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Subject Matter Expert at Hitachi Systems, Ltd.
Real User
Flexible endpoint security, provides URL filtering, and the reporting is good
Pros and Cons
  • "The feature that I find to be most valuable is the flexibility of the single endpoint."
  • "Stability needs some improvement, we have on occasion experienced some delay when it is synchronized."

What is our primary use case?

We are implementing Forcepoint Web Security Gateway on corporate, and on enterprise levels. We're not only maintaining Forcepoint, but we are also maintaining McAfee and Symantec as well. I implement and maintain Forcepoint.

The primary use case of Forcepoint Secure Web Gateway is focusing on the advanced malware detection for our customers. We deployed it in multiple locations, and we ensure that the customer's requirements are achieved.

The majority of customers are using the on-premises solution of Forcepoint, and hybrid solutions. But, during this COVID period, they are upgrading that Cloud Web Security console with the availability of the categorization, and there is a GRE tunnel. You can use the GRE tunnel between your organization and the Forcepoint cloud with the IT-based policy applicable to your prospective user.

How has it helped my organization?

Forcepoint provides you with the reporting that allows you to see the threat information and if there are any threats present.

You can see traffic going to a different country like China as an example. We can see the traffic and decide if they are going to block it and if we are able to block that IP from the firewall.

Also, it will check the functionality that is the most inexpensive and we can see the most important features. We can see whether some country is malicious. We can say this specific connection going to the specific malicious country, we can block that specific URL or specific country IP address from that security console. So, that is the most useful feature in the Web Security console.

What is most valuable?

The feature that I find to be most valuable is the flexibility of the single endpoint.

The Single endpoint for DLP and Cloud Web Security can be used for the DLP as well and Cloud Web Security as well. This is the most useful functionality from Forcepoint that is driven, and they are even providing the CASB, which is inbuilt on that endpoint as well.

They are providing CASB functionality on that same endpoint.

No other solution provides a single endpoint for the CASB, DLP, and that proxy solution.

Forcepoint has recently made changes on the cloud level. Previously, they did not have any flexibility on the cloud level. During this COVID period, Forcepoint has updated the cloud and now has more functionality on that level. For example, integration of CASB solution, cloud app, and DLP, which is also flexible. They're also adding on-premises data security solution integration with Cloud Web Security.

Also, URL filtering, which is filtering based on the categorized filtering, based on the content filtering, that is available on the Cloud Web Security Gateway, and even has an inbuilt DLP functionality, that limited functionality on the Cloud Web Security Gateway. This is free of cost. 

Forcepoint also includes a cloud app called Shadow IT visibility, which is very useful for the customer to identify whatever application accessed by the user from his endpoint machine, which is installed with the Forcepoint Cloud Web Security Gateway endpoint.

They have improved the cloud app functionality and they're giving the visibility of the accessibility of all the cloud applications accessed by users.

Forcepoint provides some more functionalities on the DLP.

They're going to integrate on-premises DLP solution with the cloud solution, Cloud Web Security Gateway.

With IP-based protection, you can put your ISP IP address and you can define a single policy for your organization, and any traffic coming from your organization will be filtered out with the specific policy.

There are many options and a lot of customization available in the reporting. There is a report builder, report viewer, and a customized reporting template is there. So, you can just customize your reporting, which is the best feature added by Forcepoint.

The ability to display the reporting to higher management is good. They just added that feature to the Cloud Web Security console.

CASB integration has just been added. With the CASB solution, you can select your sanctioned applications or your unsanctioned applications, and define a policy based on them.

The self-user registration is not a part of the domain. Previously, they only had two or three predefined templates, now they're adding four or five templates with the limited DLP functionality.

Web isolation, which was not previously included with the Forcepoint, can now offer a web isolation license. If there is some malicious URL or there is some uncategorized URL and you want to permit, or you want to block that URL, but you can just define the web isolation. In this scenario, that URL will be opened in the remote server, which is an isolated environment. In this scenario, if there is any malicious activity happening on that specific URL then it might not reach on your system because that is open on the isolated environment. Even if you are going to download any files from that site, and if there is a malicious file, they're going to sanitize on that isolated environment, and if it has found any malicious activity, it is automatically blocked.

In regards to decryption, the deep level inspection for all the sites is now available. Earlier, there was limited functionality for this.

Shadow IT provides you with risk level information, for example, it can identify what applications are high-risk and all the applications that are low-risk.

Based on the risk level, you can just block the application.

What needs improvement?

Forcepoint giving only on-premises solutions and hybrid solutions.

They're also providing the Cloud Web Security, but there is limited functionality, limited categorization, and limited protection.

Stability needs some improvement, we have on occasion experienced some delay when it is synchronized.

Buyer's Guide
Forcepoint Secure Web Gateway
June 2025
Learn what your peers think about Forcepoint Secure Web Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.

What do I think about the stability of the solution?

With stability, the only thing is that that policy synchronization is sometimes delayed, but not much of a delay.

Generally with Forcepoint documentation, whenever we want to change anything on the policy level on the cloud console, it can take 10 to 15 minutes to update the endpoint machine, but generally, it will be updated in one or two minutes. 

That is not a challenge, but sometimes it's taking more than 15 minutes. 

Forcepoint is also performing some back-end activity to update the Cloud Security console, and they are experiencing some downtime. It will be a total of 12-hours to make some changes to the cloud environment that they also pushed the mail to his customer, whoever is using the Cloud Web Security component. So, they're going to upgrade the solution for the specific region. Region-wise, they mentioned for example the India region or any other region. With this specific region, the server going to update, which might be impacted. 

They will have a 12-hour downtime, and after that, the stability will be resolved.

What do I think about the scalability of the solution?

If I am talking from my perspective and my organization's perspective, we have more than 25 plus customers in my range that are using Cloud Web Security. They are going to move the Cloud Web Security console because earlier, they were using an on-premises solution. Now, you know that the future is on the cloud, so that's why most customers are going to the cloud solution.

With on-premises, you require a server, you require caching, you require an appliance, and you are required to update each and every server. That is why customers are moving to Cloud Web Security. They don't need to upgrade the server because that is back-end activity. The only thing that you can just protect your system in the office and in roaming mode as well.

How are customer service and support?

Technical support is great with the priority level. 

When you're going to raise a case that might be of severity, you can define the severity with the technical levels, business server, or any support level, which is taken by the customer or partner. 

According to this, we're getting the response, we're getting the proper article on that console, whenever we're going to raise the case with a specific problem. With the problem, when we are going to put that problem information, there is automatically an article that is attached.

The maximum problem will be resolved on that tech knowledge-based article. But if there is nothing returned, or there is no resolution with the knowledge-based article, at that time we definitely raise it with the support team and they respond immediately.

How was the initial setup?

The initial setup is straightforward. 

You just need to put a server to sync your user information with the cloud for the authentication perspective. If you're not using the AD environment, you can just send an invitation link for your user, so they can register themselves with that Cloud Web Security console and use the functionality and the admin can apply the policy for specific or the email ID based users. 

Definitely, if we are talking about the Cloud Web Security solution, not only Web Security solution, any cloud solution, so generally, they're asking for the email addresses when they are going to integrate the AD environment on the cloud. So, that is recommended for all of the web solutions.

This is a flexible environment; you can just put that agent on machines through AD or any third-party deployment tools. There is the flexibility of the port connectivity, where you can just keep open the ATA 443 port that is generally used in the organization environment, and you can suggest the customer open the specific port for the specific cloud ranges. 

You cannot open that traffic for all of the internet.

What's my experience with pricing, setup cost, and licensing?

Licensing cost is also dependent on the number of licenses. 

When users increase from 100 to 500 or from 1,000 or even 20,000, that licensing cost automatically decreases. And if there is a limited license, you can say there is a fixed price, for use of the licensing.

Licensing is flexible. License pricing information is based on the customer, their environment, and on the future approach. For example, are they're going to move forward with this environment? Will they be increasing their system to more users?

There are additional costs for URL filtering, Web isolation, and CASB integration. 

For the normal scenarios, if I am talking about URL filtering, there is no additional component for that. There's a single license, the standard license for the URL filtering and if you want to add web isolation, that is definitely something you need to pay more for. Even if you want to increase your storage limit for the log, you definitely need to pay for the storage as well. To start with, the retention period is 90 days.

Which other solutions did I evaluate?

I am evaluating several solutions to compare with Forcepoint Web Security Gateway such as McAfee, Symantec, DLP, Web Security, CASB, and Email Security as well.

Generally, the McAfee team is a different one in my organization. But if I am talking about McAfee with the Gartner Report, the categorization is limited for McAfee

If we are talking of Forcepoint, there are more than 101 categorizations included. Based on the categorization, you can just identify which URLs come over the specific categories, and you can identify them immediately.

If you are talking about the URL categorization based on that behavior, that is also positive, proper categorization performed by Forcepoint so that you can get the response from the internet as well.

With Cloud Web Security, of course, Forcepoint is providing the hybrid. The scalability on the hybrid and cloud web security, that is visible.

With McAfee, from my organization, there are limited customers for this because they are facing many issues, which is why they maybe moved on to Forcepoint.

What other advice do I have?

We deployed this solution during COVID, for two or three customers, and the customers are very happy with this product.

I can recommend Forcepoint.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer1946076 - PeerSpot reviewer
Senior Manager IT at a computer software company with 201-500 employees
Real User
Scalable and lets you restrict attachments and allow or disallow users to access templates within the organization, but it has some stability issues, and setting it up is challenging
Pros and Cons
  • "Forcepoint Secure Web Gateway does most of its job well, but I especially like its data security feature."
  • "What's missing in Forcepoint Secure Web Gateway is a specific level of micro-control on protocols or devices, for example, where you can control a particular user or user device."

What is our primary use case?

I'm using Forcepoint Secure Web Gateway for web security, particularly DLP. It's mainly to control internet usage for users in terms of what's allowed and what's not. It's also a DLP solution that I use to monitor the data, including information about any data transfers within the organization.

What is most valuable?

Forcepoint Secure Web Gateway does most of its job well, but I especially like its data security feature. It also is beneficial that it lets you restrict attachments and allow or disallow users to access templates within the organization.

What needs improvement?

What's missing in Forcepoint Secure Web Gateway is a specific level of micro-control on protocols or devices, for example, where you can control a particular user or user device. This is what should be improved in the solution.

I want a micro-level management feature added in the next release of Forcepoint Secure Web Gateway.

For how long have I used the solution?

I've used Forcepoint Secure Web Gateway for more than five years.

What do I think about the stability of the solution?

My organization had some issues with Forcepoint Secure Web Gateway, where sometimes it behaves differently, though it could be version related. The solution has some stability issues, though not very severe so I would rate its stability as seven out of ten. It had minor issues that didn't cause a massive breakdown.

What do I think about the scalability of the solution?

Forcepoint Secure Web Gateway is scalable because it works well even with ten thousand to fifty thousand employees. You can scale it up or down, so the solution is a ten out of ten in terms of scalability.

How are customer service and support?

I'm not fully satisfied with Forcepoint Secure Web Gateway support. Though the response time is good, the resolution takes too much time sometimes.

My rating for technical support is six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

Forcepoint Secure Web Gateway, setup-wise, is complex unless you get some support. It's challenging to set up using an internal ID.

I'd rate its setup as three out of ten.

What about the implementation team?

We implemented Forcepoint Secure Web Gateway with the help of Forcepoint support and a third party.

What's my experience with pricing, setup cost, and licensing?

The pricing for Forcepoint Secure Web Gateway is expensive. You pay per user and functionality. I'd rate it a four on a scale of one to ten. Compared to the competition, Forcepoint Secure Web Gateway is one of the most expensive products.

What other advice do I have?

My company uses firewalls, such as Fortigate, and web security products, such as Forcepoint Secure Web Gateway.

My rating for Forcepoint Secure Web Gateway is seven out of ten.

My company is a Forcepoint Secure Web Gateway customer.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Forcepoint Secure Web Gateway
June 2025
Learn what your peers think about Forcepoint Secure Web Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
Director at Foresight Software Solutions Pvt Ltd
Reseller
Offers great visibility and controls can easily be put in place
Pros and Cons
  • "Provides good visibility and good filtering features."
  • "Managing the endpoint for both DLP and web security should be simplified."

What is our primary use case?

Our primary use case is to control internet access based on security profiles. Users are restricted to legitimate sites and then, based on the business use case, we provide access to streaming sites and the like. We are customers and resellers of Secure Web Gateway and I'm a company director.

What is most valuable?

All the secure gateways are more or less the same. The value of Secure Web Gateway is the visibility it offers and the ease by which we can put controls in place. We enabled the cloud DLP so we can see what's happening to the data. The solution also provides good filtering features. 

What needs improvement?

One improvement I'd like to see would be to simplify managing the endpoint for both DLP and web security, so that endpoint management becomes easier. The dashboard is a little old so a new GUI would be helpful as well as updated reporting tools. It currently lacks some features that other solutions have. 

For how long have I used the solution?

I've been using this solution for over eight years. 

What do I think about the stability of the solution?

It's reasonably stable but sometimes there are issues in the cloud. 

What do I think about the scalability of the solution?

The scalability is good, our entire organization uses this product including engineers, marketing and administration. 

How are customer service and support?

I'd say that customer service is above average.

How was the initial setup?

The initial setup is straightforward, we deployed in-house and implementation required one person. The initial setup takes two or three days, but rolling it out and making sure that everybody has the required access, and that business applications are accessible, can take a month or so. 

What was our ROI?

The ROI is like insurance, it's the knowledge that you're protected. The fact that it's taking care of my security needs, is a return.

What's my experience with pricing, setup cost, and licensing?

I'm unaware of licensing costs but there is an extra cost for additional reporting.

What other advice do I have?

It's important to test any solution before making a decision to purchase it. Evaluate your needs and expectations, and carry out a POC. 

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Customer
PeerSpot user
Nikunj Godawat - PeerSpot reviewer
Deputy Manager at a energy/utilities company with 10,001+ employees
Real User
Excellent firewall blocking and anti-malware scanning
Pros and Cons
  • "Secure Web Gateway's most valuable features are firewall blocking and anti-malware scanning."
  • "The automation lifecycle, integration, and export functionality could all be improved."

What is most valuable?

Secure Web Gateway's most valuable features are firewall blocking and anti-malware scanning.

What needs improvement?

The automation lifecycle, integration, and export functionality could all be improved.

For how long have I used the solution?

I've been using Secure Web Gateway for over three years.

What do I think about the stability of the solution?

Secure Web Gateway is a stable solution.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and support?

Forcepoint's technical support is good, but in the future, I'd like them to provide more tutorial documentation.

How was the initial setup?

The initial setup was simple.

What other advice do I have?

I would rate this solution eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director at Foresight Software Solutions Pvt Ltd
Reseller
Easy to set up with well-integrated web security and decent technical support
Pros and Cons
  • "The initial setup is easy. It's not difficult."
  • "It takes 20 to 30 minutes for policy replication."

What is our primary use case?

We are the implementation partner for Forcepoint, and then we configure and integrate Forcepoint into the customer enrollment.

We personally use cloud Websecurity and cloud Email security of Forcepoint.

What is most valuable?

The initial setup is easy. It's not difficult. 

They have well-integrated web security. They have the enterprise DLP included in the cloud as well.

Technical support has been okay.

What needs improvement?

The Bitglass part, right now, we are trying to learn it, and then trying to acquire skillsets around it. 

For cloud web security, there are definitely areas where it requires improvement, Policy changes take 20 to 30 minutes for enforcement.

Granular control based on applications can be further enhanced.

For how long have I used the solution?

I've been dealing with the solution for six or seven years and Websense for the last 15 years.

What do I think about the stability of the solution?

It is stable. That said, at times we do get complaints from customers. Some of the government and banking sites not being accessible via cloud proxy. At times it is required to bypass them or route it through different data centers. Though Forcepoint has no say in some websites restricting the access if they can out with a solution to detect and bypass or redirect the traffic through a working data center it will add further value. 

What do I think about the scalability of the solution?

We are integrators. We are supporting from 1,000 systems to somewhere around a 10,000 to 20,000 user base.

How are customer service and support?

We have used technical support in the past. There are two aspects. How quickly they respond is one aspect. Then, whatever the answer that they provide, is it of any use. In terms of the response, it varies. Sometimes they will be able to solve it, and then sometimes it may have to be internally taken up to the next level.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is very simple and not overly difficult. 

What's my experience with pricing, setup cost, and licensing?

I cannot speak to the exact pricing of the solution.

What other advice do I have?

We are integrators. While we typically do cloud deployments off-late, for on-premises, we have deployed Hybrid and on-premises Websecurity deployments.

I'd advise users, if they want to make use of it, to learn the technology and then the approach the product is trying to take. I'd advise users only proceed once they understand it. That way, they'll be in a good position to manage it. As with any technology, learn the basics and building blocks of it.

I'd rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer1471029 - PeerSpot reviewer
Chief Information Officer at a computer software company with 5,001-10,000 employees
MSP
URL filtering plays a critical security role, but we have had problems with downtime and support
Pros and Cons
  • "The critical role is web URL filtering."
  • "I have been in contact with technical support several times, and I am not happy with them."

What is our primary use case?

The critical role is web URL filtering.

What needs improvement?

The functionality of this product in the current version is not up to our expectations.

This product does not have an integrated strategy for securing your web gateway with DLP.

For how long have I used the solution?

I have been working with Forcepoint Secure Web Gateway for approximately 15 years.

What do I think about the stability of the solution?

We have had issues with downtime, where the service was out one time for 48 hours and nobody knew what was happening.

What do I think about the scalability of the solution?

I don't know of any issues with scalability.

How are customer service and technical support?

I have been in contact with technical support several times, and I am not happy with them.

Which solution did I use previously and why did I switch?

We recently stopped using this product and migrated to Zscaler.

How was the initial setup?

Setting up the solution for our clients can be difficult because we are dealing with different timezones and different geography. It also depends on their data center.

The clients sometimes depend heavily on the partners, rather than take time to understand the product themselves.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1433466 - PeerSpot reviewer
Infrastructure Support Officer at a government with 1,001-5,000 employees
Real User
Good URL categorization database, intuitive, and easy to use
Pros and Cons
  • "It has got a really good URL categorization database. It is simple to set up. It is also easy to use and quite intuitive. It has got a nice utility for troubleshooting."
  • "We are using a V10000 G3 appliance. It is just a proxy. It is just HTTP, FTP, and HTTPS. Now, as our website has developed and we are using rich time-connectivity protocols, the proxy doesn't have the ability to work with these protocols. It would be nice if the UDP feature was there for it to filter UDP traffic. It needs firewall capabilities for UDP filtering. Its upgrades can be quite complex, and they don't always go as per the plan. Its reporting could be a bit more granular."

What is our primary use case?

We use it for internal monitoring of internet access as well as for controlling internet access.

What is most valuable?

It has got a really good URL categorization database. It is simple to set up. It is also easy to use and quite intuitive. It has got a nice utility for troubleshooting.

What needs improvement?

We are using a V10000 G3 appliance. It is just a proxy. It is just HTTP, FTP, and HTTPS. Now, as our website has developed and we are using rich time-connectivity protocols, the proxy doesn't have the ability to work with these protocols. It would be nice if the UDP feature was there for it to filter UDP traffic. It needs firewall capabilities for UDP filtering.

Its upgrades can be quite complex, and they don't always go as per the plan. Its reporting could be a bit more granular. 

For how long have I used the solution?

I have used it for quite some time.

What do I think about the stability of the solution?

I am satisfied with its stability. We have got a good network infrastructure.

What do I think about the scalability of the solution?

It is easy to scale. You can just add another box to scale it up. 

We are using it for about 3000 users, but it can take a lot more. You have to look at the box you choose and use it as you require.

How are customer service and technical support?

I have interacted with them. Nine out of ten times, their support is really good. There are different packages you can buy for support. The one we have is really good. We usually get a response within four hours, and they are available seven days a week. They have been helpful, and they do point you in the right direction. If they don't have a solution, they will go back and solve it through another team member.

Which solution did I use previously and why did I switch?

I can't remember, but I think we used Blue Coat. We switched because at the time, most of the technology modules were embedded into one appliance in Forcepoint Secure Web Gateway, which is how you can reduce the number of boxes you would have in your server, which is really good. In terms of cost also, it was working out better for us.

How was the initial setup?

The initial setup was straightforward. The upgrades, however, are not straightforward, and they don't always go as per the plan. It also depends on your environment and the configuration. The advantage of going for a cloud solution is that you don't have the overhead of managing upgrades and downtime. The advantage of an on-premises solution is that you have more control, which is really nice. You have ownership, and you have the chance to develop your own solution, which is fantastic.

What about the implementation team?

We got help from a third-party vendor.

What other advice do I have?

I would not recommend the version that we have, that is, V10000 G3. I would recommend the later versions. 

Its implementation depends on your working environment. You might want to go for a hybrid version where it is partly on the cloud and partly on-premises. You also have to look at deploying agents on your systems. So, it just depends on how you are planning on working. Are you working from an office or are you going to be working remotely? That would dictate how you implement the solution. It is a fine product for what it does. Going forward, it would need firewall capabilities for UDP filtering.

I would rate Forcepoint Secure Web Gateway an eight out of ten. It needs UDP support and a bit more granular filtering of reports, but all in all, it ticks most of the boxes.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Manager at cmc
Real User
Effective spam filter, blocks ransomware links, and is easy to configure
Pros and Cons
  • "The spam filter is very effective."
  • "We have a lot of false positives, which is one area that can be improved."

What is our primary use case?

I use this product for email filtering.

What is most valuable?

The spam filter is very effective.

It does a good job of detecting ransomware links in email and then blocking them.

What needs improvement?

We have a lot of false positives, which is one area that can be improved. At the same time, there is a lot of spam that still gets by the filter.

The engine should be enhanced because some malware still gets by the filter.

The login for emails should be more advanced.

For how long have I used the solution?

I have been using Forcepoint Web Security for four years.

What do I think about the stability of the solution?

This service is very stable.

What do I think about the scalability of the solution?

It is easy to scale. I can set up more than one Exchange server and more than one domain. We have about 600 users in the company and we do not plan on increasing at this time.

How are customer service and technical support?

We obtain support from the local partner, rather than from Forcepoint directly.

Which solution did I use previously and why did I switch?

Prior to this, I was working with Websense. 

How was the initial setup?

It is a cloud-based deployment so the initial setup is not complex. There are a couple of things to configure, pointing them to your mail servers, but it is easy and straightforward. 

What about the implementation team?

We only require a single person for maintenance.

What's my experience with pricing, setup cost, and licensing?

The price of this product should be reduced to make it more competitive.

What other advice do I have?

In summary, this is a good product and I highly recommend it. However, it is important to remember that suitability will vary depending on the environment.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Forcepoint Secure Web Gateway Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Forcepoint Secure Web Gateway Report and get advice and tips from experienced pros sharing their opinions.