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Files.com vs MOVEit comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
Files.com enhances efficiency, saves time annually, reduces workloads, and cuts costs despite challenges in tracking exact savings metrics.
Sentiment score
4.2
MOVEit delivered substantial first-year returns with immediate cost savings, improved satisfaction, and efficient file management despite minor feature requests.
I have seen a return on investment using Files.com over other methods, saving money and time.
Chief Executive Officer at Verified Backups
We have seen a return on investment, as our average time saving per week, when looked at across the whole year, saves us an average of 24 days in the whole year from a work perspective, which is equivalent to a saving of £19,000.
Head of Data at Maze Media
I hope the performance around pushing the files is faster, which would save us a tremendous amount of time delivering the reports to our clients.
Director of Software Engineering at a tech vendor with 201-500 employees
 

Customer Service

Sentiment score
7.5
Files.com customer support is praised for being responsive, professional, and helpful, with suggestions for UI and scripting improvements.
Sentiment score
5.4
MOVEit customer service is generally effective with responsive support, though some users note delays and prefer alternative solutions.
The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.
Lead Consultant at Infosys
The documentation is incredible, and their willingness to expand upon existing features or implement new features based on requests is an incredible value.
Infrastructure Administrator at Optimed Health Partners
Files.com's customer support is excellent, second to none.
IT Manager at a non-profit with 51-200 employees
For the cloud environment, they had taken only 16x5 support, but for the on-premises, they had taken 24x7 support.
Project Manager at Cognizant
 

Scalability Issues

Sentiment score
6.4
Files.com offers scalable solutions and multi-functional features, with mixed experiences regarding infrastructure dependency and file upload speed.
Sentiment score
6.3
MOVEit is highly scalable, efficiently managing growth and large data transfers, with user confidence in its expansion capabilities.
From one to ten, the scalability rating is a ten.
Lead Consultant at Infosys
Since starting to use it, it has been growing with us, managing increased connections and data payloads effortlessly.
Senior Director Information Architecture at a consultancy with 11-50 employees
Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.
IT Manager at a non-profit with 51-200 employees
The scalability of MOVEit is not an issue; it scales up easily to handle large volumes of data when customers need to transfer it.
Support Engineer at a tech services company with 10,001+ employees
 

Stability Issues

Sentiment score
8.6
Users praise Files.com for its exceptional stability, reliability, and excellent uptime, experiencing minimal disruptions and top performance ratings.
Sentiment score
6.8
MOVEit is stable with occasional issues during upgrades, but users appreciate its reliability, performance, and response improvements.
Files.com is pretty reliable, and we have not faced any downtime or any bug.
Lead Consultant at Infosys
It maintains 100% uptime.
Senior Director Information Architecture at a consultancy with 11-50 employees
I assess Files.com's cloud-native architecture in terms of uptime and reliability as excellent.
Senior Director, Enterprise Applications at a retailer with 501-1,000 employees
I have not faced any downtime or outages with it anywhere.
Support Engineer at a tech services company with 10,001+ employees
The server sometimes becomes unresponsive or crashes, causing MOVEit jobs to fail and generating multiple tickets.
Technical Lead at HCLSoftware
We were hit by malicious malware attacks in the last two years more comparatively.
Project Manager at Cognizant
 

Room For Improvement

Files.com needs to improve navigation, integrations, automation, and user experience while addressing URL, documentation, and cost challenges.
MOVEit needs improved data handling, security, scalability, interface, and support features for better user experience and connectivity.
Some UI functionalities, including file automations, could have a richer set of commands for scripting improvements and better visualization for building automations.
Senior Director Information Architecture at a consultancy with 11-50 employees
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
Founder and CEO at DMajor Productions Ltd
The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
Lead Consultant at Infosys
Improving SharePoint connectivity usage, which has limitations, would open up considerable usage and enhance MOVEit significantly.
Senior Technical Support Engineer at a computer software company with 10,001+ employees
If I have to pull a task report for a specific requirement such as its history and task attributes, the report doesn't come in a CSV format, which is consumable.
Project Manager at Cognizant
We would also want to add new capabilities, and incorporating artificial intelligence could be useful as well.
Support Engineer at a tech services company with 10,001+ employees
 

Setup Cost

Enterprise users find Files.com's pricing competitive, flexible, and good value, with manageable setup costs and appealing licensing options.
MOVEit users consider pricing reasonable; additional support incurs extra costs, but the product is viewed as cost-effective.
I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.
Chief Executive Officer at Verified Backups
Regarding pricing and setup costs, they have been favorable for our size, with minimal setup involved since it is a SaaS-based system, and licensing is straightforward and easy to manage.
Senior Director Information Architecture at a consultancy with 11-50 employees
I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.
IT Manager at a non-profit with 51-200 employees
 

Valuable Features

Files.com excels in security, integration, and ease, boosting user management, efficiency, productivity, and handling organizational growth effectively.
MOVEit provides secure, user-friendly file transfer with robust encryption, automation, and monitoring features ensuring data integrity and protection.
The encryption, decryption on the fly, live links and inboxes stand out as great features.
IT Manager at a non-profit with 51-200 employees
When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.
Chief Executive Officer at Verified Backups
The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.
Director, Systems & DevOps at a tech services company with 501-1,000 employees
When files are placed in the transfer server, they are completely encrypted, and even administrators with access to the storage service cannot identify files due to different IDs.
Senior Technical Support Engineer at a computer software company with 10,001+ employees
MOVEit encryption features protect data during transfer.
Technical Lead at HCLSoftware
The file transfer utility of MOVEit is most user-friendly and easy to understand.
Project Manager at Cognizant
 

Categories and Ranking

Files.com
Ranking in Managed File Transfer (MFT)
6th
Average Rating
9.0
Reviews Sentiment
6.1
Number of Reviews
24
Ranking in other categories
No ranking in other categories
MOVEit
Ranking in Managed File Transfer (MFT)
4th
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Managed File Transfer (MFT) category, the mindshare of Files.com is 1.0%, up from 0.1% compared to the previous year. The mindshare of MOVEit is 7.7%, down from 9.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT) Mindshare Distribution
ProductMindshare (%)
MOVEit7.7%
Files.com1.0%
Other91.3%
Managed File Transfer (MFT)
 

Featured Reviews

Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Secure file sharing has become straightforward and meets strict compliance needs
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers. The setup is quite easy, and they follow all the data security standards, making it easy to set up and use. Files.com has an option to set permissions. We can have Active Directory-based corporate authentication as well as local user creation on their platform, and we can manage permissions independently. We can give all the rights to the end-user. They can set up their folders and permissions the way they want. The solution is flexible, allowing users to choose what they want to share with internal parties or external vendors and what kind of rights they want to give on folders and files. Everything is granular permissions by administrator and by end-user, and it is quite easy to set the permissions. Files.com uses standard HTTPS, ensuring encrypted transfer of files from the main point to the end-user. They follow all the top data security standards, like the European standard or the US standard. Whatever country we are operating from, they have all the compliances listed on their platform, which is why we chose to go with them. The benefit is that Files.com is a platform we do not have to manage, so the infrastructure is there at their end. We just have a web interface, and for end-users, they also have a desktop application. We just have to access the web interface and can set it up the way we want our file-sharing setup. Logs are there, so we can review who is accessing what, what kind of data is being accessed, and what kind of action is being taken.
Kiran Raju L - PeerSpot reviewer
Project Manager at Cognizant
User adaptability impresses with room for enhanced reporting features
The solution lacks a flow view wherein you will not be able to see the integrated jobs in a flow diagram view. This becomes trickier to understand which flow is failing unless you were part of the design team. Reporting for MOVEit needs a lot more work. For example, if I have to pull a task report for a specific requirement such as its history and task attributes, the report doesn't come in a CSV format, which is consumable. It always comes in a scripted format. When you have to show the report to management, they don't understand the scripted format. They need everything in Excel. The reporting feature needs to work on having it in an Excel format. It has been pretty stable, but we were hit by malicious malware attacks in the last two years more comparatively. Depending upon the type of license that is owned and the support with the license, it is up to par with other leading marketing tools.
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Top Industries

By visitors reading reviews
Computer Software Company
33%
Wholesaler/Distributor
15%
University
9%
Real Estate/Law Firm
7%
Financial Services Firm
19%
Insurance Company
9%
Manufacturing Company
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise4
Large Enterprise5
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise16
 

Questions from the Community

What is your experience regarding pricing and costs for Files.com?
Our experience with pricing, setup cost, and licensing has been generally positive and straightforward.
What needs improvement with Files.com?
Files.com does not have any areas for improvement at this time.
What is your primary use case for Files.com?
Files.com is used for internal team file sharing and for customers to provide us with logs.For customers, we allow them to upload logs, and what makes it really nice is that it can be encrypted wit...
What do you like most about MOVEit?
The automation is generally very simple that helps with operational efficiency. Since we mainly created interfaces and scheduled transfers, the tool itself handled the file transfer automation.
What needs improvement with MOVEit?
From the support perspective, the logging system could be improved. When MOVEit jobs fail and vendor support is needed, sometimes vendor contact details are not properly documented. This creates is...
What is your primary use case for MOVEit?
We are from a software organization where we have a US healthcare project. The hospitals use the application for file transfer from one location to another location, transferring banking, financial...
 

Comparisons

 

Also Known As

No data available
Ipswitch File Transfer, Ipswitch Managed File Transfer
 

Interactive Demo

Demo not available
 

Overview

Find out what your peers are saying about Files.com vs. MOVEit and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.