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Files.com vs Thru comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Files.com
Ranking in Managed File Transfer (MFT)
6th
Average Rating
9.2
Reviews Sentiment
6.2
Number of Reviews
23
Ranking in other categories
No ranking in other categories
Thru
Ranking in Managed File Transfer (MFT)
18th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Managed File Transfer (MFT) category, the mindshare of Files.com is 1.0%, up from 0.1% compared to the previous year. The mindshare of Thru is 1.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT) Mindshare Distribution
ProductMindshare (%)
Files.com1.0%
Thru1.6%
Other97.4%
Managed File Transfer (MFT)
 

Featured Reviews

Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Secure file sharing has become straightforward and meets strict compliance needs
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers. The setup is quite easy, and they follow all the data security standards, making it easy to set up and use. Files.com has an option to set permissions. We can have Active Directory-based corporate authentication as well as local user creation on their platform, and we can manage permissions independently. We can give all the rights to the end-user. They can set up their folders and permissions the way they want. The solution is flexible, allowing users to choose what they want to share with internal parties or external vendors and what kind of rights they want to give on folders and files. Everything is granular permissions by administrator and by end-user, and it is quite easy to set the permissions. Files.com uses standard HTTPS, ensuring encrypted transfer of files from the main point to the end-user. They follow all the top data security standards, like the European standard or the US standard. Whatever country we are operating from, they have all the compliances listed on their platform, which is why we chose to go with them. The benefit is that Files.com is a platform we do not have to manage, so the infrastructure is there at their end. We just have a web interface, and for end-users, they also have a desktop application. We just have to access the web interface and can set it up the way we want our file-sharing setup. Logs are there, so we can review who is accessing what, what kind of data is being accessed, and what kind of action is being taken.
reviewer1090674 - PeerSpot reviewer
Business Analyst at a media company with 1-10 employees
Scalable, reliable, and excellent support
I have been using Thru for approximately two years The stability of Thru is very good. Thru is a scalable solution. We have approximately 50 people using this solution. The technical support from Thru is great. I rate the support of Thru a five out of five. Positive The initial setup of Thru…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Files.com is a great platform for file transfer, and I am really confident in the security measures Files.com currently has for enterprise data governance."
"Files.com has made the process of receiving secure documents from customers much more streamlined."
"The best features Files.com offers are security, ease of use, and great customer support."
"Files.com has positively impacted my organization by making it much easier to set up new clients than in the past when I used other transfer methods, providing great flexibility and efficiency for onboarding new customers."
"Files.com should be encouraged over competitors like ShareFile because of the support, ease of use, and the willingness to work directly with clients to get the job done every time."
"Files.com has impacted my organization positively by being very reliable and user-friendly, and I love how they deactivate users for you, so I don't have to go around chasing license seats and worrying about spending for seats that aren't actually being used."
"The customer service experience with Files.com and their willingness to expand upon features or integrations or make changes cannot be overstressed."
"Files.com has positively impacted my organization by improving the speed of access and the ease of being able to share the download links with suppliers; we've had no issues with suppliers not being able to access the content that's been uploaded to Files.com."
"The stability of Thru is very good."
 

Cons

"The UI of Files.com is somewhat outdated and some navigation elements are confusing, but overall, it is acceptable."
"The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly."
"My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform."
"The inability to dynamically change the file structure without changing the items in the URLs has presented a problem."
"A return on investment has not been seen in terms of money or time saved or fewer employees needed."
"In terms of improvement, I would say the navigation on the user experience could be improved because there is so much within the platform that I know we do not fully use, and part of that might be that it is a little bit tricky to find."
"Files.com meets most of our needs, particularly around security and file management, but we see room for improvement with advanced search and filtering, enhanced reporting analysis, and work customization."
"One area where Files.com can be improved is that it has a very expensive cost model that does not have a lot of flexibility in it compared to other similar products."
"The initial setup of Thru needed an engineer to be involved."
 

Pricing and Cost Advice

Information not available
"Overall, the price of the solution is good for what it does, but when you want to add some features it can get expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
33%
Wholesaler/Distributor
15%
University
9%
Real Estate/Law Firm
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise5
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Files.com?
Our experience with pricing, setup cost, and licensing has been generally positive and straightforward.
What needs improvement with Files.com?
Files.com does not have any areas for improvement at this time.
What is your primary use case for Files.com?
Files.com is used for internal team file sharing and for customers to provide us with logs.For customers, we allow them to upload logs, and what makes it really nice is that it can be encrypted wit...
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Comparisons

 

Interactive Demo

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Overview

 

Sample Customers

Information Not Available
Dell EMC, Plus 500, Manhattan Associates, NetworkRail, Blackbaud, AB InBev, Blackwoods, Sage, Crocs
Find out what your peers are saying about Fortra, BMC, IBM and others in Managed File Transfer (MFT). Updated: February 2026.
884,873 professionals have used our research since 2012.