Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Altitude Xperience is a truly unified and complete customer interaction software suite. It will enable your contact center to integrate different functionalities and tools to guarantee a superior customer experience (CX), ensuring that customers reach the right resource from the first contact.
