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Pedro Andrade - PeerSpot reviewer
General Manager at Ip4u
Real User
Good reporting and a nice user interface but can be a bit expensive
Pros and Cons
  • "It can scale well."
  • "The upgrade process could be a bit smoother."

What is most valuable?

The reporting available is pretty great.

We find the configuration capabilities to be very good. 

Technical support is helpful.

It's stable. 

It can scale well. 

I like the user interface. 

What needs improvement?

It's not the most popular option. Many clients prefer instead Citrix or Proxy Blue Coat. It might be a bit difficult to configure. 

The upgrade process could be a bit smoother. 

Sometimes the integration doesn't work on the first or second try.

The solution is a bit expensive. 

For how long have I used the solution?

We first installed the solution eight or nine years ago. We've used it for almost a decade. 

What do I think about the stability of the solution?

The solution is pretty stable. I'd rate it a three out of five in terms of stability. Sometimes the upgrades don't go as smoothly as we would like. 

Buyer's Guide
Fortinet FortiWeb
June 2025
Learn what your peers think about Fortinet FortiWeb. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The solution is scalable. I'd rate it four out of five in terms of how easy it is to expand the product. 

How are customer service and support?

I can't complain about the technical support. They are pretty good. I found them to be helpful. However, it may depend on the engineer you get on the line. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup has a moderate level of difficulty.

We only need one person to deploy and maintain the product.

It takes about a week to have the entire solution set up.

What about the implementation team?

We install the solution for our clients. 

What was our ROI?

It's always difficult to measure ROI when it comes to security. It's always just a smart investment for a company.

What's my experience with pricing, setup cost, and licensing?

The product can be costly.

The licenses are paid annually. You do have several licensing choices. They don't have too much choice. However, their options are good. 

What other advice do I have?

We are not an end user. We are resellers.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Network and Security Engineer at ONB
Real User
Effective vulnerability scanner, highly stable, and low maintenance
Pros and Cons
  • "The valuable feature of Fortinet FortiWeb vulnerability scanner"
  • "Most of the deployment is done by our development team because they have some parameters that match the configuration. However, when we initially did the deployment we used a consultant company."

What is our primary use case?

We are using Fortinet FortiWeb to deliver service to our customers.

What is most valuable?

The valuable feature of Fortinet FortiWeb vulnerability scanner.

For how long have I used the solution?

I have been using Fortinet FortiWeb for approximately 14 years.

What do I think about the stability of the solution?

The Fortinet FortiWeb is very stable.

What do I think about the scalability of the solution?

We did not have any problems with the scalability of Fortinet FortiWeb.

We have the development and network teams using the solution. It is approximately seven people in total.

How are customer service and support?

I did not use the support from Fortinet FortiWeb.

How was the initial setup?

The initial setup We Fortinet FortiWeb is straightforward. The full process of the deployment took approximately two weeks to 16 days.

What about the implementation team?

Most of the deployment is done by our development team because they have some parameters that match the configuration. However, when we initially did the deployment we used a consultant company.

What's my experience with pricing, setup cost, and licensing?

The license to use Fortinet FortiWeb is approximately $14,000.

I rate the price of Fortinet FortiWeb a four out of five.

What other advice do I have?

The solution does not require a lot of maintenance.

I would recommend this solution to others. If someone wants to use the internet with an application website or any other internet application, content filtering is very useful to filter all the requests that are coming to the server so that no one can hack or harm the system.

I rate Fortinet FortiWeb a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiWeb
June 2025
Learn what your peers think about Fortinet FortiWeb. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
Manager at a construction company with 1-10 employees
Real User
Provides security and an easy setup, however scalability is a concern
Pros and Cons
  • "The most important feature of this solution is protection from attack."
  • "The solution is not very scalable, to scale up would require another deployment with a new appliance and a change to the network."

What is our primary use case?

We use the solution to protect the various services of our site, E-commerce, file service, and download service.

What is most valuable?

The most important feature of this solution is protection from an attack.

What needs improvement?

The maintenance fee for this product could be improved and it needs to be easier to scale up. 

For how long have I used the solution?

I have been using the solution for four to five years. 

What do I think about the stability of the solution?

Stability is very important and yes, the product is stable.

What do I think about the scalability of the solution?

The solution is not very scalable, to scale up would require another deployment with a new appliance and a change to the network.

How are customer service and support?

I would say technical support is good for this solution.

How was the initial setup?

Setup for this solution is easy, with one being easy and five being hard I would rate it a two out of five. Deployment took a few days. 

What's my experience with pricing, setup cost, and licensing?

We have between 100 and 200 users of the solution in our company. 

What other advice do I have?

I would rate the solution a six out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Presale Engineer at a computer software company with 1,001-5,000 employees
Reseller
Has excellent performance, pricing, and support services
Pros and Cons
  • "The support services, performance, and pricing are all valuable features. The performance is excellent."
  • "The initial setup process could be improved."

What is most valuable?

The support services, performance, and pricing are all valuable features. The performance is excellent.

What needs improvement?

The initial setup process could be improved.

For how long have I used the solution?

I've been working with this solution for two years.

It is deployed both on-premises and on the cloud.

What do I think about the scalability of the solution?

In general, we have small projects, so the scalability has been fine for our clients.

As for users, we have, in general, 50 to 100 clients.

How are customer service and support?

My colleagues at the network operations center have contacted technical support. I would rate technical support at eight on a scale from one to ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We sell and work with several options, but we feel comfortable with Fortinet FortiWeb because the performance and feedback are great.

How was the initial setup?

In general, the initial setup is easy, and I would rate it at four out of five.

What about the implementation team?

I deployed it myself.

What's my experience with pricing, setup cost, and licensing?

There's only one payment for the duration of the license. On a scale from one to five, I would rate pricing at four.

I have not encountered any additional costs on my projects involving Fortinet FortiWeb.

What other advice do I have?

I sell or presell, and in general, the feedback is great. In fact, I think that Fortinet FortiWeb is number one in terms of performance.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer1472592 - PeerSpot reviewer
Director at a tech services company with 51-200 employees
Real User
Good for compliance, load balancing, and high availability
Pros and Cons
  • "Banks have to be compliant with PCI and other things, and FortiWeb is absolutely amazing in terms of providing these reports. Otherwise, they will have to spend a lot of time on them."
  • "The automation piece can be improved. Although they say it can be automated very well, there is still manual work. Its usability should be improved in terms of automation because we want to build an infrastructure with code, but you can't do that easily with this solution. If they can give us APIs in the firewalls that we can tap into, it would be perfect."

What is our primary use case?

We mainly use it for protection. OS scanning and load balancing are two of its main use cases.

My team is most probably working with its latest version. In terms of the deployment, lately, it has been on the cloud because the end-user-facing web applications are usually live on the cloud.

How has it helped my organization?

Banks have to be compliant with PCI and other things, and FortiWeb is absolutely amazing in terms of providing these reports. Otherwise, they will have to spend a lot of time on them.

What is most valuable?

The compliance piece is the best feature. Load balancing is also valuable, which is something that all web application firewalls do. Another valuable feature is high availability. You can scale it very well. Load balancing and high availability are the two reasons why we picked it for a couple of banks.

What needs improvement?

From the feature perspective, it is pretty rich. The automation piece can be improved. Although they say it can be automated very well, there is still manual work. Its usability should be improved in terms of automation because we want to build an infrastructure with code, but you can't do that easily with this solution. If they can give us APIs in the firewalls that we can tap into, it would be perfect. 

I would also like it to scale automatically based on the traffic.

For how long have I used the solution?

I have been using this solution for about six years.

What do I think about the stability of the solution?

I've never seen any issues, but when you turn on all the features or every single scanning, that's when it slows down a bit.

What do I think about the scalability of the solution?

It is scalable, but it is a roundabout way of automated scaling. It is not truly automated scaling. In general, when the size is okay, scaling is not a problem. I would like it to scale automatically based on the traffic, but that doesn't happen because automation is not there.

I haven't seen any big issues with performance. We ran 20,000 connections through it, and it was okay. When you deploy it in the cloud, you can increase the size of the VM, and with extra licensing, it is fine performance-wise.

It is suitable for medium and large customers. My team has deployed at least 500 of these in the last few years. In general, it's okay. We don't have any issue with it.

How are customer service and support?

They have been pretty good, honest, and upfront. It all comes down to expectations when you buy these things.

I know the country manager very well. He is my friend for Fortinet. They are very good in terms of support. 

When you buy these things from a marketplace like Amazon or AWS, the support is not as good as it can be because the first line of support is the cloud provider, and then there is the vendor. So, our preference usually is to go directly to the vendor because they know more about it.

Which solution did I use previously and why did I switch?

One of the best things about Azure Firewall is the automation. There is a huge difference. The second thing is pricing. 

With FortiWeb, when you want to buy HA, you need to start designing high availability across different regions. With Azure, it comes by default.

How was the initial setup?

It depends on the customer and the use case. Usually, it's straightforward, but as you add more applications, it can become more and more complex.

The deployment duration varies. Usually, designing, building, and putting in production take about four weeks, but it also depends on the application type.

It requires maintenance all the time. Everything requires maintenance. Usually, we build it and operationalize it, and we then hand it over to the customer.

What's my experience with pricing, setup cost, and licensing?

It keeps changing, but it's based on the size of the VM you buy and also the traffic throughput you want from it, whereas what we have on Azure is just the traffic throughput. You can also pay on a monthly basis from Azure. During each part of the project, it's okay to get Azure-based licensing or AWS-based licensing for FortiWeb, but over time, you would want to go with the perpetual license. You should go to Fortinet and buy the license from them. So, there is a two-step process there.

What other advice do I have?

I would advise getting the right engineer. You need someone who is a specialist, and that's very important.

I would rate it an eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Dino R - PeerSpot reviewer
System Administrator at a insurance company with 1,001-5,000 employees
Real User
Provides good feedback for development and is easy to scale up
Pros and Cons
  • "It offers some feedback and suggestions that guide our system development while helping our vendors to update their applications and fix any issues or bugs."
  • "The dashboard evaluating the performance of each application connected to the web app's firewall is quite helpful, but the tool is only available in application performance management. So I think if Fortinet could better integrate that particular feature, it would add a lot of value to the product."

What is our primary use case?

Generally, we are using it to protect our internet-facing web applications. So if there are any security vulnerabilities in our applications, the solution can provide protection.

How has it helped my organization?

It offers some feedback and suggestions that guide our system development while helping our vendors to update their applications and fix any issues or bugs.

What is most valuable?

They have a sort of table that defines the functions of certain applications, ex. which function has the slowest or fastest response. This enables our in-house development team or vendors to review our application and fix the functions if necessary. 

What needs improvement?

The dashboard evaluating the performance of each application connected to the web app's firewall is quite helpful, but the tool is only available in application performance management. So I think if Fortinet could better integrate that particular feature, it would add a lot of value to the product.

For how long have I used the solution?

I have been using FortiWeb for three years.

What do I think about the stability of the solution?

I think it's quite reliable so long as it's configured. 

What do I think about the scalability of the solution?

As long as we accurately scale our requirements from the start, I think the solution is quite scalable and quite easy to scale up later on.

How are customer service and technical support?

They are quite helpful. But I think because our department is quite stable and configured correctly, we are rarely using the support. Everything works perfectly.

How was the initial setup?

I think it's quite complex because we need to know how the application works.  

What about the implementation team?

We are using local support to configure the solutions for us. We also purchase local maintenance and support on top of the routine product support and updates. Because it is a
very specialized product, we need a very skillful person with expertise in the product to configure the solution for us.

What's my experience with pricing, setup cost, and licensing?

In a high availability cluster configuration, where the primary FortiGate is working and the secondary is a backup, Fortinet requires us to buy two licenses instead of one whether we are actually using it or not. With other products, you only purchase one license because we only use one license per instance.

What other advice do I have?

You need to accurately calculate the requirements of your infrastructure before implementing FortiWeb or any other web application firewall. Accuracy is very critical when scaling the product or the model that will be deployed on your infrastructure. 

I would rate FortiWeb an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Commercial Manager at Natco Information technology
Real User
Simple to set up with good technical support and the ability to scale
Pros and Cons
  • "We find that it is quite stable and reliable."
  • "The solution could offer more integration opportunities."

What is our primary use case?

We are primarily using the solution for our security applications as well as email and internet protection.

What is most valuable?

The product is very easy to use.

We find that it is quite stable and reliable. 

The solution can scale quite well.

The installation process is very simple. 

The technical support on offer is helpful.

What needs improvement?

The solution could offer more integration opportunities. 

For how long have I used the solution?

We started using the solution about five or so years ago. It's been a while at this point. 

What do I think about the stability of the solution?

The stability has been good over the years. It does not crash or freeze. There are no bugs or glitches. The performance is reliable. 

What do I think about the scalability of the solution?

The product does scale well. If a company needs to expand it, it can do so.

Some of our clients have over a hundred users. Others only have 50. the size of the setups varies. 

How are customer service and technical support?

We've had a good experience with technical support. They are helpful and responsive. We're quite satisfied with the level of service they provide. 

Which solution did I use previously and why did I switch?

We also currently use Cisco for some security and protection.

How was the initial setup?

We found the initial setup to be easy. It's straightforward. It's not complex or difficult at all. A company shouldn't have any issues with the setup at all.

The installation and deployment process is fast. It doesn't take more than a day.

We have two engineers on staff that can handle deployment and maintenance. 

What about the implementation team?

We have a team in-house that can manage it. We don't need the assistance of outside integrators or consultants. 

What's my experience with pricing, setup cost, and licensing?

We have a yearly subscription that we renew annually.

What other advice do I have?

We're using the latest version of the solution. I cannot speak to the exact version number, as I don't have it on hand. 

We're a company that helps implement this product for clients. 

At this time, I'd rate the product at an eight out of ten. We've largely been very satisfied with its capabilities. 

I'd recommend the product to other users and companies. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Information Security Officer at State Audit Office
Real User
Flexible, easy to learn and configure, and has almost everything that a web application firewall needs
Pros and Cons
  • "It is a good product. We have just blocked everything coming from some geographical locations or certain countries, and it has been working very efficiently when I look at logs, events, and incidents generated from the system. It is generating very good analytic reports about it. This is the most valuable thing about this solution. It has load balancing and almost everything that a web application firewall needs. It is very flexible and easy to learn and configure. It can be easily learned and configured by using the information available on different channels such as YouTube."
  • "When we look at the incident reports in the dashboard, they are available for a maximum duration of 24 hours. They should provide more time for the analysis and increase the duration of the availability of these reports. Currently, it gives the options for 5 minutes, 1 hour, and 24 hours. It would be excellent if there are more options for a longer time period. It may be configurable, but I don't know how to do it."

What is our primary use case?

We have been testing FortiWeb in our environment. We have it on virtual machines. We used it to block requests from some geographical locations or certain countries. It is very important for us because many attack attempts, logs, and events were generated from those geographical locations. Our country has some political difficulties in the region with other countries. 

What is most valuable?

It is a good product. We have just blocked everything coming from some geographical locations or certain countries, and it has been working very efficiently when I look at logs, events, and incidents generated from the system. It is generating very good analytic reports about it. This is the most valuable thing about this solution. 

It has load balancing and almost everything that a web application firewall needs. It is very flexible and easy to learn and configure. It can be easily learned and configured by using the information available on different channels such as YouTube.

What needs improvement?

When we look at the incident reports in the dashboard, they are available for a maximum duration of 24 hours. They should provide more time for the analysis and increase the duration of the availability of these reports. Currently, it gives the options for 5 minutes, 1 hour, and 24 hours. It would be excellent if there are more options for a longer time period. It may be configurable, but I don't know how to do it.

For how long have I used the solution?

I have been using this solution for three months. 

What do I think about the stability of the solution?

Based on what I know and see during the testing mode, it is stable. There has been no major incident. It has not stopped during this time.

What do I think about the scalability of the solution?

It is flexible and scalable. We have about 400 employees, and all of them are using this solution. 

How are customer service and technical support?

We don't have any experience with international support. The local guys from our partner High Tech Solutions are so educated and professionals that we didn't have any need to use international support. They are doing well and are available all the time. They are always ready to help and support whether it is a working hour or not.

What about the implementation team?

We have one System Admin who works on the configuration and an InfoSec officer who looks into events, incidents, and logs and analyzes them. So, we have two people. We also have our head of the department, and we are responsible and accountable to him.

Which other solutions did I evaluate?

We have also tested other products such as Imperva and F5, and the most number of likes were for F5 and FortiWeb.

What other advice do I have?

We like the product, but we haven't yet decided to purchase it because we don't have the budget for now. We will express our preferences towards FortiWeb to our top management, and it will be decided by them. We will suggest to them that it is a good product.

I would rate Fortinet FortiWeb a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiWeb Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Fortinet FortiWeb Report and get advice and tips from experienced pros sharing their opinions.