Most of the content is pretty well listed on their portal. The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly. For a small organization, they may find it costly. The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
One area where Files.com can be improved is that it has a very expensive cost model that does not have a lot of flexibility in it compared to other similar products.
I don't see much area for improvement. I love their technical support as they are eager to jump on a call, look at the big picture, make recommendations, and guide us through the recommendation on how to set things up and our goals, so I'm very pleased with Files.com in every aspect. I can't really think of anything as it matches my expectations and sometimes goes beyond.
Product Owner | Infrastructure Specialist at a tech vendor with 10,001+ employees
Real User
Top 20
Jan 9, 2024
There is a requirement to simplify access, particularly for managing large amounts of stored data within Files.com. Instead of navigating through firewall rules, etc., users seek the ability to bypass two-factor authentication when logging in via username and password. Missing this toggle could necessitate recreating the account. Additionally, there's a lack of clarity regarding users under this system, making monitoring challenging. However, Files.com does offer SSO, which addresses many of these concerns. The solution should show more in terms of the way we navigate things like FTP or FTPS with a username/password configuration, if not through SSO. It requires the use of an API key, among other things. There are workarounds and ways to address a few of these issues.
Files.com streamlines file management for businesses by offering a cloud-based platform with robust security and collaboration tools, enhancing efficiency in data handling and sharing.
Files.com provides a secure, centralized environment for storing, managing, and sharing files. With its diverse integrations, Files.com caters to industries needing reliable file workflows and compliance with stringent data security standards. It prioritizes ease of integration with existing tech stacks to...
Most of the content is pretty well listed on their portal. The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly. For a small organization, they may find it costly. The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
I do not have any areas of improvement right now for Files.com, as it does everything that I need and it does it well.
At this stage, I can't find fault with Files.com; it works really well, and there's nothing I'd really want it to have that it doesn't already have.
One area where Files.com can be improved is that it has a very expensive cost model that does not have a lot of flexibility in it compared to other similar products.
Files.com meets current needs without identified areas for improvement.
I don't see much area for improvement. I love their technical support as they are eager to jump on a call, look at the big picture, make recommendations, and guide us through the recommendation on how to set things up and our goals, so I'm very pleased with Files.com in every aspect. I can't really think of anything as it matches my expectations and sometimes goes beyond.
There is a requirement to simplify access, particularly for managing large amounts of stored data within Files.com. Instead of navigating through firewall rules, etc., users seek the ability to bypass two-factor authentication when logging in via username and password. Missing this toggle could necessitate recreating the account. Additionally, there's a lack of clarity regarding users under this system, making monitoring challenging. However, Files.com does offer SSO, which addresses many of these concerns. The solution should show more in terms of the way we navigate things like FTP or FTPS with a username/password configuration, if not through SSO. It requires the use of an API key, among other things. There are workarounds and ways to address a few of these issues.