


Cisco Umbrella and GoodAccess compete in the cybersecurity and remote work solution space. Based on the data comparisons, Cisco Umbrella has the upper hand with its integration capabilities and robust DNS protection, while GoodAccess excels in user-friendly management and cost-effectiveness.
Features: Cisco Umbrella offers robust DNS protection, remote browser isolation, and integration with Cisco SecureX for seamless security on and off-network. GoodAccess stands out with static IP addresses, multiple gateways, and easy management tools, optimizing security for remote teams.
Room for Improvement: Cisco Umbrella could benefit from more granular policies, better third-party product integration, and simplified licensing. GoodAccess could improve by addressing app bugs, enhancing admin controls, and expanding server coverage with advanced threat tracking.
Ease of Deployment and Customer Service: Cisco Umbrella offers flexible deployment across various environments with solid support but could improve response times. GoodAccess is favored for its straightforward deployment and exceptional customer service, providing technical support that ensures user satisfaction.
Pricing and ROI: Cisco Umbrella is considered a premium solution with comprehensive protection, though its pricing and licensing complexity are concerns. GoodAccess provides competitive pricing for non-profit and smaller organizations, praised for its cost-effectiveness despite some dissatisfaction over price increments.
With iboss, whenever you turn on your laptop, the iboss agent automatically connects to the iboss cloud, enforcing all security policies. So with respect to the security side, it strengthens measures.
Deploying iboss leads to good return on investment, estimated around 70% to 80%.
I have seen some cost effectiveness from iboss; it has reduced certain support requirements, making it a more hands-off solution.
I have seen a return on investment, specifically in terms of time saved and needing fewer employees.
Cisco is a big brand in the networking domain, but in security, they are pushing a lot and improving day by day.
From my point of view, the biggest return on investment when using the solution is that it makes it a lot easier to delegate some of the tasks that were traditionally used, such as building policies on the firewalls and doing it through Cisco Umbrella.
They are very fast, responsive, and knowledgeable.
The quality of the support is fantastic.
We had promising discussions about resolving these issues, but no real action followed.
I would rate customer support ten out of ten due to the excellent assistance throughout the POC process.
Cisco's support is fantastic, providing assistance when needed, especially during the initial installation process.
If I don't need to go to support all the time, that means the product is working fine, so I'm very happy with them.
Customer support has been pretty good for GoodAccess so far.
They are also able to meet on-demand requirements based on your contract with them, and can easily provide adequate resources and scalability.
I would rate it a nine out of ten for scalability.
If I start seeing sluggishness or anything like that, I just reach out to my rep, and they connect with their dev team, typically resolving it the same day.
Cisco Umbrella scales incredibly with the growing needs of my organization.
Cisco Umbrella scales really well with the growing needs of my company, bringing the ability to ensure that people are safe and connected.
Cisco Umbrella scales effectively with the growing needs of my company; it's excellent, and I have experienced no issues.
It's been pretty solid; I've never had an outage with them, and if I ever had, it's only been once out of the seven years.
We've experienced zero downtime.
Our biggest problem with their service was it did not recognize the device despite our ClearPass sending information to the iboss box.
I have not experienced any major stability issues with Cisco Umbrella.
Cisco Umbrella Secure Access is pretty stable in my mind, and we have not seen many glitches that would have interrupted services at customer locations.
The stability and reliability of the Cisco Umbrella platform have been great.
It is not as intuitive as the rest of the platform.
iboss's single pane of glass console gives centralized visibility into web traffic, user activity, security policies, and alerts from one dashboard.
We also had a problem with a transition when we upgraded from one appliance of theirs to another, but their engineer lost a good deal of our data.
Making it more flexible and easy to deploy, particularly when integrating with other technologies like Active Directory and proxies, would be beneficial.
The product can only shield a small area, making it less effective for larger spaces or multiple users.
I have to write an email to Umbrella support to get assistance, unlike the other products where I can call the Cisco technical assistance center and get an engineer.
I would like to see more options and more granular controls for users who know what they are doing as an administrator.
A next tier would make a big difference for us on bundling for a better and more succinct price point or business model.
It offers the same features you would get from a vendor that charges 250,000 British pounds for a fraction of the price.
The following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs.
Regarding pricing, setup costs, and licensing, iboss is not cheap, and that's my only concern.
We've bundled that with our firewall stuff and our VPN, which brings the price down and adds the ability to grow.
The only cost associated is the license cost unless additional solutions need to be integrated with Umbrella, which would incur extra costs.
The prices need to be lower as the current pricing is exceedingly high.
The solution's mental health function can detect if someone needs help.
It's given us a lot more visibility into our computer assets that may be infected with viruses and also shows us people who have unusually large uploads or might be engaging in high-risk activities, such as searches or going to sites not categorized by their web crawler.
iboss was the best solution for us because, no matter what domain you were in, everything is under a single pane of glass, which is exactly what we wanted.
The DNS layer security provided by Cisco Umbrella is very effective for our security posture, offering us vast improvements in visibility over DNS queries and potential threats.
The most valuable feature of Cisco Umbrella is its DNS security.
The best possible thing is that it is very easy to deploy, easy to configure, and very fast to get onboarded with a customer because this is a cloud-based service.
GoodAccess has positively impacted my organization as we have fewer IPs to whitelist and limited access for anybody outside of our organization into our internal systems.
The gateways and the connection history, as well as data packets and traffic encrypted details, really support my efforts to maintain a secure network.
| Product | Mindshare (%) |
|---|---|
| Cisco Umbrella | 9.5% |
| iboss | 3.2% |
| GoodAccess | 1.0% |
| Other | 86.3% |


| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 8 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 51 |
| Midsize Enterprise | 31 |
| Large Enterprise | 51 |
| Company Size | Count |
|---|---|
| Small Business | 22 |
| Midsize Enterprise | 4 |
| Large Enterprise | 1 |
iboss is the Zero Trust SASE platform that gives organizations complete visibility and governance over their AI, data, and applications through one unified platform, one console, one policy engine, and one data lake.
Your endpoints may already stop malware. Your data and application activity can still be invisible. iboss decrypts and understands every connection, then turns that signal into answers security leaders can act on.
The platform leads with three capabilities in this order: AI Security and Visibility, Data Security and Visibility, and App Visibility and Control. Zero Trust Network Access, VPN replacement, and SD-WAN sit underneath as the access fabric that carries those three. Trusted by global enterprises and government agencies.
What are the most important features of Iboss?
- AI Security and Visibility: conversation capture, shadow-AI discovery, AI DLP, and agent governance across Claude, Co-Work, ChatGPT, Gemini, and Grok, and emerging services.
- Data Security and Visibility: full SSL/TLS decryption, deep content inspection, MIP label compliance, and one-click compliance reporting.
- App Visibility and Control: signatureless CASB, dual risk scoring, in-app controls, and SSPM for major SaaS.
- Containerized Zero Trust SASE: dedicated containers, isolated SSL keys, one console, one policy engine, one data lake.
- Access fabric: ZTNA, VPN replacement, and SD-WAN under the same platform.
What benefits should users consider in reviews?
- Complete visibility over AI, data, and applications from one platform instead of separate point tools.
- Encrypted traffic is inspected by default so data decisions use content and context together.
- Shadow SaaS and new web tools appear as they are used, with enforceable controls in one console.
- Native data sovereignty through dedicated containers, in-region inspection, and per-customer SSL key custody.
- Scale proven in published materials: 10M+ users, 100+ countries, 150B+ transactions, 2.5B+ threats blocked.
Economic buyers are CISOs, CIOs, and VPs of Security. Champions include security architects, network and infrastructure leaders, SecOps, and GRC. Primary segments: enterprise and business, financial services, government (including FedRAMP Gov Cloud), healthcare, manufacturing, legal and professional services, retail and hospitality, and MSP/MSSP partners. Education, including K-12, is one vertical among these.
Cisco Umbrella provides fast-deploying DNS-layer security with powerful threat protection capabilities. Trusted by over 30,000 entities, it ranks highly in DNS security and effectively supports secure remote work environments.
Cisco Umbrella offers comprehensive DNS security, web filtering, and ease of use, enhancing network security through robust threat protection and malware prevention. It processes over 600 billion requests daily, making it a leader in its field. The seamless integration with existing infrastructures and cloud-based nature makes it suitable for remote and distributed work environments, ensuring consistent security throughout. Management is streamlined with a single-pane interface that simplifies administration, while in-depth reporting capabilities provide valuable insights for continuous monitoring.
What are the key features of Cisco Umbrella?Cisco Umbrella is widely adopted in industries requiring advanced DNS-level security to counteract malware, phishing, and cyber threats. Its ability to monitor and protect remote and roaming employees makes it an attractive option for sectors highly dependent on cloud services. By managing DNS queries and blocking harmful sites, Cisco Umbrella enhances cybersecurity across networks, providing an added layer of protection for businesses worldwide.
GoodAccess is a cybersecurity platform enabling medium-sized enterprises to implement Zero Trust Architecture (ZTA) effortlessly, offering protection for remote and hybrid workforces.
GoodAccess empowers enterprises by providing a low-code, hardware-free SASE/SSE platform. It simplifies deploying zero trust architectures quickly, integrating with both modern SaaS applications and legacy systems. This makes it an ideal choice for businesses with 50-5,000 employees, particularly those adopting multi-cloud and SaaS environments. GoodAccess safeguards infrastructures by unifying them under a stringent zero-trust model, utilizing advanced technologies to address major cybersecurity challenges.
What are the key features of GoodAccess?GoodAccess finds application in industries focusing on remote work, particularly those needing secure point-to-point network connections. It serves technical teams seeking to optimize cloud operations, enhance network management, and ensure compliance. The platform is valuable for organizations aiming to support a hybrid workforce and achieve robust endpoint protection.
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