Files.com Reviews

My main use case for Files.com is providing a secure connection for clients with PHI data to submit data into our process.

A specific example of how I use Files.com for that is when a new customer gets started, we initiate a Files.com folder that has all the rules already established for our security requirements. We then, after we've set up the folder, go ahead and tie that in the backend to our process so that when files arrive from the client, they're automatically picked up and moved to our internal server. We can process the records as needed, fulfill any requests that are made, and then at the end of the process, a new file is generated and posted in a secure folder for the client to pick up and ingest into their process.

The best feature Files.com offers is its ease of use, which is by far the best feature. It has very good user management, file management, folder management, and a web-based tool. This allows an admin to quickly add users, add folders, and change rules specific to that user or the user group. We use a number of tools that are very similar, but it by far has the best front-end user and folder management tool.

What specifically stands out to me about the front-end user and folder management tool compared to other tools I've used is the usability, which is not terribly complex, easy to use, easy to understand, and easy to navigate.

Files.com has positively impacted my organization by improving compliance and client satisfaction, as it allows us to very quickly add customers. It is a secure platform and it has had no downtime I'm aware of since we've used it.

When I mention improved compliance and client satisfaction, Files.com has helped with that by allowing us to respond to new clients more quickly or existing clients when adding users. More importantly, not having downtime is an improvement. Most systems we've used that are internally hosted are subject to internal issues. If a server goes down, if the internet fails, if the power goes out, all those things cause disruptions for customers. By having a web-based model that's secure and reliable, you don't end up with those issues.

One area where Files.com can be improved is that it has a very expensive cost model that does not have a lot of flexibility in it compared to other similar products.

I have been using Files.com for four years now.

Files.com is stable.

Files.com has great scalability; it has been able to grow with my organization's needs.

I am unsure about how to assess the customer support.

Neutral

I did previously use a different solution, which was an on-prem solution called CrushFTP. We switched because we believed it would be better to be in the cloud. We've since gone back to CrushFTP, and we're now using both solutions for different reasons.

My experience with pricing, setup cost, and licensing is that pricing seemed high, but they were quick.

I do not believe the team evaluated other options before choosing Files.com, which is probably why we have a perception that it costs too much because since then we have evaluated other options and have found a number of providers in the marketplace that have a more cost-effective solution.

I have not seen a return on investment and do not have relevant metrics to share.

I don't have anything else to add about my main use case or how my team interacts with Files.com day-to-day.

I don't want to add anything else about the features.

I don't have anything else to add about the needed improvements, as that's the only issue we see.

I give this product a rating of 9 out of 10 because I never pick 10.

My main use case for Files.com is that we use SFTP and we move files towards our servers.

A specific example of how I use SFTP with Files.com in my workflow is that we receive XML files and PDF files from customers and we transfer them from Files.com to our servers and applications.

We use the SDK and the API, and it is a wonderful product.

The best features that Files.com offers are the API and the SDK.

The API stands out for me because we integrate it with our applications and it makes our life easier.

Files.com has positively impacted my organization because we rely on this product heavily and it is something that we do not think about because it works; it simply works. It has helped us avoid mistakes and errors, and it really works, which is the specific outcome I can share since we started using Files.com.

I do not know how Files.com can be improved, but that is why I am going to their Files.com meeting in Austin to learn more about the product and see how we can improve our operations.

Possible improvements include the use of AI and workflow improvement.

I have been using Files.com for three years.

Files.com is stable.

Files.com's scalability is good; we have not had any trouble with the scalability and the growth of our operations.

The customer support for Files.com is very good; they are responsive.

My advice to others looking into using Files.com is to rely on their product support.

Positive

Prior to using Files.com, we were using our own SFTP server, and we had a lot of trouble with it, keeping it running and maintaining it.

I would say we have seen a return on investment in terms of time saved because once you set it up, it works and you do not have to maintain it, which is time saving.

My experience with pricing, setup cost, and licensing has been no problem; they helped us and it was easy to use, and we implemented it really quickly.

We evaluated other options before choosing Files.com, but I do not recall the names of the products.

I rate Files.com a perfect score of 10.

I chose 10 because it works; it is a wonderful product.

We do not use the granular permissions feature through Files.com without creating user accounts.

I assess the overall security features provided by Files.com positively; we use the security to tell our customers that it is a reliable platform.

I assess the solution's cloud-native architecture in terms of uptime and reliability as they work beautifully; they never fail.

I have noticed changes in operational efficiency due to Files.com's support for multiple protocols; we used to have our own SFTP server and it was troublesome because of failures, but now that we have been using SFTP with Files.com, it works and it is reliable.

My overall review rating for Files.com is 10.

Files.com is used for sharing sensitive documents and client lists for monthly mailings. When a customer plans to participate in one of the monthly safety mailings, a link through Files.com is sent to them where they can upload their customer list, which is then forwarded to the printer to send out their monthly safety, annual safety, and monthly mailing.

Files.com share links are the most beneficial feature for sharing documents with customers and the best feature overall.

The security and ease of use are what stand out most about the share links in Files.com.

Files.com has made the process of receiving secure documents from customers much more streamlined.

It definitely saves time in streamlining processes. Jen within the organization would be better to speak to regular usage patterns.

A feature that would be helpful within Files.com is the ability to easily find a share link again after it has been created. Once a share link is created, it can be difficult to find that share link again unless going back through emails. There is no obvious place within the system to easily locate it.

Files.com has been in use for at least the last six to eight years.

A different solution was not used before Files.com.

A return on investment has not been seen in terms of money or time saved or fewer employees needed.

There is no advice to give to others looking into using Files.com. The review rating for this product is 8.

My main use case for Files.com is internal file storage and as an external SFTP for clients.

A specific example of how I use Files.com for internal storage is that when I have documents I want to share with a co-worker or employee that should not be emailed for security reasons, I upload them to Files.com and transfer them that way internally.

I have embedded the one-time upload and download link functionality of Files.com into some of our products, so when a client needs to upload a document with sensitive information, I give them a one-time upload link via Files.com functionality so they can upload it directly to Files.com.

The best features Files.com offers are the one-time file upload links, one-time file download links, and a user interface that is good for management of all Files.com services.

The one-time upload and download links and the user interface make my work easier and more efficient because they make it easier to gather and share sensitive documents in a secure way.

Files.com has positively impacted my organization by providing an easy way to perform these critical business tasks.

I do not have any specific outcomes or metrics that show how Files.com has helped, such as time saved, fewer errors, or improved security.

Nothing comes to mind in terms of how Files.com can be improved, and I cannot think of anything to add about needed improvements, even small things or nice-to-have features.

I have been using Files.com for about three years.

Files.com is stable.

I am not sure about Files.com's scalability.

I have not used customer support.

Negative

I did not previously use a different solution before Files.com.

Overall, my experience with pricing, setup cost, and licensing is decent, although I had one issue with the billing team one time, but it was resolved.

I do not have metrics regarding return on investment to share, such as time saved or money saved.

Before choosing Files.com, I did not evaluate other options.

My main use case for Files.com is to share content with suppliers.

We have content creators, photographers, videographers, and graphic designers that create products and artwork for upcoming releases, and they will upload the content to Files.com and then share it with manufacturers in China and all over the world.

That's the main way we use Files.com; we sometimes use Files.com to archive artwork that we use on a regular basis.

The best features Files.com offers are its simplicity and speed; it's very simple to use, and we find that we're able to upload content much quicker to Files.com than any other similar system.

Files.com is fast for everything regarding speed; there is no particular file size or type that uploads especially quickly.

I find that the way Files.com is set out is very easy to use, and I think it's fantastic.

Files.com has positively impacted my organization by improving the speed of access and the ease of being able to share the download links with suppliers; we've had no issues with suppliers not being able to access the content that's been uploaded to Files.com.

This improvement in speed and accessibility has certainly reduced back and forth with suppliers and also increased our speed.

At this stage, I can't find fault with Files.com; it works really well, and there's nothing I'd really want it to have that it doesn't already have.

I have been using Files.com for six months.

Files.com is stable.

Files.com is easy to access in terms of scalability.

Customer support for Files.com is fine.

Neutral

We previously used Hightail and WeTransfer, and we switched because of the speed of use.

I have seen a return on investment as it has helped us streamline what we do; there's obviously some cost-cutting that takes place because of the time we save.

My experience with pricing, setup cost, and licensing has been fine and acceptable.

I did evaluate other options before choosing Files.com, but I can't remember which ones.

I haven't set granular permissions to users through Files.com without creating user accounts, so I can't comment on how this feature influences user management.

I haven't really considered the security issues of Files.com for enterprise data governance because we don't share anything that isn't really very important outside of our organization.

Files.com's unified namespace has not affected my organization's file accessibility.

I have not noticed any changes in operational efficiency due to the solution's support for multiple protocols at this stage.

I assess Files.com's cloud-native architecture as working really well in terms of uptime and reliability.

I would rate this review as a ten out of ten.

Files.com is very convenient for managing multiple clients, as it allows data to be shared without overlap by using dedicated credentials for each client. Its strong permission controls and scheduled auto-uploads to client FTPs are especially helpful for efficiently supporting the data team

Files.com is very convenient for managing multiple clients, as it allows data to be shared without overlap by using dedicated credentials for each client. Its strong permission controls and scheduled auto-uploads to client FTPs are especially helpful for efficiently supporting the data team

The encryption features are excellent and very impressive. The ability to schedule file uploads to third-party FTPs or servers is another standout capability. I also really value how folders can be fully segregated, allowing each client to access only their designated folder with controlled user permissions. Since Files.com is primarily built for secure file transfer, it’s perfectly suited for how I use it most

I haven’t yet used the granular permission features in Files.com without creating user accounts, so I don’t have firsthand experience with how this functionality impacts user management.

I’ve been with the Data Service team for five years and have used Files.com since my first week at the company in 2021.

Files.com is stable.

It is scalable.

Customer support is really good.

Positive

I did not use a different solution before that.

Fewer employees are needed to manage Files.com, and it is time-saving, so I have noticed a return on investment.

Files.com is a great platform. I would rate Files.com 10 out of 10 because it is a great tool for file transfer. I am really confident in the security measures Files.com currently has for enterprise data governance. I am happy with the security features provided by Files.com. It is really reliable; I have never faced any issues regarding uptime and reliability. I would recommend Files.com.

Files.com is used for exchanging documents and sensitive information with clients. When a client needs to send a spreadsheet containing data, they upload it to Files.com and we retrieve it. When we need to send a statement to a client, we upload it to Files.com and allow the client to download it from their folder.

The best features Files.com offers are ease of use to exchange and store data and unmatched support.

A competent, intelligent, and easy-to-work-with person is available by phone who is ready to help with problems right away.

Files.com has impacted the organization positively by keeping everything organized with clients, and the platform is consistent.

Files.com meets current needs without identified areas for improvement.

Files.com has been used for more than five years.

The use case with Files.com is user-friendly and extremely secure. The tech support team is willing to work directly with clients to connect APIs.

Neutral

Files.com should be encouraged over competitors like ShareFile because of the support, ease of use, and the willingness to work directly with clients to get the job done every time. This is a great company. The review rating for Files.com is 10 out of 10.

Files.com saves large amounts of data post-TSA exit, enabling divestment from the initial company and data migration from specific mainframe teams to newer systems. This includes data updates, with usage limited to a small team and access restricted to FTP protocols on Files.com.

There are many GDPR features. The API implementations are pretty easy to use, with SDKs that can be downloaded and utilized. It provides a lot of customizable features. We implemented IP whitelisting, which allows for specific IP addresses within an organization to be restricted, mitigating potential hazards. The granularity of IP whitelist settings, down to individual addresses. Those might be my favorite features.

Additionally, whenever I need to model something out, I can request a sandbox environment, which is great for testing. This way, we don't have to do everything in production immediately. Overall, IP whitelisting might be my favorite security feature. The setup process is straightforward as well. Also, by default, any FTP connection requires SSL/TLS transfer, ensuring data protection even within that framework.

There is a requirement to simplify access, particularly for managing large amounts of stored data within Files.com. Instead of navigating through firewall rules, etc., users seek the ability to bypass two-factor authentication when logging in via username and password. Missing this toggle could necessitate recreating the account. Additionally, there's a lack of clarity regarding users under this system, making monitoring challenging. However, Files.com does offer SSO, which addresses many of these concerns.

The solution should show more in terms of the way we navigate things like FTP or FTPS with a username/password configuration, if not through SSO. It requires the use of an API key, among other things. There are workarounds and ways to address a few of these issues.

I have been using Files.com since September. We are using the latest version of the solution.

The solution’s stability is pretty fine as far as the runtime is good within SLA. There is no issues so far.

Scalability is fine if you have an existing infrastructure and connections in place. You can leverage and integrate it with your current architectures. However, if you don't have these, there's a dependency on the version and other things to consider.

I rate the solution's scalability a six out of ten.

The technical support from Files.com was excellent. They were prompt in their responses. They would often call on the same day to set up a meeting or discuss the issue and then collaborate to find a solution.

The initial setup is easy.

The data was valuable. We needed it. The pricing is not bad for the level of service.

We encountered various challenges with connecting our teams and ensuring seamless communication with our business clients, often necessitating involvement from network teams to address firewall rules and other technical aspects. Additionally, discovering the full extent of what was achievable within our established framework posed another set of hurdles.

I recommend its use case to understand the intent to use Files.com, especially if it involves setting up automation. It's important to prioritize setting up SSL as quickly as possible. Additionally, using SFTP would be ideal to avoid concerns about passwords and usernames. There are various options within Files.com, such as looking for mount points or using different anchors, depending on the specific needs. If FTP is the chosen method, Files.com offers a reliable solution.

Overall, I rate the solution an eight out of ten.