Huntress Managed EDR Reviews

I use Huntress Managed EDR on all my clients' PCs across our organization and others. Even when clients decline the service, I install it on their machines to enhance overall security, providing it for free to those who cannot afford it. I ensure every device under our management has this protection.

Our Huntress deployment is considered hybrid because it requires an agent on each machine to communicate with the Huntress Security Operations Center and then display the information on a centralized dashboard. This setup allows me to monitor the status of all my machines remotely. 

I immediately recognized the benefits of Huntress Managed EDR. One week after deploying it for my clients, it detected potentially harmful applications on one computer and protected approximately 300 other machines from infection.

Huntress Managed EDR is extremely user-friendly, featuring a simple interface and effortless endpoint installation. The software seamlessly integrates with my RMM, automating installation on new devices.

Huntress has begun offering its services to individuals, indicating expansion beyond the Small and Medium-sized Business market. Its increasing popularity and necessity, even for Managed Service Providers like myself, highlight its value as an essential tool in today's environment.

Huntress's 24/7 monitoring has simplified my workload when triaging managed alerts. Being able to assure my clients that their information is constantly being monitored by a dedicated associate significantly enhances my credibility and provides them with peace of mind.

Huntress's ability to automatically remediate low-level threats proved invaluable when one of our internet-connected computers was infected. By isolating the compromised machine from the network, they effectively prevented the threat from spreading.

Huntress has improved our security significantly by 90 percent. Previously, relying solely on virus protection with its limited DAT file left vulnerabilities, particularly to code-based attacks, potentially exposing my customers to risks.

Based on my experience, Huntress surpasses its competitors in terms of user-friendliness and proactive protection, making a switch unlikely.

The EDR is the most valuable feature. I use the EDR from Huntress exclusively. I know that when something happens, they'll contact me or ensure that it's addressed, even if I'm asleep. So, if I wake up and something has happened overnight, it's already been taken care of before I even get out of bed.

Installing Huntress on a Mac presents a challenge for end users due to the operating system's security features, which require administrator privileges for installation. Ideally, remote installation through an RMM tool would be seamless, but current limitations necessitate direct user intervention and admin rights. Streamlining this process for a more user-friendly experience would significantly enhance the product's appeal to Mac users.

I have been using Huntress Managed EDR for two years.

Huntress Managed EDR is stable. I have not experienced any lagging, crashing, or downtime.

Scaling Huntress is simple; I can manage up to a thousand devices without issue. I handle around 300 devices, but a new partnership is likely to double or triple that number. I'm confident I can scale further and accommodate more clients and devices as needed.

One of my customers experienced a phishing attack where they clicked on a link that installed remote access software on their machine. This new tactic bypasses traditional security measures like EDR and antivirus software because it doesn't rely on malware. I contacted Huntress support, not because their software was at fault, but to inform them of this emerging threat. I felt it was important to raise awareness about this new technique where attackers use legitimate applications to gain remote access and control of computers.

Positive

I have used several antivirus solutions, including Webroot, Bitdefender, and Panda, but Huntress Managed EDR is the best and makes me feel the most secure.

Deployment is straightforward, thanks to Ventura. I created a script that automatically installs on all my devices.

I implemented Huntress myself.

The cost is somewhat high because I'm a small business owner with a limited user base. However, alternative solutions are similarly priced, so cost is not a significant factor when considering the Huntress product.

I believe Huntress offers competitive pricing overall. While I wish I could leverage a more extensive client base for a better rate, our current pricing reflects our company's growth stage. Relocating from California to Montana led to client loss, and we are rebuilding our clientele. I anticipate the cost will decrease as we expand, but I find the current price acceptable.

After evaluating approximately 15 different companies and reviewing all their demos, I determined that Huntress Managed EDR was the most robust and user-friendly option for both the client and the Managed Service Provider.

I would rate Huntress Managed EDR nine out of ten. They have a Huntress Hub, but it could benefit from improved marketing. Launched a few months ago, it's still a bit rough around the edges, but I appreciate the user-friendly dashboards. I've never had any issues with the agents, and the new feature preventing users from removing them is a welcome improvement. This prevents accidental removals, which I've encountered before, and enhances security.

We utilize a variety of tools to ensure comprehensive security. Multiple security measures are essential for in-depth defence. Network scanning for open ports is one technique supplemented by specialized software for vulnerability assessment and other security tasks.

Maintenance has not been required because I have not had any issues with the Huntress agents.

My main use case for Huntress Managed EDR is endpoint protection for all of our clients. A specific example of how I use Huntress Managed EDR for endpoint protection with my clients is that it is a standard for all of our managed clients, and we deploy it on every endpoint.

The best feature Huntress Managed EDR offers is real-time response from the SOC. My experience with the SOC's response time has been impressive, as we had an incident on a Saturday, and the Huntress SOC team discovered it and alerted us of the incident, allowing us to quickly address it and remediate it.

Huntress Managed EDR has positively impacted my organization by protecting our clients from possible threats and users taking the wrong action, enabling us to mitigate against known threats that were stopped. One specific outcome where Huntress Managed EDR made a big difference is that we have definitely had fewer incidents of cyberattacks within the organization due to the implementation of Huntress Managed EDR.

The fact that Huntress Managed EDR is fully managed 24/7 has made a big impact on my workload when it comes to triaging and managing alerts, as it allows our engineers to focus on proactive work and client satisfaction. We make use of Huntress Managed EDR's ability to automatically remediate low-severity threats, and the impact on the workforce has been significant because it allows our engineers to focus on client-specific needs.

Using Huntress Managed EDR has helped reduce the need for expensive security tools and to hire expensive security analysts, which is important for our organization because it keeps the level of security heightened and across the top of all of our clients' minds.

I have been using Huntress Managed EDR for about five years.

Huntress Managed EDR is stable.

There have been no issues with Huntress Managed EDR's scalability as we have increased in user count.

The customer support for Huntress Managed EDR is excellent.

We have used other EDR solutions, and Huntress Managed EDR compares really well with those; in some instances, it has discovered threats that other EDR tools have not.

My experience with pricing, setup cost, and licensing is that I was told it was straightforward as that was before my time, with my company having already implemented Huntress Managed EDR before my arrival.

I would rate Huntress Managed EDR a ten out of ten. I chose this rating because it has really intervened when other security tools have failed and saved us from possible breaches and long weekends of hard work from our engineers.

Using Huntress Managed EDR is fairly easy once it is configured and you have all your baseline configurations tested; after that, it requires very minimal involvement. I evaluate Huntress Managed EDR as a great fit for the SMB market, especially where there is little IT personnel within the business, as the solution complements the security stack.

I would definitely give Huntress Managed EDR a try and test it in your environments to see the benefit.

We rely on it as our Managed Detection and Response (MDR) and Endpoint Detection and Response (EDR) solution. We rely on them to monitor any attacks and vulnerabilities.

Huntress serves as a live Security Operations Center (SOC) for our managed endpoint protection, eliminating the need to manually scan logs and pick up on triggers.

The deployment via our RNN was very easy. Their portal is excellent and very easy. It is easy to look at any alerts they alert us on. They are very thorough and provide step-by-step instructions on how to remediate. Many items have a one-click remediation where we do not even need to do anything. They have good reporting.

It is an excellent solution for the SMB market. Their main goal was always to provide top-notch security for the 99% with a great price point, and they do that very well.

Huntress Managed EDR provides a level of security expertise we cannot offer in-house, all at a competitive price point.

They have got eyes on our security 24/7. We normally work nine hours a day. We have on-call techs, but they are not sitting there just looking at security boards all day. We get alerted when there is an issue. It saves us a lot of time.

We make use of Huntress' ability to automatically remediate low-severity threats, and it works well. It has given us back time. We do not have to check in with those low-level things. We can just trust them to resolve them.

Huntress has helped reduce the need for expensive security tools or to hire expensive security analysts. That is huge. As an MSP, you cannot rely on just baseline AV anymore. You need more complex EDR solutions, and it saves us from having to hire in-house and rely solely on one or two people. We have a team of experts.

There has been a good peace of mind for us internally. Thankfully, we have not had any issues where we have had to rely on them internally, but there has been great peace of mind as we see what they have done for our customers.

It started improving our organization's security immediately after the deployment.

The customer support provided by Huntress is impeccable. Their product is easy to deploy and manage, and the portal setup for Managed Service Providers is excellent. A lot of companies do not do that very well. Top to bottom, they have been an excellent partner.

The ease of use is significant, as is the range of issues they identify, allowing us to focus on other tasks. Their technical team is knowledgeable and easy to work with. They are easy to get hold of. 

We have been working on it, but their Rio agent has been having some issues trying to repair itself. I do not know how much of that is on their agent versus some of the things that we have had in place which might have complicated things. It could be due to our existing setups. 

Additionally, the alert emails differ in format, making automated processing in our PSA more challenging. The alert emails that they send out with the different portions of their product sometimes are not similarly formatted, which makes automatically processing those alerts a bit more difficult in our PSA.

I have been using Huntress Managed EDR for about four years.

We have encountered some minor issues recently with the Rio service; however, these are the first in four years, so I would not significantly reduce my rating of their stability.

We have not experienced any limitations or scalability issues.

We probably have around 3,000 to 4,000 endpoints.

Huntress's customer support is exceptional. They are friendly, easy to contact, and very responsive. I would rate them a ten out of ten.

Positive

We did not use any other similar solution.

It is Software as a Service. The initial setup was straightforward, taking only a few hours. We just followed the documentation.

In terms of maintenance, lately, we have been having some issues with the Rio service, but this is the first one we have had maintaining it in probably the four years we have had it. It seems like we are coming up with a solution, so it is very low maintenance.

The deployment required only one person, and no third-party consultants, integrators, or resellers were involved.

The cost-effectiveness of Huntress is much better compared to BlackPoint. Although Huntress does not offer all the finer details that BlackPoint does, it remains much more competitive in pricing.

We evaluated BlackPoint before choosing Huntress. We chose Huntress for the price and ease of use.

They both do a pretty decent job. We had more issues with BlackPoint running their portal. It is a bit clunky.

I am not a security expert, but in the times that I have had to interact with their SOC teams, Huntress's SOC team is much friendlier and much easier to get hold of than BlackPoint's. Their support is much more responsive.

I would absolutely recommend Huntress to other users. If you are considering it, go for it. It has been awesome.

I would rate it a ten out of ten.

I am an MSP. I have my clientele and small businesses that I take care of, and I have Huntress in my stack. A big part of the purpose of Huntress Managed EDR is that it lets me sleep at night.

They have security specialists who are more specialized than I am, so I am able to layer them in and ensure that my client's security is well-protected. As an IT person, I am doing everything I can to stay on top of things and make sure that my client's security is good. Huntress provides that assurance. I know that there is a 24/7 team that is able to flag incidents. They monitor it. They flag it. They provide remediation steps. They do that when I am sleeping at three in the morning. I do not have my own hires to do that. They are my peace of mind team.

For me, as a small business, they are easy to work with because they are personal. You have your rep, and you are not too small for them. They are easy to talk to. They are easy to get answers to questions, so they make it easy for me to supply to my clients. On my client side, it is dead simple because I manage it all for them. They do not even know it is there. It is in the background as a 24/7 response team.

Its benefits were pretty immediate. The main reason I implemented it was for peace of mind. That assurance was immediate. In addition, when you put the Huntress agent on your client's endpoints, if there are any escalations or incidents that are high priority, such as crypto or other things on there, they flag that and right away, get to work.

When I first implemented it, I had a very low incident. They informed me that one of my clients has a password.txt on their computer, which they probably should not have. I was able to see that immediately. I was able to go to that client and have that conversation. I had the trust that it works because it flagged something like that. It was also like a proof of concept of all of the security policies that I am implementing.

In terms of its effect on our workload, obviously, if I see something, I can flag it. Other than taking my own steps, I can also flag it to them. A lot of my day-to-day work does not involve an EDR response. It is more about a client not understanding XYZ and me troubleshooting it, so it has not changed anything in that regard.

It is clear, simple, and easy to use. There are things that I can automate in terms of escalation, but if I want to go into the settings and play with it, I can. They provide detailed remediation steps, explaining why an issue is a problem and what steps to take. They do not just say, "Here is a problem." They tell you where the problem exists, why it is a problem, and what are all the steps to fix it. They have improved over the years, allowing more automated resolution if you want that. I can set the escalation levels and auto-remediate, but I can still dive into detailed reports and manage settings. This flexibility and detail are the aspects I appreciate. It is a ten out of ten in terms of ease of use. It is very simple. The dashboard is pretty streamlined.

The reporting could be improved by providing a more simplified report that can be easily understood by clients. A way to present the data to the client so they understand its importance would be beneficial. A lot of products have reporting, but if you pass those reports to your clients, they are not going to get the same value out of that report that I am getting.

Other than that, I do not have anything. It is simple. It does not bug me. It gets out of my way. What more could you ask for? Their EDR is pretty mature in terms of what it does.

I have been using Huntress Managed EDR for a couple of years now.

I would rate the stability a nine out of ten. I never experienced issues, but once there was an instance with false positives with their Rio service, which was quickly resolved by customer service. The Huntress Rio service was giving me false positives. I configured it as per their article where you want to give at least five minutes, but it would drop off. It did that across multiple clients a couple of times. Their customer service was fast to respond. It was because Rio needed updating. They had to do it on their end. They pushed it out and fixed it. That was the first ever glitch or bug I saw.

I am very satisfied with Huntress's scalability and capacity. I am a small business, but I know other techs with thousands deployed, so scalability isn't an issue.

My clients are small businesses with 10 to 15 employees.

Their customer service and support are excellent, deserving a ten out of ten. They are quick to respond and knowledgeable, ensuring the right person is handling any issues or queries I have. If I have a technical question, my rep will pull the person who knows the whole thing like the back of his hand. It is great.

Positive

I do not have a huge amount of experience with other vendors. 

It is all cloud. They have a dashboard you log into online. You just deploy agents out to your clients.

The deployment was straightforward. They have articles on scripting it through your RMM. I created a little script and put their executable into the script. I did a little test batch. That was successful. I then deployed it across the rest of the clients. Huntress was on all. It is all populated on my dashboard.

Creating a deployment script took a few hours because I had to read the articles, but now that I have the script, I can onboard new clients in minutes.

It does not require maintenance. That is handled by the vendor. Updates are handled by the vendor. They are also improving it so you can manually push your own little updates. That would be sometime soon. So, the only maintenance is to keep an eye on the dashboard. They flag incidents to you, but I still like having a hand on the steering wheel a little bit.

On a scale of zero to ten, where ten means Huntress saves me a lot, they would score a nine for the peace of mind and assurance it provides. The value it delivers makes the price worth it.

I believe Huntress Managed EDR is fairly priced. The value I get from it in terms of peace of mind justifies the expense. You can justify it as a business expense. They are willing to work with you even if you are a small business, and they have fair pricing that reflects the service quality.

I have had their EDR, and I have been with them for a couple of years. When I decided to get their full stack, they were able to cut me in on something a bit, even though I am not huge. It is not that I have 10,000 endpoints with them. Overall, their pricing is fair. They are where they should be.

When I researched other solutions, like SentinelOne, they used automation instead of real people, whereas Huntress offers full team support for a clear rate. With other solutions, you had to pay them an add-on to truly get the full team. Huntress's model, which combines real-time support and expertise, appealed more to me. They were ahead of the pack, and I grabbed them. I never looked back. They never gave me any reason to. They have never steered me wrong.

I would absolutely recommend Huntress Managed EDR. I consider them a leader in the field and am confident in their service. This is the product you need to use if you are looking for EDR. They are active on even things like Reddit. They are on a lot of the MSP subreddits. They are transparent about their pricing structure and other things. They do a dissection of things that are happening. For example, they will share what they are seeing on a zero-day and share it with people, whether you are a client or not. That is amazing. What more could you ask?

I would rate the solution a ten out of ten.

My main use case for Huntress Managed EDR is to provide a secondary look for our platform usage. I use Huntress Managed EDR as a second set of eyes on our current SOC that we have in place right now.

Huntress Managed EDR's best features are active alerts and a honeypot for ransomware detection. The active alerts and honeypot for ransomware detection have helped us by preventing file maintenance and review.

Huntress Managed EDR positively impacts our organization as it gives us a clear advantage in selling ourselves as a 24/7 SOC versus having to manually keep on-call staff. Having 24/7 SOC coverage has improved our response time and lessened our employee load on the call schedule.

Huntress Managed EDR can be improved with better integration with ARM products for daily alerts. Additionally, integration with RMM products would also be beneficial.

I have been using Huntress Managed EDR for one year.

Huntress Managed EDR is stable.

Huntress Managed EDR meets scalability requirements.

Customer support from Huntress is great, and I have no complaints regarding their support.

Positive

I previously used SentinelOne, but I switched due to the complicated onboarding of clients and billing.

Huntress Managed EDR is easy to use because deployment is straightforward. It can be deployed by our RMM software or by Group Policy, and the IT team finds it an easy integration.

My experience with pricing, setup cost, and licensing has been all great, and I have no complaints.

I have used or evaluated other similar solutions and find that Huntress Managed EDR overall works better for easy onboarding and customer billing integration versus Blackpoint or S1. Before choosing Huntress Managed EDR, I evaluated other options such as CrowdStrike, S1, and Bitdefender.

When comparing the cost-effectiveness of Huntress Managed EDR with the other solutions I used or evaluated, it is half the cost versus the competitors.

Huntress Managed EDR is a great product that continues to improve every quarter, and I have no complaints about Huntress. I give this product a rating of 10.

We use it for our clients and ourselves. Huntress is a pretty comprehensive platform. Recently, they acquired the security awareness training platform, which helps us to fulfill our clients' needs regarding security. It has been pretty good. A lot of our clients are growing in this area. Traditionally, we have been using it for endpoint protection, which has been effective in many situations.

It is positioned very well for the SMB market. The most recent understanding that I have is that they are providing more visibility in the market. People are now seeing it as a product for security for many different reasons. The program is easy to use and easy for administrators as well. When it comes to security, it is similar to all the other players in town. Everybody says that they are an all-in-one sort of solution. From my perspective, Huntress is in the MSP space more than some of the bigger players such as CrowdStrike, and they are more successful because it is more MSP friendly. There is a lot of uptake on the growth of the product in general. CrowdStrike, for example, is a very mature product in the security marketplace, so they may or may not need to engage as closely as Huntress. Huntress also educates the group of people who use their product more than others, and that helps to deliver value through all the partners who are selling their product.

The endpoint protection is solid. One of the easiest things for us to do is to deploy the agent. It does not matter whether the client is infected or not infected. As soon as Huntress is deployed, it is good. It is easy for us to manage from our end. It tells us exactly what we need to see. It caught things that we could not catch with the traditional antivirus program. We have a way to tell clients that we have given them the greatest endpoint protection ever made, and it caught a few more virus programs. Would they like the deployment for the rest of their company? Most of the time, that is an easy sell on our end.

It has been making our lives so much easier. In the past, we had to spend hours and hours trying to look for the threat, whereas now, we can just put Huntress to immediately find out the threat and what needs to be done. Sometimes, some of the automatic remediations just happen without us even knowing, and we learn about it afterward. We also needed it because of the growing need for cybersecurity insurance compliance in Canada.

We use Huntress' ability to automatically remediate low-severity threats. 

It is integrated with Microsoft Defender. Once we have sold the Defender suite to a client, we integrate that with Huntress. Huntress is the EDR and also the MDR portion to manage any sort of alerts that arise.

Huntress has helped reduce the need for expensive security tools or to hire expensive security analysts. Our techs may or may not need to have a very high level of skills. We are also using Huntress as a tool to help us to answer some of the questions. It empowers the techs, and at the same time, we are spending less money.

Huntress has improved our security dramatically. Especially seeing that there is a growing need in the security space, we wanted to make sure that we have a good partner to work with.

The endpoint protection is definitely the most impactful feature for clients.

It just works. It is a set-it-and-forget-it type of solution.

There should be more engagement with the MSP group or their largest clients. They should have focus group discussions on what they can do to improve the product. A more transparent way for the support team at Huntress and our IT team to collaborate to make it faster and easier would be beneficial. It does not mean that the current support team is not doing its job, but if you look at the marketplace, the selling point of one of the competitors Blackpoint Cyber is a more cohesive work-as-a-team approach when it comes to support. I have heard that other MSP businesses using Blackpoint find it to be a much better experience in comparison to Huntress. While we are happy with Huntress, that is one area that everybody is saying can be improved.

I have used the solution for about a good four years.

I have not experienced any lagging, crashing, or downtime. Adding the load on the endpoints, like any security solution, makes the system slower, but we explain that to the client beforehand.

It is pretty easy to use.

We did not use any solution previously. 

It is working for us, so we do not want to change.

It is a cloud solution. The initial setup is relatively easy. It probably took a couple of hours per client, and all deployments were done.

The implementation is a one-person effort.

I would advise talking to them and engaging with the team. Figure out what is needed to support clients. Huntress is not for everyone. Understand different clients' requirements, and do not be thrown off by regulatory changes. We are a Canadian MSP business, specifically legal. We know the business needs well. You need to know what you need. Hunt for it. Huntress works for us but may not for everyone. 

Overall, I would rate it a nine out of ten.

We use Huntress' EDR tools, security operation center back end, security awareness training, and Microsoft Defender. 

It's a small installation that doesn't require a high-powered desktop, laptop, or server. It can be put on anything, and within a few minutes, they get a notification that the software has been installed on that machine. Huntress will immediately set up what they set up on their back end to watch that 24/7.

The benefits of Huntress are the resources that we have within the team. They're responsive. We have a dedicated customer rep with whom we work. He calls us consistently with new business they have going on within the company. Their communication level is second to none. It's important that they're within the same state, so it's like a local thing for us because we cover the tristate areas.

It has helped us eliminate more expensive security tools and take care of our whole security department. We only need to implement that resource, so we've reduced our security stack. They're in the top 10 percent of their area of expertise, and we've had zero concerns with that.

The EDR tools are the most beneficial. We protect all our clients' endpoints through their security operation center, which runs through the EDR. We like that it's a small installation that doesn't take up much processing space, and we can quickly install it on our machines. We push out the agents automatically and get everybody up and running quickly.

We go into the portal and see all our endpoints. We can see the alerts and events in real time. If anything major comes up, they email us a rundown of the issue, where it exists, where the file is, and what the file structure looks like. We can do a one-button remediation so they can take care of it.

They just released a new feature called unwanted access that we have taken advantage of. We've encountered a few issues with outside hackers and scammers trying to get into certain clients' emails and workstations. These issues were immediately remediated and resolved before they became a problem for the customer. We were also able to identify a VPN connecting from outside once we put the source on their computer, and we were able to shut that down within five minutes.

The existing features are perfect. However, I think they could add a more robust set of security features like dark web scanning, penetration testing, and risk assessment for clients. We would have one tool for everything. We wouldn't have to go to multiple vendors to pull something together. That would be more beneficial for us.

We have used Huntress since November 2023.

We haven't had any crashes with Huntress. Bitdefender crashed two of our networks, and contacting support to know what ports to open was difficult. With this, it's installed, and it's good. I've never had a problem with performance issues or their Defender crashing.

Huntress' ability to scale is fantastic. We have an opportunity with a major company with 20,000 endpoints that will possibly be finalized next year. They told us they're more than willing to bring us on as a reseller so we can make some money from that and manage all those endpoints while reducing our price per endpoint so we can make some extra profit on that.

I rate Huntress support nine out of 10. We've had two breaches unrelated to Huntress, which wasn't watching those devices. Even though they weren't watching the device, they were very responsive and helped us get a list of things to start checking off. They could get back access to everything they needed on their side. That was with both cases that we've seen.

Positive

We were using ConnectWise, Bitdefender EDR, and SentinelOne. After working with Huntress for a while, we could see the benefit of human-managed resources versus AI algorithms running everything on the security side. 

We still take advantage of proactive solutions like AI, but not on the security side. Too many obstacles can get in the way of human interaction, which can catch stuff that machines or AI will not see. We dropped their contracts back in May. They were very unresponsive. We had a lot of issues across several months. They're no longer in our stack.

We have automations that we run within our agent that can push out Huntress automatically, or we have it on a flash drive that we install on a computer if we need it for clients that aren't fully managed services with us.

It's incredibly easy because it's a small download. You only need to input your account key and name it something that shows up in the portal under a certain name. It's installed in under 10 seconds.

We haven't had any problems with Huntress' pricing. We're at 250 workstations, and we've grown considerably this year. They've been able to handle everything that we've thrown at them within that time frame. They're also  reducing the price based on how many endpoints we add.

We looked at a couple of other things. They weren't what we sought, and the price was too high. A few different distributors were trying to push some different solutions on us. Still, I had researched enough to feel that a call with Huntress would be beneficial. They called me immediately, which I had not gotten from some of the other people. We looked at SilverSky and Arctic Wolf. Both sales teams were unresponsive. It made the decision to go with Huntress easier.

We tried combining SentinelOne with Huntress. One of the reps at Huntress told us they have Defender, which Microsoft constantly updates, so they can manage everything on the back end, open ports and know what to watch. SentinelOne provides an extra level of security, but it doesn't accomplish beyond what Huntress is doing. We could save several hundred dollars by not having that on there any longer.

I rate Huntress 10 out of 10. Do your homework and make sure you understand exactly what you're getting into with any solution. Huntress' staff is incredibly friendly and supportive. They will make the transition easy for you. You have to price accordingly to profit from what you're marketing to your customer base

We roll Huntress out across the board. It's in our base security shield, so we use it everywhere. We also use ThreatLocker. It's an application for allowlisting and blocklisting. It blocks any software from running unless you approve it. Huntress is there in case we approve something that we shouldn't or if something that we already approved gets an update with something wrong.

When our partners rolled Huntress out, we discovered remnants of things that had already been taken care of, but it immediately showed me things that were a problem. Huntress has alerted us a few dozen times when a user did something silly, like clicking or downloading something. It would have been catastrophic had we not had Huntress there.

We advertise that it's the number one EDR we're using and actively ensure all our tools are the best in breed. We have a reputation for using the best-in-breed software, so Huntress has greatly helped.

It's fantastic for the SMB market. Their motto is something like "Cybersecurity for the Rest of Us." It's marketed to small mom-and-pop organizations, but we also use it for fairly large companies. Typically, an enterprise-grade tool isn't available for anybody under 50 users. Huntress makes it so that it can be deployed anywhere and everywhere. It's not bugging the client to tell them things they don't know how to do. It brings all of that back to us, and then we can take action on things that are a problem.

Huntress is effortless to use. It's one of the easiest products to deploy. Pushing out through our RMM is simple, and using it is straightforward once it's on a machine. The end user doesn't have to do anything. Everything comes back to us. I love that the alerts are human-curated. They take a look at alerts before we get them. Other products are very noisy. They'll send you an alert about anything. About 95 percent of those alerts go to Huntress first. They check to make sure that it's real and only alert us if it's actionable, something that requires our attention. When I get an alert from Huntress, it must be looked at. I love that. It saves a ton of time for my people.

It can fix low-severity threats. Their team is 24/7, whereas my team is not. We want them to take action on known bad things. Sometimes, that means fixing the problem or isolating the machine so multiple machines aren't getting hit. I love that they can address those issues within a very short time.

One issue is the managed antivirus. Huntress takes control of the antivirus built into Windows Defender, but it doesn't if, for some reason, Defender isn't working properly and doesn't attempt to fix it. We have to fix it with some scripts so that Defender reports correctly to Huntress. It would be nice if they took that action on our behalf. If they saw a problem with Defender, they should roll out a fix. 

I have used Huntress for four years.

Huntress is extremely well-written software. I used to be a developer, and I see how they've written it. It's excellent. I've never had an issue with it crashing a machine. It's small, tight code.

I rate Huntress support nine out of 10. It's excellent. I'm friends with many of the people at the top at Huntress so I can phone somebody quickly, and they'll escalate the ticket. If I go the usual route, somebody will call us back in an hour or two. Some of their competitors are a little quicker with a live answer, but Huntress is still better than 99 percent of their competitors.

Positive

We had another solution called enSilo that Fortinet purchased, and it became FortiEDR. EnSilo was an excellent tool, but it became noisy after Fortinet purchased it. We spent lots of time reviewing and approving things. Our people started getting alert fatigue where they were just accepting everything coming their way. it meant they weren't likely to find when there was a needle in the haystack.

Huntress is probably the easiest tool to deploy. We deploy many products through our RMM, and it's probably the simplest. It only takes less than 10 minutes. We have a policy that says if the machine doesn't have Huntress, it runs the script. We've deployed Huntress to thousands of machines immediately.

We had the script written. With others, you need to put in a license key per client and create documentation for which client uses a license key. Huntress doesn't have that. They have a site license, and they pull the client's name from our RMM. We can just run the same script for every client. It doesn't matter whether we have hundreds of clients or thousands of clients. You can choose all of them and run the script. 

Huntress requires a little maintenance. The big thing is managed antivirus. We have to ensure it's working and have a recurring monthly ticket where somebody goes in and looks at those things.

Huntress is an easy sell to clients because it does all the heavy lifting. Sometimes, they will buck a little at the price because they want a free antivirus or EDR. We tell them that we use Huntress on all our machines. That is our standard process for all the machines we roll out. When we give that advice, people are pretty willing to say okay. 

We looked at SentinelOne and several others, including DeepArmor and Blackberry Cylance. 

I rate Huntress 10 out of 10. They're one of my favorites. I call Huntress a partner, which isn't something I say about every vendor we deal with.