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Files.com vs GoAnywhere MFT comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.8
Files.com streamlines operations, reducing workloads and support needs, saving 5-10 hours monthly, and improving organizational efficiency.
Sentiment score
5.0
GoAnywhere MFT increases efficiency and ROI by automating tasks, enhancing security, and supporting compliance, optimizing resources without extra costs.
I have seen a return on investment using Files.com over other methods, saving money and time.
Chief Executive Officer at Verified Backups
However, I know it's definitely saved time, and everybody's happy with it, as it serves as a one-stop solution for most things that we need to do.
IT Manager at a non-profit with 51-200 employees
I have seen a return on investment as it has helped us streamline what we do; there's obviously some cost-cutting that takes place because of the time we save.
Director at Kitten D'Amour
GoAnywhere can perform the work of three people, leading to a decrease in manpower needs for automation and file transfer.
Tech Consultant at BTPL
There is a drastic improvement in time; at least a 50% to 60% improvement in terms of effort.
IT Engineer at Cohesity
In terms of percentage, for the amount of volume we are doing with GoAnywhere MFT and its functionality, I would estimate it has provided about a 50% return in four years.
Manager Managed File Transfer at a tech services company with 501-1,000 employees
 

Customer Service

Sentiment score
7.5
Files.com offers exceptional customer service with prompt, friendly, and technical support, earning high satisfaction ratings from users.
Sentiment score
6.3
GoAnywhere MFT customer service is praised for expertise and professionalism, despite some users highlighting occasional response time delays.
The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.
Lead Consultant at Infosys
Files.com's customer support is excellent, second to none.
IT Manager at a non-profit with 51-200 employees
The tech support team is willing to work directly with clients to connect APIs.
EVP at a financial services firm with 11-50 employees
It's not a situation where you raise a ticket and wait for 48 hours to get a response; it's immediate.
Product Marketing Manager at OJCommerce, LLC
They not only help you resolve issues but also ensure that you feel comfortable managing them in the future.
Technology Lead at Infosys
We can also email them, so through live chat I asked my questions and they cleared them, providing good technical support.
Software Engineer Intern at a university with 11-50 employees
 

Scalability Issues

Sentiment score
6.9
Files.com's scalability is praised for easy integration, despite occasional slowdowns, and is highly rated overall with varied experiences.
Sentiment score
6.7
GoAnywhere MFT offers scalable architecture and high availability, accommodating enterprise growth with support for high transaction volumes.
From one to ten, the scalability rating is a ten.
Lead Consultant at Infosys
Since starting to use it, it has been growing with us, managing increased connections and data payloads effortlessly.
Senior Director Information Architecture at a consultancy with 11-50 employees
Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.
IT Manager at a non-profit with 51-200 employees
The scalability is ten out of ten because it works effectively even with many users, large files, and a lot of data moving at once.
Customer Service Manager at techmastiff
I would rate the scalability of GoAnywhere MFT as a ten.
Manager Managed File Transfer at a tech services company with 501-1,000 employees
Stability is excellent, downtime is rare, and even large files can be transferred completely without any problem.
Senior Software Engineer at Opcito Technologies
 

Stability Issues

Sentiment score
8.4
Files.com is highly stable, consistently meeting SLA, experiencing no downtime, lag, or bugs with 100% uptime reported by users.
Sentiment score
7.0
GoAnywhere MFT provides stable performance with minimal downtime, high reliability, quick bug resolutions, and handles large file transfers efficiently.
Files.com is pretty reliable, and we have not faced any downtime or any bug.
Lead Consultant at Infosys
It maintains 100% uptime.
Senior Director Information Architecture at a consultancy with 11-50 employees
I assess Files.com's cloud-native architecture in terms of uptime and reliability as excellent.
Senior Director, Enterprise Applications at a retailer with 501-1,000 employees
The stability of the application itself is excellent.
Observability & Monitoring Engineer at a retailer with 10,001+ employees
Stability is excellent, downtime is rare, and even large files can be transferred completely without any problem.
Senior Software Engineer at Opcito Technologies
It works very well, especially when kept up to date.
System Administrator at a retailer with 501-1,000 employees
 

Room For Improvement

Users seek improved data management, navigation, integration, and payment processes, while appreciating customer support at Files.com.
Suggestions for GoAnywhere MFT include UI updates, faster support, enhanced security, better documentation, AI integration, and workflow improvements.
Some UI functionalities, including file automations, could have a richer set of commands for scripting improvements and better visualization for building automations.
Senior Director Information Architecture at a consultancy with 11-50 employees
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
Founder and CEO at DMajor Productions Ltd
The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
Lead Consultant at Infosys
That's the only thing that could help if the application could log what caused the error for us to prevent it.
Tech Support II at a insurance company with 5,001-10,000 employees
We had to reach out to GoAnywhere support, and they were quick to provide support within a day, so we were able to complete that use case.
IT Engineer at Cohesity
when the application runs on a server and encounters problems, it doesn't provide detailed information on the server issues, which could help users troubleshoot better.
File Transfer Analyst at IG Group
 

Setup Cost

Users praise Files.com for fair pricing, easy setup, flexible licensing, and strong value, despite occasional price increases.
GoAnywhere MFT offers flexible, customizable pricing, seen as affordable and cost-effective compared to competitors, with optional add-ons.
I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.
Chief Executive Officer at Verified Backups
Regarding pricing and setup costs, they have been favorable for our size, with minimal setup involved since it is a SaaS-based system, and licensing is straightforward and easy to manage.
Senior Director Information Architecture at a consultancy with 11-50 employees
I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.
IT Manager at a non-profit with 51-200 employees
Azure is significantly more expensive.
Enterprise Application Analyst at a energy/utilities company with 1,001-5,000 employees
There are approximately 30% to 40% savings.
IT Engineer at Cohesity
It is cost-efficient.
Software Engineering Manager at State Street
 

Valuable Features

Files.com offers ease of use, security, integration, and GDPR compliance, enhancing efficiency and quick onboarding for organizations.
GoAnywhere MFT simplifies secure, automated file transfers with robust features, integrations, and user-friendly design, enhancing efficiency and security.
The encryption, decryption on the fly, live links and inboxes stand out as great features.
IT Manager at a non-profit with 51-200 employees
When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.
Chief Executive Officer at Verified Backups
The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.
Director, Systems & DevOps at a tech services company with 501-1,000 employees
It provides multiple cipher options for HTTPS and SFTP protocols, utilizing AES-based algorithms for secure communication and data transfer.
Tech Consultant at BTPL
I can produce reports for security and have full control over secure protocols allowed on the system, making it easy to comply with security standards such as Sarbanes-Oxley.
Enterprise Application Analyst at a energy/utilities company with 1,001-5,000 employees
Before, we had to write scripts and manually update them to move data around, encrypt files, or rename files. Now we just use the GUI to set the modules for transfers, encryption, renaming, and copying, allowing us to set it and schedule it to run without any user interaction.
Tech Support II at a insurance company with 5,001-10,000 employees
 

Categories and Ranking

Files.com
Ranking in Managed File Transfer (MFT)
6th
Average Rating
9.4
Reviews Sentiment
6.1
Number of Reviews
16
Ranking in other categories
No ranking in other categories
GoAnywhere MFT
Ranking in Managed File Transfer (MFT)
1st
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
86
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Managed File Transfer (MFT) category, the mindshare of Files.com is 0.9%, up from 0.1% compared to the previous year. The mindshare of GoAnywhere MFT is 10.1%, up from 7.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT) Market Share Distribution
ProductMarket Share (%)
GoAnywhere MFT10.1%
Files.com0.9%
Other89.0%
Managed File Transfer (MFT)
 

Featured Reviews

Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Secure file sharing has become straightforward and meets strict compliance needs
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers. The setup is quite easy, and they follow all the data security standards, making it easy to set up and use. Files.com has an option to set permissions. We can have Active Directory-based corporate authentication as well as local user creation on their platform, and we can manage permissions independently. We can give all the rights to the end-user. They can set up their folders and permissions the way they want. The solution is flexible, allowing users to choose what they want to share with internal parties or external vendors and what kind of rights they want to give on folders and files. Everything is granular permissions by administrator and by end-user, and it is quite easy to set the permissions. Files.com uses standard HTTPS, ensuring encrypted transfer of files from the main point to the end-user. They follow all the top data security standards, like the European standard or the US standard. Whatever country we are operating from, they have all the compliances listed on their platform, which is why we chose to go with them. The benefit is that Files.com is a platform we do not have to manage, so the infrastructure is there at their end. We just have a web interface, and for end-users, they also have a desktop application. We just have to access the web interface and can set it up the way we want our file-sharing setup. Logs are there, so we can review who is accessing what, what kind of data is being accessed, and what kind of action is being taken.
AB
DevOps Engineer at a computer software company with 11-50 employees
Has enabled secure, centralized file sharing while saving significant time and resources
The best features in GoAnywhere MFT are that it's fast, reliable, and secure. First, the improvement is that we have resolved one of our security points with compliance. So that compliance point we resolved. And also it's a centralized file sharing system. All the users are able to access the file. There is no one-to-one sharing. It's improved about 80 to 85%. It saves about 80 to 90% resources. In terms of time, we can say 90 to 95% time is also saved because it avoids the one-to-one sharing and simply a user can put one centralized directory and all the users are able to access this solution and access the file. So it's 95%.
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Use our free recommendation engine to learn which Managed File Transfer (MFT) solutions are best for your needs.
881,665 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
22%
Wholesaler/Distributor
19%
Real Estate/Law Firm
11%
Outsourcing Company
9%
Financial Services Firm
13%
Manufacturing Company
9%
Healthcare Company
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise3
Large Enterprise3
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise18
Large Enterprise43
 

Questions from the Community

What is your experience regarding pricing and costs for Files.com?
My experience with pricing, setup cost, and licensing has been no problem; they helped us and it was easy to use, and we implemented it really quickly.
What needs improvement with Files.com?
I do not know how Files.com can be improved, but that is why I am going to their Files.com meeting in Austin to learn more about the product and see how we can improve our operations. Possible impr...
What is your primary use case for Files.com?
My main use case for Files.com is that we use SFTP and we move files towards our servers. A specific example of how I use SFTP with Files.com in my workflow is that we receive XML files and PDF fil...
What do you like most about Fortra's GoAnywhere MFT?
GoDrive eliminates the need to use the exchange server for file sharing.
What is your experience regarding pricing and costs for Fortra's GoAnywhere MFT?
GoAnywhere MFT pricing is fine for me. I do not have any complaints regarding the pricing because SFTP is the most valuable asset in the organization.
What needs improvement with Fortra's GoAnywhere MFT?
I believe that GoAnywhere MFT can be improved because the initial setup is somewhat challenging for a new user, so they need to make the initial feature easier for everyone, whether new or experien...
 

Also Known As

No data available
HelpSystems GoAnywhere MFT, GoAnywhere MFT, GoAnywhere Managed File Transfer,
 

Overview

 

Sample Customers

Information Not Available
McKesson City of Modesto, California Kwik Trip Northwestern University Charter Communications
Find out what your peers are saying about Files.com vs. GoAnywhere MFT and other solutions. Updated: February 2026.
881,665 professionals have used our research since 2012.