Huntress Managed EDR Reviews

Huntress Managed EDR is our primary EDR for all of our managed devices at our MSP. We put Huntress Managed EDR on all Windows and Mac endpoints that we manage, and it is the primary tool that finds threats on those devices. We've had very good success with it identifying any persistent compromises or unusual files and unusual activity.

We also use it to manage Windows Defender, which is the antivirus we use on our managed devices.

We've been using Huntress Managed EDR for so long that it's hard to know what things would be like without it, but we have avoided any ransomware incidents on machines we manage for seven years, and all breaches have been isolated and identified very quickly. We've never run into any situation where there was a persistent compromise on a device that Huntress Managed EDR did not detect. Over seven years, we've found it to be very, very effective.

Deploying Huntress Managed EDR gave us an immediate improvement in security.

The best feature of Huntress Managed EDR is that unclassified threats are reviewed by Huntress Managed EDR directly, so we don't have to waste time on reviewing things that are not actual threats. Huntress Managed EDR looks at those first and they only inform us if they think it's a real threat, and that's been a huge time saver for my team.

Huntress Managed EDR's review process has probably cut our workload in half when it comes to the time it takes regarding dealing with threats because we don't have to deal with so many false alarms and our response times are very high because when Huntress Managed EDR does flag something for us, we take it very seriously because there's such a low false positive rate that we pretty much assume that there's a real breach or threat.

Huntress Managed EDR has really increased endpoint security over using just antivirus alone. It has really reduced the amount of false positives we get and saved us a lot of time. The ability to clearly report on what Huntress Managed EDR is doing with our clients and the summary reports are very useful in giving our clients confidence that we're actually watching out for the security of their endpoints.

Huntress Managed EDR has definitely helped reduce the need for expensive security tools or to hire expensive security analysts and it really has helped our bottom line providing effective security for our clients without having to charge a huge premium for that.

It would be useful to get a little more information about exactly what Huntress Managed EDR is examining and how it is identifying new and emerging threats so we can show that to our clients and make them more confident that we put a really high-tech security solution in place. Other products are a little more flashy and might have a little more marketing prowess because they have such a huge amount of information and they have security maps and threat portals and all sorts of features that we don't necessarily find to help security, but they do help those products when you're showing them to clients.

If Huntress Managed EDR directly integrated with NinjaOne in a seamless fashion where it was automatically deployed and health was automatically maintained and reported on by our RMM, which is NinjaOne, that would push it to a 10. Alternatively, if it had an antivirus engine directly in the product, that would be beneficial. Many businesses still believe they need an industry-known antivirus product like a SentinelOne or a Bitdefender, something they recognize. If Huntress Managed EDR had an antivirus engine in it, even if that antivirus engine was simply as good as Windows Defender or piggybacked on top of Windows Defender, something that we could market as an antivirus, that would actually be a big benefit to us and push it to a 10.

I have been using Huntress Managed EDR for seven years.

Huntress Managed EDR is very stable.

Huntress Managed EDR's scalability is very easily manageable as we can deploy it to five machines as easily as we can deploy it to 500 machines.

Customer support for Huntress Managed EDR is very, very good.

Positive

I used to use RocketCyber and we switched to Huntress Managed EDR because they were bought by a horrible company that was going to kill the product. After moving back to Huntress Managed EDR, we realized that we were getting a far superior service from Huntress Managed EDR than we were from RocketCyber.

My experience with pricing for Huntress Managed EDR is that pricing is very good. There's no setup costs. Licensing is really good. I have absolutely no complaints about any of those.

We are a partner with Huntress Managed EDR, but we don't resell the product. We use the product directly as part of our service.

We've had a great return on investment with Huntress Managed EDR. We have to provide endpoint security as a core part of our service as an MSP and using Huntress Managed EDR has saved us approximately a thousand dollars a month over using other more expensive, less effective solutions.

My experience with pricing for Huntress Managed EDR is that pricing is very good. There's no setup costs.

I have evaluated other similar solutions and compared Huntress Managed EDR with SentinelOne and I found that Huntress Managed EDR was more effective with far fewer false positives. The co-managed backing of Huntress Managed EDR's SOC made all the difference. I found it to be a far superior product to SentinelOne.

Before choosing Huntress Managed EDR, I evaluated other options including RocketCyber and SentinelOne.

Because of the pricing, performance, and usability, Huntress Managed EDR is without a doubt the best EDR solution for small businesses that I've ever seen.

Huntress Managed EDR as a security company appears to work very hard at keeping up with new types of threats and they have made a huge difference in the security of our clients.

I would advise anybody in the space looking for an EDR solution to use Huntress Managed EDR because not only are they a great solution at a great price, they have a decade-long track record of being a very good company that supports their partners. I would rate this solution a 9 out of 10.

Our use case is to fill some security gaps that we have, especially regarding the antivirus suite that we use, which doesn't have the full capabilities of Huntress Managed EDR. Huntress Managed EDR's managed EDR capabilities allow us to take that information and use it effectively to identify any threats that may have been missed through the various layers.

From using Huntress Managed EDR, I have seen effects on our overall security. In fact, the day we installed it on a computer, it immediately started finding things that we didn't know about. It has definitely helped, especially with their new password scan option, and has helped us identify many people who are keeping passwords in a file that are unencrypted and stored on their computers.

Huntress Managed EDR is perfectly fit for the SMB market and allows other SMBs to go ahead and have a higher level of security that may not previously have been available to them because it's incredibly easy to fit into any sort of security solution that someone's working on to maintain that high level of extra protection.

In terms of room for improvement for Huntress Managed EDR, I think that if they could work with maybe other antivirus vendors to sort of work together with those, it would be beneficial because I know they work with Microsoft Defender, but we chose not to do that. It feels like we're losing out on part of the product there to be able to control things such as maybe firewall or something through Huntress Managed EDR. Sometimes when they introduce new features, they just default them off and you don't really know they're there, and usually it takes a phone call with a rep to figure out about those features. Lastly, the alerting system is a manual sign-up for it; I think if you're a user or admin in the system, you should just be signed up for the alerts instead of being an opt-in system.

I have been using Huntress Managed EDR for approximately a business week to fully deploy it for the first time as we did it in stages.

About stability, we have not seen any lagging, crashing, downtime, or any sort of instability with Huntress Managed EDR. There are a few times where the installs have gotten messed up, not through any issue with Huntress Managed EDR itself, but sometimes we had to contact support to get some things fixed that it wasn't registering properly.

Huntress Managed EDR is incredibly scalable; with the remote management tool, I can deploy it to our whole organization if I wanted to in an evening. It's very quick.

I have contacted the technical support for Huntress Managed EDR.

The speed and quality of Huntress Managed EDR's support are one of their biggest selling points, as the response time is very quick. For those who want phone support, it may not be the best fit, but getting someone through chat is pretty quick, and the account managers reply within a couple hours of emailing them.

Rating Huntress Managed EDR's support on a scale from 1 to 10, I would give it a nine because there are some supports that we've had out there that are a lot better, but they're near perfect.

Positive

I have not used any alternatives to Huntress Managed EDR as it's actually our first Managed EDR. We did look at a lot of other ones, and it's really the ease of use, the clarity of their dashboard, and the price that just made it a perfect fit.

The initial deployment of Huntress Managed EDR was sort of difficult just because it's a PowerShell script, but they did provide that. If you were talking about someone who may not have a full understanding of PowerShell, it could be a little difficult for them to figure out what criteria they needed to change inside that script to then run it on the endpoints.

For the deployment of Huntress Managed EDR, one person can do it if they have a remote management tool. If you don't have a remote management tool or Active Directory, one person could still do it; it would just take a much longer time.

Using Huntress Managed EDR has helped us reduce the need for any expensive security tools or to hire expensive security analysts because we've looked at other solutions, and Huntress Managed EDR fits into our organization a lot better than trying to go with a whole another solution. The other ones are much more comprehensive, but they also have things that we don't need, whereas Huntress Managed EDR fulfills that specific need we have in a very clear price structure.

Regarding the pricing for Huntress Managed EDR, I think the pricing is very fair. We started off with a smaller amount of licenses, but we were able to add more, and definitely compared to other solutions, it is saving us a lot more money than if we had paid for another solution that included the EDR. It's useful that it's a per endpoint pricing model, and they're pretty flexible if you go up and down in endpoints, where you don't get immediately charged for going over temporarily, such as if you're rolling out a proof of concept machine or something.

After deploying Huntress Managed EDR, I saw the benefits immediately because as we were installing it, we started getting those alerts. We're a medical clinic, and one of the doctors had let their kid get on their computer and there were some questionable game files that were on the computer, and Huntress Managed EDR was able to alert us of that as we were installing it.

For low-severity threats, we use the ability to automatically remediate them, but for the higher ones, we do not have it automatically remediated.

Automatic remediation works well for low-severity threats, as all our lows have been the password notifications so far, so it hasn't needed to execute anything yet for the lows. I would not know because it has not been used yet, but I imagine if it's anywhere close to how it works for those higher-level threats where we don't have it enabled, it would be able to do things such as delete the file automatically. I imagine that would be really easy to use because it's just a setting; you turn it on or off. I don't see how it would be any more difficult.

The fact that Huntress Managed EDR is fully managed 24/7 has greatly affected my workload when it comes to triaging and managing alerts by taking a big mental burden off at least myself, and I know those higher up feel the same way, because we don't have to worry about missing a text or some sort of push alert on our phones or phone calls to worry about whether they're going to miss a threat or not.

I would rate this review a ten overall.

We are a Managed Service Provider (MSP) and provide IT services to end customers. Huntress Managed EDR is used to provide our customers a high quality and cost effective Managed Detection and Response service.

We almost fully use Huntress suite, which includes Huntress EDR, Huntress ITDR, and Huntress SIEM solution to offer our end customers a 24/7 SOC and SIEM solution, making it a managed MDR for our customers.

Using Huntress Managed EDR definitely reduces the need for expensive security tools and hiring security analysts, as it is a cost-effective solution for our medium-sized MSP with 40 people, especially in a market where it is difficult to find skilled security analysts.

The best feature of Huntress Managed EDR is the 24/7 human-led SOC team, as well as good features such as ransomware canaries and detection of files with stored passwords, which help us have important conversations about security hygiene with our end customers.

Huntress Managed EDR improves security almost instantly as we cannot foresee or analyze every alert that comes in, and Huntress does that, thereby massively increasing our security team's effectiveness and providing direct benefits for our end customers.

While Huntress Managed EDR is a growing company adding innovations, one area that could improve is the time it took for Microsoft Defender for Endpoint integration, and the need to enhance detections on the Microsoft ecosystem is also evident, although I am confident they will succeed. 

We have been using Huntress Managed EDR for a bit over a year since we just renewed our initial15-month contract.

I would rate the stability of Huntress Managed EDR an eight.

Huntress Managed EDR fits our and our clients' requirements perfectly, and I would rate it a ten for scalability.

I would rate the technical support of Huntress Managed EDR an nine.

Positive

In comparing Huntress Managed EDR with others on the market, we noted that local 24/7 SOC custom build solutions often do not fit the price point our customers expect. Most of our end customers care more about the right pricing than subjects like data sovereignty. From technical perspective we did use Datto EDR, which lacked the reputation we deem important, besides we had to manage it ourselfs. Our analysis shows Huntress as a well-reputed security company and a stronger fit for our needs.

The setup of Huntress Managed EDR is straightforward.

Maintenance for Huntress Managed EDR is a partnership between Huntress and ourselves, as they handle auto-updates for agents, but we must take action when any agents cannot be automatically updated, and as an MSP, we manage this for our end customers as well.

Huntress Managed EDR fits our needs in the SMB market perfectly, especially targeting the cultural sector within the Netherlands, as it provides a cost-effective SOC/SIEM solution with a clear product line and transparent pricing that allows us to maintain decent margins while keeping costs low for our end customers.

Huntress Managed EDR's pricing is really competitive and setup and license management are great.

We do use the ability to automatically remediate medium to high severity threats, while we handle the low severity alert to avoid false positives.

For those looking into an EDR solution Huntress Managed EDR, I recommend their Tenant summary report from Microsoft 365, which provides an overview of potential security issues and helps you experience the added value quickly. Initiating conversation with them for additional PoC is a great step as we found unnoticed issues through our engagement. I would rate this review a nine overall.

My main use case for Huntress Managed EDR is that we are an MSP, so we use MDR to protect our clients' endpoints.

The best features Huntress Managed EDR offers in my experience are the remediation instructions and the SOC team, as the human SOC team has been very helpful.

The remediation instructions and the succinct responses from the SOC team have been helpful for me and my clients because the remediation can be done automatically or manually, and all the instructions have been provided precisely. All we need to do is simply follow the instructions, so it is very straightforward for an MSP. We are always busy and do not have time to do other things, and that just makes our job more efficient.

Huntress Managed EDR has impacted my organization positively because it is time-saving and trustworthy, so we can believe that it can help us get a better reputation and more confidence as an MSP to serve our clients.

There are several cases where Huntress Managed EDR has saved time and helped boost our reputation and confidence with clients. For example, Huntress Managed EDR found that there were some passwords being saved to an Excel or notebook file on the endpoint, and we would not have known it if Huntress Managed EDR had not discovered it. We were able to communicate with the user and told them to remove the password file to prevent a potential security breach.

The fact that the solution is fully managed by Huntress 24/7 has significantly affected my workload when it comes to triaging and managing alerts, as it takes a heavy load off of our MSP members.

I do make use of Huntress Managed EDR's ability to automatically remediate low-severity threats, and this automatic remediation is essentially set and forget; everything is automatic, which positively affects my workload and security.

Using Huntress Managed EDR has helped reduce the need for expensive security tools or hiring expensive security analysts, and these savings are very important to our organization because we can spend and invest in other, more critical solutions.

Huntress Managed EDR has affected my organization's overall security by adding an additional layer with the MDR on top of the antivirus, which gives us peace of mind that we know our endpoints are protected and secure.

After deploying Huntress Managed EDR, it took immediately to start improving our organization's security.

Huntress Managed EDR can be improved in that right now it can only support Windows Defender and not other third-party antivirus software. If it could support other third-party antivirus solutions, that would be great.

I would also suggest that adding more AI features would be beneficial.

I have been using Huntress Managed EDR for over six months.

Huntress Managed EDR is stable.

Huntress Managed EDR's scalability is very good, and it is very easy to scale up.

The customer support for Huntress has been great, as I have spoken to the account manager and the engineer a couple of times for demos of other solutions, and it has been excellent.

Positive

We did not use another solution, but we had CrowdStrike before, which was just EDR. There was no MDR because the cost was high, so we did not go for MDR.

Huntress Managed EDR is very easy to use because the agent is pretty straightforward to push out, and there is not much configuration to be done on the front end. The interface is very straightforward, and with just a few button clicks to turn on all the features, we can start to monitor all the endpoints.

I have seen a return on investment mainly through time savings, as we know all the endpoints are protected 24/7, and we understand the value of the SOC team, with the human SOC team being very valuable.

My experience with pricing, setup cost, and licensing for Huntress Managed EDR is that the pricing structure is straightforward, and I think it is reasonable for both an MSP and the client to accept.

Before choosing Huntress Managed EDR, we did not evaluate other solutions.

A quick specific example of how I use Huntress Managed EDR to protect my clients' endpoints is that MDR is on top of our Windows Defender layer. We mainly use the SOC feature with the AI assistant and a human being on the back end, and that gives us peace of mind that we do not need to manually monitor or remediate the threat. We can utilize the SOC team to help us resolve the issue and provide the remediation instructions.

Huntress Managed EDR is deployed in my organization using the public cloud with Microsoft Azure as our cloud provider.

I evaluate Huntress Managed EDR as a great fit for the SMB market, and the cost is friendly.

My advice to others looking into using Huntress Managed EDR is to look for a solution that is AI-assisted and has a human SOC team, as that is very important. I rate this solution a ten out of ten.

As a small MSSP, I don't have a big team. In fact, I'm mostly a one-man shop. When it comes to managing all these endpoints, Huntress Managed EDR is a great partner and I love using the EDR because it's easy installation using the agent and then the monitoring happens right away. It's a great resource for me.

Since I'm running a one-man shop, my budget is very limited and I've only started my company this year. I'm a very brand new company with limited resources both in terms of funds and manpower. I cannot hire a lot of people or even part-time employees, so I have a lot of weight in that sense. However, I am working with salespeople, so Huntress Managed EDR is the perfect partner because it lets a small company like me deliver great security services to my clients.

Huntress EDR has had a strong positive impact on our organization by giving us reliable, 24/7 endpoint monitoring without the overhead of running a full SOC in-house. It’s also lowered our operational workload by filtering out noise and only surfacing validated, actionable alerts. It’s not CrowdStrike-level fancy, and it won’t give you deep forensic toys or full XDR correlation, but for small and midsized environments, it’s one of the most reliable, affordable, and low-maintenance EDRs you can roll out.

My favorite feature would be all the visibility I get with Huntress Managed EDR. I can see all the events that are being tracked and all the files that it's monitoring. I also really like the Ransomware Canary as well - the hidden files in case a ransom attack happens. I think it's a really smart design overall.

I do use Huntress Managed EDR's automatic remediation of the low severity threats and I would say it works really well. Because I'm working with small clients and there actually hasn't been any real attacks, but I've actually used the simulation feature where I can simulate the attack. I've used that a lot and the platform does allow me to use the one button to remediate. It works really well for those attacks. I have yet to see a real attack, but for the simulations I've used, I think it works really well.

Huntress Managed EDR is super easy to use. My only complaint is that Huntress Managed EDR doesn't have a native RMM. So you have to use something external such as Ninja or Heimdal which also has an RMM. When you're deploying to multiple devices, especially remotely, I wish Huntress Managed EDR had a remote solution for that.

Since Huntress Managed EDR stack really focuses on EDR and ITDR, I feel there's a lack of perhaps networking solutions. There's nothing about DNS or network-related solutions. I think it would be really cool to have a new sub-solution. Right now they have four, so I think a fifth one with networking would be really awesome.

I partnered with Huntress Managed EDR just this summer, so around six months ago.

I don't think there are stability issues. They have maintenance here and there, but it hasn't really affected me.

I think Huntress Managed EDR is very scalable. When it comes to clients, if one client wants to decrease the number of endpoints or increase them, I think it's very easy for that. One thing about that, though, is the way Huntress Managed EDR prices on a monthly basis. They actually do it from the day you started and they charge for the whole month. I think one sucky part about that is that they don't have a prorate. They don't reduce it for the exact number of days used. They charge you for the whole month.

I'm really happy with where I'm starting at and I know that as I scale, the price goes down much lower. So I would say I'm pretty happy with the pricing as an MSP partner.

I haven't had a real incident yet. I haven't really had the need to, but I've been in touch with my account manager a lot. I frequently talk with him about my price points and how I can deliver the best value. I think in that partnership that I have with the salesperson, it's really awesome. I'm sure once I have a real need for the technical support, they'll be there for that too.

Positive

I am really familiar with Heimdal. Heimdal is the European Huntress Managed EDR, basically. I switched due to prices and features.

Within a week, I would say, because once it's deployed, it takes some time to adjust and fine-tune.

I think it is honestly the best because of the price point and the value it's giving. If you look at the price point of the EDR solution for Huntress Managed EDR and similar solutions such as Heimdal which I reviewed, and a couple of other vendors as well, I think in total I reviewed five. Huntress Managed EDR easily comes out on top because of the lowest price point and quick response and a really good partnership. Huntress Managed EDR is the easy winner in that sense.

The pricing model is easy to understand. It is not prorated, so plan accordingly. 

I am really familiar with Heimdal. Heimdal is the European Huntress Managed EDR, basically.

I think pricing's great. I'm really happy with where I'm starting at and I know that as I scale, the price goes down much lower. So I would say I'm pretty happy with the pricing as an MSP partner.

Huntress Managed EDR's is a balanced security stack combined with other Huntress tools. It's worth checking out, especially as an option.

I'm very happy with Huntress Managed EDR overall. I would give it a rating of nine out of ten.

I use Huntress Managed EDR for my Windows computers. I use a lot of Linux for my personal activities, but I have Windows computers for some people who work with me, and I keep it on those. 

I have combined the use of Huntress Managed EDR with other solutions, such as Flare.io. That's another tool we use in our stack. My stack includes Huntress, Flare, Cynet, and some open-source solutions such as Snort running on my router, Zeek, and Security Onion running on the LAN side, and everything works without conflicts.

I have it for my customers because it has a lot of variety. It's a solid program. It's a solid setup with a nice stack put together. They have a good name, and I've seen a lot of actionable results from what has happened and what's going on with their notifications. It's very good for someone who doesn't have the money of an enterprise but needs the security of an enterprise. You can get 24/7 monitoring. You're not going to get that for the price they offer.

The fact that Huntress Managed EDR is fully managed 24/7 saves me a lot of stress because I don't have to worry about false alerts. If they send me an alert, I better pay attention. If I get a call from Huntress, I need to get on point real quick because there's something going on. That gives me a backup and less stress; it's having someone always watching my back.

Using Huntress Managed EDR definitely makes everything easier. It sometimes makes me wonder if it's too easy and if everything is going alright, but everything's great.

Using Huntress Managed EDR helps me reduce the need for expensive security tools or hire expensive security analysts. Even if you want your expensive tools, it gives them a backup, providing an added layer of security and in-depth defense, which is what you need. This feature is a top priority for me because it's another layer of security that has my back. I don't have to worry about if something's happening that we don't notice when I take my eyes off the screen for a minute.

Huntress Managed EDR has greatly affected my organization's overall security by providing an extra layer. It has given us more security. I've got my own monitoring going on and things that, and I know that's there, so it's just made me more secure.

I could see the benefits of Huntress Managed EDR when I installed everything. I knew how the benefits would work prior to using the program, but definitely, after installation, it shows you what's there.

Huntress Managed EDR starts to improve an organization's security pretty much instantly. As soon as you've got your agent lined up, you start to see information at that point.

I have used Huntress Managed EDR's ability to automatically remediate low-severity threats on Windows computers. It has been helpful there.

Huntress Managed EDR is very easy to use. It's geared towards your Windows user who wants convenience. You just need an EXE file to get started. It's set up for convenience to make it easy for you to have security, as opposed to some of the complexities behind the scenes that you don't see.

I would request that they make it an agent for Linux because we need it on Linux.

I've just started using Huntress Managed EDR because I just partnered with them and started using their program, so I'm learning about everything. It's been about four and a half weeks. While it's not a long time, I've been experimenting with it.

I haven't noticed any stability issues with Huntress Managed EDR; I haven't seen anything that I could note. The agent is really light on the system; I don't think it's going to cause any issues.

Huntress Managed EDR is what you need when you're scaling. It's going to go with you; you just get another computer, get another endpoint, and put it right on there, and it's ready to go.

It is very effective for the SMB market. It is right on point in terms of everything you need in an enterprise situation. It is cost-effective for small businesses. You won't be able to find something like that. You won't be able to pay one person to do the job they're doing.

I haven't contacted technical support yet. I had one question but was able to get an answer without reaching out. I was curious if it worked on a virtual machine, and someone answered that for me.

Neutral

I have used alternatives to Huntress Managed EDR, including open-source options. One of those alternatives was Wazuh. 

Comparing Wazuh with Huntress Managed EDR, you have the human interaction with Huntress that you don't have with Wazuh. Wazuh has a lot to it; it's great, and I was even wondering about mixing them together. However, Huntress provides that human in the loop, which means someone is always watching your back, and that's the main difference.

Regarding cost-effectiveness, with Wazuh being open source, obviously, there's no cost to the program itself. But Huntress Managed EDR costs no more than having a VPN each month, offering significantly more security than a VPN. You're not going to be able to pay someone to sit at your computer for the amount you pay for Huntress; you'd pay much more to have someone monitor with Wazuh. 

Wazuh does not have a SOC team associated with it, while Huntress Managed EDR does come with a SOC team that works for us 24/7.

The initial setup for Huntress Managed EDR is easy; I overthought how to set it up before actually doing it. I literally just needed to click on it and download it.

The maintenance is taken care of by Huntress.

It requires just one person. 

Regarding the pricing for Huntress Managed EDR, I was amazed when I heard the price; I thought it was going to be way more than what it is based on the quality.

I looked at other solutions before choosing Huntress Managed EDR. I was initially going to stick with only open-source software, but because of Huntress, I'm not using only open-source; I trust them. That's significant.

I would rate Huntress Managed EDR a nine out of ten.

We are a managed service provider with a wide range of clients. We support their businesses and computers, and as a standard, we install the software on any of the computers we manage.

Huntress is very easy to use. That is one of the reasons why we switched to Huntress two to three years ago. The console is simpler and quicker than the competitor I was using. There are not many actions to take. It just runs, and if there is something to look at, they send us an email to escalate. It is one of those things where when you install it, you do not have to log in and check unless they alert you.

Once they did an awesome thing where they scanned the computers for any files that said passwords or logins. Sometimes people keep all their logins in one Excel file and call it passwords. It basically scanned the computers and gave us a warning about the computers that had a file called passwords.xls and informed us to let them know to not do that. I reached out and I ended up converting a few of those clients to use password managers and things like that. It was a one-time scan they did, but it was awesome of them to do that.

We were able to see its financial benefit immediately. After a month or two, it started caching things and alerting us. It was pretty quick. Within the first quarter of using it, we were already happy with it. I knew I was going to keep it for a long time.

SMBs do not always have a big budget for IT. Huntress is the best you can get without ramping up your budget. There is another one that we use for the companies that have more budget. It is called BlackPoint, but it is not an apple-to-apple comparison. I cannot compare these two because BlackPoint does a little bit more than what Huntress offers at this time.

The solution is fully managed by Huntress 24/7. That has been great. It has affected us in a positive way where we get an alert, and we know if something was already done by Huntress or if we need to take action. If we need to take action, they list specific instructions on what needs to be done, which is nice. We do not have to figure out how or what. That has definitely helped. We are also able to manage Windows Defender. When we want to put exceptions in and things like that, we do not have to go to each computer. We just put it in the policy, and it alters the settings of Windows Defender.

For remediation, Huntress can automatically remediate low-severity threats. There is one option where they automatically do it, and then depending on the issue, there is also a button that you can click to remediate the issue right from the control panel. That saves so much time investigating. If you need to isolate the computer, you can isolate the computer, so it does not spread out to the rest. It is definitely positive.

Huntress helped reduce the need for expensive security tools or to hire expensive security analysts. They basically do it all. The only thing higher is an MDR, but I assume they will eventually get into the MDR space. I know they have recently added something that looks at your Microsoft 365 tenant, similarly to how they look at your computers. I can see the product growing and growing. They keep adding things that their competitors are doing.

It has taken our security up a notch from where we were. It has not missed anything. It was not like something happened where I was like, "Why didn't Huntress see this?" That has not happened in the past two to three years. It has made our security stronger. Because we protect our clients, we need to make sure we are doing that. I am confident in having Huntress out there on the machines.

The Huntress' SOC team is very responsive. Other solutions would never reach out to you or do anything like that. If something is detected, they just send automatic emails to check it out. Anytime I have had a meeting with Huntress about a new product or a new service, there are higher-ups on the call with me. It feels very like a small company even though they are not. You get a small company experience with them where you can get someone on the phone. If you need to talk to someone higher up, they will be on the call. I appreciate that. They are always ready to hop on a call or tell me more. If I need to know more, they will happily talk to me. They always check in on me. My reps often ping me to make sure I do not need anything.

We have combined Huntress with other solutions. The only reason we combine is that the customer has more budget. Huntress is what we give everyone. If they have more budget, we will pair that with BlackPoint, which is an MDR that actively remediates anything that does not look good. They are connected to a  24/ 7 security center with people stopping these attacks live as they happen, and you are watching them as they happen. There is an agent for the computer as well. There are some things that overlap with Huntress on what it does, but the ultimate one is 24/7. They will remediate something at three in the morning and leave you a voicemail explaining what happened, but that solution costs three times what Huntress costs. That is why the customer has the budget, we put both of them.

The price point is attractive. It compares favorably to SentinelOne, which I was using at the time. 

Huntress works more simply. I appreciate how Windows Defender can be managed on computers with it. Previously, I could not modify it unless I had special Microsoft licensing, so it was beneficial to control Windows Defender through a central console to add policies and things like that.

One thing they could improve is evolving from an EDR to an MDR, like Blackpoint. This transition would enable automatic remediation of anything that looks dangerous, including within Microsoft 365. For instance, when one of my clients' Microsoft 365 account was breached, Blackpoint identified suspicious activity and disabled the account. It was in Dallas, and we are in California. Blackpoint knew something was wrong there, and they went in and disabled the account. Developing more automated remediation features would elevate them to an MDR level, but I understand that it might affect pricing. They are trying to keep it at a good price point because once they go to MDR, it is probably going to double the price.

For now, I find the current features satisfactory, as they continue to add improvements. They have added security awareness training and then log collectors. They are adding pillars as they move along, and I assume they are going to have an option for MDR.

I have been using this solution for two to three years.

The stability is perfect. I would rate it a ten out of ten for that. It barely takes up resources on the computer, and I have had no issues with lagging or crashing. I have never needed to reinstall it once installed. It operates smoothly without needing further intervention. I once experienced installation trouble due to other issues on the computer, but we resolved it. Once it is on the computer, it is smooth sailing.

It offers substantial scalability. The admin panel appears to have no limitations. I can add as many as I need, and it organizes them as per organization. I can easily scale from one machine to thousands without any fuss. There is no need to upgrade anything on their end; I just need more seeds, and that is it.

Regarding responsiveness, they are pretty quick. Though not recent, they responded the same day, which is great. I had no problems with their knowledgeability. They offered the option to call, but I contacted them via email and received a quick, helpful response. Overall, I am satisfied with their support.

Positive

Before Huntress, we were on a quest for the ideal solution. Initially, we used Webroot but were dissatisfied and switched to SentinelOne. We were primarily using SentinelOne until Huntress came along. Huntress impressed us with its simple admin panel, unlike SentinelOne's clunky interface. Huntress definitely has a very simple admin panel. It is very easy to find things or switch between organizations, and it is fast.

SentinelOne kept upgrading their admin panel and we had to log in again and again. It would take a minute or two just to get in because of all the updates they kept doing. With Huntress, you are quickly in and already clicking around. It is fast. It was a pretty easy switch when the time came.

For its software class as an EDR, I cannot think of one that does it better than them. Even SentinelOne does not quite do what they do. Huntress is doing what no one is doing for that price. Most of the time, EDRs do not do remediation at all. Huntress is doing at least the low-level ones automatically at times, but other EDRs will not do it. They just tell you that there was suspicious activity. Check it out. That separates Huntress from the rest at this point in time.

Cost-wise, it is similar to others. It may be fifty cents more than other competing prices. It is very close, but the value is there. I would not switch to a cheaper thing because whatever I am paying for Huntress is worth it.

The initial setup was incredibly easy. Using our RMM remote management, we ran a provided script on all computers. Within a day, the software was fully operational. It detects customer information from the RMM and organizes it efficiently. We opted to install it across all systems, leading to a well-organized admin panel.

Within a day, we had it across a bunch of computers. It was rather simple. We tested on ours in the beginning. It took one day to fully have it out. It was very simple with a script.

It does not require any maintenance from our side. It updates itself. If there is an agent version, I do not have to go in there and hit the button unlike others. With SentinelOne, I would get an email when there was a new version, and I had to go and update them by hand. If I wanted to do it automatically, I have to set up all these policies, but for Huntress, there is no need. It updates itself. As long as the agent is online, it will update the agents, so there is literally no maintenance. I do not have to go in there and update anything. It just runs.

It is very fair. I started at $2.50 and now I am at $3.50. When I signed up, I thought it was too cheap. It now reflects the price. It is very fair. I do not think you can find anything better.

It is competitive pricing-wise. It is not too expensive or too cheap. It is just right. I do not know if they are going to raise it anytime soon because they keep adding things, but for now, the price point and what it does is what makes it so popular. 

I am in a group with other managed service providers like me, and we meet once a week. All of them use Huntress as well. It is very popular for companies like ours because it allows us to protect the clients more without breaking the bank. If you do not have a big budget, the pricing is still very practical.

I would rate it a nine out of ten. It is as close as it can get for what it does, including support and scalability. I am happy with it. I hope they remain independent and do not get bought out and changed. That happens a lot. They are proud of what they do, and there still are the original people who started it. I hope they always keep that.

As soon as the agents are installed, they start ingesting signals and data points, and there is no tuning or effort that my team or I need to take after installing an agent in order for it to start checking in and be monitored by Huntress Managed EDR.

Huntress Managed EDR has improved our security posture and has provided peace of mind for myself as well as the firm partners that our security stance can not only meet the minimum requirements but actually positions us well to protect our environment from modern and emerging threats.

I appreciate that Huntress Managed EDR detects signals and alerts on anything potentially suspicious.

I would rate the customer support for Huntress Managed EDR a nine on a scale of one to ten.

Positive

Huntress Managed EDR improvements really come down to the user interface online, which is less polished than I would like. However, I am more focused on the functionality of the product, and that is where it already shines, and I find they deliver incredible value.

I rate Huntress Managed EDR a nine because there is always room for improvement that prevents it from being a perfect ten for me.

Huntress Managed EDR is deployed in our organization with a hybrid setup, using both on-premises and public cloud. For our public cloud environment, we use Microsoft Azure.

Huntress Managed EDR is very easy to use. If Huntress Managed EDR identifies something suspicious, an alert is raised, and my team gets notified. We log into the Huntress Managed EDR console and review what has been flagged.

I evaluate Huntress Managed EDR as an ideal vendor for the SMB market. It is very easy to deploy, requires minimal overhead on compute resources, is easy to work with, and acquiring licensing is straightforward. All in all, Huntress Managed EDR is a great partner for SMB.

Huntress Managed EDR has not reduced our workload since we were not reviewing and triaging 24/7 to begin with, but it has expanded our ability within the organization even during non-business hours.

I have used and evaluated other similar solutions, notably Blackpoint Cyber. I would argue they were a bit more detailed in the service provided, but when it comes to overall usability and a simple approach to using the product, Huntress Managed EDR is head and shoulders above.

In terms of cost-effectiveness, I find Huntress Managed EDR to be in the sweet spot compared to offerings by other providers. Huntress Managed EDR is not the cheap provider and is not the expensive provider.

I do not combine the use of Huntress Managed EDR with other solutions. Huntress Managed EDR is our sole EDR and MDR provider.

My advice for others looking into using Huntress Managed EDR is to not overthink it. It is a deceptively simple, yet effective tool at mitigating or reducing cybersecurity threats in your environment.

There is no business relationship with Huntress Managed EDR beyond being a customer.

I would rate Huntress Managed EDR a nine overall.