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Files.com vs Thru comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Files.com
Ranking in Managed File Transfer (MFT)
5th
Average Rating
9.0
Reviews Sentiment
6.2
Number of Reviews
35
Ranking in other categories
No ranking in other categories
Thru
Ranking in Managed File Transfer (MFT)
18th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Managed File Transfer (MFT) category, the mindshare of Files.com is 1.1%, up from 0.2% compared to the previous year. The mindshare of Thru is 1.8%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT) Mindshare Distribution
ProductMindshare (%)
Files.com1.1%
Thru1.8%
Other97.1%
Managed File Transfer (MFT)
 

Featured Reviews

Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Secure file sharing has become straightforward and meets strict compliance needs
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers. The setup is quite easy, and they follow all the data security standards, making it easy to set up and use. Files.com has an option to set permissions. We can have Active Directory-based corporate authentication as well as local user creation on their platform, and we can manage permissions independently. We can give all the rights to the end-user. They can set up their folders and permissions the way they want. The solution is flexible, allowing users to choose what they want to share with internal parties or external vendors and what kind of rights they want to give on folders and files. Everything is granular permissions by administrator and by end-user, and it is quite easy to set the permissions. Files.com uses standard HTTPS, ensuring encrypted transfer of files from the main point to the end-user. They follow all the top data security standards, like the European standard or the US standard. Whatever country we are operating from, they have all the compliances listed on their platform, which is why we chose to go with them. The benefit is that Files.com is a platform we do not have to manage, so the infrastructure is there at their end. We just have a web interface, and for end-users, they also have a desktop application. We just have to access the web interface and can set it up the way we want our file-sharing setup. Logs are there, so we can review who is accessing what, what kind of data is being accessed, and what kind of action is being taken.
reviewer1090674 - PeerSpot reviewer
Business Analyst at a media company with 1-10 employees
Scalable, reliable, and excellent support
I have been using Thru for approximately two years The stability of Thru is very good. Thru is a scalable solution. We have approximately 50 people using this solution. The technical support from Thru is great. I rate the support of Thru a five out of five. Positive The initial setup of Thru…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I feel confident in the security measures of Files.com for enterprise data governance, as their security is reliable, the permission levels are very secure, and I have confidence in our safety and data integrity."
"If you are looking for a secure file sharing solution, Files.com has been a great option for us."
"Files.com has positively impacted my organization because we rely on this product heavily and it is something that we do not think about because it works; it simply works."
"I think the quality of support from Files.com is amazing."
"The one-time upload and download links and the user interface make my work easier and more efficient because they make it easier to gather and share sensitive documents in a secure way."
"This automation and ease of sharing definitely saves time with way less clicks, and minutes are saved every time a case is created, which makes production much smoother."
"I would highly recommend Files.com to any other user who is looking at it, as it seems to be a very strong enterprise solution for file sharing in the industry."
"Files.com has been very stable, and there has been no downtime in the last 14 months of use."
"The stability of Thru is very good."
"The technical support from Thru is great."
 

Cons

"The improvement I believe can be made to Files.com involves having the ability for group admin to have more user access and permission access to add users and delete users."
"Files.com meets most of our needs, particularly around security and file management, but we see room for improvement with advanced search and filtering, enhanced reporting analysis, and work customization."
"One improvement I would suggest for Files.com is that the documentation for certain APIs is a little vague and unclear."
"The UI of Files.com is somewhat outdated and some navigation elements are confusing, but overall, it is acceptable."
"One way Files.com can be improved is that logging is not intuitive and managing different levels of user permissions is currently not possible."
"Some of the bigger improvements I could see would be in the setup of users and how long it takes."
"The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly."
"My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform."
"We purchased the basic solution, only to realize that there is an add-on model that would allow us to manage workflows automatically. However, it was very expensive, so we did not use it."
"The initial setup of Thru needed an engineer to be involved."
 

Pricing and Cost Advice

Information not available
"Overall, the price of the solution is good for what it does, but when you want to add some features it can get expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
37%
Wholesaler/Distributor
13%
University
7%
Real Estate/Law Firm
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise7
Large Enterprise9
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Files.com?
The pricing cost for Files.com is very straightforward. We pay on a per-user basis right now, and if we grow and utilize more features, I'm sure we will look into an enterprise-type license.
What needs improvement with Files.com?
Files.com can be improved by adding AI to the platform to analyze files to ensure that they are complete.
What is your primary use case for Files.com?
My main use case for Files.com is for file transfers. We're typically moving purchase orders that were created from our system via SFTP to Files.com, and then from Files.com they are going to our E...
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Comparisons

 

Interactive Demo

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Overview

 

Sample Customers

Information Not Available
Dell EMC, Plus 500, Manhattan Associates, NetworkRail, Blackbaud, AB InBev, Blackwoods, Sage, Crocs
Find out what your peers are saying about Fortra, BMC, IBM and others in Managed File Transfer (MFT). Updated: May 2026.
893,221 professionals have used our research since 2012.