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reviewer2177421 - PeerSpot reviewer
Network Engineer at a tech services company with 1-10 employees
Real User
Top 5
Oct 2, 2024
Manage Wi-Fi configurations centrally for time savings

What is our primary use case?

The primary use case for Fortinet FortiAP is to provide Wi-Fi signal coverage.

How has it helped my organization?

Fortinet FortiAP has helped us by enabling time savings. We manage everything from the firewall dashboard, which simplifies the process of registering and configuring access points.

What is most valuable?

We appreciate that we don't need to go to a separate dashboard for FortiAP. Everything can be managed directly from the firewall, which is a good feature.

What needs improvement?

The radio band support could be improved, especially for legacy devices. We have faced issues where older devices are not able to connect to the access point, often receiving messages that the password is incorrect. We resolved it by changing to a simpler configuration for older devices.

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For how long have I used the solution?

We have been using Fortinet FortiAP for almost two years.

What do I think about the stability of the solution?

In general, Fortinet FortiAP is stable. However, we have faced some issues in certain locations.

What do I think about the scalability of the solution?

Fortinet FortiAP scales well in some places where we have never received any complaints. But in other locations, there have been a lot of issues.

How are customer service and support?

The support from Fortinet is awesome when we receive it, but we often find ourselves waiting in a queue.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used other vendors like Cisco and Palo Alto. With other vendors, we had to configure each access point separately. With Fortinet, everything is central and much easier to configure.

How was the initial setup?

The initial setup of Fortinet FortiAP is always easy and not hard to implement.

What about the implementation team?

A couple of people in networking roles deploy Fortinet FortiAP for us. Their job titles are network engineers.

What's my experience with pricing, setup cost, and licensing?

The pricing for Fortinet FortiAP is good compared to other competitive vendors.

Which other solutions did I evaluate?

We have evaluated solutions from Cisco and other vendors.

What other advice do I have?

Yes, I would recommend Fortinet FortiAP to other people. I have already recommended it.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: January 2026
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Wireless LAN
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