Our use case is behavior analytics with machine learning. We are partners and distributors of Cloud Pak. I'm a system security manager.
What is our primary use case?
What is most valuable?
The interface is good and very user-friendly, it's easy for our customers to use. Cloud Pak provides a lot of functionalities and many free applications available from the online shop which can be deployed to your system. It allows for an increase in functionalities even if you've bought the smallest installation.
What needs improvement?
Some of our customers would like to have more technical support from the vendor.
For how long have I used the solution?
I've been using this solution for five years.
What do I think about the stability of the solution?
If there are any problems with stability, it's usually related to the hardware. The solution is stable.
What do I think about the scalability of the solution?
The solution is easily scalable, it's just a matter of purchasing an additional license if you wish to expand.
How are customer service and support?
The customer support is generally quite good but sometimes there are problems with the vendor, tickets get lost, and the response time can be slow.
How was the initial setup?
The initial setup is straightforward although sometimes the customer has a specific infrastructure or their own application and it can take more time to deploy. Most companies have a technical specialist who can take a certified course and learn to administer the solution.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable and it's a lot easier to make the calculation than it used to be. Of course the cost increases with the size of the infrastructure. Licensing is on an annual basis and is paid monthly. There's no fixed fee.
What other advice do I have?
This is a really cool tool. It's good to do a POC to see whether the solution is suitable for your needs.
I rate this solution nine out of 10.
Which deployment model are you using for this solution?
On-premises
