We use the solution for the office in Oracle.
Sales manager at xxx
A cost-effective solution for web security but lacks stability
Pros and Cons
- "Fortinet FortiWeb is priced well."
- "The product’s stability could be improved."
What is our primary use case?
What is most valuable?
Fortinet FortiWeb is priced well.
What needs improvement?
The product’s stability could be improved.
For how long have I used the solution?
I have been using Fortinet FortiWeb for one year. We are using the latest version of the solution.
Buyer's Guide
Fortinet FortiWeb
November 2026
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What do I think about the stability of the solution?
The product’s stability is normal. I rate it six out of ten.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The initial setup depends on technical knowledge.
What's my experience with pricing, setup cost, and licensing?
The solution is cheaper compared with other solutions. It has a yearly license.
What other advice do I have?
Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Operation Director at Digital Pulse Sdn Bhd
A cost-effective firewall that remains stable while providing security to its users
Pros and Cons
- "The initial setup was easy since it was possible to get remote support for the product."
- "The product lacks features offered by enterprise-level firewall tools."
What is our primary use case?
In my company, we use FortiWeb Web Application Firewall (WAF) for security.
What is most valuable?
FortiWeb is a small tool that can be used by those of our customers who use Fortinet FortiGate as their firewall. I will use Barracuda Email Protection for any customer who uses a firewall from a solution provider other than Fortinet FortiGate.
What needs improvement?
The product lacks features offered by enterprise-level firewall tools. The solution needs to offer more enterprise features like other brands.
It would be great if FortiWeb Web Application Firewall (WAF) had something like a wizard to allow for more integrations with other popular firewall products like Fortinet, Palo Alto, and so on.
For how long have I used the solution?
I have been using FortiWeb Web Application Firewall (WAF) for three years. I use the solution's latest version.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
There are 2,000 users of the solution in my company.
How are customer service and support?
The solution's technical support was helpful and responsive. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have previously used SonicWall.
How was the initial setup?
The initial setup was easy since it was possible to get remote support for the product.
The solution is deployed on-premises.
What's my experience with pricing, setup cost, and licensing?
It is a cost-effective product. If you need an extra module in the product, there will be an extra cost in addition to the licensing fee.
What other advice do I have?
There are five engineers needed for the maintenance of the solution.
If there is a requirement and one is already using a firewall from Fortinet, then it is easier to deploy FortiWeb Web Application Firewall (WAF). Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Buyer's Guide
Fortinet FortiWeb
November 2026
Learn what your peers think about Fortinet FortiWeb. Get advice and tips from experienced pros sharing their opinions. Updated: November 2026.
920,939 professionals have used our research since 2012.
Consultant at Pi DATACENTERS
Reliable with a good sandbox feature and good protection against security threats
Pros and Cons
- "The solution has a good sandbox feature."
- "With the fear of cyber attack, the most important thing we can do is protect the web application, and FortiWeb helps us protect it from attacks like DDoS while maintaining our cyber security posture."
- "It can be better with web application firewalls."
- "Capacity-wise, since there is hardware involved, it cannot scale too much."
What is our primary use case?
FortiWeb is an application firewall. We deployed it as a web application firewall for our 16-plus web applications. We integrate this with Fortigate and the FortiSandbox, and all the applications we are hosting in the data center.
How has it helped my organization?
With the feat of cyber attack, the most important thing we can do is protect the web application. We can protect it from attacks like DDoS. It's helping to maintain our cyber security posture.
What is most valuable?
The most valuable product feature is the web application firewall. It still includes the inline. Its mode of operation is great. It comes with four modes of operation, reverse proxy, two transplant nodes, and WCCP. One node is there for transplant, just to have one more. Any customer, based on their network of topology and deployment type, can choose it and have an easy deployment.
The solution has a good sandbox feature.
It is stable.
What needs improvement?
It can be better with web application firewalls.
It is already close to the best in class. This product is up to the mark right now.
For how long have I used the solution?
I've used the solution for around three years.
What do I think about the stability of the solution?
This is a stable, reliable solution. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
Capacity-wise, since there is hardware involved, it cannot scale too much. There are some technical limitations.
We have around 2,000 users right now.
We do not have plans to increase usage in the future.
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
How easy or difficult the implementation is depends on the deployment type. It is very easy if you employ reverse proxy. However, it can be a little complex depending on what you need to do.
There was a team that helped deploy the solution, however, for maintenance, you only need one network security engineer.
What about the implementation team?
We used a third party to assist us with the setup.
What was our ROI?
We have witnessed an ROI. I'd rate the level of ROI we've seen a four out of five as it helps mitigate cyber attacks.
What's my experience with pricing, setup cost, and licensing?
I'd rate the pricing at a four out of five in terms of affordability.
Which other solutions did I evaluate?
I'm exploring two or three products right now. We did not evaluate anything before choosing this product.
What other advice do I have?
I highly recommend that any web application firewall be deployed in the IT infrastructure where companies host web applications. It should be there. Whatever you choose should integrate with a third-party load balancer.
I'd rate the solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Architect/Solution Architect at a consultancy with 10,001+ employees
Out-of-the-box tools are abundant but the solution lacks an interface for troubleshooting
Pros and Cons
- "The solution is easy to configure and deploy."
- "The solution is easy to configure and deploy, and there is a richness in the rules and out-of-the-box tools that is not available with native firewall solutions."
- "A user interface or dashboard for troubleshooting is needed."
- "The solution is a bit expensive when compared to other products."
What is our primary use case?
Our company uses the solution to provide firewall and web security services to our customers around the globe.
Our use cases are on the back end for banks and the financial sector where we automate monitoring and deployment.
We do not have a portal, so are limited to a maximum of 3,000 users. We currently have 2,000 users and three maintenance technicians.
In the future, we will add front-end service.
Depending on our client's needs, we pair the solution with other business applications.
What is most valuable?
The solution is easy to configure and deploy.
There is a richness in the rules and out-of-the-box tools that is not available with native firewall solutions.
What needs improvement?
A user interface or dashboard for troubleshooting is needed so technicians without knowledge of the network or common hardware can visualize the environment.
Accounts should be set up in the user's name, not the company's name.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The solution is stable and I rate it an eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable and I rate it a ten out of ten.
How was the initial setup?
The initial setup was a bit complex for us because we were new to the solution.
Technical support helped and trained us so we now handle setups with ease.
What about the implementation team?
We worked with the solution's technical support for our initial implementation but our internal team now handles setup and implementation for customers.
What's my experience with pricing, setup cost, and licensing?
The solution is a bit expensive when compared to other products.
Which other solutions did I evaluate?
There are many security constraints that cannot be fulfilled by native cloud firewalls such as Azure and AWS.
For example, AWS has a limitation of 8GB with regard to request values.
We recommend the solution and its next-generation capabilities including ease of configuration, code being contained within the IIC engine, how templates and terraforms are handled, and superior wave and firewall security.
We are continually conducting research on next-generation firewalls because the solution can be a bit expensive.
What other advice do I have?
I use solution a lot and recommend it with a rating of seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Easy to use with a nice interface and good support
Pros and Cons
- "The support is quite good."
- "The interface is very straightforward and easy to use."
- "Sometimes, even if you follow the documentation, it doesn't work as expected."
- "Sometimes it is not as stable as it could be. We've had some issues."
What is our primary use case?
We primarily view the VPN net and use the WAF as our web protection.
What is most valuable?
The interface is very straightforward and easy to use.
It's stable.
The support is quite good.
We found the initial setup pretty simple.
What needs improvement?
Sometimes, even if you follow the documentation, it doesn't work as expected.
The solution can be a bit pricey.
For how long have I used the solution?
I've used the solution for about one year, or maybe a bit more than that.
What do I think about the stability of the solution?
Sometimes it is not as stable as it could be. We've had some issues. Sometimes the loading will be disrupted for no apparent reason. It might be due to the WAF.
What do I think about the scalability of the solution?
We have not tested the scalability of the product.
We have two people working on the solution right now.
It's possible that we will scale the solution in the future. There is the potential that we will use it on another project.
How are customer service and support?
We have contacted support for reliability issues, and they have been able to resolve everything within a matter of hours. They are very quick.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used F5. F5 needs a bit of a higher skill set. It takes some experience to operate.
How was the initial setup?
The implementation took about two months. It's not so hard to set everything up. It's easier than, for example, F5, to set up.
In terms of maintenance, for WAF, I need about three people to handle various tasks.
What about the implementation team?
We hired a consultant to assist us during the setup. The consultant helped my people learn the process so we could become self-sufficient.
What was our ROI?
We have not seen any ROI at this time.
What's my experience with pricing, setup cost, and licensing?
The solution is a little expensive. I'd rate it a three out of five in terms of affordability.
I cannot speak to the exact price we pay for the product.
Which other solutions did I evaluate?
We didn't really look into other options as my boss is pretty well versed in other options. However, we are always looking into comparisons.
What other advice do I have?
We are using the latest version of the solution.
I'd rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at AEC
Easy implementation with good configurations and the ability to block domains
Pros and Cons
- "Technical support is very good. they are quite helpful and responsive."
- "If the price was lower, it would be a bit more attractive, as an option, to the customers."
- "The product needs to be more stable."
What is most valuable?
The solution offers good configurations and works well with other Fortinet products.
The solution is scalable.
We found the implementation process to be simple.
If you want to block domains, you can do so. You do have the power to control access.
What needs improvement?
The product needs to be more stable.
We have issues between primary and secondary IP. Secondary IP addresses cannot be on the same subnet as any primary or secondary subnet. You need to follow up between the primary and secondary. If you don't, there will be a problem. When your public applications are not working properly, the single point of communication from the public domain is an issue. If I want to resolve the situation, a quick solution is I need to fail over the primary to the secondary, and it will just start working. However, that is not a permanent solution. I don't know what the problem is exactly, and how we can permanently address the issue.
If the price was lower, it would be a bit more attractive, as an option, to the customers.
You do need to ensure you do the configurations carefully. Otherwise, you may have issues.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the scalability of the solution?
We can scale the solution. We typically work with enterprises, so, larger-scale companies. In our customer's company, they have about 6,000 to 10,000 people on the solution.
How are customer service and support?
Technical support is very good. they are quite helpful and responsive.
Which solution did I use previously and why did I switch?
I also use F5. It's got better pricing and is quite stable as well. However, if you don't know how to configure it, it can be a disaster.
How was the initial setup?
The initial setup is easy. It's not overly complex or difficult.
It can be deployed in about half an hour. It doesn't take long to have it up and running.
What about the implementation team?
I handle a lot of implementations and can handle the process.
What's my experience with pricing, setup cost, and licensing?
The pricing could be better. They charge a bit more. That's why F5 is everywhere right now. The customer can see that F5 is stable and everything is working well, and then they see the price, and it's very attractive to them.
What other advice do I have?
I'm just a customer and end-user.
I'm a consultant. Our customers are working with Fortiweb in their companies.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Specialist, IT Security at Ethiopia Commodity Exchange
Beneficial reports, reliable, and scalable
Pros and Cons
- "The most valuable feature of Fortinet FortiWeb is the reports and the AI-based features."
- "Fortinet FortiWeb could improve data integration."
- "In the initial setup of Fortinet FortiWeb, we wanted to deploy it with WCCP mode, but we cannot do it because of the limitation with our Cisco ASA firewalls."
What is most valuable?
The most valuable feature of Fortinet FortiWeb is the reports and the AI-based features.
What needs improvement?
Fortinet FortiWeb could improve data integration.
For how long have I used the solution?
I have been using Fortinet FortiWeb for approximately six months.
What do I think about the stability of the solution?
Fortinet FortiWeb is a stable solution.
What do I think about the scalability of the solution?
The Fortinet FortiWeb is scalable.
We have three administrators using the solution and more than 300 end users using it.
How are customer service and support?
The support from Fortinet FortiWeb is good, but they could improve their response time.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not use another solution prior to Fortinet FortiWeb.
How was the initial setup?
In the initial setup of Fortinet FortiWeb, we wanted to deploy it with WCCP mode, but we cannot do it because of the limitation with our Cisco ASA firewalls. It's difficult to integrate with FortiWeb. It is difficult to integrate Fortinet FortiWeb with other vendors other than Fortinet solutions. We cannot integrate it into our existing Cisco Firewall environment. We had to change the system to true transparent deployment mode.
What's my experience with pricing, setup cost, and licensing?
The price of Fortinet FortiWeb is expensive in our Ethiopian currency.
What other advice do I have?
I rate Fortinet FortiWeb a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Technical Consultant at PROMOS consult
Good file security and redirect web traffic well but we had trouble with a few features
Pros and Cons
- "One main feature we are very happy about is file security and upload functionality."
- "The GUI could be better. It's limited."
- "We had some trouble using some features."
What is our primary use case?
Mostly we use FortiWeb for replacing reverse proxy from our systems and add some security features to it to protect the web portal we are providing to our customers. We use it to rewrite URLs and redirect FQDNs, et cetera, et cetera. That's the normal part.
What is most valuable?
The main feature I like is the ability to redirect web traffic from a readable URL to a real URL. All the security features are good.
One main feature we are very happy about is file security and upload functionality. It will restrict the number of file types that can be uploaded to our portal and prevents any malware. It helps with security.
What needs improvement?
We had some trouble using some features. Maybe we understood it the wrong way when reading the manual. We had to implement some workarounds to help this problem.
The GUI could be better. It's limited.
For how long have I used the solution?
I've been using the solution for one year.
What do I think about the stability of the solution?
There are no complaints on our side. The performance and stability are fine. We used to have a cluster of two appliances. Everything seems to be fine when we update the firmware. We haven't had any issues.
What do I think about the scalability of the solution?
The scalability may be slightly limited. We use hardware appliances. We need to buy appliances which have enough performance. You need to think about the sizing before you buy it. Scalability is not really possible with hardware.
We use it more and more. We are going to migrate all the connections which are directed to a proxy to the classification firewall.
How are customer service and support?
Normally, technical support is very good. All the tickets I opened have been solved in an average time.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
It was the very first time that we used a web application firewall. We never used anything before.
How was the initial setup?
We had some difficulties at the beginning in terms of setting it up. It was a very new product for us. We never had web protection firewalls before. We had some support from our supplier, so we referred to the initial implementation to get it done with external support.
I'd rate the ease of implementation at a three out of five.
From a technical perspective, the deployment does not take a long time. Our problem internally was the organization and the planning as well as the communication with the other teams. That's what took so long. We started maybe one and a half years ago with the implementation and productive status was reached at the end of 2021. That's a long time. That said, one would say the management is at fault, not the actual technical staff.
At a cluster, so single point of failure, all this stuff, it kind of took around 24 hours to get it up. The offline time was very difficult, however.
We have two good people on staff that can handle deployment and maintenance. We are looking for another employee in the market, however, it's been very difficult to find someone.
What about the implementation team?
The implementation was done in-house with some help from our supplier.
What was our ROI?
We have not noted an ROI yet.
What's my experience with pricing, setup cost, and licensing?
We actually expanded our subscription for the next three years. I don't remember the exact price. It should be somewhere about 36,000 Euros. That's the cost for three years. It's moderately priced. I'd rate the general cost at a three out of five.
Which other solutions did I evaluate?
We thought about other options, however, since we had a very good experience with the FortiGate Firewall, I decided to buy FortiWeb. They operate well together.
What other advice do I have?
We are just customers and end-users.
Potential new users should compare different products from different vendors to make a decision on a web application firewall. It doesn't matter if it is FortiWeb, or F5, or something else, just take some time to compare.
I'd rate the solution six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Security Consultant at FleXos
Very user-friendly with great vulnerability scanning and IPS
Pros and Cons
- "Provides good vulnerability scanning, IPS, and geolocalization."
- "Fortinet offers simple, easy-to-use solutions."
- "The solution currently lacks a VM demo to enable testing prior to purchasing."
What is our primary use case?
The primary use case of this solution is to protect web applications, web servers, and our customers' mobile applications. We are a Fortinet partner and integrator, installing both appliances and VMs. I'm a network security consultant.
What is most valuable?
There are many valuable features in this solution including vulnerability scanning, IPS, and geolocalization. The product is user-friendly and simple.
What needs improvement?
The solution currently lacks a VM demo to enable testing prior to purchasing. It would make things easier for our clients to choose this product if they had that ability. We are based in Tunisia and the lack of multilingual technical support is problematic at times.
For how long have I used the solution?
I've been using this solution for five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We generally use the chat or phone for technical support with the occasional remote session with the technical team. The customer service is good but lacks a multilingual element that would benefit us.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used the Cisco IOS CLI for the web interface. It's more complicated than Fortinet. Fortinet offers simple, easy-to-use solutions. We are also a vendor for F5 which offers similar features and functionality to Fortinet but is more expensive.
How was the initial setup?
The initial setup is straightforward, it's a matter of choosing the architecture, the deployment mode, and configuring. Deployment time depends on the client's application. If it's a matter of one or two applications, deployment can take between two or three days. If there are many more applications that require protection, it can take over a month.
What other advice do I have?
This solution works best for medium and enterprise-size companies. One of our clients is a bank, another is an educational institute with over 20,000 users.
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Director of business and digital transformation at SERNIVEL3
Useful single location dashboard controls, stable, and helpful support
Pros and Cons
- "You have the ability to control everything from one single dashboard."
- "This allows the ability for a lot of different functions that you don't have to have really competent staff because you do not have different vendors."
- "The solution could improve by being able to handle different use cases."
What is our primary use case?
We use Fortinet FortiWeb for industrial companies. We are making doing network segmentation inside the industrial park, which is quite difficult and we have to design, develop and maintain all of the different kinds of solutions. We brought Fortinet FortiWeb to protect against forbidden access and for special access for providers in the industry.
How has it helped my organization?
We do not use this solution for our organization but for clients' organizations. For example, one customer uses the solution for the protection of all their different applications. Additionally, the solution has protected the servers that are in the DMC, such as services for people in other countries that have to have access.
What is most valuable?
You have the ability to control everything from one single dashboard.
What needs improvement?
The solution could improve by being able to handle different use cases.
For how long have I used the solution?
I have used Fortinet FortiWeb within the past 12 months.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
The scalability is quite good. The scalability has been good for each industry. You can integrate Fortinet FortiWeb with all kinds of products of the same vendor. This allows the ability for a lot of different functions that you don't have to have really competent staff because you do not have different vendors. You don't have to call another vendor for solving one ticket or problem. This made everything simple, it was very good.
We have approximately 2,000 people using this solution.
When our customers have acquired more industrial plants we will propose this solution for all those industrial plant customers.
How are customer service and support?
The technical support is good.
I would rate the technical support of Fortinet FortiWeb an eight out of ten.
Which solution did I use previously and why did I switch?
We previously used F5.
How was the initial setup?
The installation was straightforward and it took us approximately one month. There are a lot of services, approximately 15, and other parts to configure.
What about the implementation team?
We used consultants, technicians and, an integrator for the implementation.
We do not need more than three people to do the maintenance and support of Fortinet FortiWeb.
What was our ROI?
We have seen a return on investment. It has been decent but not the best. We choose to work with one large customer and it has been similar to an investment.
What's my experience with pricing, setup cost, and licensing?
We are on an annual license for this solution and the price is approximately €100.
Which other solutions did I evaluate?
We have evaluated a number of solutions, such as Citrix NetScaler.
What other advice do I have?
I would recommend those wanting to implement this solution to use good integrators, there are not too many people who know about this solution. I lived in Spain and there are not too many installations made, it's quite difficult to find people that know a lot about it. It's not a difficult installation and the vendor helped us a lot and is very helpful. You have professional services you can use from the vendor if you choose, but they are quite expensive for customers.
One of the biggest lessons I have learned from using Fortinet FortiWeb is Fortinet helps you a lot. They can develop something specifically for a customers' use case without any costs for them.
I rate Fortinet FortiWeb a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: November 2026
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