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Files.com pros and cons

Vendor: Files.com
4.6 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Files.com is praised for its strong security measures, ensuring safe and quick data transfers.
Users experience significant time savings and investment returns, with an average of 24 days saved annually.
Customer service and support are highlighted for their exceptional quality and responsiveness to client needs.
Files.com enhances operational efficiency, compliance, and client satisfaction, making onboarding new customers seamless.
Integration with other systems boost efficiency, with no reported downtime over a period of 14 months.

CONS

Navigation within Files.com could be improved, as users find it tricky to locate certain features.
The inability to change the file structure dynamically without affecting URLs is problematic.
Users have not experienced a return on investment, either financially or in terms of time saved, or reduced manpower.
Canceling Files.com services is challenging, with customer support issues reported, including unauthorized charges after attempts to cancel.
Files.com has a costly and inflexible pricing model compared to competitors.
 

Files.com Pros review quotes

Jeffery Laliberte - PeerSpot reviewer
Sales and Business Development at The Dot
Nov 21, 2025
Files.com has positively impacted my organization by improving compliance and client satisfaction, as it allows us to very quickly add customers.
Samanthamerrill Merrill - PeerSpot reviewer
Marketing Operations Manager at Consumer Focus Marketing
Nov 26, 2025
Files.com has made the process of receiving secure documents from customers much more streamlined.
Duncan MacDonald - PeerSpot reviewer
Founder and CEO at DMajor Productions Ltd
Dec 2, 2025
I think the quality of support from Files.com is amazing.
Learn what your peers think about Files.com. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,873 professionals have used our research since 2012.
Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Dec 10, 2025
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers.
Regis Litre - PeerSpot reviewer
Chief Information Officer at rag & bone, Inc.
Jan 28, 2026
Files.com has positively impacted my organization by making my exchange of information with partners more reliable and secure, moving me from a situation where I had an on-premise SFTP server with periodic issues to a situation where everything happens without any issues.
Surya Wiryo - PeerSpot reviewer
Senior Director Information Architecture at a consultancy with 11-50 employees
Feb 5, 2026
Files.com has been very stable, and there has been no downtime in the last 14 months of use.
reviewer2804919 - PeerSpot reviewer
President at a financial services firm with 51-200 employees
Feb 24, 2026
Files.com is expected to have a meaningful positive impact on our organization in several key areas, including improved operational efficiency, strong compliance and risk management, enhanced client confidence and satisfaction, and stability for growth.
KA
Head of Data at Maze Media
Mar 11, 2026
We have seen a return on investment, as our average time saving per week, when looked at across the whole year, saves us an average of 24 days in the whole year from a work perspective, which is equivalent to a saving of £19,000.
AM
Infrastructure Administrator at Optimed Health Partners
Mar 20, 2026
The customer service experience with Files.com and their willingness to expand upon features or integrations or make changes cannot be overstressed.
 

Files.com Cons review quotes

Jeffery Laliberte - PeerSpot reviewer
Sales and Business Development at The Dot
Nov 21, 2025
One area where Files.com can be improved is that it has a very expensive cost model that does not have a lot of flexibility in it compared to other similar products.
Samanthamerrill Merrill - PeerSpot reviewer
Marketing Operations Manager at Consumer Focus Marketing
Nov 26, 2025
A return on investment has not been seen in terms of money or time saved or fewer employees needed.
Duncan MacDonald - PeerSpot reviewer
Founder and CEO at DMajor Productions Ltd
Dec 2, 2025
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
Learn what your peers think about Files.com. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,873 professionals have used our research since 2012.
Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Dec 10, 2025
The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly.
Regis Litre - PeerSpot reviewer
Chief Information Officer at rag & bone, Inc.
Jan 28, 2026
One improvement that could be a nice addition would be some level of integration of Files.com into Microsoft 365 applications to make it easier for end users to use it as a file-sharing tool.
Surya Wiryo - PeerSpot reviewer
Senior Director Information Architecture at a consultancy with 11-50 employees
Feb 5, 2026
The UI of Files.com is somewhat outdated and some navigation elements are confusing, but overall, it is acceptable.
reviewer2804919 - PeerSpot reviewer
President at a financial services firm with 51-200 employees
Feb 24, 2026
Files.com meets most of our needs, particularly around security and file management, but we see room for improvement with advanced search and filtering, enhanced reporting analysis, and work customization.
KA
Head of Data at Maze Media
Mar 11, 2026
In terms of improvement, I would say the navigation on the user experience could be improved because there is so much within the platform that I know we do not fully use, and part of that might be that it is a little bit tricky to find.
AM
Infrastructure Administrator at Optimed Health Partners
Mar 20, 2026
The inability to dynamically change the file structure without changing the items in the URLs has presented a problem.