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Files.com pros and cons

Vendor: Files.com
4.5 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Files.com provides secure, cloud-based file sharing and data transfer, ensuring sensitive information remains uncompromised.
Files.com enhances organizational efficiency, with a significant return on investment through time and cost savings.
Support and customer service at Files.com are exceptional, with a focus on feature expansion and adapting to client needs.
Files.com improves operational efficiency and client satisfaction by offering seamless integration and compliance management.
Files.com ensures stability and reliability, evidenced by consistent performance and minimal issues with file transfers.

CONS

Return on investment has not been seen in terms of money or time saved or fewer employees needed.
Integration into Microsoft 365 applications could improve ease of use for end users.
Advanced search and filtering, enhanced reporting analysis, and work customization need improvement.
Managing different levels of user permissions is currently not possible.
Cost model is expensive with limited flexibility compared to similar products.
 

Files.com Pros review quotes

Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Dec 10, 2025
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers.
Regis Litre - PeerSpot reviewer
Chief Information Officer at rag & bone, Inc.
Jan 28, 2026
Files.com has positively impacted my organization by making my exchange of information with partners more reliable and secure, moving me from a situation where I had an on-premise SFTP server with periodic issues to a situation where everything happens without any issues.
KA
Head of Data at Maze Media
Mar 11, 2026
We have seen a return on investment, as our average time saving per week, when looked at across the whole year, saves us an average of 24 days in the whole year from a work perspective, which is equivalent to a saving of £19,000.
Learn what your peers think about Files.com. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
AM
Infrastructure Administrator at Optimed Health Partners
Mar 20, 2026
The customer service experience with Files.com and their willingness to expand upon features or integrations or make changes cannot be overstressed.
Duncan MacDonald - PeerSpot reviewer
Founder and CEO at DMajor Productions Ltd
Dec 2, 2025
I think the quality of support from Files.com is amazing.
Surya Wiryo - PeerSpot reviewer
Senior Director Information Architecture at a consultancy with 11-50 employees
Feb 5, 2026
Files.com has been very stable, and there has been no downtime in the last 14 months of use.
Tommy Chapley - PeerSpot reviewer
Senior Software Engineer at Equifax Inc.
Apr 9, 2026
I have seen a return on investment, having reduced my cloud cost by switching to Files.com by almost ninety percent, which has freed me up to get my developers focused on solving future wants instead of always solving problems.
reviewer2814063 - PeerSpot reviewer
Senior Lead Application Developer at a financial services firm with 1,001-5,000 employees
Apr 2, 2026
Files.com has impacted my organization positively because, without them, we wouldn't be able to do many of the secure file transfers we need to do, especially as a financial institution.
JR
Senior Vice President Of Technology Operations at dash solutions
Apr 9, 2026
I would highly recommend Files.com to any other user who is looking at it, as it seems to be a very strong enterprise solution for file sharing in the industry.
AC
Software Developer at Gray Media
Apr 9, 2026
I feel confident in the security measures of Files.com for enterprise data governance, as their security is reliable, the permission levels are very secure, and I have confidence in our safety and data integrity.
 

Files.com Cons review quotes

Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Dec 10, 2025
The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly.
Regis Litre - PeerSpot reviewer
Chief Information Officer at rag & bone, Inc.
Jan 28, 2026
One improvement that could be a nice addition would be some level of integration of Files.com into Microsoft 365 applications to make it easier for end users to use it as a file-sharing tool.
KA
Head of Data at Maze Media
Mar 11, 2026
In terms of improvement, I would say the navigation on the user experience could be improved because there is so much within the platform that I know we do not fully use, and part of that might be that it is a little bit tricky to find.
Learn what your peers think about Files.com. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
AM
Infrastructure Administrator at Optimed Health Partners
Mar 20, 2026
The inability to dynamically change the file structure without changing the items in the URLs has presented a problem.
Duncan MacDonald - PeerSpot reviewer
Founder and CEO at DMajor Productions Ltd
Dec 2, 2025
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
Surya Wiryo - PeerSpot reviewer
Senior Director Information Architecture at a consultancy with 11-50 employees
Feb 5, 2026
The UI of Files.com is somewhat outdated and some navigation elements are confusing, but overall, it is acceptable.
Tommy Chapley - PeerSpot reviewer
Senior Software Engineer at Equifax Inc.
Apr 9, 2026
One way Files.com can be improved is that logging is not intuitive and managing different levels of user permissions is currently not possible.
reviewer2814063 - PeerSpot reviewer
Senior Lead Application Developer at a financial services firm with 1,001-5,000 employees
Apr 2, 2026
Files.com can be improved in some features with zipping and unzipping, which I wish could be done in an automation.
JR
Senior Vice President Of Technology Operations at dash solutions
Apr 9, 2026
Some of the bigger improvements I could see would be in the setup of users and how long it takes.
AC
Software Developer at Gray Media
Apr 9, 2026
The improvement I believe can be made to Files.com involves having the ability for group admin to have more user access and permission access to add users and delete users.