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GoodAccess vs Portnox comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
GoodAccess ROI timelines vary, offering immediate to long-term returns, with benefits in efficiency, security, and access control.
Sentiment score
4.8
Portnox boosts ROI by reducing costs and enhancing security through a cloud-native NAC solution that streamlines management and automation.
If I compare this to an on-premises environment using Cisco ISE or Aruba ClearPass, it would require phenomenally large teams for infrastructure management.
Principle Cloud Architect at a tech services company with 11-50 employees
If you were moving from a traditional on-premise NAC that was 100% managed by the IT department, there would be great savings in going to a cloud-based NAC with Portnox.
IT Infrastructure Manager at a tech vendor with 501-1,000 employees
By automating the device containment and remediation processes, we save countless hours weekly.
Network operation center engineer at a computer software company with 10,001+ employees
 

Customer Service

Sentiment score
7.5
GoodAccess support is praised for its responsiveness, 24/7 availability, quick issue resolution, and helpful communication, despite occasional delays.
Sentiment score
6.6
Portnox support is efficient, proactive, and reliable, with room for improved local services and response time management.
Customer support has been pretty good for GoodAccess so far.
Cyber and IT Support at a healthcare company with 51-200 employees
The main area needing improvement is the technical knowledge of support staff.
Senior Network Engineer at a tech services company with 11-50 employees
For very high severity issues where the entire office is non-functional, response time is within 30 minutes.
Principle Cloud Architect at a tech services company with 11-50 employees
In terms of support, it is usually quite impressive. I usually get support in a matter of minutes or seconds, depending on the priority of the ticket.
Engineer at Applied Principles Limited
 

Scalability Issues

Sentiment score
7.7
GoodAccess provides scalable, adaptable solutions for growing teams, with quick user licensing adjustments and responsive support, despite occasional bandwidth issues.
Sentiment score
7.7
Portnox efficiently scales in diverse environments with cloud-native architecture, supporting IoT devices and streamlined access management without upgrades.
We have never had any challenge based on a customer who has 1,000 devices versus a customer who has 30,000 devices; the feel is the same.
Product Manager at Applied Principles Limited
Its infrastructure scales automatically in the background, eliminating concerns about capacity or backend upgrades.
Network operation center engineer at a computer software company with 10,001+ employees
It has a centralized cloud-based architecture, so we do not have to worry about other considerations such as local infrastructure or purchasing additional equipment.
Full-Stack Software Engineer at mindpathtech
 

Stability Issues

Sentiment score
8.7
GoodAccess offers excellent stability and reliability, with minimal outages and downtime, supported by responsive customer service and frequent updates.
Sentiment score
7.6
Portnox offers consistent performance and reliability, with high user satisfaction despite occasional lagging and update challenges.
The product itself is available and its uptime is 100%.
Systems Analyst at a construction company with 1,001-5,000 employees
In the four years that I used Portnox, if it crashed or the server crashed, that would not have been more than once.
Information Technology System Administrator at a energy/utilities company with 10,001+ employees
If there is a version one and another version, the communication between the organization using it and Portnox should be firm so they can coordinate effectively.
Windows Server Administrator/ IT Support Officer at a financial services firm with 5,001-10,000 employees
 

Room For Improvement

GoodAccess could improve pricing, app features, threat detection, and expand server regions while enhancing device compatibility and administrative control.
Portnox could improve user-friendliness, integration, licensing, performance, reporting, support hours, training, authentication speed, and firewall integration.
I would like to see more options and more granular controls for users who know what they are doing as an administrator.
Director, Information Technology at Veriheal
A next tier would make a big difference for us on bundling for a better and more succinct price point or business model.
Cyber and IT Support at a healthcare company with 51-200 employees
Ideally, we should be able to search for any MAC address in the database, regardless of its authentication status, to see all its associated groups and potential conflicts.
President at TrackerSoft
When I reach the technical support, they give solutions that do not help me much, so I try to search the internet for other users' experiences to find solutions.
IT Project Manager at Xpress technologies
I would definitely request a UI refresh that makes the dashboard more modern and surfaces critical logs so they are easier to access in a pinch.
Manager at a computer software company with 201-500 employees
 

Setup Cost

Enterprise buyers praise GoodAccess for its straightforward pricing, scalability, and strong support, though basic plan costs may rise later.
Portnox offers good value with device-based pricing, but concerns include cloud costs, pricing flexibility, and exchange rate effects.
If you compare Portnox with all other well-known standard products, it is the cheapest.
IT Network Engineer at a tech vendor with 5,001-10,000 employees
The pricing is a bit high, possibly due to the cloud features and running instances across regions like the US, Asia, and Europe.
President at TrackerSoft
You are charged according to the number of users.
Senior Network Engineer at a tech services company with 11-50 employees
 

Valuable Features

GoodAccess offers secure, reliable, user-friendly remote access with encryption, global gateways, easy management, and excellent customer support.
Portnox offers visibility, scalability, and security with easy deployment, enhancing efficiency and compliance while reducing administrative overhead.
GoodAccess has positively impacted my organization as we have fewer IPs to whitelist and limited access for anybody outside of our organization into our internal systems.
Director, Information Technology at Veriheal
The gateways and the connection history, as well as data packets and traffic encrypted details, really support my efforts to maintain a secure network.
Cyber and IT Support at a healthcare company with 51-200 employees
It's notable how Portnox has improved operational efficiency.
IT Network Engineer at a tech vendor with 5,001-10,000 employees
It is a very robust application because three teams use that part: the network team, the security team, and the support people.
Windows Server Administrator/ IT Support Officer at a financial services firm with 5,001-10,000 employees
It is possible to find the MAC address in the switch, but in Portnox, it is very useful to see the status of those ports, and that increases our security.
Assistant System Engineer at Tata Consultancy
 

Categories and Ranking

GoodAccess
Ranking in ZTNA
14th
Average Rating
9.2
Reviews Sentiment
7.5
Number of Reviews
22
Ranking in other categories
Secure Web Gateways (SWG) (22nd), Enterprise Infrastructure VPN (22nd)
Portnox
Ranking in ZTNA
8th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
41
Ranking in other categories
Network Access Control (NAC) (5th), Passwordless Authentication (1st)
 

Mindshare comparison

As of September 2026, in the ZTNA category, the mindshare of GoodAccess is 1.9%, up from 0.5% compared to the previous year. The mindshare of Portnox is 3.2%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ZTNA Mindshare Distribution
ProductMindshare (%)
Portnox3.2%
GoodAccess1.9%
Other94.9%
ZTNA
 

Featured Reviews

reviewer2893848 - PeerSpot reviewer
Cyber and IT Support at a healthcare company with 51-200 employees
Centralized access control has strengthened secure remote work and simplified admin oversight
GoodAccess acts as our virtual private network host, as well as part of my endpoint security, network profiling, and dashboard integrations in my daily work. GoodAccess has made ease and use a staple part of the profile that I have. As an administrator with the rights, the gateways and the connection history, as well as data packets and traffic encrypted details, really support my efforts to maintain a secure network. The best features GoodAccess offers include multiple and various concise gateways that are maintained by an excellent team, and it seems to me that I have almost no reduction or latency in operations from servers to endpoints to mobile use. Gateway management, which is part of the package that was purchased, certainly stands out for me as it is easy and convenient to hit West Coast, East Coast, and multiple global hotspots for our entire dev team. Additionally, the low latency really makes a difference in push and pull for data packets, large transfers, and a lot of our video teleconferencing. GoodAccess has positively impacted my organization through the price point, the ease of use, the service and account management team, as well as some of the supplemental training opportunities and the long list of available files and referenceable traffic data, which really helps me maintain a secure network.
Maurice Mwaura - PeerSpot reviewer
Product Manager at Applied Principles Limited
Unified access control has improved compliance visibility and simplified passwordless access
There is work to be done when it comes to making the solution more seamless. For example, when a user is denied access, they would need a way to maybe self-resolve themselves, perhaps a way to generate a ticket on their own, something around resolutions. When it comes to users using the product, that is where good products are differentiated from products that are a bit of a challenge. Portnox has much to do in terms of their reporting. The generated reports need improvement. Things that other tools would say are normal are usually not present. For example, there is a page called NAS devices or NAS network that is able to show the switches that have been managed. Currently, there is no way of generating an easy report or an easy way of just generating something to tell the customer what they have been able to achieve so far. This is not done yet and is still very manual. I think there is work to be done there. More integrations around the various products being used would be beneficial. So far I have not encountered any major challenge. Where there was a challenge, I think support came in and helped us resolve. In fact, most of the challenges are not with the product; they are with the customer environment. I think that is just to update their documentation where they have come across a new vendor for easier integrations in the future.
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Top Industries

By visitors reading reviews
Manufacturing Company
16%
Comms Service Provider
15%
Healthcare Company
14%
Construction Company
10%
Manufacturing Company
14%
Financial Services Firm
11%
Outsourcing Company
7%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise4
Large Enterprise1
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise10
Large Enterprise15
 

Questions from the Community

What is your experience regarding pricing and costs for GoodAccess?
I am unsure about whether my organization evaluated other options before choosing GoodAccess. This contract has been running for a few years and I have only been on the team for a month.
What needs improvement with GoodAccess?
GoodAccess has some great standard features. If they decided to bundle a little bit more, they may be able to bring down their price point and up their usage by clients. Currently, we purchased nin...
What is your primary use case for GoodAccess?
My main use case for GoodAccess is maintaining the administrator responsibilities for the gateways, connections, endpoints, as well as security alerts, logs, and specific intranet protocols.
What is your experience regarding pricing and costs for Portnox Clear?
The pricing and setup cost as well as licensing is a bit high compared to the competition. If it were better, we could also have some pricing specific or special discounts to cater for SMBs.
What needs improvement with Portnox Clear?
If the MSSP offering could be the primary push or primary concern, it would be the best thing that could happen. Based on the Tanzanian market, AI governance is something that is coming through. Fo...
What is your primary use case for Portnox Clear?
Portnox is for the network access control use case. The use case focuses on wired network access, specifically how users are connecting to the network and how we are checking their security posture...
 

Also Known As

No data available
Access Layers Portnox, Portnox CLEAR
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Information Not Available
Sallie Mae, Roku, Vuori, Legal Zoom, Anaplan, Aecon, H.I.G. Capital, McLaren Construction Group, PFCU, UK Mortgage Lending Limited, CCC Intelligent Solutions
Find out what your peers are saying about GoodAccess vs. Portnox and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.