GoodAccess Reviews

We use GoodAccess as a site-to-site VPN service only. There are hundreds of sites located all across the country using different ISP and we had to find a way to connect them together for A/V streaming and video conferencing as well as to remotely access the equipment. Due to video conferencing, the bandwidth had to be high and latency/jitter low. It was challenging to find a consistent way to connect them all together without a VPN until we found GoodAccess. 

We also wanted to use our own Mikrotik and Teltonika routers as the VPN client/endpoints. Now all sites are linked by VPN using OpenVPN and IKEv2 with private static IP addresses so we can easily connect as needed and establish video conferencing calls over the network.

GoodAccess was the only hosted VPN solution we found for a reasonable cost that allowed us to establish a site-to-site VPN network for hundreds of locations across the country. 

When we first contacted them, the founders of the company got involved to help customize the solution for us as needed. We had a free trial first to make sure everything worked before committing to an annual contract. Other VPN providers did not offer this sort of service and it was too expensive for us to set up our own VPN gateway equipment.

The ability to connect routers to the VPN and the flexibility to allow site-to-site VPN tunnels was why we chose GoodAccess for our needs. 

Instead of using computers to directly connect to the VPN, we use Mikrotik and Teltonika routers at remote sites with OpenVPN and IKEv2 connections. 

GoodAccess allowed us to establish a private IP network so all the equipment at our sites can communicate securely over the VPN via private IP addresses (172.24.0.0 network). There are gateways located worldwide but we appreciate there is one located in our country for minimal latency.

The logs do not go back very far. This can be difficult to review past usage. It would be nice if we had the option to increase the log retention for maybe up to a year. Alternatively, we just download the logs each month so we have our own copy. Some users may not want logs so this should be an option only. 

It would also be nice if we could search the user/member list with more fields such as the private IP address as currently there is no way to do that or export the list. We have had to keep our own list of IP addresses to usernames as a result. 

Any of the improvements are just for ease of use mainly, we cannot think of any improvements as to how the networking actually works.

I've used the solution for one to two years.

There have been very few outages and the one that did occur was very quickly resolved when we contacted their support

I have no concerns over the solution scaling to our needs. We currently have 100 sites connected and are planning to expand up to 500 sites.

Their support is truly 24/7; even if you have to send an email they get back to you very quickly.

Positive

I did not previously use a different solution.

The setup of the service was very easy. The most complicated part was configuring our routers, however, GoodAccess even provided an example script for our Mikrotik routers that only needed minor modifications for our needs.  

There was no sample for our Teltonika RUT routers. That said, we were able to determine the correct configuration with standard OpenVPN configuration files and only minor changes. 

We implemented it with the help of an in-house consultant.

We've witnessed ROI within one to two years.

Don't be afraid to ask GoodAccess for technical advice or customization for your solution. When we first started we were concerned the default IP subnet they provided might be too small so they increased it for us. Their support team is very knowledgeable and may be able to provide advice on configuring your VPN endpoints.

We looked at several other VPN providers such as NordVPN and Express, and also considered setting up our own VPN gateway using Cisco, Juniper, or Mikrotik hardware.

I really like GoodAccess - it should be called 'Great' access! When I first contacted them about our use case one of the founders got personally involved and helped us with a free trial so we could make sure it worked for us before committing to an annual contract. 

We are a fully remote team of product owners, DevOps, developers, and scrum masters with different requirements to access different environments of the platform. 

In particular, some critical service providers' external systems like massive e-mail or SMS providers need to be protected as they are attractive to hackers. Also, the test environment has tools that may reveal internal information about the platform. 

Therefore, to have the capacity to manage teams and to provide granular permissions to each team member is a "must" for us. 

Good Access allows the configuration of the apps each team member uses. It has MFA access and what gateways are available, and access control cards can be used where it is possible to group users and assign specific systems they can use. 

This granularity helps us to provide the minimum access needed to execute specific tasks for each role. 

Also, we have outsourced contractors for software development. Creating a new account, onboarding a new team member, or blocking the account when her/his task is completed is very easy and straightforward.

The app launch functionality is great. It is convenient for the team member in her/his daily tasks. For new team members, it is great as they have all the tools required at hand - making the onboarding process easier. Creating new systems is also very easy.

The dashboard is pretty sleek and complete. It is clear "who" is connecting from "where" and if it is needed to analyze user behavior in detail the logs are helpful and allow us to detect missing spots in our security scheme. For example, being able to order user sessions by data transfered helps to check any potential data loss.

There is one minor drawback to mention: occasionally, the Internet connection tends to slow down noticeably while using the VPN. This may impact the work of some roles working with big files like designers. 

Also, QA analysts claim that tests show longer response times when executing load-testing scripts with Jmeter and several concurrent users. As the QA environment may leak important internal information, we needed to create a pre-production environment to execute the load testing jobs.

I've been using the solution for one year.

Stability is great! We have not experienced any availability problems.

It needs better bandwidth. Sometimes users notice a slow connection to the protected systems. 

I have not needed to ask for help from technical support. I receive email notifications of service usage, price changes, and other different topics. It has been a good experience so far.

Positive

We previously used AWS native VPN and Proton VPN.

The setup is pretty easy, I did it myself with no external help. There is very low maintenance needed after that.

We did not need any external help.

As we have critical systems that impact the whole business (life or death matter), using the basic approach of impact and risk, I may say we recover the investment in six months as we are a small startup. 

The cost is billed annually and the second year for the basic plan had a big increment. It is important to monitor this, the information in the application is transparent and easy to find.

We also evaluated SurfShark and Nord Layer.

We have multiple teams working on cloud environments, we wanted to use a service that has team-based access/permissions and static IP addresses. Working across multiple countries, we needed a VPN that would allow us to share the same public IP address and have a backup option for gateways in case the primary gateway was offline. Speed of access is critical as we work in our development environments using the VPN, developers work on code and deploy changes to our cloud environment. Access to these cloud environments must also use a VPN.

We have been able to use a VPN for cloud access and provide this access to our distributed teams. We also use local gateways as our default and speed of access is critical. 

Security of access is important and controlling users' access is part of the process. We add and remove users when required and maintain the same public IP address has allowed us to restrict access. Bandwidth across all users has never been a problem; we have more than 30 users in a single group and it was not a problem having all users on the same gateway at the same time.

Static IP Addresses with multiple gateway options per team allow us to set up different teams with different network accesses. 

We also can manage the teams using the portal which makes it easy to administer new or departing users. 

Different teams can be set up with different product levels. This has allowed us to reduce costs by only activating the packages needed for certain groups. 

Another important feature is the MFA, which we have activated against all users adding an extra layer of security. Since cloud access is also controlled using the VPN, this is crucial. 

Adding one user at a time to the package as compared to blocks of five would be helpful. Currently, we end up with empty seats on our plans. Also, a user-level package could be nice too as some users need minimal features but some users might need extra ones - like the custom domain blocking. Some default authentication providers could be included in the Essential package to managing users separately from the business domains. That would be helpful - although I understand the business case behind this decision. Since we are in Australia, adding a secondary gateway in Melbourne or Perth would be great. Also, adding one possibly one in New Zealand would be useful. 

I've used the solution for more than two years.

The stability is good. We have suffered degraded connection very rarely.

The scalability is good; we would love to see more gateway locations.

Support was not super fast the one time we had major issues. That said, it was satisfactory as the issue was resolved in less than 24 hours. 

Positive

We did not use a different solution. We needed a service that would provide static IP addresses per team or group of users.

The setup is straightforward and it's easy to get started.

We handled the initial setup in-house.

This is used purely for our IT development efforts and restricting access to some private web services. 

I'd advise users to start with the essential package and upgrade if needed. Also, make sure you start with at least one backup gateway in case the primary gateway has technical issues.

We also evaluated AWS, Surfshark, and Nord.

I have loved the reliability. In over two years of usage, we have faced slowness or service disruption only two or three times. 

We started using GoodAccess during COVID, when our entire workforce started working from home. They were a good price point compared to their competition and one of the only ones that allowed for a small team and use a fixed IP Address. 

During COVID, GoodAccess was a lifesaver for our company and without them, we simply would not have been able to work. The VPN is very simple to set up, using either the GoodAccess application or by exporting OpenVPN configuration files. 

Some of the new features such as threat detection and mapping connections have been amazing and very well done. 

All in all, it is a very good company to use when VPN access is required.

GoodAccess has brought a transformative shift to our organization, notably enhancing collaboration and enabling seamless remote work. With its array of features, our team of ten can securely access internal servers using fixed IP addresses, guaranteeing uninterrupted access to hosted websites, even when working remotely. The proactive threat alerts have significantly bolstered our security framework, shielding us from potential risks and cyber threats.

Furthermore, the real-world location tracking feature has instilled an additional layer of accountability and authenticity in remote work scenarios. The convenience of mobile apps has added an extra dimension to our productivity, permitting flexible work while upholding data security standards.

As a result of this, our organization seamlessly transitioned to a work-from-home model, a crucial adaptation during the challenges posed by the COVID-19 pandemic. 

With GoodAccess, several standout features have proven invaluable. 

The fixed IP feature ensures a secure connection to internal servers, minimizing vulnerabilities. 

Seamless access to hosted websites aids remote teamwork, crucial for dispersed teams. Threat alerts actively safeguard against potentially harmful sites, boosting defense. 

Real-world location tracking adds an extra security layer by confirming user authenticity. 

Connection stats provide insights, optimizing performance during high usage. 

Mobile apps extend access, letting users work on the go securely. These features collectively fortify remote work, enhancing security, productivity, and adaptability.

While GoodAccess offers exceptional benefits, there are areas for improvement. 

The installable app's occasional bugs have caused disruptions for some users, impacting smooth usage. These were resolved though and alternative methods to connect were offered. 

Moreover, the rising price point, albeit slight, has raised concerns among us, affecting the initial confidence in its affordability. This is happening across the industry though, with most VPN services now taking advantage of the amount of home working. Balancing app stability and pricing would enhance the overall value and user experience.

I've used the solution for three years.

The solution is very stable; we have never had an issue with downtime.

You purchase per-user connections, so it is very scalable with the size of a business.

The solution offers very good customer support.

Positive

The solution is very easy to set up.

We implemented the solution with the help of an in-house team.

We witnessed ROI in under two months.

The product's pricing is reasonable and fairly competitive.

We also evaluated NordVPN.

Our IT admin and the whole company use it for geolocation. They need to access different websites located within the US, and outside instructions are barely necessary to share. The whole team almost does not need support, really. Once they log in, they can visit the sites with specific locations to do their daily work. 

This product does not slow down the speed or work tasks for other sites either. Users can rely on the VPN for all their work which is 90% web-based. So far, no big issues have been reported and the integration was easy.

GoodAccess VPN has been a transformative addition to our company, particularly in the realm of online casinos. Its impact on our operations cannot be understated. With the burgeoning online casino industry, security and accessibility are paramount, and GoodAccess has excelled in both areas.

The VPN's robust security features have fortified our sensitive data and customer information. In the world of online casinos, where financial transactions and personal data flow freely, safeguarding against cyber threats is non-negotiable. GoodAccess' encryption and secure tunneling ensure that our users' data remains confidential and protected from potential breaches. This heightened security has boosted our customers' trust in our platform, leading to increased engagement and loyalty.

The most valuable features of GoodAccess VPN are its robust security measures and enhanced accessibility. 

Its encryption safeguards sensitive data vital in the online casino industry, fostering user trust. 

The ability to bypass geo-restrictions ensures global reach and collaborations. 

Additionally, the VPN's role in facilitating remote work has improved internal efficiency. 

However, while its benefits are evident, a holistic security approach is crucial to address potential vulnerabilities. We love to use it.

While GoodAccess VPN offers substantial benefits, there are areas for improvement. 

Enhancing the user interface and experience could make it more intuitive for all users. 

Additionally, expanding server coverage in diverse regions would further enhance accessibility. 

In the next release, incorporating advanced threat detection and prevention mechanisms would elevate its security capabilities. 

Integration with multi-factor authentication could provide an extra layer of protection. 

Continuous updates to address emerging cyber threats and seamless cross-device compatibility would make GoodAccess even more indispensable.

I've used the solution for almost two years.

We've had almost zero issues.

The scalability is great.

We did not previously use a different solution.

Talk to their team directly; they are friendly and great at explaining.

We did look at Nord and Express VPN.

I'd recommend the solution to others.

GoodAccess enables our remote workforce to access databases that are restricted to US IP addresses. This capability not only helps with collaboration with our international staff members but also helps with our overall compliance objectives. 

By using GoodAccess we push all traffic through this platform and this way it stays compliant. GoodAccess not only empowers our global team to contribute and also aids us in maintaining a cohesive and compliant system infrastructure.

It has helped tremendously in cutting down on database complaints associated with non-US IP addresses.

GoodAccess has proven to be an extremely important tool for our company, enhancing our operational efficiency and collaboration amongst our international and outsourced staff. By enabling our distributed team members to access critical resources that were once restricted to US IP addresses, the platform has helped us generate more recruitment volume.

GoodAccess' consolidation of all traffic within our system has simplified our IT security concerns. This has resulted in more efficient data flow, reduced complexities, and enhanced system management. With GoodAccess as a central access point, we've experienced improved resource allocation and a heightened ability to regulate data usage.

We love the simple interface and speed and reliability of the system. The simple interface has dropped most tech challenges we encountered with our other previous systems. We also appreciate that it provides in-depth usage reports that give us prime insights into what our international staff uses the system for.

This has helped with compliance and operational inefficiencies. We are very excited to see what effect any new features will have on our organization. So far nothing but positive things to say.

We would like to see the option to have multiple IP or VPN access servers. It would be nice to be able to toggle between a couple. This would be very helpful because sometimes we have use cases where it would be useful to be able to test websites from different regions. It also allows us to track indirectly amongst team members if they are using different VPN access points.

I also find that it would be useful to see the weekly usage information within the program itself and a dashboard for all usage data.

We have been using GoodAccess for about two years.

The product is very stable and it is constantly being updated.

There is massive scalability here with this software. This is due to the fact that it is very simple and is packaged for simple usage.

Technical support is very responsive.

Positive

No, we did not use a different solution.

The initial setup is very straightforward.

We handled the setup in-house.

We've noted a 100% ROI.

Yes, we looked into NordVPN. GoodAccess had better features from a team perspective.

In our company, we are developing software solutions for multiple corporations. Some of these corporations are giving access to internal systems using only an approved VPN, and only in the same country as the offices. In this case, these are the requirements we needed from GoodAccess:

1. Static IP

2. In a country that is not a main site (main competitors are not offering IPs from this country)

3. Multiple users connected simultaneously from desktops and mobile devices

4. High availability and high speed

GoodAccess is allowing us to give first-hand support and access to critical client systems, in a secure way.

We have a few employees using GoodAccess VPN and each has their own needs, including different operation systems, different devices (desktop/mobile), and OpenVPN Client installed on a router.

GoodAccess has ready configurations and ready clients to be installed on multiple device types.

The high availability support of GoodAccess is giving us the ability to proxy to raise the quality of service we give to our clients.

There are a few features I found valuable.

First of all, the spread of hosts around the globe is better than the main competitors as they are reaching countries where it's hard to get Static IP from a company providing a whole solution such as GoodAccess.

Second, The onboarding of the console management is very fast. Fortunately what we need is granular permission, based to allow users to have their own credentials and access to our dedicated service, and the weekly report is a huge bonus assisting us in discovering who's not using the tool and giving access to someone else on the team without harming the productivity.

I would like to see more products in the scope of cyber security, antivirus, etc.

There also can be a better view of which type of communication is going through the system.

Another thing that could be good would be to allow us to understand networking risks or alerts if case someone not authorized has access to the system.

Overall, the existing functionality is good, yet always better for each release to use the most updated security measures and utils installed.

I've used the solution for six months.

The stability is good.

The scalability is good.

We had two cases with technical support; both were solved super fast and in near real-time.

Positive

I've never used a different solution.

The ROI is still too early to determine.

I'd advise users to buy the license for the number of concurrent users needed and not by the size of the team.

I also evaluated NordVPN, Express VPN, and CyberGhost.

Our main use case for GoodAccess is to provide our technical team with a trusted network point-to-point between their team and the remote infrastructure. For this purpose, GoodAccess provides a gateway and a connector to our cloud provider that allows us to perform all kinds of operations with our infrastructure in a simple and secure way.

In addition, we use it for continuous browsing via a VPN gateway with threat security enhancing the security of all technical equipment.

All this combined with dual-factor access to all equipment is very good.

GoodAccess has significantly improved security in our organization. 

First and foremost, access to the servers through SSH, RDP, or the database is much more secure. Within the cloud infrastructure, there is only one public subnet. The rest of the private accesses of the infrastructure are only accessible from the VPN.

The work of security administrators and the work of checking for unauthorized access has been greatly reduced. The number of unauthorized access attempts to critical private infrastructure is zero.

The feature we have found most valuable has been point-to-point protection.

The Cloud Connector allows you to connect your private cloud networks to the GoodAccess Gateway. In our case, we directly connect the cloud connector to the AWS VPN so you actually have point-to-point security from the developer's computer to the application server or data center.

Working with the gateway provides us with a dedicated IP that simplifies working with firewalls and IP restrictions.

Threats that can be blocked also in order to provide extra security for worker connections.

The speed of work under the VPN is similar to the speed of the network without the VPN.

There are some improvements needed. These are really minor improvements, generally related to interface details that do not influence our GoodAccess purchasing decision.

The interface information could show more information about how threats have occurred. Right now, it only shows basic threat information.

Traffic through the gateway could also be improved.

Also, the traffic passing through the cloud connection to the infrastructure could be more detailed. On certain occasions, in our case, AWS sends a connectivity loss notification that is not reflected in the GoodAccess activity dashboard.

I've used the solution for two years.

Previously, we had used only private IP gateway solutions and not a global solution. We decided to change to improve security.

The cost of a service like this is not cheap, to be fair.  That said, security has a cost and in this case, the ease of use benefits us.

This was really our first choice. We did not look at other options. We thought about changing and trying others, however, it finally convinced us that this solution was the best option.