

GoAnywhere MFT and Files.com compete in the file transfer and management category. Files.com seems to have the upper hand due to its superior user-friendly interface and robust cloud security features, which provide seamless management of multiple vendors and files.
Features: GoAnywhere MFT offers strong encryption, secure file sharing without size limitations, and integration capabilities with several cloud platforms. Files.com provides excellent automation options, a user-friendly interface, and cloud-based security features.
Room for Improvement: GoAnywhere MFT could enhance AI integration for automation and simplify its user interface. Files.com users highlight its outdated UI and need for a more graphical interface for better navigation.
Ease of Deployment and Customer Service: GoAnywhere MFT supports on-premises, private cloud, and hybrid cloud deployments. Files.com thrives with seamless deployment in public and hybrid cloud environments and is known for its efficient customer service.
Pricing and ROI: GoAnywhere MFT is reasonably priced, offering significant ROI, though some find it expensive for small operations. Files.com delivers good value, but its cost model might lack flexibility, providing favorable ROI through efficient file management and automation.
I have seen a return on investment using Files.com over other methods, saving money and time.
We have seen a return on investment, as our average time saving per week, when looked at across the whole year, saves us an average of 24 days in the whole year from a work perspective, which is equivalent to a saving of £19,000.
However, I know it's definitely saved time, and everybody's happy with it, as it serves as a one-stop solution for most things that we need to do.
GoAnywhere can perform the work of three people, leading to a decrease in manpower needs for automation and file transfer.
There is a drastic improvement in time; at least a 50% to 60% improvement in terms of effort.
In terms of percentage, for the amount of volume we are doing with GoAnywhere MFT and its functionality, I would estimate it has provided about a 50% return in four years.
The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.
The documentation is incredible, and their willingness to expand upon existing features or implement new features based on requests is an incredible value.
Files.com's customer support is excellent, second to none.
It's not a situation where you raise a ticket and wait for 48 hours to get a response; it's immediate.
They not only help you resolve issues but also ensure that you feel comfortable managing them in the future.
We can also email them, so through live chat I asked my questions and they cleared them, providing good technical support.
From one to ten, the scalability rating is a ten.
Since starting to use it, it has been growing with us, managing increased connections and data payloads effortlessly.
Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.
The scalability is ten out of ten because it works effectively even with many users, large files, and a lot of data moving at once.
I would rate the scalability of GoAnywhere MFT as a ten.
Stability is excellent, downtime is rare, and even large files can be transferred completely without any problem.
Files.com is pretty reliable, and we have not faced any downtime or any bug.
It maintains 100% uptime.
I assess Files.com's cloud-native architecture in terms of uptime and reliability as excellent.
The stability of the application itself is excellent.
Stability is excellent, downtime is rare, and even large files can be transferred completely without any problem.
It works very well, especially when kept up to date.
Some UI functionalities, including file automations, could have a richer set of commands for scripting improvements and better visualization for building automations.
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
That's the only thing that could help if the application could log what caused the error for us to prevent it.
We had to reach out to GoAnywhere support, and they were quick to provide support within a day, so we were able to complete that use case.
when the application runs on a server and encounters problems, it doesn't provide detailed information on the server issues, which could help users troubleshoot better.
I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.
Regarding pricing and setup costs, they have been favorable for our size, with minimal setup involved since it is a SaaS-based system, and licensing is straightforward and easy to manage.
I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.
Azure is significantly more expensive.
There are approximately 30% to 40% savings.
It is cost-efficient.
The encryption, decryption on the fly, live links and inboxes stand out as great features.
When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.
The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.
It provides multiple cipher options for HTTPS and SFTP protocols, utilizing AES-based algorithms for secure communication and data transfer.
I can produce reports for security and have full control over secure protocols allowed on the system, making it easy to comply with security standards such as Sarbanes-Oxley.
Before, we had to write scripts and manually update them to move data around, encrypt files, or rename files. Now we just use the GUI to set the modules for transfers, encryption, renaming, and copying, allowing us to set it and schedule it to run without any user interaction.
| Product | Mindshare (%) |
|---|---|
| GoAnywhere MFT | 9.9% |
| Files.com | 1.0% |
| Other | 89.1% |


| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 3 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 61 |
| Midsize Enterprise | 21 |
| Large Enterprise | 43 |
Files.com streamlines file management for businesses by offering a cloud-based platform with robust security and collaboration tools, enhancing efficiency in data handling and sharing.
Files.com provides a secure, centralized environment for storing, managing, and sharing files. With its diverse integrations, Files.com caters to industries needing reliable file workflows and compliance with stringent data security standards. It prioritizes ease of integration with existing tech stacks to simplify file sharing and automate workflows, reducing manual tasks. Focusing on security, Files.com protects sensitive data while facilitating seamless collaboration among team members, whether working remotely or co-located.
What are Files.com’s most noteworthy features?
What benefits and ROI can users expect from Files.com?
Files.com’s versatility is reflected in its application across industries like finance, healthcare, and software development, where secure data handling and compliance are paramount. By automating workflows and improving collaboration, Files.com supports critical data processes tailored to each industry’s specific requirements, enhancing productivity and ensuring data governance.
GoAnywhere MFT offers an intuitive interface with advanced workflows, robust security, and seamless integration across platforms. It automates file transfers, supports multiple protocols, and ensures strong encryption and centralized management for secure and efficient data exchange.
GoAnywhere MFT provides automation for secure file transfers using SFTP, FTPS, and HTTPS protocols. It supports comprehensive logging, auditing, and threat protection. The platform's encryption and scalability enhance data exchange and operational efficiency in sectors like finance and healthcare. Users appreciate its integration capabilities with AWS, Azure, and Salesforce, reducing manual tasks and maintaining security with robust encryption through connectors.
What are GoAnywhere MFT's most important features?GoAnywhere MFT is widely implemented in industries like finance and healthcare for secure data transfers and workflow management. It simplifies internal processes and enhances communication between systems, integrating seamlessly with platforms such as AWS and Salesforce, thus ensuring speed and security.
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