President at a financial services firm with 51-200 employees
Real User
Top 10
Feb 24, 2026
Files.com meets most of our needs, particularly around security and file management, but we see room for improvement with advanced search and filtering, enhanced reporting analysis, and work customization.
Senior Director, Enterprise Applications at a retailer with 501-1,000 employees
Real User
Top 5
Feb 6, 2026
Files.com can be improved by enhancing the overall training that's available and providing example use cases, as it is a far more powerful platform than a naive user would think.
Senior Director Information Architecture at a consultancy with 11-50 employees
Real User
Top 5
Feb 5, 2026
The UI of Files.com is somewhat outdated and some navigation elements are confusing, but overall, it is acceptable. The automation part could benefit from a more graphical interface to enhance readability. Regarding changes in operational efficiency due to Files.com's support for multiple protocols, this feature has not been utilized extensively, but it has streamlined processes that used to be manual, where users had to log into systems to transfer files, making it a blocker.
I do not have any specific outcomes or metrics that show how Files.com has helped, such as time saved, fewer errors, or improved security. Nothing comes to mind in terms of how Files.com can be improved, and I cannot think of anything to add about needed improvements, even small things or nice-to-have features.
President & Chief Executive Officer at a consultancy with 11-50 employees
Real User
Top 5
Jan 16, 2026
I do not know how Files.com can be improved, but that is why I am going to their Files.com meeting in Austin to learn more about the product and see how we can improve our operations. Possible improvements include the use of AI and workflow improvement.
Most of the content is pretty well listed on their portal. The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly. For a small organization, they may find it costly. The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
One area where Files.com can be improved is that it has a very expensive cost model that does not have a lot of flexibility in it compared to other similar products.
I don't see much area for improvement. I love their technical support as they are eager to jump on a call, look at the big picture, make recommendations, and guide us through the recommendation on how to set things up and our goals, so I'm very pleased with Files.com in every aspect. I can't really think of anything as it matches my expectations and sometimes goes beyond.
Product Owner | Infrastructure Specialist at a tech vendor with 10,001+ employees
Real User
Jan 9, 2024
There is a requirement to simplify access, particularly for managing large amounts of stored data within Files.com. Instead of navigating through firewall rules, etc., users seek the ability to bypass two-factor authentication when logging in via username and password. Missing this toggle could necessitate recreating the account. Additionally, there's a lack of clarity regarding users under this system, making monitoring challenging. However, Files.com does offer SSO, which addresses many of these concerns. The solution should show more in terms of the way we navigate things like FTP or FTPS with a username/password configuration, if not through SSO. It requires the use of an API key, among other things. There are workarounds and ways to address a few of these issues.
Files.com streamlines file management for businesses by offering a cloud-based platform with robust security and collaboration tools, enhancing efficiency in data handling and sharing.
Files.com provides a secure, centralized environment for storing, managing, and sharing files. With its diverse integrations, Files.com caters to industries needing reliable file workflows and compliance with stringent data security standards. It prioritizes ease of integration with existing tech stacks to...
Files.com does not have any areas for improvement at this time.
Files.com meets most of our needs, particularly around security and file management, but we see room for improvement with advanced search and filtering, enhanced reporting analysis, and work customization.
Files.com can be improved, but I would not like to add more about any needed improvements.
Files.com can be improved by enhancing the overall training that's available and providing example use cases, as it is a far more powerful platform than a naive user would think.
The UI of Files.com is somewhat outdated and some navigation elements are confusing, but overall, it is acceptable. The automation part could benefit from a more graphical interface to enhance readability. Regarding changes in operational efficiency due to Files.com's support for multiple protocols, this feature has not been utilized extensively, but it has streamlined processes that used to be manual, where users had to log into systems to transfer files, making it a blocker.
I do not have any specific outcomes or metrics that show how Files.com has helped, such as time saved, fewer errors, or improved security. Nothing comes to mind in terms of how Files.com can be improved, and I cannot think of anything to add about needed improvements, even small things or nice-to-have features.
I do not know how Files.com can be improved, but that is why I am going to their Files.com meeting in Austin to learn more about the product and see how we can improve our operations. Possible improvements include the use of AI and workflow improvement.
Most of the content is pretty well listed on their portal. The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly. For a small organization, they may find it costly. The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
I do not have any areas of improvement right now for Files.com, as it does everything that I need and it does it well.
At this stage, I can't find fault with Files.com; it works really well, and there's nothing I'd really want it to have that it doesn't already have.
One area where Files.com can be improved is that it has a very expensive cost model that does not have a lot of flexibility in it compared to other similar products.
Files.com meets current needs without identified areas for improvement.
I don't see much area for improvement. I love their technical support as they are eager to jump on a call, look at the big picture, make recommendations, and guide us through the recommendation on how to set things up and our goals, so I'm very pleased with Files.com in every aspect. I can't really think of anything as it matches my expectations and sometimes goes beyond.
There is a requirement to simplify access, particularly for managing large amounts of stored data within Files.com. Instead of navigating through firewall rules, etc., users seek the ability to bypass two-factor authentication when logging in via username and password. Missing this toggle could necessitate recreating the account. Additionally, there's a lack of clarity regarding users under this system, making monitoring challenging. However, Files.com does offer SSO, which addresses many of these concerns. The solution should show more in terms of the way we navigate things like FTP or FTPS with a username/password configuration, if not through SSO. It requires the use of an API key, among other things. There are workarounds and ways to address a few of these issues.