Files.com Reviews

I am from the IT department for my company, and we have been using Files.com for one of our customers for the last five to six months. We are a customer of Files.com. The main purpose is for secure file transfer within the organization and outside the organization.

Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers. The setup is quite easy, and they follow all the data security standards, making it easy to set up and use.

Files.com has an option to set permissions. We can have Active Directory-based corporate authentication as well as local user creation on their platform, and we can manage permissions independently. We can give all the rights to the end-user. They can set up their folders and permissions the way they want. The solution is flexible, allowing users to choose what they want to share with internal parties or external vendors and what kind of rights they want to give on folders and files. Everything is granular permissions by administrator and by end-user, and it is quite easy to set the permissions.

Files.com uses standard HTTPS, ensuring encrypted transfer of files from the main point to the end-user. They follow all the top data security standards, like the European standard or the US standard. Whatever country we are operating from, they have all the compliances listed on their platform, which is why we chose to go with them.

The benefit is that Files.com is a platform we do not have to manage, so the infrastructure is there at their end. We just have a web interface, and for end-users, they also have a desktop application. We just have to access the web interface and can set it up the way we want our file-sharing setup.

Logs are there, so we can review who is accessing what, what kind of data is being accessed, and what kind of action is being taken.

Most of the content is pretty well listed on their portal. The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly. For a small organization, they may find it costly. The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.

We have been using Files.com for one of our customers for the last five to six months.

The stability rating is a ten out of ten. There are no downtimes or bugs. Files.com is pretty reliable, and we have not faced any downtime or any bug. We have experienced 100% uptime till now.

Files.com is scalable with no issues in that area. From one to ten, the scalability rating is a ten.

We work with technical people, and Files.com has very sound technical support. If there is anything we are not comfortable with, they will explain to us how to integrate some public cloud storage with Files.com. They have technically sound people to help us, and we do not face any challenges interacting with their customer support or technical support. The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.

Files.com supports multiple protocols. Our requirement is simple, so we have not explored it fully yet. The developer people may find it or use it more in the future, such as for their applications, API integrations, and automation.

Positive

This is the first file-sharing platform that I am using for this purpose. A long time back, I used some other platform, but Files.com is much more advanced than what I used previously. They have all the features required as per today's standards. We have on-premise file-sharing solutions, but we cannot compare that with the kind of solution Files.com provides. We have an on-premise, very basic setup that is not secure enough to share with people outside the organization. Files.com is better than any of the in-house solutions.

The deployment is pretty easy, not more than a week. The time it takes is at the customer level to open the firewall ports and other requirements. Files.com platform is pretty much ready, and they can get you up and running within 24 hours.

We have a different department for procurement, a purchase department. I am not involved in that. It is a direct purchase.

We are expecting 300 to 500 users for this year, and it may grow in the future. At our end, there is nothing to maintain. We have just a web portal to access. If something is not accessible, we have a direct customer care contact, and we have not faced any issues. If you have a requirement to share data outside your organization, I will definitely recommend Files.com for their easy setup, secure file transfer solutions, and all the data privacy features. If it is something for internal use, I may go with an in-house solution. However, if you want to share it over the internet with those outside your organization, I recommend Files.com. I would rate this product a nine out of ten.

At Rag and Bone, my main use case for Files.com is exchanging data with many partners, including logistics, marketing, and sales partners, and I use Files.com to manage all these exchanges.

In managing these exchanges, particularly in the supply chain, I mostly automate the exchange of files with my logistic partners.

In my opinion, the best features that Files.com offers include its versatility, as it can manage many different situations. Files.com acts as both a server and a client, supporting various protocols, which is very useful. Another important aspect is the reliability of the exchange, as since I have been using Files.com, I have never had any major issues or interruptions in operations, thanks to Files.com.

Versatility and reliability are important, and when I onboard a third-party logistic and have to implement the exchange of EDI documents, there are always questions about who is going to send and receive the file and whether it will be SFTP or AS2. Generally, there is a lot of confusion about these topics, but I find that Files.com can handle any configuration, which enables me to set up the necessary exchanges immediately.

As a cloud-based company, I also leverage the ability to integrate in different ways, such as synchronizing or mounting cloud storage into Files.com, which helps me securely open my information system to the outside world.

Files.com has positively impacted my organization by making my exchange of information with partners more reliable and secure, moving me from a situation where I had an on-premise SFTP server with periodic issues to a situation where everything happens without any issues.

This reliability has certainly affected my team's productivity by reducing the need for support. They no longer have to deal with issues when an exchange stops working with a partner, which could take significant recovery time. The main benefit is on the business side, ensuring that my quality of service is constant.

One improvement that could be a nice addition would be some level of integration of Files.com into Microsoft 365 applications to make it easier for end users to use it as a file-sharing tool.

I have been using Files.com at Rag and Bone since I started four years ago, and I also used Files.com in my previous company for approximately three or four years.

Files.com has been extremely stable during the seven plus years I have been using it. I recall only one incident at most.

Files.com's scalability has improved. In past versions of the automation part, I saw slowdowns with large file transfers, but since this area has been re-engineered, I have not encountered any issues.

The customer support has always been very reactive, and I usually receive answers and resolutions very quickly. I would rate customer support as a ten.

Positive

I previously used an on-premise SFTP server, and I switched primarily because my entire infrastructure moved to the public cloud. The on-premise solution was not reliable enough and could not adequately manage different situations I encountered in terms of integrations, which prompted my choice of Files.com.

My experience with pricing, setup costs, and licensing has been straightforward, and I have not faced any particular issues during the couple of times I renewed my contract with Files.com.

I leverage just-in-time provisioning for managing user permissions in Files.com, assigning a set of privileges automatically when a user is provisioned, except for my actual users.

It is difficult to quantify a return on investment because I don't track specific numbers of person-hours or file exchange issues. However, I have seen a decrease in workload related to support over the years, and this is a result of many improvements I have implemented, with Files.com being a significant part of this progress.

I evaluated other options in my previous company a long time ago, but when I joined Rag and Bone and looked for solutions, the choice of Files.com was pretty obvious to me.

Since I started using Files.com years ago, I have seen continuous improvements in the product, including enhancements in the protocol, features, and user experience, and I am excited to see what's next on the Files.com roadmap.

In the years I have been using Files.com, I haven't found any missing features for what I am doing, which I find pretty impressive.

I rate Files.com as a nine because people who don't know the capabilities, features, and reliability of Files.com may initially be surprised by the cost compared to a basic on-premise SFTP server. However, once they start using it and realize the available features and the quality of service, they understand that the price is totally justified.

I found the interview format extremely interesting, and I think it's a great way to conduct interviews.

I am very confident in Files.com's security measures for enterprise data governance, as they provide the best security available at the moment, especially with the latest updates that include end-to-end encryption.

The overall security features provided by Files.com are very solid, and I would also rate them a ten, as I have addressed situations related to securing end-user access and application-to-application access without any issues.

I have noticed improvements in operational efficiency due to Files.com's support for multiple protocols, especially after automations were redesigned and redeveloped. Any small delays that existed previously have totally disappeared.

My advice to others considering using Files.com is to look closely at the detailed features available to understand how the solutions can be fully integrated into their environments. I would rate Files.com overall as a nine.

Our main use case for Files.com is to help us with our automations, moving data from a secure FTP server into other systems where we can automate it either with our own software or with Zapier.

A quick, specific example of a workflow where Files.com plays a key role is that we have daily schedules that run and pull lists from the secure FTP server that allow our team to avoid moving them manually and sorting them into email lists in the ESP.

We have our own secure IP addresses, which was a really easy system to set up within Files.com, and it is worth it for our clients' ease when it comes to whitelisting the IP addresses.

The best features Files.com offers are their fantastic automation capabilities, and it is a very secure platform. I have a large amount of trust in them, and their customer service team is outstanding.

Regarding the automation capabilities, all of the automation capabilities that we use make our workload easier. Something that we can automate is something that we no longer have to do manually, so it has a direct impact on team capacity and time.

Files.com has impacted my organization positively. Since implementing Files.com, we notice specific outcomes, such as saving at least four-six hours a week just through using this software.

In terms of improvement, I would say the navigation on the user experience could be improved because there is so much within the platform that I know we do not fully use, and part of that might be that it is a little bit tricky to find.

The onboarding was very good, the support from the team was excellent, and the documentation was very comprehensive. The main area for improvement is the UX of the website, which I think could be improved slightly.

I have been using Files.com for about three years.

Files.com is stable.

I think Files.com's scalability is very good, as there is such a range of features within the software that you can start using it for one purpose and, because it is multifunctional and has those capabilities, you can definitely scale it to use it across multiple clients as well.

The customer support is absolutely outstanding. I have spent some time on the phone with them when I had some issues during the initial process. Our client's FTP server was being particularly tricky with the whitelisting, and the whole team was absolutely brilliant at getting that issue resolved for us. I would rate the customer support a 10.

Positive

I did not previously use a different solution, as Files.com was the software that we found solved the issue that we had.

We found the whole setup process very easy, and the team is very communicative, especially every year at renewal.

My company does not have a business relationship with this vendor other than being a customer.

We have seen a return on investment, as our average time saving per week, when looked at across the whole year, saves us a minimum of 24 days in the whole year from a work perspective, which is equivalent to a minimum saving of £19,000 in billable hours.

My experience with pricing, setup cost, and licensing is that pricing is favorable.

Before choosing Files.com, I did evaluate other options, but I cannot remember which ones because it was a few years ago.

There is a lot on Files.com that we probably do not use to its maximum capacity because there is just so much, and it is something that we are looking forward to exploring in the future.

I would assess the solution's cloud-native architecture as very reliable, and we have very little issue with any disruption due to downtime.

I have not noticed any changes in operational efficiency due to Files.com's support for multiple protocols, but I think this is where we are underutilizing the capabilities.

I am very confident in the security measures of Files.com for enterprise data governance.

I have not set granular permissions to users through Files.com without creating user accounts, as we restrict user management to one user, which is myself, and so we have no need for this.

I would assess the overall security features provided by Files.com as strong, with the capability to have private IP addresses to restrict how the data is shared when you whitelist the IP for access being a very secure feature that we appreciate. Also, being able to select UK servers to run the data through is another security feature which we appreciate within the boundaries of GDPR and PECR.

My advice to others looking into using Files.com would be to try and take note of the different ways in which the platform can be used for your particular use case, because the chances are it will solve the main issue that you are having if you are looking at the platform, but there are also other areas which it could probably help make more efficient or streamline.

I would recommend this product. We will be renewing it again this year, and we look forward to exploring how the capabilities it offers can streamline additional processes for us. I would give this solution an overall rating of 9.

Files.com is used to transfer files to clients in a HIPAA compliant manner. File uploads into Files.com are automated, and notifications are used to let clients know when files have been delivered. The logging is used to prove that documents have been delivered. The goal has been to move away from an on-premises FTP server, and Files.com is believed to serve that purpose. The documentation was incredibly straightforward, and the implementation engineer had many answers. The organization is not yet ready to transfer that service away from the on-premises system into Files.com, but not for lack of knowing, documentation, or support.

There has been an increase in accuracy and compliance since using Files.com. The existing process was built at an intended smaller scale, and once those hurdles are overcome, Files.com should be something that can be implemented and rolled out to all clients at a larger scale than could be achieved with the other process.

There have been changes in operational efficiency due to Files.com's support for multiple protocols, especially the ability to natively connect to Microsoft Cloud services via SharePoint. This made it incredibly easy to automate a process for submitting a file to an SFTP server, and getting to a point where that could be done was supported in places where it was not readily available.

Granular permissions have been set through Files.com without creating user accounts. This feature influences user management positively because different customers need to access different things, even within their own file structure that has been provided for them. It has made the process of adding user accounts easier, although the ability of guest users to administrate their own group is somewhat lacking based on testing.

Due to the way the site is architected and the way groups are sometimes malleable and change, there is a need to overcome the architecture of the site because the hard-coded URLs are providing some challenges.

The URL structure and the items within folders in Files.com are all tied and seem to be hard-coded. A specific improvement would be if objects and folders were all given unique identifiers that never change so that the architecture and file structure could change on the fly and in an ad hoc way without causing problems with how it is architected against the data, more in the way that Google Drive and Google Documents and Sheets handle their URLs and item identifiers. This is the specific hurdle being faced in trying to automate things that need to be put into it while maintaining confidence in it. The data and file structure need to be handled and identified at different layers, whereas right now they are both on the same layer.

I have been using the solution for six months.

Files.com is very stable.

Files.com's scalability so far has been acceptable. The inability to dynamically change the file structure without changing the items in the URLs has presented a problem. It is definitely more scalable than what is being done currently, but until that hurdle can be overcome, there is not really a reason to move into Files.com full-time because of what needs to be fixed to make that happen.

Files.com's best feature is their customer service. The technical support, implementation, and architecture support was extremely helpful. The documentation is incredible, and their willingness to expand upon existing features or implement new features based on requests is an incredible value.

Customer support at Files.com has been fantastic from start to finish. Support is available anytime something is needed.

The customer service experience with Files.com and their willingness to expand upon features or integrations or make changes cannot be overstressed. The ability to be in touch with technical people and say what is needed, and have realistic feedback given back, saying that something is not on the roadmap or that it is on the roadmap, has been really helpful.

A different solution was not used previously.

Return on investment metrics cannot be shared at the moment, as they are not there yet because of the issues. Money saved will not be seen for the most part, and possibly employees needed down the line, but that time has not arrived.

Involvement in the pricing, setup cost, and licensing part of Files.com was not direct, as the director took care of that. However, the director is very good at that, and would not have gone forward with this tool if it was not at least competitive. The services that were provided with implementation and support definitely justified what is being spent.

Other options were evaluated before choosing Files.com, but which ones are not known.

Files.com receives an overall rating of eight out of ten. It is rated as an eight because Files.com's customer service aspect, documentation, and the functionality of the site has been incredibly useful. It is only in getting into data automation and architecture that any problems have been encountered. Even with the problems that occurred during implementation from an infrastructure perspective and access and automations, support from Files.com was so substantial that the hurdles being faced are big and important with what is being done, but it is the only thing that can be thought of that is wrong with Files.com, whereas the customer service and documentation experience has been exceptional. Other functionalities of the site were incredibly easy to use or easy to figure out how to use with the documentation. A customized domain with a customized site that has the organization's colors and logo is in place, which is what was being looked for at the time. The pieces that do not work were not things that were on the radar until after implementation had already occurred, and there is confidence that either working with Files.com or working within the organization's own team will allow those hurdles to be overcome.

Files.com is a tool worth getting, but careful attention needs to be paid to the architecture and how data is being ingested into Files.com, because that is the primary hurdle that has been encountered. But if it meets the needs regarding how data is being ingested and how the file structure is being organized, then it is a no-brainer.

I needed to mass upload and import thousands of images in one go into Shopify through Files.com, and I needed to be able to control their URL on the other side. If I did it in the Shopify interface, then they would have to be done in batches and therefore their URLs would be different from one another. So it's hard for me to then map them to thousands of products. I used ChatGPT to find an SFTP service that would allow me to map from itself to where it hosts the images, to Shopify, and Files.com came up as a highly recommended platform. I uploaded all of the images into there and then I used the Matrixify tool in Shopify to map to those images so that I could mass import them.

The quality of Files.com is quite simple for me; it was quite straightforward to use, and I found the people really helpful on that team. I haven't noticed any changes in operational efficiency due to the ability of Files.com to support multiple protocols, but it did improve my efficiency in terms of how I'm managing image uploads to e-commerce.

I found it quite confusing to understand how I could get the SFTP connected to Shopify through Files.com. I had to keep going back to ChatGPT a lot to understand that. Additionally, to upgrade to the paid plan, I had to speak to someone on the phone because their checkout and payment processor wasn't working properly and I tried a number of cards. I ended up having to do it on the phone. Some representative rang me and then put me through to someone else. It felt really old school. They were really helpful, but it was very different from the normal SaaS experience. My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform. It feels the paid plans are really manually controlled, which is very old-fashioned.

I have been using Files.com for just a month in my career overall.

I haven't seen any lagging, crashing, downtime, or any sort of instability with Files.com; just slow performance.

My issue with Files.com regarding scalability is that if I was trying to do this on two sites at the same time, it would probably take forever because I was uploading around six thousand images and it took a day and a half. That to me doesn't feel quite scalable, but I don't have a complete perspective on this. That's a very specific experience.

I think the quality of support from Files.com is amazing. It was so nice. The representative was texting me, calling me. He was in New York. He almost asked if I wanted to hang out for a drink if I had time next week. They were so nice. They were the nicest people I've dealt with in a very long time. I could not praise them enough.

For support from Files.com, I would give them a ten out of ten.

Positive

I have worked with people who use Files.com. I run my own smaller agency, and I used to work at a bigger agency, so we worked with all different types of SFTPs there. I know they were managing them. I have used a normal SFTP on my laptop before, though I cannot remember what it was called.

The initial deployment with Files.com when I first started just took forever to get the files uploaded. It wasn't that big a folder. It took around a day and a half. It was much slower than other systems, and I had a few back and forths regarding the SFTP connection, but other than that, I thought it was pretty straightforward.

I don't know if Files.com requires any maintenance on my end, because I was only using it as a one-off.

I haven't set granular permissions to users through Files.com because I am the only user.

I don't know about the overall security features in Files.com, as I didn't really use them that much. I did wonder if I should have set up two-factor authentication and whether that should be mandatory.

I think the overall pricing of Files.com is really good. If it was cheaper, I would be staying on it. However, because it is two hundred dollars a month, I'm thinking I'm only using it for this one project, so I'm going to cancel. It has offered me efficiency for that month. I think month to month it's too much money for a business like mine.

I am just a customer of Files.com, not in any partnerships.

I would rate this review a seven out of ten.

Files.com is used for data transfer between different automatic processes and also as a drop-off for files, similar to an inbox custom drop box scenario.

For file transfer, it sits between the ERP and various systems that need to do file transfers. One system only uses SFTP, but another system requires the use of AWS S3 for file drop-offs and pickups. Files.com sits in the middle and facilitates that transfer with its integrations.

For file drop-off, there are many people who may have to provide files to our organization. A confidential area is available for them to send that data into without having it live in someone's email box or having to figure out faxing, especially for a generation that has no idea what a fax is.

The integrations are the most valuable aspect. Files.com integrates with so many different platforms and can do so many things to help automate file transfers.

The integration with Google Drive has been excellent. The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.

It definitely reduced manual work. It saves time because the team does not have to manually do the file transfers, so saving manual work is saving time.

Files.com does exactly what is needed and there is nothing further to add to improvement at this time. I am waiting to see what they come up with next to see if it can be integrated into the systems.

There is nothing to add. Files.com is stable and it does what it says it will do.

The solution has been in use for close to 6 years.

There has never been an issue with Files.com's uptime or reliability. Files.com is very stable.

In terms of the use case, there have not been any scalability issues whatsoever. While I cannot attest to how Files.com scales their services out for customer needs in terms of the public cloud provider they run on, in terms of what they offer, there has never been a ceiling that has caused any issues whatsoever.

Files.com's customer support is excellent. They are responsive and thorough.

Positive

A previous solution called Hosted FTP was used, but it was switched because it barely did the job and it was really clunky and difficult to use.

The advice I would give to others looking into using Files.com is to make sure you understand what your use case is going to be because the setup in the beginning can be complex if you are not careful and you could really back yourself into a corner in terms of how you set up drop boxes or inboxes and other things.

However, if you take time to learn the platform, and it does not really take that long to learn, you are going to have a partner that is going to go a long way with you to help support file transfer automations and similar processes.

It would be difficult to quantify at this point. A good 5 to 10 hours a month of saved time in manual, rote tasks is estimated.

There are no cost correlations for something like that with Files.com. It is not something that is being tracked. KPIs are not being tracked in terms of our return on investment for these SaaS platforms in that way.

A couple of years into use, the price did go up more than anticipated, but not more than the value of the platform was seen to be worth.

When Files.com was chosen, there were very few other options available, aside from the one previously used, and one other product which blatantly told the CIO that he had no desire to have the business because of questions about the security stance of his platform. Files.com was the only option left, and thankfully, it was a very good option.

Files.com does exactly what is needed. There is no fussing around, no fighting with the platform. It is just solid and stable and does exactly what is needed without any hassle.

Manual work far less necessary. The team does not have to do manual file transfers anymore and it allows for integration with other platforms very easily.

Files.com passes security reviews and that is sufficient.

Files.com uses industry standard encryption algorithms for SSH-based key access into SFTP, which is excellent. It stores data encrypted at rest, which is also excellent. It is solid for any enterprise requirements for data security.

Regarding the sales and customer account arm, they are very proactive and forthright and quick to respond. Usually, vendors must be chased after for information when it comes time for renewals and updating the security review. However, the account representative reached out very early to make sure there was enough time to hash out anything that needed to be done for the upcoming renewal. This experience never really happens other direct vendors, so it is a really positive experience.

The overall review rating for this product is 10 out of 10.

Our main use case is for file transfer between our business partner and our internal system, and it also serves as a gateway for all external transfers in and out of our internal system.

Files.com played a key role in optimizing file transfers for files that do not necessarily require an API, where it is more efficient and manageable. For instance, with our partner, large files are transferred using a batch process, which is quicker than using an API, and it avoids the upcharge that comes with our middleware, as Files.com does not have these connectivity charges.

We also used Files.com for data migration, such as migrating data from Box to SharePoint, where instead of downloading and uploading files, Files.com integrations are utilized for direct transfer, saving labor and preserving file structures.

The best features Files.com offers include great connectivity with virtual server connections, allowing seamless connection from one host to another using SFTP, which is easy to set up, manage, and monitor, while also helping our security team reduce their security entry points.

The SFTP setup and virtual server connections have made things easier for my team by providing reliable SaaS-based SFTP that reduces operational costs, eliminating the need for a dedicated team to maintain it. The system is used with additional managed file transfer functionalities like HTTP access for external users, enabling seamless integrations across heterogeneous platforms.

The most noticeable impact of Files.com on my organization is the gained capability. Previously, there was no SFTP server, so constant reliance on vendor sites for SFTP transfers was necessary, but now there are options and integration capabilities, turning what used to be a difficult conversation into a seamless routine, adding value beyond just cost savings.

Files.com was deliberately selected because of its SFTP capability, which allows doing things that were not possible before, creating value rather than focusing on cost savings.

The UI of Files.com is somewhat outdated and some navigation elements are confusing, but overall, it is acceptable. The automation part could benefit from a more graphical interface to enhance readability.

Regarding changes in operational efficiency due to Files.com's support for multiple protocols, this feature has not been utilized extensively, but it has streamlined processes that used to be manual, where users had to log into systems to transfer files, making it a blocker.

I have been using Files.com for over a year and a half now.

Because Files.com is very stable and easy to use, there has not been a need to interact with customer support often. When we did, they were great.

Files.com handles our scalability very well. Since starting to use it, it has been growing with us, managing increased connections and data payloads effortlessly.

I rate Files.com a 9 out of 10 because some UI functionalities, including file automations, could have a richer set of commands for scripting improvements and better visualization for building automations.

Positive

Files.com was not purchased to replace another solution, but to gain capabilities that allow solving business problems, creating value rather than measurable ROI through reduced staff or expenses.

Regarding pricing and setup costs, they have been favorable for our size, with minimal setup involved since it is a SaaS-based system, and licensing is straightforward and easy to manage.

Fortra and Progress Software Moveit were evaluated before selecting Files.com.

From an overall security standpoint, Files.com meets our basic security requirements. The unified namespace it provides is significant, allowing easy configuration for file movement across platforms and reducing manual effort.

The feature to set granular permissions without creating user accounts has not been used, so no comment can be provided on that. Feedback from our security team indicates they have no concerns, as Files.com meets our basic enterprise data governance requirements, such as file encryption and retention policies.

My main use case for Files.com is that we transfer files from our company to our external customers back and forth. This is our main use, but we also use it internally for transferring files as well.

One specific example of how we use Files.com is that we have several external customers across the globe. We have a requirement to transfer files within our company back and forth, either manually or automated. The file transfer goes every second, so we cannot have any break or outage. Files.com is the platform that we use for this purpose. Our main usage is to transfer files back and forth between our company and external customers every minute or every second.

In my experience, the best features Files.com offers are that it is very seamless and user-friendly. We use SFTP. The main two points are that it is seamless and never goes down. It is 100% reliable and very user-friendly to use. Many of our external customers do not have much of an IT background, but they feel very comfortable using this tool.

The user-friendly aspect of Files.com helps our external customers because when we log in to this tool, the graphical interface and how we upload or download files are very user-friendly. A non-IT person can use it without any problem, which is great for us.

It is seamless. Even for the administration part, we administrators feel it is easy to manage. Even a level one person can easily administrate, manage it, and create accounts.

Files.com has positively impacted our organization because we were previously using another tool, but Files.com acquired that platform. Since the merger, we have found it much more easy, reliable, and scalable to use.

After the switch to Files.com, I noticed that it saves our time. When it is easy to manage, we previously used to spend more than five minutes to create an account, but now we are spending less than two minutes to create an account and give it back to the customer. From the customer's side as well, because of this easiness in managing the accounts, it is saving their time.

There is nothing I wish Files.com did better at this time. There are no needed improvements, even small things or nice-to-have features that I can identify.

I have been using Files.com for about four to five years.

Files.com is stable.

Files.com's scalability is excellent.

The customer support is good. I like the customer support a lot. I would rate the customer support on a scale of 1 to 10 as a 10.

I previously used an on-premises server, but then I moved to another cloud platform whose name I do not recall. However, that platform has been merged with Files.com.

I have seen a return on investment with both money and time saved. If we wanted to develop a tool within our organization, it would take more time and more resources would be required. Files.com saved our time and our resources. The tool is really good.

My experience with pricing, setup cost, and licensing is that they are up to the mark, but we would be happy if they came down on what they are charging now. As a customer, we always expect a good price.

My main use case for Files.com is receiving data from our public broadcast stations and feeding them in. The broadcast stations upload all their data and databases to us, and we feed them into AWS buckets and from AWS buckets into Snowflake. We use Files.com to transfer secure personal information instead of using Teams or emails, allowing us to go back and forth between our clients and vendors.

Files.com offers excellent features including ease of use. The interface, setup, automation, and ease of external users getting to the site so they can upload files to our CDP make it very easy to use. We have over 200 users and we're continuously growing.

The encryption, decryption on the fly, live links and inboxes stand out as great features. Files.com has positively impacted our organization by streamlining a process that was really fractured before, allowing us to streamline our practice, and it's acceptable for our clients, vendors, and employees on how to move data around securely, safely, and quickly.

I don't see much area for improvement. I love their technical support as they are eager to jump on a call, look at the big picture, make recommendations, and guide us through the recommendation on how to set things up and our goals, so I'm very pleased with Files.com in every aspect. I can't really think of anything as it matches my expectations and sometimes goes beyond.

I have been using Files.com for three years.

Files.com is stable.

Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.

Files.com's customer support is excellent, second to none. When I open up a case, they get back to me the same day, and they're ready and willing to jump on a call with me. I wish all my vendors offered the same level of excellent support and customer service that Files.com does.

Positive

We did not use a previous solution.

I find it hard to quantify the return on investment. However, I know it's definitely saved time, and everybody's happy with it, as it serves as a one-stop solution for most things that we need to do.

My experience with pricing, setup cost, and licensing was very good. I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.

We did not evaluate other options. Files.com was the only one we evaluated, and it became highly recommended.

I would advise others looking into using Files.com to do their homework and compare, but at the end of the day, I think they will be happy using Files.com with all its features, superior technical support, customer support, and the pricing. Files.com stands out as a perfect solution for me because it fits many of our use cases. We were searching for and trying to build a solution to get our client data and PBS data into AWS, and Files.com integrates into that very smoothly.

Files.com's unified namespace has affected our organization's file accessibility in a seamless way, as we use AWS in our environment and we seamlessly integrate into AWS. I set granular permissions to users through Files.com without creating user accounts, which influences my user management excellently. They provide fencing and subdirectories, allowing me to assign certain groups and certain users to specific information with read, write, or full access, which is very granular, almost the same as the Windows file structure and folder structure.

I'm very confident in the security measures of Files.com for enterprise data governance. Files.com filled out a security questionnaire for us, and it checked all our boxes, letting us work with Files.com in complete confidence. Files.com's cloud-native architecture in terms of uptime and reliability has achieved 100% uptime with never any issues. I would rate this review a 10 out of 10.

Files.com is the primary solution I rely on for file transfer services from our proprietary software into our web server.

I generate a variety of reports through our proprietary software that need to be distributed to different individuals. These reports are uploaded into our web server, which serves as a portal for our clients to access those reports at any given time and view close to real-time data.

I have a hybrid setup for Files.com that uses Microsoft Azure as part of our infrastructure. However, we purchased Files.com prior to implementing the hybrid setup. I have utilized Files.com long before we had a hybrid setup when we were solely on-premise.

The automation offered by Files.com is the most valuable aspect. We no longer need someone to manually upload hundreds of reports every day to a web server.

Files.com streamlines the ability to transfer files in an efficient manner, reducing errors so that one client cannot inadvertently see a report intended for a different client. This has significantly impacted our liability category by preventing the release of private confidential information.

We would previously spend upwards of two hours a day manually uploading these reports. Files.com has saved us considerable time by automating this process. The error reduction alone has improved client satisfaction metrics, as we no longer need to address those errors when they occurred.

I am not aware of any way that Files.com can be improved. We are looking forward to seeing what other applications and ways that we can utilize it within our company to do additional file transferring and sharing processes in workflows that we have in other areas.

I have not experienced any changes in operational efficiency due to Files.com's support for multiple protocols.

Files.com's unified namespace has not affected our organization's file accessibility.

I have been using Files.com for approximately the last ten years.

The solution's cloud-native architecture for Files.com has been very good. We have not experienced any major issues where it was not up and working for us. The only times that I can recall are during patching issues where an update broke the connection, and we simply had to reestablish that connection. As far as uptime and reliability, it has been excellent.

Files.com is stable.

The scalability for Files.com has been adequate for our needs. As we have grown, we have experienced moments of significant growth as well as moments of downturn, and the scalability back and forth has been more than adequate to meet our needs.

The times that we have had to reach out or our MSP has reached out have not been an issue in dealing with customer support for Files.com. There has been no negative feedback in regards to that. It has always been standard support.

The previous solution was simply manual file uploads by a human being, and we switched to Files.com for the automation.

I do not have relevant metrics at the moment regarding a return on investment. However, the time saved by not having to have someone manually upload files is where we saw that savings in our ROI. That would have occurred very early on, which predates my tenure. I am not aware of what the processes were prior to that.

I personally do not have any experience with pricing, setup cost, and licensing for Files.com. Files.com predates when I took this role, and we have had it for quite some time. That part of the decision was all before me.

I am not aware if we evaluated other options before choosing Files.com. That predates me.

I assess the overall security features provided by Files.com as adequate. I could not elaborate on that further as that is more for our MSP that would handle those specific examples.

If you are looking for a secure file sharing solution, Files.com has been a great option for us. It has helped us as a small company grow into a medium company and it has just always been there for us in the background. We enjoy it.

I would rate this review nine out of ten.