Huntress Managed EDR Reviews

As an MSP, I am hoping Huntress Managed EDR will help protect my customers against emerging threats.

I am most concerned about 365 accounts being compromised, and I hope Huntress Managed EDR will step in if there are any attacks taking place on any of the machines, or any sort of cyber attack.

Even in just the first day, I can see how Huntress Managed EDR is going to benefit us, particularly in how the reporting side of it will benefit my company and how we approach customers.

The reporting from Huntress Managed EDR will help my company by allowing us to prove to customers how threats are being dealt with and what threats are coming, giving us the opportunity to provide better services around the particular threats the customer has coming their way.

The availability of Huntress Managed EDR for all major operating systems makes things easier for my organization's cybersecurity strategy, but I cannot say it influences my plans.

From my short experience so far, the best features of Huntress Managed EDR include a portal that is very clean and very easy to navigate, the installation is very easy, it seems to be very lightweight, and the reporting I have received so far is quite good.

The lightweight design of Huntress Managed EDR and the reporting have impressed me considerably because many products we have looked at in the past and present try to provide a lot of information at any one time, and Huntress Managed EDR's portal seems to have a good balance between information that we need to know and not filling the screens up unnecessarily with information that we do not need there.

At the moment, I have not used Huntress Managed EDR long enough for anything to come up, but so far the support has been excellent and the product seems really good; I do not have anything to say about improvement at the moment.

I have been using Huntress Managed EDR for about a day.

From what I have seen, Huntress Managed EDR is running smoothly without any issues.

Huntress Managed EDR looks scalable and seems to be able to grow with my organization.

The customer support has been fantastic, although I have not interacted with them yet.

I would rate the customer support of Huntress Managed EDR a 10.

I did not use a different solution before choosing Huntress Managed EDR.

From my initial impression, pricing, setup cost, and licensing seem to be very competitively priced for the product.

It is too soon to tell if I have seen a return on investment.

From my initial impression, pricing, setup cost, and licensing seem to be very competitively priced for the product.

The only other option I have looked at before choosing Huntress Managed EDR is Defender.

The availability of Huntress Managed EDR for all major operating systems makes things easier for my organization's cybersecurity strategy, but I cannot say it influences my plans.

My advice for others looking into using Huntress Managed EDR is to set up the trial and have a look for themselves. I have given this review an overall rating of 9.

We use Huntress Managed EDR for threat hunting with our clients to try to keep their environment safe and make sure that if there's any kind of bad activity going on, we can try to find out about it early enough and take proactive steps. 

We know our client's environment really well, and so we want to make sure that we are thinking about all things before remediating. If it is something that's really critical, Huntress will isolate the system so that it can't do any additional damage, but we generally remediate ourselves. 

The ability for their team to remediate is a nice feature.

Huntress Managed EDR has helped me reduce the need for expensive security tools or to hire expensive security analysts. Their security operation center, their SOC, does do a lot of the legwork for us, and we rely on their team to do the first round of troubleshooting.

For us, Huntress Managed EDR has been a game changer for the SMB market. The way they price their solution is friendly to the SMB, and it brings high-powered tools to the SMB space.

It's great to have Huntress Managed EDR alert us if something happens after hours. We have engineers on standby, but we do rely on them to be watching outside of normal business hours.

We would love for Huntress Managed EDR to ingest logs from Microsoft Sentinel. Microsoft Sentinel is another SIM tool that produces logs, and we would want Huntress to be able to ingest those so that we can watch our clients through Huntress using the Huntress tools. I also would love for them to make their new SIM tool reports much more robust. They are currently way too simplified, and we need to have something better to send to our compliance clients.

We have been using Huntress Managed EDR since its inception, starting in 2015.

Huntress Managed EDR is extremely stable, and it's very lightweight on the systems.

They are very active in the managed service provider community, and their support team is excellent.

Positive

The setup is very easy to deploy.

We operate in pods, so different service pods can do it. More than one person does it. It's not a project team, as individual managed service pod members can do it.

For security awareness training, we use KnowBe4, and we use a different SIM tool, but I prefer not to name that at this point. I am very happy to see Huntress Managed EDR adding the security awareness training, the ITDR, and the SIM tool. Those are all things that I'm really excited to see scale into. They needed to do that to help the industry. 

On a scale of one to ten, I rate Huntress Managed EDR a ten.

We rely on it as our Managed Detection and Response (MDR) and Endpoint Detection and Response (EDR) solution. We rely on them to monitor any attacks and vulnerabilities.

Huntress serves as a live Security Operations Center (SOC) for our managed endpoint protection, eliminating the need to manually scan logs and pick up on triggers.

The deployment via our RNN was very easy. Their portal is excellent and very easy. It is easy to look at any alerts they alert us on. They are very thorough and provide step-by-step instructions on how to remediate. Many items have a one-click remediation where we do not even need to do anything. They have good reporting.

It is an excellent solution for the SMB market. Their main goal was always to provide top-notch security for the 99% with a great price point, and they do that very well.

Huntress Managed EDR provides a level of security expertise we cannot offer in-house, all at a competitive price point.

They have got eyes on our security 24/7. We normally work nine hours a day. We have on-call techs, but they are not sitting there just looking at security boards all day. We get alerted when there is an issue. It saves us a lot of time.

We make use of Huntress' ability to automatically remediate low-severity threats, and it works well. It has given us back time. We do not have to check in with those low-level things. We can just trust them to resolve them.

Huntress has helped reduce the need for expensive security tools or to hire expensive security analysts. That is huge. As an MSP, you cannot rely on just baseline AV anymore. You need more complex EDR solutions, and it saves us from having to hire in-house and rely solely on one or two people. We have a team of experts.

There has been a good peace of mind for us internally. Thankfully, we have not had any issues where we have had to rely on them internally, but there has been great peace of mind as we see what they have done for our customers.

It started improving our organization's security immediately after the deployment.

The customer support provided by Huntress is impeccable. Their product is easy to deploy and manage, and the portal setup for Managed Service Providers is excellent. A lot of companies do not do that very well. Top to bottom, they have been an excellent partner.

The ease of use is significant, as is the range of issues they identify, allowing us to focus on other tasks. Their technical team is knowledgeable and easy to work with. They are easy to get hold of. 

We have been working on it, but their Rio agent has been having some issues trying to repair itself. I do not know how much of that is on their agent versus some of the things that we have had in place which might have complicated things. It could be due to our existing setups. 

Additionally, the alert emails differ in format, making automated processing in our PSA more challenging. The alert emails that they send out with the different portions of their product sometimes are not similarly formatted, which makes automatically processing those alerts a bit more difficult in our PSA.

I have been using Huntress Managed EDR for about four years.

We have encountered some minor issues recently with the Rio service; however, these are the first in four years, so I would not significantly reduce my rating of their stability.

We have not experienced any limitations or scalability issues.

We probably have around 3,000 to 4,000 endpoints.

Huntress's customer support is exceptional. They are friendly, easy to contact, and very responsive. I would rate them a ten out of ten.

Positive

We did not use any other similar solution.

It is Software as a Service. The initial setup was straightforward, taking only a few hours. We just followed the documentation.

In terms of maintenance, lately, we have been having some issues with the Rio service, but this is the first one we have had maintaining it in probably the four years we have had it. It seems like we are coming up with a solution, so it is very low maintenance.

The deployment required only one person, and no third-party consultants, integrators, or resellers were involved.

The cost-effectiveness of Huntress is much better compared to BlackPoint. Although Huntress does not offer all the finer details that BlackPoint does, it remains much more competitive in pricing.

We evaluated BlackPoint before choosing Huntress. We chose Huntress for the price and ease of use.

They both do a pretty decent job. We had more issues with BlackPoint running their portal. It is a bit clunky.

I am not a security expert, but in the times that I have had to interact with their SOC teams, Huntress's SOC team is much friendlier and much easier to get hold of than BlackPoint's. Their support is much more responsive.

I would absolutely recommend Huntress to other users. If you are considering it, go for it. It has been awesome.

I would rate it a ten out of ten.

Our use case for Huntress Managed EDR is not just for detection and response; we run it on all endpoints that we manage, as we are a managed cybersecurity and compliance organization. We push Huntress to absolutely every endpoint that we have and work collaboratively with the Huntress SOC team since we run a 24/7 security operations center ourselves.

We implement a layered defense strategy for all of our clients, with Huntress being a key component of that approach. Their impact on our operations has been positive on several levels. Firstly, Huntress Managed EDR provides assurance of coverage, allowing us to deploy it in environments where not all security tools can be utilized. When we encounter situations where some tools cannot be deployed, we ensure redundancy by using Huntress Managed EDR, as we are confident that it can be effectively implemented. This gives us a level of assurance and confidence in our security coverage that we wouldn't have otherwise.

Furthermore, Huntress Managed EDR offers a personal level of incident response that is uncommon among vendors. They are highly involved and attentive. Although we do run several redundancy measures, meaning we use multiple tools for monitoring and response, the first phone call we receive during an incident is always from Huntress. They reach out directly, involving their team and taking prompt action when necessary, especially if they cannot contact us immediately. This proactive approach has significantly benefited our clients, as the Huntress team has effectively captured and mitigated direct threats quickly.

After deploying Huntress Managed EDR, we typically see improvements in security immediately, as, in many cases, our onboarding deployments turn into incident responses because Huntress Managed EDR detects stagnant threats that need addressing right away.

The fact that Huntress Managed EDR is fully managed 24/7 helps tremendously with managing alerts, particularly during after hours or on weekends, as it ensures collaboration is available for our team members when needed. 

The best features of Huntress Managed EDR are the ease of its comprehensive deployment and the active involvement of the Huntress team in advancements and implementation.

Huntress Managed EDR is probably the easiest solution to use, both to deploy and to maintain, of all the product lines and vendor partnerships we have. They are far more proactive on updates and advancements within their technology, continually updating their product line to support changes in the threat landscape. 

Huntress Managed EDR has positively impacted our organization as it is a primary component of our layered defense for all clients, providing assurance of coverage even in environments where not all tools can be deployed. They give us confidence that everything is covered, and their personal level of incident response allows them to catch and mitigate threats immediately for our clients, leading to a very good job of addressing direct threats.

In my opinion, there is not much room for improvement in Huntress Managed EDR from a professional management level, as they are doing a stellar job. My analysts may have better insights on technical implementation or forensics. We utilize their report every month for every client that we have, which is essential for us. More custom or more reports overall could be helpful.

I have been using Huntress Managed EDR for about three years now, as we actually began using Huntress's managed EDR before it was publicly available, using their beta version when they first ran their EDR and then when they began including management in it.

The stability is excellent. I would rate it a ten out of ten.

Huntress Managed EDR is indeed scalable, and I would rate them a ten in that regard.

Huntress does an excellent job of providing affordable services for the SMB market. They offer enterprise-level products at SMB rates, which is hard to beat. Their invoicing system is easy for service providers to manage, as we are billed monthly. This monthly billing structure is particularly beneficial for SMBs because it allows for a more predictable monthly fee, making it easier to absorb compared to an annual fee, which is more common in enterprise organizations. Overall, Huntress excels in collaborating with their partners and supporting the needs of SMBs.

For technical support, I would rate Huntress a ten out of ten, and in truth, they are better than that.

Positive

We believe in redundancy. As we are a cybersecurity and compliance company, we utilize multiple tools that perform similar functions to ensure we have overlapping coverage and comprehensive feedback, minimizing the risk of missing any threats. Additionally, we operate our own security operations center, employing high-level analysts and certified professionals. Thus, we maintain a robust in-house capability while considering Huntress as a valuable partner in our cybersecurity strategy.

When comparing Huntress Managed EDR to other EDR solutions on the market, they have matured to a level of being competitive with CrowdStrike, which we used initially but now run alongside Huntress. We did not switch from CrowdStrike to Huntress Managed EDR; we run both to ensure we're getting the necessary data. Most of the organizations that we provide security for are under regulatory compliance, with many of them in the Department of Defense, and we never want to miss a beat, so we run both.

They're extremely cost efficient. They do everything right on those lines. They make it easy to use them.

Using Huntress Managed EDR has not reduced our need for expensive security tools or hiring expensive security analysts, as we run redundancy and maintain all that in-house while Huntress serves as a partner, not a replacement. We run several other tools alongside Huntress to provide overlap and feedback for security compliance.

We make use of Huntress's ability to automatically remediate low-severity threats. However, having automatic remediation from Huntress hasn't really affected our workload and security; it has simply provided consistent assurance that there are more people on the team monitoring everything. We have the peace of mind that comes from knowing we have frontline analysts working around the clock, and Huntress adds depth to our team so that nothing is getting missed.

I would recommend Huntress to other users for all the reasons listed. Huntress is a positive and proactive member of the technology and cybersecurity community. They not only support their clients but also contribute to the broader community. Huntress shares information openly, demonstrating a commitment to improving the community as a whole. One of the key benefits of working with Huntress is their dedication to giving back to small and medium-sized businesses (SMBs) throughout the United States.

I would rate the solution a ten out of ten.

I am an MSP. I have my clientele and small businesses that I take care of, and I have Huntress in my stack. A big part of the purpose of Huntress Managed EDR is that it lets me sleep at night.

They have security specialists who are more specialized than I am, so I am able to layer them in and ensure that my client's security is well-protected. As an IT person, I am doing everything I can to stay on top of things and make sure that my client's security is good. Huntress provides that assurance. I know that there is a 24/7 team that is able to flag incidents. They monitor it. They flag it. They provide remediation steps. They do that when I am sleeping at three in the morning. I do not have my own hires to do that. They are my peace of mind team.

For me, as a small business, they are easy to work with because they are personal. You have your rep, and you are not too small for them. They are easy to talk to. They are easy to get answers to questions, so they make it easy for me to supply to my clients. On my client side, it is dead simple because I manage it all for them. They do not even know it is there. It is in the background as a 24/7 response team.

Its benefits were pretty immediate. The main reason I implemented it was for peace of mind. That assurance was immediate. In addition, when you put the Huntress agent on your client's endpoints, if there are any escalations or incidents that are high priority, such as crypto or other things on there, they flag that and right away, get to work.

When I first implemented it, I had a very low incident. They informed me that one of my clients has a password.txt on their computer, which they probably should not have. I was able to see that immediately. I was able to go to that client and have that conversation. I had the trust that it works because it flagged something like that. It was also like a proof of concept of all of the security policies that I am implementing.

In terms of its effect on our workload, obviously, if I see something, I can flag it. Other than taking my own steps, I can also flag it to them. A lot of my day-to-day work does not involve an EDR response. It is more about a client not understanding XYZ and me troubleshooting it, so it has not changed anything in that regard.

It is clear, simple, and easy to use. There are things that I can automate in terms of escalation, but if I want to go into the settings and play with it, I can. They provide detailed remediation steps, explaining why an issue is a problem and what steps to take. They do not just say, "Here is a problem." They tell you where the problem exists, why it is a problem, and what are all the steps to fix it. They have improved over the years, allowing more automated resolution if you want that. I can set the escalation levels and auto-remediate, but I can still dive into detailed reports and manage settings. This flexibility and detail are the aspects I appreciate. It is a ten out of ten in terms of ease of use. It is very simple. The dashboard is pretty streamlined.

The reporting could be improved by providing a more simplified report that can be easily understood by clients. A way to present the data to the client so they understand its importance would be beneficial. A lot of products have reporting, but if you pass those reports to your clients, they are not going to get the same value out of that report that I am getting.

Other than that, I do not have anything. It is simple. It does not bug me. It gets out of my way. What more could you ask for? Their EDR is pretty mature in terms of what it does.

I have been using Huntress Managed EDR for a couple of years now.

I would rate the stability a nine out of ten. I never experienced issues, but once there was an instance with false positives with their Rio service, which was quickly resolved by customer service. The Huntress Rio service was giving me false positives. I configured it as per their article where you want to give at least five minutes, but it would drop off. It did that across multiple clients a couple of times. Their customer service was fast to respond. It was because Rio needed updating. They had to do it on their end. They pushed it out and fixed it. That was the first ever glitch or bug I saw.

I am very satisfied with Huntress's scalability and capacity. I am a small business, but I know other techs with thousands deployed, so scalability isn't an issue.

My clients are small businesses with 10 to 15 employees.

Their customer service and support are excellent, deserving a ten out of ten. They are quick to respond and knowledgeable, ensuring the right person is handling any issues or queries I have. If I have a technical question, my rep will pull the person who knows the whole thing like the back of his hand. It is great.

Positive

I do not have a huge amount of experience with other vendors. 

It is all cloud. They have a dashboard you log into online. You just deploy agents out to your clients.

The deployment was straightforward. They have articles on scripting it through your RMM. I created a little script and put their executable into the script. I did a little test batch. That was successful. I then deployed it across the rest of the clients. Huntress was on all. It is all populated on my dashboard.

Creating a deployment script took a few hours because I had to read the articles, but now that I have the script, I can onboard new clients in minutes.

It does not require maintenance. That is handled by the vendor. Updates are handled by the vendor. They are also improving it so you can manually push your own little updates. That would be sometime soon. So, the only maintenance is to keep an eye on the dashboard. They flag incidents to you, but I still like having a hand on the steering wheel a little bit.

On a scale of zero to ten, where ten means Huntress saves me a lot, they would score a nine for the peace of mind and assurance it provides. The value it delivers makes the price worth it.

I believe Huntress Managed EDR is fairly priced. The value I get from it in terms of peace of mind justifies the expense. You can justify it as a business expense. They are willing to work with you even if you are a small business, and they have fair pricing that reflects the service quality.

I have had their EDR, and I have been with them for a couple of years. When I decided to get their full stack, they were able to cut me in on something a bit, even though I am not huge. It is not that I have 10,000 endpoints with them. Overall, their pricing is fair. They are where they should be.

When I researched other solutions, like SentinelOne, they used automation instead of real people, whereas Huntress offers full team support for a clear rate. With other solutions, you had to pay them an add-on to truly get the full team. Huntress's model, which combines real-time support and expertise, appealed more to me. They were ahead of the pack, and I grabbed them. I never looked back. They never gave me any reason to. They have never steered me wrong.

I would absolutely recommend Huntress Managed EDR. I consider them a leader in the field and am confident in their service. This is the product you need to use if you are looking for EDR. They are active on even things like Reddit. They are on a lot of the MSP subreddits. They are transparent about their pricing structure and other things. They do a dissection of things that are happening. For example, they will share what they are seeing on a zero-day and share it with people, whether you are a client or not. That is amazing. What more could you ask?

I would rate the solution a ten out of ten.

My main use case for Huntress Managed EDR is to provide a secondary look for our platform usage. I use Huntress Managed EDR as a second set of eyes on our current SOC that we have in place right now.

Huntress Managed EDR's best features are active alerts and a honeypot for ransomware detection. The active alerts and honeypot for ransomware detection have helped us by preventing file maintenance and review.

Huntress Managed EDR positively impacts our organization as it gives us a clear advantage in selling ourselves as a 24/7 SOC versus having to manually keep on-call staff. Having 24/7 SOC coverage has improved our response time and lessened our employee load on the call schedule.

Huntress Managed EDR can be improved with better integration with ARM products for daily alerts. Additionally, integration with RMM products would also be beneficial.

I have been using Huntress Managed EDR for one year.

Huntress Managed EDR is stable.

Huntress Managed EDR meets scalability requirements.

Customer support from Huntress is great, and I have no complaints regarding their support.

Positive

I previously used SentinelOne, but I switched due to the complicated onboarding of clients and billing.

Huntress Managed EDR is easy to use because deployment is straightforward. It can be deployed by our RMM software or by Group Policy, and the IT team finds it an easy integration.

My experience with pricing, setup cost, and licensing has been all great, and I have no complaints.

I have used or evaluated other similar solutions and find that Huntress Managed EDR overall works better for easy onboarding and customer billing integration versus Blackpoint or S1. Before choosing Huntress Managed EDR, I evaluated other options such as CrowdStrike, S1, and Bitdefender.

When comparing the cost-effectiveness of Huntress Managed EDR with the other solutions I used or evaluated, it is half the cost versus the competitors.

Huntress Managed EDR is a great product that continues to improve every quarter, and I have no complaints about Huntress. I give this product a rating of 10.

I use Huntress Managed EDR for my Windows computers. I use a lot of Linux for my personal activities, but I have Windows computers for some people who work with me, and I keep it on those. 

I have combined the use of Huntress Managed EDR with other solutions, such as Flare.io. That's another tool we use in our stack. My stack includes Huntress, Flare, Cynet, and some open-source solutions such as Snort running on my router, Zeek, and Security Onion running on the LAN side, and everything works without conflicts.

I have it for my customers because it has a lot of variety. It's a solid program. It's a solid setup with a nice stack put together. They have a good name, and I've seen a lot of actionable results from what has happened and what's going on with their notifications. It's very good for someone who doesn't have the money of an enterprise but needs the security of an enterprise. You can get 24/7 monitoring. You're not going to get that for the price they offer.

The fact that Huntress Managed EDR is fully managed 24/7 saves me a lot of stress because I don't have to worry about false alerts. If they send me an alert, I better pay attention. If I get a call from Huntress, I need to get on point real quick because there's something going on. That gives me a backup and less stress; it's having someone always watching my back.

Using Huntress Managed EDR definitely makes everything easier. It sometimes makes me wonder if it's too easy and if everything is going alright, but everything's great.

Using Huntress Managed EDR helps me reduce the need for expensive security tools or hire expensive security analysts. Even if you want your expensive tools, it gives them a backup, providing an added layer of security and in-depth defense, which is what you need. This feature is a top priority for me because it's another layer of security that has my back. I don't have to worry about if something's happening that we don't notice when I take my eyes off the screen for a minute.

Huntress Managed EDR has greatly affected my organization's overall security by providing an extra layer. It has given us more security. I've got my own monitoring going on and things that, and I know that's there, so it's just made me more secure.

I could see the benefits of Huntress Managed EDR when I installed everything. I knew how the benefits would work prior to using the program, but definitely, after installation, it shows you what's there.

Huntress Managed EDR starts to improve an organization's security pretty much instantly. As soon as you've got your agent lined up, you start to see information at that point.

I have used Huntress Managed EDR's ability to automatically remediate low-severity threats on Windows computers. It has been helpful there.

Huntress Managed EDR is very easy to use. It's geared towards your Windows user who wants convenience. You just need an EXE file to get started. It's set up for convenience to make it easy for you to have security, as opposed to some of the complexities behind the scenes that you don't see.

I would request that they make it an agent for Linux because we need it on Linux.

I've just started using Huntress Managed EDR because I just partnered with them and started using their program, so I'm learning about everything. It's been about four and a half weeks. While it's not a long time, I've been experimenting with it.

I haven't noticed any stability issues with Huntress Managed EDR; I haven't seen anything that I could note. The agent is really light on the system; I don't think it's going to cause any issues.

Huntress Managed EDR is what you need when you're scaling. It's going to go with you; you just get another computer, get another endpoint, and put it right on there, and it's ready to go.

It is very effective for the SMB market. It is right on point in terms of everything you need in an enterprise situation. It is cost-effective for small businesses. You won't be able to find something like that. You won't be able to pay one person to do the job they're doing.

I haven't contacted technical support yet. I had one question but was able to get an answer without reaching out. I was curious if it worked on a virtual machine, and someone answered that for me.

Neutral

I have used alternatives to Huntress Managed EDR, including open-source options. One of those alternatives was Wazuh. 

Comparing Wazuh with Huntress Managed EDR, you have the human interaction with Huntress that you don't have with Wazuh. Wazuh has a lot to it; it's great, and I was even wondering about mixing them together. However, Huntress provides that human in the loop, which means someone is always watching your back, and that's the main difference.

Regarding cost-effectiveness, with Wazuh being open source, obviously, there's no cost to the program itself. But Huntress Managed EDR costs no more than having a VPN each month, offering significantly more security than a VPN. You're not going to be able to pay someone to sit at your computer for the amount you pay for Huntress; you'd pay much more to have someone monitor with Wazuh. 

Wazuh does not have a SOC team associated with it, while Huntress Managed EDR does come with a SOC team that works for us 24/7.

The initial setup for Huntress Managed EDR is easy; I overthought how to set it up before actually doing it. I literally just needed to click on it and download it.

The maintenance is taken care of by Huntress.

It requires just one person. 

Regarding the pricing for Huntress Managed EDR, I was amazed when I heard the price; I thought it was going to be way more than what it is based on the quality.

I looked at other solutions before choosing Huntress Managed EDR. I was initially going to stick with only open-source software, but because of Huntress, I'm not using only open-source; I trust them. That's significant.

I would rate Huntress Managed EDR a nine out of ten.

We roll Huntress out across the board. It's in our base security shield, so we use it everywhere. We also use ThreatLocker. It's an application for allowlisting and blocklisting. It blocks any software from running unless you approve it. Huntress is there in case we approve something that we shouldn't or if something that we already approved gets an update with something wrong.

When our partners rolled Huntress out, we discovered remnants of things that had already been taken care of, but it immediately showed me things that were a problem. Huntress has alerted us a few dozen times when a user did something silly, like clicking or downloading something. It would have been catastrophic had we not had Huntress there.

We advertise that it's the number one EDR we're using and actively ensure all our tools are the best in breed. We have a reputation for using the best-in-breed software, so Huntress has greatly helped.

It's fantastic for the SMB market. Their motto is something like "Cybersecurity for the Rest of Us." It's marketed to small mom-and-pop organizations, but we also use it for fairly large companies. Typically, an enterprise-grade tool isn't available for anybody under 50 users. Huntress makes it so that it can be deployed anywhere and everywhere. It's not bugging the client to tell them things they don't know how to do. It brings all of that back to us, and then we can take action on things that are a problem.

Huntress is effortless to use. It's one of the easiest products to deploy. Pushing out through our RMM is simple, and using it is straightforward once it's on a machine. The end user doesn't have to do anything. Everything comes back to us. I love that the alerts are human-curated. They take a look at alerts before we get them. Other products are very noisy. They'll send you an alert about anything. About 95 percent of those alerts go to Huntress first. They check to make sure that it's real and only alert us if it's actionable, something that requires our attention. When I get an alert from Huntress, it must be looked at. I love that. It saves a ton of time for my people.

It can fix low-severity threats. Their team is 24/7, whereas my team is not. We want them to take action on known bad things. Sometimes, that means fixing the problem or isolating the machine so multiple machines aren't getting hit. I love that they can address those issues within a very short time.

One issue is the managed antivirus. Huntress takes control of the antivirus built into Windows Defender, but it doesn't if, for some reason, Defender isn't working properly and doesn't attempt to fix it. We have to fix it with some scripts so that Defender reports correctly to Huntress. It would be nice if they took that action on our behalf. If they saw a problem with Defender, they should roll out a fix. 

I have used Huntress for four years.

Huntress is extremely well-written software. I used to be a developer, and I see how they've written it. It's excellent. I've never had an issue with it crashing a machine. It's small, tight code.

I rate Huntress support nine out of 10. It's excellent. I'm friends with many of the people at the top at Huntress so I can phone somebody quickly, and they'll escalate the ticket. If I go the usual route, somebody will call us back in an hour or two. Some of their competitors are a little quicker with a live answer, but Huntress is still better than 99 percent of their competitors.

Positive

We had another solution called enSilo that Fortinet purchased, and it became FortiEDR. EnSilo was an excellent tool, but it became noisy after Fortinet purchased it. We spent lots of time reviewing and approving things. Our people started getting alert fatigue where they were just accepting everything coming their way. it meant they weren't likely to find when there was a needle in the haystack.

Huntress is probably the easiest tool to deploy. We deploy many products through our RMM, and it's probably the simplest. It only takes less than 10 minutes. We have a policy that says if the machine doesn't have Huntress, it runs the script. We've deployed Huntress to thousands of machines immediately.

We had the script written. With others, you need to put in a license key per client and create documentation for which client uses a license key. Huntress doesn't have that. They have a site license, and they pull the client's name from our RMM. We can just run the same script for every client. It doesn't matter whether we have hundreds of clients or thousands of clients. You can choose all of them and run the script. 

Huntress requires a little maintenance. The big thing is managed antivirus. We have to ensure it's working and have a recurring monthly ticket where somebody goes in and looks at those things.

Huntress is an easy sell to clients because it does all the heavy lifting. Sometimes, they will buck a little at the price because they want a free antivirus or EDR. We tell them that we use Huntress on all our machines. That is our standard process for all the machines we roll out. When we give that advice, people are pretty willing to say okay. 

We looked at SentinelOne and several others, including DeepArmor and Blackberry Cylance. 

I rate Huntress 10 out of 10. They're one of my favorites. I call Huntress a partner, which isn't something I say about every vendor we deal with.

Huntress Managed EDR is my main use case as part of a package for our managed and co-managed IT services. A specific example of how I use Huntress in my managed or co-managed IT services is that it is a part of the package that we sell.

The best features Huntress Managed EDR offers are security and the service received from the Huntress team.

What I appreciate about the security features and the service from the Huntress team is that they always come prepared to meetings, are proactive, and definitely pay a lot of attention to the partnership.

Huntress Managed EDR has positively impacted my organization because they have great reviews online, a raving fan base, and their social media is positive. When we are soliciting an IT services package with Huntress Managed EDR attached, that goes in a positive direction.

I do not have any comments at this time that would help improve Huntress Managed EDR.

I have been using Huntress Managed EDR for two years.

The customer support from Huntress is better. I have used or evaluated other similar solutions, and while the protection has been similar, the support from the Huntress team is what is better.

When I include Huntress Managed EDR in my package, it is more about the reputation and trust. We do not see necessarily an uptick right now by just using the Huntress Managed EDR name.

Huntress Managed EDR is easy enough for me to use.

I probably evaluate Huntress Managed EDR as a solution specifically for the SMB market incorrectly; the VP of Managed Services is probably the right one.

Using Huntress Managed EDR has helped reduce the need for expensive security tools or to hire expensive security analysts, and it is important because we save money.

I do not have any idea how much we are saving or an example of how Huntress Managed EDR helped reduce those costs.

My advice to others looking into using Huntress Managed EDR is that I would recommend it.

I do not have any additional thoughts about Huntress Managed EDR before we wrap up.

I rate Huntress Managed EDR overall as a 10.

We needed a solution to monitor two customer servers and a desktop server for threats, particularly during development. Therefore, we chose Huntress Managed EDR.

Huntress Managed EDR is easy to use.

We like that Huntress Managed EDR is focused on the SMB market.

Since implementing Huntress Managed EDR, we have not had any threat issues.

One of the main features we appreciate about Huntress is the human element involved in triaging and determining the severity of a problem before forwarding an alert. We value this managed service approach that provides an additional layer of support and analysis.

Huntress Managed EDR eliminates the need to outsource expensive security tools or analysts, avoiding the high costs associated with external solutions. This comprehensive product provides the necessary capabilities in-house, saving us from the financial burden of outsourcing.

Huntress has allowed us to discontinue the use of Webroot and utilize the free, built-in Windows Defender antivirus system, which they manage as part of their product feature set. We now use Huntress EDR combined with Huntress Managed Windows Defender.

The most valuable aspect of Huntress Managed EDR is its personalized approach. As a dedicated company focused solely on this service, Huntress prioritizes individual relationships and provides attentive support, unlike larger corporations with diverse product portfolios. This fosters a sense of trust and partnership, ensuring clients receive direct and committed assistance.

The support Huntress provides is valuable.

The integration with Autotask could be improved. Currently, it doesn't classify the "installed product" or "configuration item," as they are called in Autotask, preventing automated handling. Additionally, updates could flow more seamlessly to Autotask. Overall, a more enhanced integration would be beneficial.

I have been using Huntress Managed EDR for five years.

I would rate the stability of Huntress Managed EDR nine out of ten.

I would rate the scalability of Huntress Managed EDR ten out of ten.

The technical support provides that personal service and proactiveness.

Positive

The deployment is straightforward because it's rolled out via our Datto RMM system. Huntress Managed EDR takes five seconds to roll out per device.

Huntress Managed EDR offers a fair pricing model. While the initial cost was low and has since increased, it has stabilized at a reasonable rate. The introduction of Managed Defender allowed us to transition clients from Webroot to Huntress without a significant price difference. The savings from utilizing the included Windows Defender offset the cost of Huntress Managed EDR, making it an affordable solution overall.

I would rate Huntress Managed EDR nine out of ten.

Our management system has an automated routine that automatically reinstalls Huntress if it's ever uninstalled, eliminating overhead. Occasionally, an agent might get stuck at a specific version, requiring manual remediation. This might involve a minimal time commitment of approximately an hour per month to check for updates and ensure all versions and statuses are current.

As a Managed Service Provider, we deploy Huntress Managed EDR to all our customers, covering approximately 1,400 endpoints. Our team of ten technicians utilizes the platform to serve our clientele, which predominantly consists of hotels in the hospitality industry.

While alternative solutions might be preferable in certain situations, I would generally recommend Huntress Managed EDR.