GoodAccess Reviews

My main use case for GoodAccess is maintaining the administrator responsibilities for the gateways, connections, endpoints, as well as security alerts, logs, and specific intranet protocols.

GoodAccess acts as our virtual private network host, as well as part of my endpoint security, network profiling, and dashboard integrations in my daily work.

GoodAccess has made ease and use a staple part of the profile that I have. As an administrator with the rights, the gateways and the connection history, as well as data packets and traffic encrypted details, really support my efforts to maintain a secure network.

The best features GoodAccess offers include multiple and various concise gateways that are maintained by an excellent team, and it seems to me that I have almost no reduction or latency in operations from servers to endpoints to mobile use.

Gateway management, which is part of the package that was purchased, certainly stands out for me as it is easy and convenient to hit West Coast, East Coast, and multiple global hotspots for our entire dev team. Additionally, the low latency really makes a difference in push and pull for data packets, large transfers, and a lot of our video teleconferencing.

GoodAccess has positively impacted my organization through the price point, the ease of use, the service and account management team, as well as some of the supplemental training opportunities and the long list of available files and referenceable traffic data, which really helps me maintain a secure network.

GoodAccess has some great standard features. If they decided to bundle a little bit more, they may be able to bring down their price point and up their usage by clients. Currently, we purchased ninety-nine usages and instances, and in our case, we are using about seventy-five.

A next tier would make a big difference for us on bundling for a better and more succinct price point or business model.

I have been using GoodAccess for approximately one month as I onboarded with this new organization and this new role.

To my knowledge, GoodAccess is quite stable.

Customer support has been pretty good for GoodAccess so far. I would give customer support a solid eight on a scale of one to ten.

GoodAccess is the only solution I am aware of using.

GoodAccess assists with onboarding and offboarding users, which is part of our HR roles and responsibilities, and those of us in the IT side of the house can turn it on and turn it off as well as lock endpoints.

My impressions are that GoodAccess is part of a suite of tools and software packages that are deployed to any onboarding or offboarding employees. It has made the process relatively succinct.

We use Amazon as the cloud provider for our hybrid deployment. We purchased GoodAccess through the AWS marketplace.

GoodAccess helps me respond to security incidents or threats as an early indicator and warning of blocked threats. I use that material to research what types and styles of attack vectors and surface vulnerabilities we might have.

I am unsure about whether my organization evaluated other options before choosing GoodAccess. This contract has been running for a few years and I have only been on the team for a month.

Their GRC capabilities are pretty good regarding GoodAccess's AI capabilities. I have yet to test the functionality of their security roles for their AI integration, and I will look forward to possibly getting a walk-through from one of the account managers on that specific issue in the next week or two.

Regarding GoodAccess's AI capabilities, it is very consistent. It does not require an overly complex prompting and has delivered consistent results for me over the last two weeks.

GoodAccess is our network and access managing tool, and it allows for VPN and encryption for all of our endpoints.

GoodAccess is mostly hybrid cloud for us.

GoodAccess integrates with my existing security stack or other tools I use as most of my deployments and integrations are proprietary for the company.

GoodAccess handles compliance requirements for my organization by being our NIST networking and security protocol. To maintain private health information for our clients and our clinics, we use GoodAccess as our network security and message trafficking private network.

GoodAccess supports my organization's remote workforce or distributed teams at every endpoint, as well as back at our server on-premises.

I monitor and manage user activity and access with GoodAccess through the user dashboard or the administrative dashboard.

I handle updates and maintenance for GoodAccess mostly automated, and then I ensure that at each endpoint, it has received the correct process.

My advice to others looking into using GoodAccess is that simplicity of use and ease of administrative metrics make it a top-notch opportunity for any SOC team or administrative role to employ this tool for all of their downstream customers.

I really appreciate the program, the platform, and the support element from the human aspect of things. This has been a great experience so far with GoodAccess. My overall rating for GoodAccess is eight out of ten.

We are a SaaS company that uses AWS for our cloud services, we are ISO 27001 certified and need to have secure access in place to protect our systems from cyber attacks and to protect our customers' data. We needed a fast, secure, and reliable service to ensure our team could work without issue and securely access our platform and code.

We use GoodAccess for our business VPN solution.  All of our team is remote throughout the US and need a fast reliable, secure VPN solution to connect to in order to access our systems.

With our prior VPN provider, our users would not connect to VPN unless they absolutely had to due to the very slow speeds and the constant disconnection issues, making access insecure and unprotected.

Now that we have implemented GoodAccess, our users are using the VPN service daily, and there have not been issues with connection speeds or disconnection.

GoodAccess also has better security than the prior provider and at a lower price.

With the dashboard, I can easily manage users and their devices to ensure compliance.

Security is much better than the service that we were using before.

The dashboard is much more user-friendly.

It is easy to add users.

I can easily see users' device compliance as it continuously monitors the devices.

The speed of the connections is excellent. We have two gateways set up, one for the East Coast US and one for the West Coast. Both have excellent speed and the GoodAccess team allowed us to test several gateways to determine which worked best for us prior to locking in the gateways.

With the prior service, the speed was so slow that users could not work while connected.

We are having a problem with accessing Microsoft Copilot while connected.  GoodAccess is working on the issue, but fixing this will be a help to us. There is nothing else at the moment that we need to have improved for our usage.

Additional security options will be helpful going forward to ensure the highest security measures are in place to protect our systems from cyber attacks.

The product is very good as is and is a big improvement from the previous service provider that we were using and has much better security.

I have been using GoodAccess for three months.

The system has been very stable since its inception, we have not experienced any downtime.

It is easy to add additional users very quickly, so we are able to scale up and add licenses as needed.

Customer support is excellent. They are very responsive to questions and problems, usually responding the same day.

Positive

We used a different provider. We switched due to connection speeds, disconnection issues, and lack of security.

The setup was very simple. I just had to select gateways, download the app and connect.

Implementation was done in-house.

We realized ROI in 3-6 months.

Test multiple providers' solutions for speed and connection before signing up for service. Also, test the help desk response time, as this will be very important when you run into issues. The setup should be simple and should not need a CISO to do it.

We looked at Palo Alto, NordLayer, Perimeter81, and Fortinet.

The GoodAccess team has been excellent, very responsive and when issues did come up the resolved them very quickly.

The product allows for dedicated IP in a specific location. Or we can connect to our main CRM platform via a dedicated IP from the UK. GoodAccess provides both options.

GoodAccess allowed us to have a stable, affordable solution to the problem of connecting to our Main CRM platform, Braze. Since we rely daily on a VPN for multiple connections, VPN stability is crucial to us. GoodAccess never fails. It is a very stable VPN and offers us a very good support backup.

The best aspects of GoodAccess include:

1. Support system (available 24/7, quick to respond, and highly knowledgeable). 

GoodAccess offers a very available professional support service - it can be via chat service, email, or phone. The relevant representative was very professional, and responsive questions were answered in a prompt manner.  

2. Stable service.  

Since we rely daily on a VPN to connect with multiple connections, VPN stability is crucial to us. in that sense, GoodAccess never fails. In the two or more years we have been using this service, there have been only one or two downtimes. each for 20 minutes or less. That's impressive.

They need to provide a more comprehensive app that shows more data that appears on the GoodAccess site. 

I've used the solution for over two years.

The stability is excellent.

The scalability is very good.

Support is excellent and available support 24/7. GoodAccess provides online and email support that answers almost immediately. They answer/solve questions promptly.

Positive

In the past, I tried to use ExpressVPN. GoodAccess VPN is more stable and cheaper (which is a bonus).

The deployment was very simple; it was a short setup.

We handled the initial setup in-house.

The ROI is excellent.

Don't judge a service by its cost. A good service may cost more, however, it is worth it.

We did evaluate ExpressVPN.

We use GoodAccess to ensure remote access to our office environment is safe, easy, and highly usable. GoodAccess enables us to easily manage and monitor our devices (cameras, printers, employee PCs). 

On the one hand, GoodAccess very elegant interface and real-time data monitoring feature where you can have an overview of everything that is going on. A firewall is embedded into the apps, so when using mobile devices or PCs GoodAccess will try to filter out all dangerous websites that can harm the user.

The combination of these features helps us meet our primary goal of providing employees with secure and convenient remote access to our essential systems from anywhere in the world. 

The IT support has simplified management using GoodAccess, and the network and systems are very easy to manage. Provide a sense of security since I know that the files and folders that I am working on are being transferred securely therefore increasing the data security of our environment. 

It was a cost-effective solution and fast setup, and no external hardware was needed to set it up. 

The most valuable aspects of the solution include:

- The ability to see all the current data traffic in real-time, and a personal firewall is built into this
- Apps look very nice and are friendly to use 
- We can easily manage and monitor many of our network and remote devices: cameras, printers, PCs
- Even when visiting dangerous websites, it's automatically protecting users/devices
- Data security of our whole environment has been enhanced
- No extra hardware is needed, and it is very easy to set up
- It's cost-effective for our needs
- Simplified and easier to manage for IT, systems, and networks.
- Being able to route different gateways to different devices
- There's stable connectivity of the VPN without sacrificing too much speed

For small organizations, it works great. However, the larger the organization, the more scalable the pricing model, the better, since gateways can be very expensive if an organization needs multiple gateways. 

An area for improvement is live chat support. While having a live chat feature available for immediate help would have been a benefit, it is not a significant aspect. 

There's app compatibility for older Mac OS versions and no Linux app. For those with Linux clients, they can use the web browser extension or the Android app

I've been using the solution for over eight months now.

Support can sometimes take a bit of time to get a response, however, overall, they are very helpful and always there to assist. 

Positive

Our main use case for this solution is ensuring a stable internet connection. 

Our applications perform best when connected to the VPN. The static VPN is vital in our security groups, allowing access by whitelisting its IP. In a broader sense, this setup boosts our operational efficiency and ensures a safer environment for our systems and data. 

The VPN's stability and its role in securing our network against threats are crucial within our environment, ensuring optimal performance and a secure pathway for data transmission.

GoodAccess has significantly enhanced our organization by resolving a persistent challenge. Previously, we faced constant struggles adapting to the dynamic IP addresses from our ISP, necessitating frequent modifications in security rules. 

This often led to tool malfunctions due to unstable connections. However, since implementing GoodAccess, these issues have ceased. Its stable connectivity and ability to manage dynamic IPs seamlessly have streamlined our operations. 

Now, we experience fewer disruptions, ensuring our tools remain functional, and security rules stay consistent despite IP changes. As a result, GoodAccess has remarkably improved our efficiency and reliability.

The most valuable features in GoodAccess for us are the static IP, stable agent, Microsoft SSO, MFA, and access control. 

The static IP ensures consistent access, which is crucial for our security setup. The stable, well-built agent guarantees reliable connectivity, reducing downtime. 

Microsoft SSO and MFA enhance security by simplifying login and adding layers of authentication. 

Access control allows us to manage permissions efficiently, ensuring secure and tailored access. 

Overall, these features collectively fortify our network, streamline access, and significantly bolster our organization's security posture.

The product could improve by extending its chat support beyond 8-5 CET, Monday to Friday, to a 24/7 service for better accessibility and immediate assistance. 

Additionally, integrating the WireGuard protocol into the agent and providing a WireGuard tunnel option would enhance the product's versatility and security, meeting the needs of users seeking this specific protocol for improved connectivity and data protection. 

These enhancements would elevate the product's overall appeal and functionality, catering to a wider range of users and their preferences for support availability and advanced security protocols.

I've used the solution for one year and seven months. 

The product doesn't give us issues; it connects quickly and is stable throughout.

The solution is scalable; you can add more licenses as your team increases.

Support is good, and happy to help. The issue is that availability is limited.

Positive

We did not use a different solution previously.

The setup is straightforward; they assisted us with the Microsoft SSO.

We handled the setup in-house and got some help from the support team.

We witnessed an ROI after about three months. It offers good value for money.

The setup is low-cost and easy. They offer a small team licensing package for five people. 

We also evaluated ExpressVPN and NordVPN. 

We use the Virtual Private Network (VPN) for remote work. We have both offices at different locations and also team members working from home. The requirements for security are equal independent of the location. We use Windows, MacOS, and Linux environments. 

GoodAccess replaces an OpenVPN Server solution that we at first had on-premise and that required a location with a public static IP address. We later moved this installation to cloud hosting, but the price and maintenance made us look for a complete service - and GoodAccess was a match.

With this solution, we can focus on what is important, wherever we are.
Earlier, we spent time on maintaining an internal VPN server. The cheapest solution was the on-premise solution with an OpenVPN server, however, our ISP suddenly put a huge price tag for static IP. 

We moved the server to a cloud host yet we spent too much time managing the platform. We also realized that global access could be an issue with a self-hosted VPN server. GoodAccess has this covered as part of their platform, i.e. you can set up multiple VPN entries/proxies in different countries.

The solution has easy-to-use administration and offers an easy implementation. We have users coming and going and GoodAccess makes it simple to manage this. 

Earlier we had very complicated license management since we ditched the open-source version of our OpenVPN server. When users were coming and going we spent a lot of time setting up their profiles again. Also, the installation on the client is much easier with GoodAccess since all users have their own login to the admin web page and can self-service their installation.

The price tier is not suited for small teams. The lowest price tier for teams includes too many features. It would be better to pay for the features you really need.

The features of the platform have changed. Our initial requirement was just a static IP address but over the years we have expanded our use case and now use more features. That said, in the price tier there is included lot of stuff that we find irrelevant. 

Adding a single user to the tier instead would be ideal. Our tier has too many users. Our needs never exceed five active users at the same time.

I've used the solution for three years.

The uptime is really good. There has been no major downtime in three years.

Technical support is very helpful and quick.

Positive

We used a self-hosted OpenVPN server.

We pay more in monetary terms with this solution than before. That said, the fact that it just works and we can focus on the real work we do. That makes the ROI for us.

If you want a solution that just works and you are willing to pay a premium price for it, this is the solution you are looking for.

We evaluated others three years ago. There was a lot of competition at that time.

So far the solution has been good. At this point, we do not bother evaluating other solutions.

We use this on a daily basis to provide end-point protection and access control with one of our critical external systems located in the cloud. As with many organizations, over the course of the pandemic, many of our previously in-house-only positions were approved for either hybrid or fully remote operation, depending on the business department and the position of the employee in question. 

By using GoodAccess for our Tunneling-VPN solution to provide endpoint protection, we have been able to allow more of our workers to stay remote and still maintain access to other products provided by cloud vendors to allow an alternative endpoint for access control purposes administratively.

This simple, stable, affordable VPN solution scaled with us over the first year of use, allowing for an expansion of remote/hybrid workers to remotely access key systems otherwise restricted to our internal office network. 

By using GoodAccess for our Tunneling-VPN solution to provide an endpoint
protection, we have been able to allow for more of our workers to stay
remote and still maintain access to other products provided by the cloud
vendors to allow an alternative endpoint for access control purposes
administratively, all through an admin interface that is user-friendly and responsive.

Simplicity and stability are great. We have had zero downtime impact from system updates/upgrades on the provider side while providing a simple and functional tunneling VPN solution for our remote and hybrid workers. 

As the admin, I particularly enjoy the simplicity of the GUI for the end users, as this sets a very low bar for understanding proper usage, which makes end-user training and support very easy, and remote troubleshooting about as simple as possible (being able to walk a panicked executive through connecting on the app they forgot was installed on their travel laptop at an airport at 4 AM was easy enough I could literally do it while still over half asleep).

The latest upgrade to the Windows version of the app (unconfirmed on the Mac client) adds some unnecessary stylized animation to the GUI. That said, this doesn't impact the functionality (it just adds unnecessary visual elements). 

While this does nothing to reduce the proper functionality of the tunneling VPN application's functionality, the most recently updated GUI for end-users has a perpetual and unable-to-be-disabled nonsensical animation.

I've used the solution for a bit over two years now.

Stability is fantastic. Over two years of use to date, we've had zero outages or upgrade-related service outages.

Scalability works great; user licensing can be adjusted immediately, and when looking to add more licensing, the sales and support team was quick and responsive, offering helpful suggestions in our email correspondences.

Support has great communication and friendly interactions over two more years of use.

Positive

We have and continue to use another VPN internally, though as it is not a tunneling VPN. This didn't provide us with the dedicated end-point necessary to set up access control with another third-party vendor's application.

It's a very simple setup process. The admin console is easy to understand and use to administer licensing for you and your team. New User emails provide end-users with direct setup instructions for their account and immediately present the download options for the latest versions of the application. Application installation can also be performed in advance as it does not require the user to log in during the installation process.

The solution is deployed internally personally using an IT army of one.

As a non-profit organization, this one worked best for our budget needs for the pricing and stability of service, with the scalable licensing we needed to allow our marketing and broadcast teams to grow and expand their capabilities.

We used NordVPN as a base point for services and pricing originally.

I'm hard-pressed to come up with anything negative to say about GoodAccess. The product has been great and stable, updates have been stable and service allows older instances of the client to function even when the company pushes a new update to the GUI. Admin console system-generated emails are quick to send out, including automated password reset requests that skip the direct need to have admin interaction.

During the onset of the COVID lockdown in the UK, our organization faced a pressing need: ensuring our diverse team could work from home without any compromise on connectivity or security. 

Our primary use case for GoodAccess arose from this necessity. Our environment comprises a mixture of operating systems, including Mac, Windows, and Linux. Additionally, with a team that spreads across various regions in the UK, we required a solution that could offer both flexibility and reliability, allowing our employees to access our internal network and critical applications seamlessly from their remote locations.

GoodAccess has been a game-changer for us. The ability to work remotely, especially during the initial lockdown phases, ensured our operations suffered minimal disruptions. Our organization transitioned from a traditional office setup to a hybrid working model, and GoodAccess played a pivotal role in that evolution. 

The solution's robustness has meant that our team, regardless of where they're located, feels as though they're working right from the office, having secure and quick access to all essential tools. 

By eliminating connectivity concerns, we've been able to focus on our core operations and maintain productivity levels.

Several features of GoodAccess have stood out for us. 

Firstly, their comprehensive support for diverse operating systems ensures every team member, irrespective of their device, remains integrated. 

Secondly, the addition of OpenVPN support offers a layer of versatility that's crucial for businesses like ours, which prioritize flexibility. 

Perhaps the most valuable has been its reliability. Even though we proactively set up our own backup VPN server on Amazon AWS, we've never had to resort to it. This unwavering reliability underscores GoodAccess's commitment to providing top-notch service.

While there's much to laud about GoodAccess, there's room for improvement. 

Their recent revision in pricing was a jolt. Though any business understands the need for periodic pricing evaluations, a clearer communication strategy and more gradual changes might have been more palatable for long-term clients like us. 

While they have been flexible and receptive to feedback, more proactive and accommodating engagement before implementing major pricing changes would be appreciated. Establishing a clearer feedback loop and consultation mechanism in advance can help bridge this gap in the future.

We've been using GoodAccess for several years and remain satisfied with their service. 

The solution's stability is excellent.

The solution offers a very good package for up to five users - after which it is worth negotiating with your account manager.

Technical support is responsive and flexible. We've had no issues at all.

Positive

We didn't use a previous solution, however, we have implemented Amazon AWS in parallel.

The initial setup is easy. 

We handled the setup in-house.

We evaluated Amazon AWS, however, we valued the support that GoodAccess offered.

We use GoodAccess as a site-to-site VPN service only. There are hundreds of sites located all across the country using different ISP and we had to find a way to connect them together for A/V streaming and video conferencing as well as to remotely access the equipment. Due to video conferencing, the bandwidth had to be high and latency/jitter low. It was challenging to find a consistent way to connect them all together without a VPN until we found GoodAccess. 

We also wanted to use our own Mikrotik and Teltonika routers as the VPN client/endpoints. Now all sites are linked by VPN using OpenVPN and IKEv2 with private static IP addresses so we can easily connect as needed and establish video conferencing calls over the network.

GoodAccess was the only hosted VPN solution we found for a reasonable cost that allowed us to establish a site-to-site VPN network for hundreds of locations across the country. 

When we first contacted them, the founders of the company got involved to help customize the solution for us as needed. We had a free trial first to make sure everything worked before committing to an annual contract. Other VPN providers did not offer this sort of service and it was too expensive for us to set up our own VPN gateway equipment.

The ability to connect routers to the VPN and the flexibility to allow site-to-site VPN tunnels was why we chose GoodAccess for our needs. 

Instead of using computers to directly connect to the VPN, we use Mikrotik and Teltonika routers at remote sites with OpenVPN and IKEv2 connections. 

GoodAccess allowed us to establish a private IP network so all the equipment at our sites can communicate securely over the VPN via private IP addresses (172.24.0.0 network). There are gateways located worldwide but we appreciate there is one located in our country for minimal latency.

The logs do not go back very far. This can be difficult to review past usage. It would be nice if we had the option to increase the log retention for maybe up to a year. Alternatively, we just download the logs each month so we have our own copy. Some users may not want logs so this should be an option only. 

It would also be nice if we could search the user/member list with more fields such as the private IP address as currently there is no way to do that or export the list. We have had to keep our own list of IP addresses to usernames as a result. 

Any of the improvements are just for ease of use mainly, we cannot think of any improvements as to how the networking actually works.

I've used the solution for one to two years.

There have been very few outages and the one that did occur was very quickly resolved when we contacted their support

I have no concerns over the solution scaling to our needs. We currently have 100 sites connected and are planning to expand up to 500 sites.

Their support is truly 24/7; even if you have to send an email they get back to you very quickly.

Positive

I did not previously use a different solution.

The setup of the service was very easy. The most complicated part was configuring our routers, however, GoodAccess even provided an example script for our Mikrotik routers that only needed minor modifications for our needs.  

There was no sample for our Teltonika RUT routers. That said, we were able to determine the correct configuration with standard OpenVPN configuration files and only minor changes. 

We implemented it with the help of an in-house consultant.

We've witnessed ROI within one to two years.

Don't be afraid to ask GoodAccess for technical advice or customization for your solution. When we first started we were concerned the default IP subnet they provided might be too small so they increased it for us. Their support team is very knowledgeable and may be able to provide advice on configuring your VPN endpoints.

We looked at several other VPN providers such as NordVPN and Express, and also considered setting up our own VPN gateway using Cisco, Juniper, or Mikrotik hardware.

I really like GoodAccess - it should be called 'Great' access! When I first contacted them about our use case one of the founders got personally involved and helped us with a free trial so we could make sure it worked for us before committing to an annual contract.