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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

GoodAccess significantly enhances security and simplifies infrastructure.
It enables efficient remote work by providing secure and fast VPN connections.
Static IP addresses and multiple gateways per team facilitate tailored network access.
No extra hardware is needed, and it is easy to set up and manage.
GoodAccess offers excellent speed, with the flexibility to test and select the best gateways.

CONS

Recent pricing changes were abrupt and clearer communication would benefit long-term clients.
Pricing structure suits large organizations better; smaller teams face challenges with affordability.
Purchasing upgrades with a minimum number of seats is inefficient as unused seats remain.
Internet connection occasionally slows noticeably while connected to VPN; rare disconnects also occur.
Extended chat support beyond current hours would enhance accessibility and assistance.
 

GoodAccess Pros review quotes

Gytenis Borusas - PeerSpot reviewer
Director, Information Technology at Veriheal
Nov 25, 2025
The best features GoodAccess offers are that it is very simple to use for users and very simple to set up for administrators.
Frank Goldman - PeerSpot reviewer
Director Of Quality Assurance at PAXAFE
Jun 6, 2024
The speed of the connections is excellent. We have two gateways set up, one for the East Coast US and one for West Coast. Both have excellent speed and the GoodAccess team allowed us to test several gateways to determine which worked best for us prior to locking in the gateways.
Itai Rieur - PeerSpot reviewer
Email Marketing Manager at eTeacher
Dec 22, 2023
GoodAccess offers a very available professional support service - it can be via chat service, email, or phone.
Learn what your peers think about GoodAccess. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
Bruce Fritzen - PeerSpot reviewer
IT Systems Manager at WCNY
Aug 30, 2023
This simple, stable, affordable VPN solution scaled with us over the first year of use, allowing for an expansion of remote/hybrid workers to remotely access key systems otherwise restricted to our internal office network.
Phil O. - PeerSpot reviewer
Partner & Digital Lead at Sticky
Aug 23, 2023
The solution's robustness has meant that our team, regardless of where they're located, feels as though they're working right from the office, having secure and quick access to all essential tools.
Hal Lightwood - PeerSpot reviewer
Consultant at Amik Technology Inc
Aug 15, 2023
GoodAccess was the only hosted VPN solution we found for a reasonable cost that allowed us to establish a site-to-site VPN network for hundreds of locations across the country.
Jeremy Marx - PeerSpot reviewer
Data Architect at RevGen Partners
Dec 26, 2023
No extra hardware is needed, and it is very easy to set up
reviewer2269710 - PeerSpot reviewer
Chief Technology Officer at Smart Voting
Sep 7, 2023
The dashboard is pretty sleek and complete.
Tempreviewer D - PeerSpot reviewer
Chief Technology Officer at BCI Central
Aug 27, 2023
Static IP Addresses with multiple gateway options per team allow us to set up different teams with different network accesses.
reviewer9017451 - PeerSpot reviewer
Lead Web Solutions Developer & Hosting Infrastructure Architect at INTERDIRECT LIMITED
Aug 22, 2023
GoodAccess VPN has brought a transformative shift to our organization, notably enhancing collaboration and enabling seamless remote work.
 

GoodAccess Cons review quotes

Gytenis Borusas - PeerSpot reviewer
Director, Information Technology at Veriheal
Nov 25, 2025
GoodAccess can be improved by providing more editable options on the admin side. I would like to see more options and more granular controls for users who know what they are doing as an administrator.
Frank Goldman - PeerSpot reviewer
Director Of Quality Assurance at PAXAFE
Jun 6, 2024
We are having a problem with accessing Microsoft Copilot while connected. GoodAccess is working on the issue, but fixing this will be a help to us. There is nothing else at the moment that we need to have improved for our usage.
Itai Rieur - PeerSpot reviewer
Email Marketing Manager at eTeacher
Dec 22, 2023
They need to provide a more comprehensive app that shows more data that appears on the GoodAccess site.
Learn what your peers think about GoodAccess. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
Bruce Fritzen - PeerSpot reviewer
IT Systems Manager at WCNY
Aug 30, 2023
The latest upgrade to the Windows version of the app (unconfirmed on the Mac client) adds some unnecessary stylized animation to the GUI.
Phil O. - PeerSpot reviewer
Partner & Digital Lead at Sticky
Aug 23, 2023
Their recent revision in pricing was a jolt. Though any business understands the need for periodic pricing evaluations, a clearer communication strategy and more gradual changes might have been more palatable for long-term clients like us.
Hal Lightwood - PeerSpot reviewer
Consultant at Amik Technology Inc
Aug 15, 2023
The logs do not go back very far.
Jeremy Marx - PeerSpot reviewer
Data Architect at RevGen Partners
Dec 26, 2023
For small organizations, it works great. However, the larger the organization, the more scalable the pricing model, the better, since gateways can be very expensive if an organization needs multiple gateways.
reviewer2269710 - PeerSpot reviewer
Chief Technology Officer at Smart Voting
Sep 7, 2023
There is one minor drawback to mention: occasionally, the Internet connection tends to slow down noticeably while using the VPN.
Tempreviewer D - PeerSpot reviewer
Chief Technology Officer at BCI Central
Aug 27, 2023
Adding one user at a time to the package as compared to blocks of five would be helpful. Currently, we end up with empty seats on our plans.
reviewer9017451 - PeerSpot reviewer
Lead Web Solutions Developer & Hosting Infrastructure Architect at INTERDIRECT LIMITED
Aug 22, 2023
The installable app's occasional bugs have caused disruptions for some users, impacting smooth usage.