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GoodAccess vs Portnox comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
GoodAccess provides quick ROI, with many users citing essential IT investment and time savings despite higher costs.
Sentiment score
4.5
Portnox enhances security and efficiency, reducing IT costs and workload through cloud-based management of device access and policies.
If I compare this to an on-premises environment using Cisco ISE or Aruba ClearPass, it would require phenomenally large teams for infrastructure management.
Principle Cloud Architect at a tech services company with 11-50 employees
If you were moving from a traditional on-premise NAC that was 100% managed by the IT department, there would be great savings in going to a cloud-based NAC with Portnox.
IT Infrastructure Manager at a tech vendor with 501-1,000 employees
By automating the device containment and remediation processes, we save countless hours weekly.
Network Operational Center Engineer at a computer software company with 201-500 employees
 

Customer Service

Sentiment score
7.4
GoodAccess provides 24/7 responsive customer support with quick resolutions and effective communication, though occasional delays are noted.
Sentiment score
7.0
Portnox is praised for its attentive, responsive customer service, efficient problem-solving, and minimal downtime during updates.
The main area needing improvement is the technical knowledge of support staff.
Senior Network Engineer at a tech services company with 11-50 employees
For very high severity issues where the entire office is non-functional, response time is within 30 minutes.
Principle Cloud Architect at a tech services company with 11-50 employees
In terms of support, it is usually quite impressive. I usually get support in a matter of minutes or seconds, depending on the priority of the ticket.
Engineer at Applied Principles Limited
 

Scalability Issues

Sentiment score
8.1
GoodAccess is scalable and user-friendly, with adaptable licensing, though some desire improved gateway locations and bandwidth.
Sentiment score
7.8
Portnox effectively scales to support thousands of endpoints, offering flexible and seamless cloud-based expansion to meet growing demands.
We have never had any challenge based on a customer who has 1,000 devices versus a customer who has 30,000 devices; the feel is the same.
Product Manager at Applied Principles Limited
Its infrastructure scales automatically in the background, eliminating concerns about capacity or backend upgrades.
Network Operational Center Engineer at a computer software company with 201-500 employees
They ensure the backend can support it and do the provisioning while maintaining headroom and elasticity.
Principle Cloud Architect at a tech services company with 11-50 employees
 

Stability Issues

Sentiment score
8.7
GoodAccess offers reliable, stable connectivity with minimal downtime, quick updates, and efficient support ensuring seamless user experiences.
Sentiment score
7.5
Portnox is generally stable, with high user ratings, though on-premises versions and update issues impact reliability.
The product itself is available and its uptime is 100%.
Systems Analyst at a construction company with 1,001-5,000 employees
In the four years that I used Portnox, if it crashed or the server crashed, that would not have been more than once.
Information Technology System Administrator at a energy/utilities company with 10,001+ employees
If there is a version one and another version, the communication between the organization using it and Portnox should be firm so they can coordinate effectively.
Windows Server Administrator/ IT Support Officer at a financial services firm with 5,001-10,000 employees
 

Room For Improvement

GoodAccess should enhance features, flexibility, and support while addressing connection issues and expanding security measures.
Portnox users seek flexible pricing, better integration, and enhanced features to improve functionality and user experience across organizations.
I would like to see more options and more granular controls for users who know what they are doing as an administrator.
Director, Information Technology at Veriheal
Ideally, we should be able to search for any MAC address in the database, regardless of its authentication status, to see all its associated groups and potential conflicts.
President at TrackerSoft
When I reach the technical support, they give solutions that do not help me much, so I try to search the internet for other users' experiences to find solutions.
IT Project Manager at Xpress technologies
When I'm doing filtering at times, it doesn't filter the items properly.
Systems Analyst at a construction company with 1,001-5,000 employees
 

Setup Cost

GoodAccess offers competitive pricing with premium features, scalable for varied budgets, advising essential plans and monitoring annual costs.
Portnox offers flexible, fair pricing with annual licenses, negotiable fees, and subscription-based options, appealing to larger organizations.
If you compare Portnox with all other well-known standard products, it is the cheapest.
IT Network Engineer at a tech vendor with 5,001-10,000 employees
The pricing is a bit high, possibly due to the cloud features and running instances across regions like the US, Asia, and Europe.
President at TrackerSoft
You are charged according to the number of users.
Senior Network Engineer at a tech services company with 11-50 employees
 

Valuable Features

GoodAccess provides secure, fast VPN services with global gateways, dedicated IPs, and easy administration for enhanced accessibility and collaboration.
Portnox offers agentless scalability, seamless integrations, and enhanced security, improving efficiency with intuitive UI and diverse device compatibility.
GoodAccess has positively impacted my organization as we have fewer IPs to whitelist and limited access for anybody outside of our organization into our internal systems.
Director, Information Technology at Veriheal
It's notable how Portnox has improved operational efficiency.
IT Network Engineer at a tech vendor with 5,001-10,000 employees
It is a very robust application because three teams use that part: the network team, the security team, and the support people.
Windows Server Administrator/ IT Support Officer at a financial services firm with 5,001-10,000 employees
It is possible to find the MAC address in the switch, but in Portnox, it is very useful to see the status of those ports, and that increases our security.
Assistant System Engineer at Tata Consultancy
 

Categories and Ranking

GoodAccess
Ranking in ZTNA
14th
Average Rating
9.2
Reviews Sentiment
7.6
Number of Reviews
21
Ranking in other categories
Secure Web Gateways (SWG) (21st), Enterprise Infrastructure VPN (19th)
Portnox
Ranking in ZTNA
7th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
31
Ranking in other categories
Network Access Control (NAC) (5th), Passwordless Authentication (1st)
 

Mindshare comparison

As of June 2026, in the ZTNA category, the mindshare of GoodAccess is 2.0%, up from 0.5% compared to the previous year. The mindshare of Portnox is 3.5%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ZTNA Mindshare Distribution
ProductMindshare (%)
Portnox3.5%
GoodAccess2.0%
Other94.5%
ZTNA
 

Featured Reviews

Gytenis Borusas - PeerSpot reviewer
Director, Information Technology at Veriheal
Limits outside access and secures internal systems through straightforward setup
The best features GoodAccess offers are that it is very simple to use for users and very simple to set up for administrators.When I say it is simple to set up, I mean it has a simple interface with not many options to explore, and it is very straightforward.GoodAccess has positively impacted my organization as we have fewer IPs to whitelist and limited access for anybody outside of our organization into our internal systems.This has definitely increased security, but I do not have a measurable number to indicate how much it improved in percentage or absolute terms.
Maurice Mwaura - PeerSpot reviewer
Product Manager at Applied Principles Limited
Unified access control has improved compliance visibility and simplified passwordless access
There is work to be done when it comes to making the solution more seamless. For example, when a user is denied access, they would need a way to maybe self-resolve themselves, perhaps a way to generate a ticket on their own, something around resolutions. When it comes to users using the product, that is where good products are differentiated from products that are a bit of a challenge. Portnox has much to do in terms of their reporting. The generated reports need improvement. Things that other tools would say are normal are usually not present. For example, there is a page called NAS devices or NAS network that is able to show the switches that have been managed. Currently, there is no way of generating an easy report or an easy way of just generating something to tell the customer what they have been able to achieve so far. This is not done yet and is still very manual. I think there is work to be done there. More integrations around the various products being used would be beneficial. So far I have not encountered any major challenge. Where there was a challenge, I think support came in and helped us resolve. In fact, most of the challenges are not with the product; they are with the customer environment. I think that is just to update their documentation where they have come across a new vendor for easier integrations in the future.
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Top Industries

By visitors reading reviews
Manufacturing Company
21%
Healthcare Company
16%
Construction Company
14%
Comms Service Provider
9%
Manufacturing Company
16%
Financial Services Firm
14%
Healthcare Company
7%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise4
Large Enterprise1
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise6
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for GoodAccess?
My experience with pricing, setup cost, and licensing is straightforward; my colleague handled it, but the pricing is competitive and straightforward.
What needs improvement with GoodAccess?
GoodAccess can be improved by providing more editable options on the admin side.I would like to see more options and more granular controls for users who know what they are doing as an administrator.
What is your primary use case for GoodAccess?
My main use case for GoodAccess is to limit outside IPs, so we whitelist only one IP.I use GoodAccess for all our internal employees to connect to our internal systems, and they can do so only thro...
What is your experience regarding pricing and costs for Portnox Clear?
My thoughts on the pricing are that they are usually very flexible. They work with the customer's budget. In terms of being cheap or expensive, that usually just depends on the customer. If a custo...
What needs improvement with Portnox Clear?
The area that has room for improvement that I had is actually the one that they fixed about two or three days ago regarding the session recording. As of now, I am yet to review and see any areas of...
What is your primary use case for Portnox Clear?
Some of the best features that I have experienced with Portnox is the integration with identity providers and the fact that they introduced ZTNA. Recently, they introduced session recording, which ...
 

Also Known As

No data available
Access Layers Portnox, Portnox CLEAR
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Information Not Available
Data Realty, Royal London, Wales Millennium Centre, McLaren Construction Group, EL AL Israeli Airlines, 
Find out what your peers are saying about GoodAccess vs. Portnox and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.