding new customers.

I do not have any areas of improvement right now for Files.com, as it does everything that I need and it does it well.

I have been using Files.com for two and a half years.

Files.com is stable.

The scalability of Files.com is excellent; it is easy to scale in a few ways, such as simply onboarding new customers quickly and being able to purchase a block of user accounts for a discount.

The customer support from Files.com is tremendous; they provide the best customer support of almost any tech company I know.

Positive

I previously used SFTP, which is a secure file transfer protocol that does not cost anything, but it is very hard to configure, leading to situations where I could not get it running for some clients, prompting me to switch.

I did not purchase Files.com through the AWS Marketplace; I bought it directly through Files.com.

I have seen a return on investment using Files.com over other methods, saving money and time; it only takes me about ten minutes to onboard a new client, and I also need fewer employees because I do not have to hire technical assistance to set up Files.com since it is so easy.

My experience with pricing, setup cost, and licensing has been positive; I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.

Before choosing Files.com, I evaluated a couple of other options online, including IBM's Sterling solution, but it was too expensive, so I settled on Files.com.

I would rate Files.com a ten out of ten.

I choose ten because Files.com is reliable, scalable, easy to use, and provides phenomenal tech support whenever I need it.

I create user accounts for every user, so I have not set granular permissions without creating user accounts.

Overall, I assess the security features provided by Files.com as excellent; it allows me to transfer only zip files, preventing other files that could come from hackers or bad actors from being transferred into my AWS secure environment, which I think is a phenomenal feature.

I assess the solution's cloud-native architecture for uptime and reliability, observing that the uptime is probably ninety-nine point five percent, and I do not worry about reliability because it is rock solid.

I do not really use multiple protocols, so I have not noticed any changes in operational efficiency due to the solution's support for them.

I am very confident in the security measures of Files.com for enterprise data governance; one of the things I do is transfer zip files from my client computers to my AWS computer, allowing me to transfer only zip files, protecting it from other types of transfers where someone might try to hack the system.

Files.com is deployed in my organization using public cloud on Amazon Web Services, where I have it running on a server that sits and waits to listen for files to be transferred from my clients and saves them flawlessly.

My advice to others looking into using Files.com is that it is a robust, secure, and tremendous solution, and I would encourage anyone who needs to securely transfer files to evaluate it.

I give this solution an overall rating of ten.

Public Cloud

Amazon Web Services (AWS)

My main use case for Files.com is that it serves as an SFTP server. As an SFTP server, our clients upload files to their respective folders, and then our analysts are able to pick those up and interact with them. They can send them back to the server so the clients can pick them up and make any changes needed.

The best features Files.com offers are security, ease of use, and great customer support.

What stands out with Files.com's security and ease of use is that it supports all the secure protocols we need to use, and it is easy to activate those, such as MFA.

Files.com has impacted our organization positively by making it much easier to have a central place to receive files from clients. We also use the Dropbox feature for prospective clients who do not necessarily have credentials yet.

I would say it has probably improved client satisfaction because there is a single point to upload, so it is not coming from multiple sources.

Overall, I have not had any issues with using it. The things work well. The only point would be in the desktop app; sometimes there are issues dragging a file between another application as opposed to just going to your desktop. The desktop issue probably covers it for now in terms of other improvements that Files.com could use.

I have been using Files.com for five years.

Files.com is stable as we have not experienced any issues.

Files.com's scalability is good; we have never had issues with it not meeting our needs. They also have a feature called child sites which allows us to provide private silos, so that could fall under scalability.

The customer support for Files.com is excellent. I would rate the customer support a 10 on a scale of 1 to 10.

Positive

I believe there were different things such as FileZilla used before I got here; however, it was set up before I got here.

My experience with pricing, setup cost, and licensing has been very good, though it was set up before I started working here, and I do not deal with the pricing part or the licensing as that is a different department. They have worked with us to help us get the best rate possible.

We did look at others such as FileZilla and also setting up our own SFTP server, but in the end, Files.com just offered a better solution that fit our needs.

My advice for others looking into using Files.com is to give it a try; I do not think you will be disappointed.

Supporting the multiple protocols and MFA has helped us meet compliance needs.

I am very confident in the security measures of Files.com for enterprise data governance as they meet all of the HIPAA requirements or exceed in some cases, so we are very confident in it.

Files.com's unified namespace has not had an impact for us in terms of file accessibility.

We use roles and permissions for all people accessing it. 

My main use case for Files.com is that we move a lot of documents to and from third-party vendors, and we even use it internally for encryption. We do many different things with it.

A quick specific example of how we use Files.com with a third-party vendor is that a vendor might upload an encrypted file that we need to get to an SFTP that's mounted to Files.com. We take that file, decrypt it, move it to another folder on Files.com that's mounted to a cloud storage system, and then we may trigger another automation to use it.

We typically use Files.com for file transfers between third-party clients.

Files.com has impacted my organization positively because, without them, we wouldn't be able to do many of the secure file transfers we need to do, especially as a financial institution. It's extremely important that these documents are secure and timely; if things don't happen at the right time, other pieces of the automation can fail. They keep a pretty good history and have a generally easy portal experience and developer experience, so it's not super tricky to get caught up in their platform.

Files.com's unified namespace has positively affected my organization's file accessibility; being able to mount my own storage locations into Files.com makes it a lot easier.

The best features Files.com offers include good statement automations, although I feel like they could be a little bit more fleshed out, but it seems they're making updates all the time. They are pretty responsive, very transparent about any kind of security issues, which is one of the main reasons why we go with them, and they have an excellent team that can help guide you through customer service engineers.

I also appreciate that Files.com has a pretty robust API and SDK implementation, so I can drive my own automations if Files.com doesn't have those built out. You're able to get underneath the hood and do a bit more than you would with just a general portal application, which is nice because they give developers lots of tools to be able to drive automations.

Files.com can be improved in some features with zipping and unzipping, which I wish could be done in an automation. I wish their automations were a little bit more built out, but again, with the APIs and SDKs, I can definitely build out much more robust automations. We did have a small issue with partial files being moved, but I think the problem was slightly on us and some of the legacy applications that were writing files to the systems. So, not completely on them, but I wish there was a little bit more configuration or options in their syncs and automations.

I have been using Files.com for five years.

Files.com is stable.

I find Files.com's scalability to be fine; we haven't run into any issues where we needed to scale up or experienced any slowness. We don't have an insane amount of files, but we probably have close to a hundred gigs or so worth of files moving through there.

Customer support has been pretty good; we recently got in touch with one of their sales engineers or customer support engineers who was extremely helpful with debugging our problem, being patient and listening to our entire use case, and providing a couple of different solutions.

Before Files.com, I believe we used Moveit, but they had an issue disclosing a security breach in a timely manner, which is why we switched to Files.com.

Before choosing Files.com, we evaluated other options including Moveit, which we ultimately chose to avoid due to a previous security breach that they didn't notify people about in a timely manner.

I would advise others looking into using Files.com to definitely look into their APIs and SDKs if they want to keep things a little more in-house to orchestrate their own automations. They have automations and syncs, but if you really want to utilize all the tools, try to do things a little more in-house since theirs aren't fully built out.

Overall, I think Files.com is a pretty solid platform. The user interface is easy, the audit trails are great, and their automations and syncs support a large host of different storage mounts, which is extremely helpful. I would say it's a pretty quick startup from beginning the software to actually having it in a business use case. My overall rating for Files.com is seven out of ten.

Public Cloud

Microsoft Azure

Files.com is used for internal team file sharing and for customers to provide us with logs.

For customers, we allow them to upload logs, and what makes it really nice is that it can be encrypted with passwords set on it. Only the customers that have that specific link can access those logs. For internal use, Files.com serves as a document repository for any files that need to be shared internally.

API calls are used to integrate Files.com with Salesforce, which allows a case to automatically be created on Files.com and shared whenever a case is created. The link is automatically put into the case and can be sent to the customer without having to go through the process of creating the folder and the share. It is all done automatically.

Files.com offers the ability to set group permissions or assign groups and assign permissions to independent folders or directories, which makes things way easier.

Setting group permissions makes things easier because there are different groups that need access to different folders, and other groups may not need access to those folders. When specific folders are assigned, they can only see what is below that folder and cannot see anything beyond that.

Files.com has impacted the organization positively because folder shares do not have to be taken whenever a new case is created. The folder is already in the case and can be immediately given to customers to upload logs for the issues they are experiencing.

This automation and ease of sharing definitely saves time with way less clicks. Minutes are saved every time a case is created, which makes production much smoother.

Files.com's unified namespace has made it easier for teams to separate folders or for different groups that do not need access to other folders or for secure folders. Main folders can be separated, which makes organization more efficient.

Files.com does not have any areas for improvement at this time.

Files.com has been used for approximately six or seven years.

Files.com is stable.

The customer support for Files.com is great.

Files.com's customer support receives a rating of eight because when support is contacted via email, a response is received pretty quickly.

Positive

Exavault was previously used before switching to Files.com because Files.com bought Exavault.

For those looking into using Files.com, the recommendation is to use it because it is great.

There is fairly high confidence in the security measures of Files.com for enterprise data governance. Files.com allows passwords to be set, which alone makes it great. Additionally, when a folder is shared, the link is required in order to access the folder.

Files.com overall offers good security features. The ability to password protect links to the shared files makes it safer.

This review is rated seven out of ten.

My main use case for Files.com is the transfer and exchange of files between partners and vendors. A typical workflow is a client will upload a series of files that we need to ingest into our local systems, validate, and then distribute out to other vendors.

The best features Files.com offers are simplicity, reliability, and speed of use. Reliability is uptime, valuable uptime. We have not experienced many issues at all with any sort of downtime.

Files.com has allowed us to quickly onboard and start working with new vendors. Our onboarding time has now been reduced to hours over days. At this time, they are rolling out new features, so I do not have any notes on that.

Uptime and reliability have been great. It is always on, so it has been very reliable. I am very confident in the security measures of Files.com for enterprise data governance. We use all of their logging systems to track everything top to bottom, and it has been great.

Everything is based on role-based access. We have set that without having to create users. It is the way, it is the wave of the future. You want to minimize access to things, and Files.com has all those features to do so. It makes it easier for vendors to find everything without having to jump through hoops. The unified namespace works great.

Encryption and SSH connectivity are some of the big features to ensure users are not breached. That has been great.

There are no improvements needed at this time.

I have been using Files.com for fifteen years.

Files.com is stable.

Scalability has not been an issue at all. It grows as we grow, so that has been fine.

Customer support has been top-notch. I would rate the customer support a nine.

Experience with the pricing, cost, and licensing has been on point. It works out. There is no bloat.

We did not evaluate anyone else. We started working with Files.com directly. They are the only ones.

Files.com is definitely a time saver. As far as having to onboard people to manually do the work, a few less employees would be required. They should go ahead and use Files.com. It is superior to a lot of other platforms. I would give this product a rating of ten.

Hybrid Cloud

Amazon Web Services (AWS)