We create solutions for data protection and redundancy. Sometimes, we have three or four BNT switches backing up one another. We also manage many partitions and operating systems.
A low maintenance solution with cybersecurity measures
What is our primary use case?
What is most valuable?
IBM BNT's latest advancements offer cybersecurity measures for network security. Our customers adapt these solutions to their sites and are very happy with the results.
What needs improvement?
In terms of improvement, the price is not an issue; it's very good. However, the range of solutions could be improved. Some of our customers are very small, and the current IBM BNT solutions, such as switches, are too large for them. It would be wonderful if we could have switched with maybe 16 ports instead of the usual 24 ports because they don't use all the ports.
For how long have I used the solution?
I have been using the product for many years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
We are a very small team. The entire company consists of eight people. However, we all, including myself, are certified in IBM equipment and software. All administrative tasks are handled outside my company, so everyone is fully dedicated to serving our customers.
When a customer implements our solutions, my team handles all the integration and migration. The customers receive the system ready to use, and we're live immediately. For example, we currently have a project involving about 2000 users.
How are customer service and support?
The solution's technical support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is very easy. My team has enough education and training and is well-versed in all industry standards. My team is very efficient in handling migration and designing for our customers.
What was our ROI?
The solution's ROI is good.
What's my experience with pricing, setup cost, and licensing?
The solution is cheap. However, I think the price for the final user, who in this case is my customer, might be higher than the usual price. I emphasize the real value of the entire solution, not just the cost of the hardware and software. It's about how the solution helps the customer improve their internal operations.
What other advice do I have?
If we rate the capacity from one to ten, where one is small and ten is big, I will rate it a little more than medium for my customers. In my view, the big ones are the government accounts, but we don't have any because they're too large for us. Our typical customers include pharmacies, for example. These customers vary in size and might need storage solutions of around 50 terabytes.
We have a very good relationship with our customers. We provide all the maintenance of our software. For IBM BNT, we and the customer handle all the product analysis, recommendations, and so on. When a customer has an idea or issue, they call us or make a decision and explain the problem. Usually, we have a solution, like making a configuration change—something very simple. If you ask how much time customers spend on maintenance, it's very low because the system is very stable.
When advising potential customers about IBM BNT, I often suggest they talk to our current customers. Hearing directly from them about how the solutions work in real-world situations can provide valuable insights.
I rate the overall product a nine out of ten.
