Huntress Managed EDR Reviews

As an MSP, my main use case for Huntress Managed EDR is to roll it out to my managed service clients that are under contract so I can secure their endpoints and review any potential security incidents that arise.

Yesterday, I had a specific example where we had a device compromised by a bad executable link that looked like a voicemail, and the user clicked it. Huntress Managed EDR flagged it when the script ran and installed either another RMM as well as a rogue ScreenConnect incident, and it was able to isolate the endpoint, notify us, and provide automated remediation.

The best features Huntress Managed EDR offers include the rapid response for compromised devices and the integration with ITDR, giving me the ability to secure both device and user accounts simultaneously so that there is no gap in the response time.

Huntress Managed EDR has positively impacted my organization by making the response time much faster. Being able to respond to those reports as they come in is critical to my ticketing system and knowing to reach out to users and follow up immediately.

Huntress Managed EDR enables each team member to be more effective and more valuable to our clients with our reaction time. Many times we are reaching out before they know something is wrong because we have received the report and can respond immediately to those issues, becoming more proactive rather than discovering something a day or two later.

Regarding improvements for Huntress Managed EDR, there was an example yesterday where the UI had unclear directions and it caused the agent itself to be removed from the endpoint device during a critical moment. I worked with the representative who is going to reach out to the UI team to adjust some of those issues perhaps by putting up warnings or similar elements. Overall, it is really solid, with just a few UI placements, button descriptions, and caution messages that could be added before certain actions are performed.

My impression of Huntress Managed EDR's ability to detect persistent footholds on our endpoints is quite good, but there was one issue where it described to remove something and I believed it was referring to the foothold itself, but it was actually talking about the whole agent, which I did not think was very intuitive. Other than that, I would say it does fairly well.

I have been using Huntress Managed EDR for about six months.

Huntress Managed EDR is stable as far as I have seen.

The scalability of Huntress Managed EDR is very easy.

The customer support for Huntress Managed EDR is very good.

Huntress Managed EDR's 24/7 SOC support impacts my organization's security operations significantly. Having the ability to reach out to them at all times definitely makes a big difference, especially because we operate during normal business hours, but if a security incident were to arise, having that support on hand is extremely beneficial.

I am not sure which cloud provider we use. My experience with pricing, setup cost, and licensing was handled by our managed service director, so I cannot speak to that specifically.

I cannot share any specifics regarding return on investment, but generally speaking, Huntress Managed EDR enables each team member to be more effective and more valuable to our clients with our reaction time. Many times we are reaching out before they know something is wrong because we have received the report and can respond immediately to those issues, becoming more proactive rather than discovering something a day or two later.

I am not sure which cloud provider we use. My experience with pricing, setup cost, and licensing was handled by our managed service director, so I cannot speak to that specifically.

I was not a part of the process of evaluating other options before choosing Huntress Managed EDR.

I would rate the customer support nine out of 10.

My advice for others looking into using Huntress Managed EDR is that it may take a little time to get set up upfront, but once everything is in place, it is super helpful, very thorough, and somewhat intuitive. If you know what you are doing, it will take a little time to understand it, and as they are improving some features, hopefully that should become easier to understand. Overall, I would highly recommend it. I would rate this product an 8 overall.

Public Cloud

My main use case for Huntress Managed EDR is that I am an MSP, so I have incorporated Huntress Managed EDR into my offering for all my clients as a default MDR solution. This means that any client machines which I manage always have Huntress Managed EDR installed on them for managed detection and response.

A quick, specific example of how I use Huntress Managed EDR for one of my clients involves a client in health services where Huntress Managed EDR found that they were storing passwords in plain text in Excel files on their client machines. Huntress Managed EDR pointed this out to me, and I spoke with the client to let them know about the potential security risk of those files being present, and we resolved the issue.

My main use case for Huntress Managed EDR is that it actually provides a fully autonomous solution, so I do not have to worry about day-to-day operations or manually going through all the logs and antivirus alarms to check whether all my clients are secure or not. I can rely on Huntress Managed EDR to alert me of any abnormalities or anomalies and to help resolve any issues.

The best feature of Huntress Managed EDR is its integrations and scripting capabilities. When I install RMM on my client machine, my RMM has a policy set up to install Huntress Managed EDR on the client machine straight away. This process installs Huntress Managed EDR, turns on all the antivirus features, updates, and manages signatures on the client machines, and it produces all the data into the Huntress Managed EDR platform for me to access.

The integrations and scripting that Huntress Managed EDR offers make my work significantly easier because I do not have to install Huntress Managed EDR specifically on every single client machine individually. My RMM, which is Gorilla, has defined policies, scripts, and integration with Huntress Managed EDR. I only need to map the client in Huntress Managed EDR organization with my Gorilla client, and I can create policies to install Huntress Managed EDR automatically when Gorilla is installed on the client machine. This greatly streamlines my workload, allowing me to manage Huntress Managed EDR installation and reinstallation directly from both Gorilla and the Huntress Managed EDR platform.

Huntress Managed EDR has positively impacted my organization because I can confidently tell clients that I am offering a best-in-class, state-of-the-art MDR solution incorporated within my offerings. This means my clients do not need to purchase any other antivirus or MDR solution or pay me separately for any additional security, creating a strong value proposition and enhancing my competitive position.

One area where Huntress Managed EDR can improve is in alerting. Recently, one of the RMMs I use went crazy and was flagged by Windows Defender antivirus as a Trojan. However, I was not alerted by Huntress Managed EDR about the Trojan detected on my computer, though Windows Defender quarantined it. Huntress Managed EDR indicated this is a normal behavior, but I would prefer to be alerted whenever there is any incident involving Windows Defender on any machines, regardless of the status of the incident.

I have been using Huntress Managed EDR for about three years or more.

Huntress Managed EDR is stable so far.

Huntress Managed EDR is easy to scale; it is automatic.

My experience with customer support has been good; I have been assigned an account manager, and I have no complaints.

Before choosing Huntress Managed EDR, I considered SentinelOne, but I did not evaluate the MDR side of it. I was using SentinelOne's EDR side for about three to four years before switching to Huntress Managed EDR.

While I do not have specific measurable metrics to share, I can say that I have seen a return on investment since I do not need another staff member to manage the alerts or threats from any client machines, which means money and time saved.

My experience with pricing, setup cost, and licensing has been very straightforward, as Huntress Managed EDR pricing is clear, the setup cost is transparent, and licensing is easy to understand.

The cloud provider I use is Huntress.

Using Huntress Managed EDR is straightforward; I only need to install it on the client machine, and then I have access to the Huntress Managed EDR platform to view all the relevant information in one place.

The fact that the solution is fully managed by Huntress Managed EDR 24/7 has significantly reduced my workload regarding triaging and managing alerts, providing me with assurance and peace of mind that all my network and computers are secured.

I do take advantage of Huntress Managed EDR's ability to automatically remediate low-severity threats, which has reduced my workload related to security operations because I do not have to continuously monitor all my client machines for all alerts.

My advice to others looking into using Huntress Managed EDR is that it is a very robust solution that offers great value for money at a very good price. I would rate my overall experience with this solution a 10 out of 10.

Public Cloud

Other

My main use case for Huntress Managed EDR is that it lets me sleep at night, knowing that the Huntress team is making sure that all of our devices are protected, and monitoring those alerts means that we don't have to be so worried about it.

A recent situation where Huntress Managed EDR caught something involved an alert we got from a different EDR tool. We had CrowdStrike installed, and while it detected something, it didn't really elaborate, and their SOC team wasn't really all that helpful. So, we reached out to our Huntress support team and asked if they could please look into it for us, and they were able to identify that the file had been quarantined and help walk us through remediation, which was incredibly helpful from the Huntress team.

The remediation from Huntress Managed EDR has been incredibly helpful. I don't have a background in cybersecurity; I come from a networking discipline, so having the remediation assistance from Huntress has made it very easy to ensure that we're doing the right things to make sure that our clients are secure. The availability of Huntress Managed EDR for all major operating systems affects our cybersecurity strategy, as it's one of the reasons why we use Huntress; we need to cover Linux, macOS, and Windows PCs.

By far, the human-led SOC is probably the biggest feature that Huntress Managed EDR offers for us, as we get a ton of noise from some of our AI-first tools, whereas from Huntress, we know that if they're calling, then there's a real problem, as opposed to some of the others where we might have alert fatigue from alerts that end up being nothing.

Huntress Managed EDR has positively impacted our organization primarily by reducing alert fatigue, which has been incredibly useful in the way that we conduct our work. Additionally, it has also led to faster threat response, as we've historically had a hard time reaching anyone over at CrowdStrike, but being able to get a hold of someone at Huntress through the online chat or request for callbacks usually means we have a support person with us in less than ten minutes, which is incredibly helpful.

In terms of alert fatigue, we've probably gone from getting fifteen to twenty non-serious alerts to, with Huntress, pretty much none. We're fairly confident that when Huntress sends over an alert, it's something we need to action right away.

I believe that the new support feature they've added, the managed endpoint protection and response, should be included as part of Huntress Managed EDR. It doesn't make sense for those to be two separate products; it really should be just one product, even if the cost of that one product goes up.

Regarding Huntress Managed EDR's AI capabilities, I didn't even know that the EDR had AI capabilities. I would love to hear more about the AI capabilities and what governance and security is currently in place, as I obviously want to ensure that our client's information isn't being used as training data.

I wouldn't say that any AI is generally trustworthy. I believe a human in the loop is always going to be important. I strongly believe in IBM's decision to make sure that none of its managers let a computer make a decision that a human should make because a computer cannot be held responsible, and I wouldn't want Huntress's AI to be responsible for my clients' security posture. If Huntress decides to follow the path that SentinelOne and CrowdStrike seem to not understand isn't what their clients want, which is handing off their SOC to an AI, then we might be considering other options.

I have been using Huntress Managed EDR for about three years, actually, having started a trial when we were first looking for an EDR solution and I fell in love with it right away. We've run other tests of other EDRs alongside Huntress, and time and time again, Huntress just seems to beat everyone out.

Huntress Managed EDR is more stable than this AI.

The customer support is fantastic.

I previously used CrowdStrike because of their over-reliance on AI.

My experience with pricing involves setup costs that are fine, but licensing is a bit unclear, as I don't know exactly what we're licensing from Huntress outside of just its bare pricing. However, I do think the pricing is a little on the high side.

The twenty-four hour per day human-led SOC support from Huntress Managed EDR is probably the biggest reason why we're on Huntress, so we are keeping that.

My advice to others looking into using Huntress Managed EDR is to never take a call from one of their AIs.

I rate Huntress Managed EDR a nine because I would prefer to see some consolidation in the platform.

Public Cloud

Other

I haven't utilized their cybersecurity awareness training because we use KnowBe4 for that, but when it comes to ITDR, EDR, and SIEM, I've used all of those products. I use them fairly regularly with my clients, so we have four different offerings when it comes to EDR: SentinelOne, Sophos, Huntress Managed EDR, and ThreatLocker, which we actually just recently added to our line card.

When it comes to Huntress Managed EDR, it's been my preferred ITDR and EDR because we've had great success utilizing Huntress Managed EDR's own network and security operations center. EDR is a requirement for every business that we work with. A lot of the businesses that we work with usually have something as simple as Webroot, which is more geared towards residential use. I always recommend something more robust when it comes to business-grade EDR. That's been my experience with Huntress Managed EDR—getting people switched over from these really basic antivirus software that they have.

It's been significantly more secure, especially because we get to offload some of the work from our engineers to Huntress Managed EDR's own security operations center. It's helped make our organization more secure, our clients more secure, and also helped offload a significant workload from our engineers.

I actually just had a client who had a breach. They brought us in after the fact and their email was getting locked down by ransomware. I was immediately able to deploy Huntress Managed EDR to help remediate that issue.

Huntress Managed EDR is extremely robust, very secure, and I recommend it to every client that I work with.

Huntress Managed EDR has helped significantly reduce our workload so that our engineers can focus on other tasks at hand. It's been nothing but a great success and a great experience working with Huntress Managed EDR.

Huntress Managed EDR is very easy to deploy. It's our preferred Endpoint Detection and Response and IT Detection and Response for every endpoint. I have not had any issues whatsoever.

Working with their network operations center has been a wealth of knowledge when it comes to remediation. I would give it a ten only because, comparatively to other software that we use, Huntress Managed EDR does the best job.

I actually haven't used their cybersecurity awareness training, so I'm not sure how that really stacks up against the competition. That probably doesn't seem to be a big push for them. I would to see more work being done on the cybersecurity awareness training because we have other preferred products that we could use. I'd like to see them having more focus on that.

It's been about two years.

Huntress Managed EDR is a lot more secure than other antivirus software that our clients typically would have.

A lot of the businesses that we work with usually have something as simple as Webroot, which is more geared towards residential use. I always recommend something more robust when it comes to business-grade EDR. That's been my experience with Huntress Managed EDR—getting people switched over from these really basic antivirus software that they have.

Anytime we install Endpoint Detection and Response, it's anywhere from five to seven minutes per endpoint.

That would probably be a question best answered by one of my engineers. They're actually behind the scenes doing all the actual work. Huntress Managed EDR has been our preferred product when it comes to any endpoint and IT detection and response across the board. We've used SentinelOne, we've used Sophos, we've used ThreatLocker. Huntress Managed EDR is definitely our preferred software.

Huntress Managed EDR has helped significantly reduce our workload so that our engineers can focus on other tasks at hand. It's been nothing but a great success and a great experience working with Huntress Managed EDR.

Pricing is fine. It's in line with other cybersecurity software that are available. SentinelOne is probably more expensive, so Huntress Managed EDR falls somewhere in the middle. We charge our clients fifteen dollars per endpoint, but it's anywhere between seven to fifteen dollars depending on what product we need. Pricing is really in line with what the current market is at.

I don't really have anything negative to say about Huntress Managed EDR or working with them or using their software. I have no feedback to provide there. That's all being taken care of by Huntress Managed EDR. One of my engineers has had experience with their support, but I don't recall what that was specifically. My overall rating for this product is ten out of ten.

My main use case for Huntress Managed EDR is securing our digital estate and providing that same level of security to our customer base. A specific example of how I use Huntress for that purpose is that I leverage the SOC's expertise to analyze events and signals and rely on their advice and guidance on how to proceed with threats in an ever-evolving landscape.

The best features Huntress Managed EDR offers include noise suppression, so they keep their alerts to the absolute minimum. When that alert comes through, I know it is important, whereas other SOCs seem to churn out alerts constantly.

The noise suppression has kept me focused on real issues, so I do not suffer from any alert fatigue with Huntress Managed EDR because when something comes from them, I know it is going to be real and it is going to be something I need to address.

Huntress Managed EDR has positively impacted my organization by reducing effort from the service desk, which no longer has to try and unpick and unravel things that they are probably not best trained for. We are not security analysts; we are support people, and being able to have a helpful group of security analysts on hand provides assurance, saves time, and helps uplift our customers and increase security.

Time saved is definitely one specific outcome I have noticed. While other SOCs churn out maybe ten, fifteen, or twenty alerts a month, I get maybe one alert from Huntress Managed EDR, and that is due to the human element of the investigation, not just forwarding on events from its service but actually having intelligence behind it offered by their human analysis team.

To improve Huntress Managed EDR, I would probably ask for more integrations with other antivirus solutions. They have recently done integration with SentinelOne and have a deep integration with Defender for Endpoint, but offering that integration into the other market leaders in antivirus would increase the product scope.

I have been using Huntress Managed EDR for about eighteen months.

Huntress Managed EDR is very stable.

Huntress Managed EDR's scalability has no issues. It seems very elastic in its approach, and anything I have thrown at it has not caused any issues or disruption. It is very easy to scale.

The customer support for Huntress Managed EDR is superb, being very responsive, very understanding, and very patient.

Positive

I did not previously use a different solution, but I have used other SOCs which came with clients, so I have an understanding of what the other solutions provide.

The product itself is extremely easy to use and to onboard compared with its competitors. There are no additional servers that I require to spin up, and no additional licensing that is required. I can go from zero to hero in a very short space of time.

Using Huntress Managed EDR has not reduced the need for expensive security tools, but it has complemented the tooling that we have. While I still have my security stack in place, I now have dedicated security analysts who are able to navigate that territory and use it effectively.

I do not have any metrics I could share that would help on the return on investment question, but there is definitely a time saving. Before, I would have to try and work through security events myself when I am not a security analyst. Now having a SOC to lean on in these events who is going to give me clear, concise answers is a significant time saver.

I was not involved in the pricing discussions.

Before choosing Huntress Managed EDR, I evaluated quite a few options. Blackpoint springs to mind, but this was some time ago.

I have nothing negative to say about my main use case or how my team interacts with Huntress Managed EDR because Huntress Managed EDR is superb. All our interactions with them from account management to support to their product integration are all excellent.

I have nothing else to add about the features.

To those looking to use Huntress Managed EDR, my advice is to give it a trial. Look at the dashboards, check out the reports, engage the support team, and see for yourself what it is like.

I have nothing else to add about the needed improvements or any other features I wish Huntress Managed EDR would offer.

After deploying Huntress Managed EDR, I would say it took almost immediate effect to start improving my organization's security because as soon as the telemetry starts flowing towards their organization, I can see the signals being investigated, providing assurance almost overnight that there is now a team looking at these events where before there was none.

I rate Huntress Managed EDR a solid eight. I choose an eight because of the integration I mentioned earlier, where it is definitely going to benefit from some more integration with other antivirus product vendors, and also because there is always going to be room to improve.

Public Cloud

Microsoft Azure

My main use case for Huntress Managed EDR is having a 24/7 backed SOC to protect all our clients. Huntress Managed EDR is configured with Defender for 100% of our client base as a specific example of how I use it with my clients.

The best feature Huntress Managed EDR offers is EDR. The integration with Microsoft stands out to me in the features of Huntress Managed EDR, not referring to BDR.

The integration with Microsoft benefits my organization and workflow because, with Evolve IT being a Microsoft partner, having an EDR product that integrates seamlessly with Microsoft is hugely beneficial. The remediation is visible through logs within Microsoft.

Huntress Managed EDR has positively impacted my organization. The positive impact looks like improvements in security; having the backing of a 24/7 SOC for a small team at Evolve IT was the reason why we went with the partnership with Huntress initially.

I cannot say anything, even something small, that could make Huntress Managed EDR even better for my organization, as not having any experience with other products like CrowdStrike or SentinelOne MDR makes it hard to determine what could be improved. We are very happy with the features it provides and the security and the partnership in general.

I have been using Huntress Managed EDR for two years.

Huntress Managed EDR is stable.

Huntress Managed EDR is very scalable.

The customer support is excellent. I would rate the customer support on a scale of one to ten as a ten.

Positive

I did not previously use a different solution.

Huntress Managed EDR is very easy to use from the portal; the various portals, the EDR, the ThreatOps, the SOC, they are all very easy to navigate on the main portal page.

I have seen a return on investment in terms of time saved, definitely. I do not have metrics around it, but we did not have the ability to offer a 24/7 SOC prior to Huntress Managed EDR.

My experience with pricing, setup cost, and licensing shows that pricing is competitive, the setup cost was minimal, and the licensing model is good, with the account manager that we have being very proactive in pushing us onto the greater discount tiers when available to us.

I evaluated other similar solutions before choosing Huntress Managed EDR, specifically CrowdStrike and Arctic Wolf. The partnership and the community aspect of Huntress was a draw early on when comparing Huntress with CrowdStrike and Arctic Wolf regarding providing proactive protection against threats.

I rate Huntress Managed EDR overall as a nine out of ten because nothing is 100% perfect. Huntress Managed EDR is a solution specifically for the SMB market as 100% of our clients have Huntress Managed EDR deployed. The fact that Huntress Managed EDR is fully managed 24/7 has affected my workload positively when it comes to triaging and managing alerts, allowing me the peace of mind knowing that whenever Huntress Managed EDR is deployed at one of our clients, that site is backed by the SOC, which is invaluable for a small company at Evolve.

Using Huntress Managed EDR has not necessarily helped reduce the need for expensive security tools or hiring expensive security analysts, as we were always going to have a solution whether it was Huntress Managed EDR or CrowdStrike or SentinelOne MDR. My advice to others looking into using Huntress Managed EDR is to get on board as soon as possible. My company has a business relationship with this vendor beyond being a customer, as we are a reseller and partner. I rate Huntress Managed EDR overall as a nine out of ten.

Huntress Managed EDR is used for endpoint protection for our customer base, as we are a managed service provider.

Huntress Managed EDR performs well when it comes to SOC analysis.

Using Huntress Managed EDR has helped us reduce the need for expensive security tools or to hire expensive security analysts.

We are able to utilize additional tools that Huntress offers, which gives us better pricing and ensures that our technicians are not spending a lot of time looking at security logs and can focus on day-to-day service efforts.

The fact that Huntress Managed EDR is fully managed by Huntress 24/7 has made it easier for us and ensures that our technicians can have a normal workday when it comes to triaging and managing alerts.

We utilize the ability to automatically remediate low-severity threats.

The automatic remediation feature works well, and we have not run into any problems or issues with it.

Reporting for Huntress Managed EDR could be better.

There has been no instability such as downtime regarding Huntress Managed EDR.

Technical support and customer support have been contacted regarding Huntress Managed EDR.

They are very responsive and knowledgeable when it comes to support.

Positive

Huntress Managed EDR was easy to deploy.

We were able to deploy Huntress Managed EDR within a matter of minutes.

One person can deploy Huntress Managed EDR.

SentinelOne has been used as an alternative to Huntress Managed EDR.

Huntress Managed EDR has a more mature SOC compared to SentinelOne, so we prefer Huntress Managed EDR because of that maturity.

Huntress Managed EDR has improved our company's overall security.

The benefits of Huntress Managed EDR were seen almost immediately after deploying it.

Huntress Managed EDR is a good solution for SMBs.

The pricing for Huntress Managed EDR is reasonable.

Maintenance for Huntress Managed EDR would only be agent updates, but that is pretty much automated.

Huntress Managed EDR receives a rating of eight on a scale from one to ten.

I use Huntress Managed EDR on all my clients' PCs across our organization and others. Even when clients decline the service, I install it on their machines to enhance overall security, providing it for free to those who cannot afford it. I ensure every device under our management has this protection.

Our Huntress deployment is considered hybrid because it requires an agent on each machine to communicate with the Huntress Security Operations Center and then display the information on a centralized dashboard. This setup allows me to monitor the status of all my machines remotely. 

I immediately recognized the benefits of Huntress Managed EDR. One week after deploying it for my clients, it detected potentially harmful applications on one computer and protected approximately 300 other machines from infection.

Huntress Managed EDR is extremely user-friendly, featuring a simple interface and effortless endpoint installation. The software seamlessly integrates with my RMM, automating installation on new devices.

Huntress has begun offering its services to individuals, indicating expansion beyond the Small and Medium-sized Business market. Its increasing popularity and necessity, even for Managed Service Providers like myself, highlight its value as an essential tool in today's environment.

Huntress's 24/7 monitoring has simplified my workload when triaging managed alerts. Being able to assure my clients that their information is constantly being monitored by a dedicated associate significantly enhances my credibility and provides them with peace of mind.

Huntress's ability to automatically remediate low-level threats proved invaluable when one of our internet-connected computers was infected. By isolating the compromised machine from the network, they effectively prevented the threat from spreading.

Huntress has improved our security significantly by 90 percent. Previously, relying solely on virus protection with its limited DAT file left vulnerabilities, particularly to code-based attacks, potentially exposing my customers to risks.

Based on my experience, Huntress surpasses its competitors in terms of user-friendliness and proactive protection, making a switch unlikely.

The EDR is the most valuable feature. I use the EDR from Huntress exclusively. I know that when something happens, they'll contact me or ensure that it's addressed, even if I'm asleep. So, if I wake up and something has happened overnight, it's already been taken care of before I even get out of bed.

Installing Huntress on a Mac presents a challenge for end users due to the operating system's security features, which require administrator privileges for installation. Ideally, remote installation through an RMM tool would be seamless, but current limitations necessitate direct user intervention and admin rights. Streamlining this process for a more user-friendly experience would significantly enhance the product's appeal to Mac users.

I have been using Huntress Managed EDR for two years.

Huntress Managed EDR is stable. I have not experienced any lagging, crashing, or downtime.

Scaling Huntress is simple; I can manage up to a thousand devices without issue. I handle around 300 devices, but a new partnership is likely to double or triple that number. I'm confident I can scale further and accommodate more clients and devices as needed.

One of my customers experienced a phishing attack where they clicked on a link that installed remote access software on their machine. This new tactic bypasses traditional security measures like EDR and antivirus software because it doesn't rely on malware. I contacted Huntress support, not because their software was at fault, but to inform them of this emerging threat. I felt it was important to raise awareness about this new technique where attackers use legitimate applications to gain remote access and control of computers.

Positive

I have used several antivirus solutions, including Webroot, Bitdefender, and Panda, but Huntress Managed EDR is the best and makes me feel the most secure.

Deployment is straightforward, thanks to Ventura. I created a script that automatically installs on all my devices.

I implemented Huntress myself.

The cost is somewhat high because I'm a small business owner with a limited user base. However, alternative solutions are similarly priced, so cost is not a significant factor when considering the Huntress product.

I believe Huntress offers competitive pricing overall. While I wish I could leverage a more extensive client base for a better rate, our current pricing reflects our company's growth stage. Relocating from California to Montana led to client loss, and we are rebuilding our clientele. I anticipate the cost will decrease as we expand, but I find the current price acceptable.

After evaluating approximately 15 different companies and reviewing all their demos, I determined that Huntress Managed EDR was the most robust and user-friendly option for both the client and the Managed Service Provider.

I would rate Huntress Managed EDR nine out of ten. They have a Huntress Hub, but it could benefit from improved marketing. Launched a few months ago, it's still a bit rough around the edges, but I appreciate the user-friendly dashboards. I've never had any issues with the agents, and the new feature preventing users from removing them is a welcome improvement. This prevents accidental removals, which I've encountered before, and enhances security.

We utilize a variety of tools to ensure comprehensive security. Multiple security measures are essential for in-depth defence. Network scanning for open ports is one technique supplemented by specialized software for vulnerability assessment and other security tasks.

Maintenance has not been required because I have not had any issues with the Huntress agents.

Hybrid Cloud

My main use case for Huntress Managed EDR is endpoint protection for all of our clients. A specific example of how I use Huntress Managed EDR for endpoint protection with my clients is that it is a standard for all of our managed clients, and we deploy it on every endpoint.

The best feature Huntress Managed EDR offers is real-time response from the SOC. My experience with the SOC's response time has been impressive, as we had an incident on a Saturday, and the Huntress SOC team discovered it and alerted us of the incident, allowing us to quickly address it and remediate it.

Huntress Managed EDR has positively impacted my organization by protecting our clients from possible threats and users taking the wrong action, enabling us to mitigate against known threats that were stopped. One specific outcome where Huntress Managed EDR made a big difference is that we have definitely had fewer incidents of cyberattacks within the organization due to the implementation of Huntress Managed EDR.

The fact that Huntress Managed EDR is fully managed 24/7 has made a big impact on my workload when it comes to triaging and managing alerts, as it allows our engineers to focus on proactive work and client satisfaction. We make use of Huntress Managed EDR's ability to automatically remediate low-severity threats, and the impact on the workforce has been significant because it allows our engineers to focus on client-specific needs.

Using Huntress Managed EDR has helped reduce the need for expensive security tools and to hire expensive security analysts, which is important for our organization because it keeps the level of security heightened and across the top of all of our clients' minds.

I have been using Huntress Managed EDR for about five years.

Huntress Managed EDR is stable.

There have been no issues with Huntress Managed EDR's scalability as we have increased in user count.

The customer support for Huntress Managed EDR is excellent.

We have used other EDR solutions, and Huntress Managed EDR compares really well with those; in some instances, it has discovered threats that other EDR tools have not.

My experience with pricing, setup cost, and licensing is that I was told it was straightforward as that was before my time, with my company having already implemented Huntress Managed EDR before my arrival.

I would rate Huntress Managed EDR a ten out of ten. I chose this rating because it has really intervened when other security tools have failed and saved us from possible breaches and long weekends of hard work from our engineers.

Using Huntress Managed EDR is fairly easy once it is configured and you have all your baseline configurations tested; after that, it requires very minimal involvement. I evaluate Huntress Managed EDR as a great fit for the SMB market, especially where there is little IT personnel within the business, as the solution complements the security stack.

I would definitely give Huntress Managed EDR a try and test it in your environments to see the benefit.

My main use case for Huntress Managed EDR is protecting our endpoint devices from any threats and monitoring any issues that can come up.

A quick specific example of how I use Huntress Managed EDR for endpoint protection is that we keep an eye on all of our devices and check configurations for antiviruses to ensure they are correct. We also use it for monitoring ins and outs.

The best features Huntress Managed EDR offers, in my opinion, are easy-to-use dashboards and great information density. I can see everything I need to see very quickly. The speed of the agent at being able to check in with devices is also very good.

Huntress Managed EDR has positively impacted my organization by giving us an overview into the health of our devices from a security standpoint; without it, we would be somewhat blind.

The dashboards and information density make my daily work easier because it's very easy to check on a device and make sure that everything is up to date since I can click on it and get all the information on just a couple of pages. The agent being quick is helpful if I need to remediate any policies or fix any issues as it updates very quickly.

I think Huntress Managed EDR could be improved in a few areas. The Mac monitoring still has a little way to go, but other than that, it's a pretty good product.

Huntress Managed EDR has recently added SIEM integration into Mac, which is not for EDR. I think the information density on Windows is just higher, and there's no way to tap into XProtect. That may be a limitation on macOS's side, but it's something I noticed.

The installation process is really easy, and I was able to deploy it on my ancient devices with no issues. The dashboard is very easy to understand.

I have been using Huntress Managed EDR for about four months.

Huntress Managed EDR is stable; I have never had any issues with it.

Huntress Managed EDR's scalability is really good because I have it set up to deploy the install script on both macOS and Windows. Every time a user registers a new device, Huntress Managed EDR just works because of how I have it set up on InTune.

Customer support has been fantastic. I had an issue yesterday where a policy wasn't aligned properly. I needed to know exactly how to fix it, and the customer representative got back to me straight away on live chat. They followed up later to commit a solution to the issue, which was brilliant, friendly, and really good quality. I give props to the support team.

As a company, I believe we've always used Huntress Managed EDR.

The installation process is really easy.

I cannot really share a return on investment in terms of metrics such as fewer employees needed, money saved, or time saved, as I am the only IT person in the company, so we would not have saved money at this point. We're quite a new company, so there's no trimming the fat going on.

My experience with pricing, setup cost, and licensing has been all great. The sales representative that we used was really good and helpful, explaining everything perfectly in the demos that we saw, which were also very explanatory, and the pricing seems to be very good.

Before choosing Huntress Managed EDR, I did evaluate other options; I went through ESET from my old company and looked into it, but Huntress Managed EDR just seems to be a better solution overall.

My advice to others looking into using Huntress Managed EDR is to do it; it's really good, easy to manage, and a great solution.

I have to say that Huntress Managed EDR is a really good solution with great customer service, and the sales representatives are really friendly. I am looking forward to what's next, and it's just a great solution. I gave this review a rating of nine out of ten.

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