Fluent Order Management Reviews

I have experience working with Fluent Order Management for about four years with very important luxury clients. I am currently working with Fluent Order Management with a luxury client. I handle requests, development, configuration of the environment, and other responsibilities for this client.

Fluent Order Management has many important features, including the sourcing engine that is provided out of the box and can be customized. The really important point of Fluent Order Management is the customization of the framework. There are some out-of-the-box logics, but it is really easy to customize if you know Java.

There is a limitation in that you cannot customize the data model. If the entity order and entity fulfillment have certain attributes in the data model, you cannot add or remove something directly. You can customize the data model by adding a custom attribute, which is a workaround for this limitation.

If I could point to an area of improvement, it would be that Fluent Order Management lacks a native reporting tool. An OMS without a reporting tool is quite problematic. You cannot easily determine how many orders are blocked in a particular status for about thirty minutes or one hour. It is really hard to report on Fluent Order Management. You need to customize it, perhaps by creating some scripts, and reporting is not native to Fluent Order Management. There is no tool for reports included.

I have been using this solution for about four years.

I have not experienced stability issues. I worked with a big luxury customer that has many orders, and it is really rare to see a crash or downtime. The platform needs to be really stressed to have a downtime or crash.

Scalability is good. Fluent Order Management is a cloud-native platform, so it is really scalable. I do not see areas for improvement in this regard.

I have contacted customer service many times, and this is really not a good point. The support sometimes tries to not respond properly to requests. You need to follow up with them, which could be better.

I have sometimes used software such as Manhattan OMS or Miracle, but I think for efficiency and being user-friendly, Fluent Order Management is a better choice.

If you are familiar with software such as Postman or Insomnia, the initial setup is really easy because there is documentation that guides you step-by-step to set up the initial environment, the retailers, and related configurations. It is easy if you know Postman or Insomnia.

For deployment, you can have one person because it is an API-based deployment and is a really easy deployment with Fluent Order Management with zero downtime. One person is sufficient.

I do not know the pricing. With my role, I cannot see the invoice of Fluent Order Management with my company because I am an employee.

 I think this framework is really complete for an OMS. I do not think the framework needs a really big improvement because it is a new framework and is updated really frequently. About one or two months ago, they developed a native MCP server with claude. I gave this review an overall rating of eight out of ten.

My main use case for Fluent Order Management is that I am a consultant and I implement Fluent Order Management for supply chain clients who are looking to extend their operations and optimize them. It helps them source items from the correct locations, handle returns, and process refunds.

I can give you a specific example of how I have used Fluent Order Management for one of my clients. Using Fluent Order Management, we can optimize the sourcing mechanism or the sourcing logic according to the business requirements that the client needs. For instance, we can configure it to source from a particular location if certain conditions are met. We consider costing requirements or whether a location is nearest, so we can optimize it or configure it to provide them with the ideal location where an order should ideally be picked from or shipped from, depending on the requirements.

Fluent Order Management is very scalable and quick to implement, and the deployment cycles are especially short. There is no downtime, and you can implement it immediately or deploy to production without any downtime, which is a significant advantage for Fluent Order Management.

Fluent Order Management's best features are quick deployment and the ability to implement the entire design logic very quickly compared to other platforms that I have seen personally. Additionally, it is an event-driven system, so things are decoupled significantly. If something is stuck, such as an order stuck in its particular journey, we can resume it after rectifying the errors or whatever caused it to get stuck. It has all the workflows and everything, which makes it optimal to use for clients.

Fluent Order Management has positively impacted my organization significantly. We receive many projects related to Fluent, and it has been a very good product that my company has been pursuing for a long time. We are happy to implement it for our clients since it is such a good product.

Fluent Order Management can be improved, but the company is already doing a good job in improving their services. They keep introducing new features as needed, and many other enhancements are already in the pipeline. I have seen their insider webinars, and they are already working on how they can implement AI as part of their product, so they are on the right track.

Regarding Fluent Order Management's AI capabilities, governance and security are not live yet; they are still testing and it is not even in beta at this time. The company demonstrates that it is actively working on this and will have it soon. From the demos I have seen, they do not check the data or work on it directly; they are more focused on solution-oriented approaches or filtering the data that already exists with them, and they follow all globally accepted data management protocols.

I have been using Fluent Order Management for more than four years.

Fluent Order Management is very much stable.

Fluent Order Management's scalability is excellent. The company provides scalability on an as-needed basis. If sudden load increases occur, it scales automatically to handle that and ensures that anything stuck is retried and processed as soon as it is scaled.

Customer support is good. We have a platform where we can log tickets in case something goes wrong. For P1 and P2 tickets, we immediately receive a reply from the available support staff.

I would rate the customer support on a scale of one to ten based on ticket size and priority. For P1 and P2, they respond immediately and provide solutions depending on the contract type. If it is P3 or P4, it can take some time, but we definitely receive a solution by the end of the day.

I have never previously used a different solution; I have always been a fan of Fluent and have implemented it.

I am not much aware of the pricing, setup cost, and licensing, but it is industry competitive, so it is good compared to others.

We have a business relationship with Fluent other than being a customer; we are partners. We are Fluent partners, and Well-Tech implements it for multiple clients.

I have seen a return on investment in terms of time and money saved because we were able to optimize the solution to reduce the number of splits, specifically the number of shipments needed for one particular order. We were able to optimize the pick and pack process for store employees to save time and gather as much information as needed before packing an item, which definitely helped them. For certain clients, it helped them scale their business globally as well.

I am not much aware of the pricing, setup cost, and licensing, but it is industry competitive, so it is good compared to others.

Before choosing Fluent Order Management, I did not evaluate other options, as I do not have visibility into all that.

I would add that the UI is customized as well, allowing us to create certain unique scenarios for returns if needed or appeasements. Many of the entities in Fluent Order Management are orchestrable, meaning you can create a flow for them, determining how they should behave, which is a very good point.

It has helped my organization grow revenue. Recently, we completed a project that was very successful. The client was very happy, and we improved their solution significantly compared to their legacy Order Management System.

The company has already rectified most of the issues at this point, so I feel that most pain points are all gone.

My advice to others looking into using Fluent Order Management is that it is a good tool to implement, and it can be done at a cheaper and faster rate compared to other platforms that I have heard about. I rate this review eight out of ten.