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What is Freshworks Neo Platform?

Freshworks Neo Platform mindshare

As of September 2026, the mindshare of Freshworks Neo Platform in the Customer Success Management category stands at 7.6%, down from 29.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Success Management Mindshare Distribution
ProductMindshare (%)
Freshworks Neo Platform7.6%
Gainsight21.3%
Totango9.8%
Other61.3%
Customer Success Management

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