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reviewer990360 - PeerSpot reviewer
Director at a consultancy with 1,001-5,000 employees
Real User
Jan 3, 2022
Useful enterprise reporting, good support, effective governance
Pros and Cons
  • "The most valuable features of IBM Cognos are governance and enterprise reporting."
  • "I would like to see is more easy building, movement in the reports, and dashboard functionality within reporting. Overall more simple elements within reports. If the elements are simple then you don't have to render a full page, but you can move separate parts in the page."

What is our primary use case?

I am using  IBM Cognos for enterprise reporting.

What is most valuable?

The most valuable features of IBM Cognos are governance and enterprise reporting.

What needs improvement?

In IBM Cognos it always takes too long to build enterprise reporting, but I don't think that making another product can be solved.

Tableau and PowerBI is a tool, but enterprise reporting is a platform where you put all kinds of information together.

I would like to see is more easy building, movement in the reports, and dashboard functionality within reporting. Overall more simple elements within reports. If the elements are simple then you don't have to render a full page, but you can move separate parts in the page.

For how long have I used the solution?

I have been using IBM Cognos for many years.

Buyer's Guide
IBM Cognos
January 2026
Learn what your peers think about IBM Cognos. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

IBM Cognos is very scalable.

One of our customers has 1,000 users using the solution and 300 unique users every week running reports.

How are customer service and support?

IBM has a good support when you have concrete technical questions.

Which solution did I use previously and why did I switch?

My company decided to build a data warehouse and they wanted to have the best reporting solution on top of it. That was the reason we are using IBM Cognos.

How was the initial setup?

I started with Portal Play and then moved to IBM Cognos which made the installation straightforward because I have known the history of these solutions and I had a lot of time with it. However, the challenge is to get people to build their own reports and to understand data.

The time for installation depends on a lot of factors. The last time we did an integration with an API, it took five months to build the dashboard, in IBM Cognos it took one hour. It took five months to get the data and one hour to build the dashboard.

What about the implementation team?

We did the implementation ourselves. We used the Azure platform to receive the data from an API and we send it up to IBM Cognos for the database.

For maintenance of the IBM Cognos service, we have one person using 12 days a year, for patching or the install of new releases.

What's my experience with pricing, setup cost, and licensing?

There is a standard license required to use this solution. There are some additional tools but I am not sure if they are an extra cost.

What other advice do I have?

My advice is if you are able to solve your problem with an easier tool than IBM Cognos, you should use it. However, if you have a complex problem and you want to distribute a lot of information about the users it is important to get the users to build good reports, then I think is the best tool in the market.

I rate IBM Cognos an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1620732 - PeerSpot reviewer
Associate at a financial services firm with 10,001+ employees
Real User
Jul 7, 2021
A stable solution that allows us to import and store metadata
Pros and Cons
  • "In terms of stability, I think that Cognos is more stable than Tableau and Power Bi because of its framework manager concept that allows us to import metadata and store it in the framework manager."
  • "Tableau and Power BI are faster than Cognos."

What is most valuable?

Cognos includes a framework manager concept that allows you to build a framework model. Once you've built the model, you have to release the package and then it's available for reporting.

What needs improvement?

Tableau and Power BI are faster than Cognos.

For how long have I used the solution?

I have been using Cognos for a few years.

What do I think about the stability of the solution?

In terms of stability, I think that Cognos is more stable than Tableau and Power Bi because of its framework manager concept that allows us to import metadata and store it in the framework manager. 

What do I think about the scalability of the solution?

Cognos is scalable.

How was the initial setup?

Installation and configuration-wise, Cognos is more complicated than Tableau and Power BI — it takes more time. You have to install and configure it, then make the data available before you can do reporting. With Tableau and Power BI, the initial setup is very quick; you can just directly connect to Excel or a file on the desktop. Unlike Cognos, Tableau and Power BI eradicate dependency on a framework model. 

What's my experience with pricing, setup cost, and licensing?

Cognos is super expensive compared to Tableau ($70/month) and Power BI ($20/month) — I think Cognos is roughly $200 a month. 

What other advice do I have?

Overall, on a scale from one to ten, I would give Cognos a rating of eight. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
IBM Cognos
January 2026
Learn what your peers think about IBM Cognos. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,757 professionals have used our research since 2012.
RPA Architect & RPA Product Owner
Real User
Apr 30, 2021
Helpful algorithms, easy to create charts, and supports a wide range of file formats
Pros and Cons
  • "This solution allows you to input a wide range of file formats."
  • "It would be nice to offer free online training on the tool for end-users."

What is our primary use case?

We analyze data from their marketing campaigns, and social networks in order to determine which campaigns are more effective, and which channels are producing the best results.

What is most valuable?

It's quite easy to use.  

The tool has a group of algorithms that allows you to find links rapidly.

It is also very easy to create link charts and analytics quickly.

This solution allows you to input a wide range of file formats. We don't have any kind of issues with this product.

What needs improvement?

The online documentation is good, but it could be better. If the documentation could provide more examples, it would be nice.

It would be nice to offer free online training on the tool for end-users.

For how long have I used the solution?

I have been using this solution for a couple of months.

We are using the Cognos Analytics version.

What do I think about the stability of the solution?

It's a stable solution. It's very strong. 

With Software Assessment Services, you can forget about the infrastructure. The servers and everything that is related to the typical deployment of the tool is easy because it's on the IBM Cloud.

Your focus your attention on using it instead of the technical side of things.

What do I think about the scalability of the solution?

It is too soon for me to say anything about the scalability, but my impression is that it doesn't matter the amount of data you need to analyze the tool. The background has the infrastructure and the features that allow you to grow according to what you need.

Currently, we have a couple of users but will have five or six more next month. 

How are customer service and technical support?

The technical support is fast. 

You have access to a knowledge base where you can look for the issue. If you cannot find it, you can contact IBM support and you will get an answer very quickly.

Which solution did I use previously and why did I switch?

We were working with Power BI on a local deployment, but unfortunately, it suddenly presented some issues. We tried to re-install it but were not successful. To this day, we still don't know why this happened. 

We quickly changed to IBM Cognos and is quite good.

We were also working with Tableau. It's also a local installation. It's very good, very powerful, and has a lot of features you can use to analyze the data. Cognos is easier to use.

How was the initial setup?

The initial setup was extremely easy.

You log in from your account or create an account and instantly you have access to a 30-day trial or you can test the tool, and create exercises to determine if it is good for you. Once complete you can decide if you want to pay monthly or you can dismiss the tool.

In our case, the only thing that we needed to do was to upload the data, which took a couple of hours.

We don't require any staff to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

I don't have this information, it is handled by our finance department. 

It is my understanding that the cost is very low. It's not very expensive.

What other advice do I have?

It's a good idea to take a course online to learn how it works before you start.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

IBM
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Software Engineer at a financial services firm with 10,001+ employees
Real User
Apr 24, 2021
Robust, scalable and easy to use
Pros and Cons
  • "The product is a very good reporting tool and is very flexible. It allows for the users to get a scheduled report."
  • "The solution seems to slow down the servers."

What is our primary use case?

We primarily use the solution for reporting.

What is most valuable?

The product is a very good reporting tool and is very flexible. It allows for the users to get a scheduled report. 

We can receive automated reports as well. They are easy to schedule on a weekly or monthly basis.

It is very fast. I mean in means of report output, it's very fast compared to the actual clients involved.

We implemented it on the web. Before that, there was a separate request that needed to be raised for a report to be issued. We needed to fetch items and it took time. Now, according to their requirement, users can schedule their own reports. They get a URL they can access. They have a GUI on the Netcool page and they can access the data using this Cognos report. 

The solution is pretty easy to install. The documentation on offer is very good and it's very instructive.

The user interface is very nice. IBM Netcool interface is the same, and we can implement the same Netcool web GUI on a web page. Within the Netcool servers, we can integrate this tool to give users access to the environment.

The integration and configuration capabilities are very good.

The solution is very simple while also being quite robust and scalable. 

What needs improvement?

As we get new requirements, we need to see if they fit into Cognos. As of right now, it fits our needs, however, that can change.

We've had issues in the past that the solution is still working to resolve.

The solution seems to slow down the servers. We're working with IBM to see if this can be resolved. 

What do I think about the scalability of the solution?

The scalability is quite good. this type of solution is built for enterprises, and our enterprise environment is quite large. the solution handles it well. It can scale.

How are customer service and technical support?

Technical support is a 10 out of 10. IBM is always available when we raise a PMR with them. Even on Level 2 or Level 3 issues, they will come into the picture and they are used to researching if any issue comes their way. They'll work to replicate the issue in their lab environment and they'll give a resolution. That is very good and helpful for us, for our team. We are extremely satisfied with their level of support. 

Which solution did I use previously and why did I switch?

We did use other reporting in the past, however, it was not as good or as easily scheduled as this product.

How was the initial setup?

The solution is very easy to implement. It's not overly complex or difficult. The documentation is good from IBM. IBM tried to create not too much complexity in terms of integration and configuration. We can usually implement using the IBM docs. It's not a problem.

What's my experience with pricing, setup cost, and licensing?

I can't speak to the direct pricing, although it is my understanding that it is high. That said, the solution holds great value.

What other advice do I have?

We are customers and partners.

Currently, we are also using AIOps and IBM Watson also, which is an artificial intelligence tool that is also very easy.

We trust IBM and its platforms. They've optimized for monitoring very well. Their support is also excellent.

I would rate the solution at a nine out of ten. So far, it's been a great solution for us. We're quite happy with its capabilities.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Director - Metrics & Analytics at a computer software company with 1,001-5,000 employees
Real User
Oct 31, 2020
Great storyboarding and storytelling feature with an easy initial setup
Pros and Cons
  • "The initial setup is quite straightforward."
  • "The AI-based features could be further enhanced by the solution."

What is most valuable?

The most valuable features are the AI-based questions.

The storyboarding and storytelling features of Cognos Enterprise are both very good.

The solution offers excellent dashboard creation capabilities. I use this extensively.

The initial setup is quite straightforward.

What needs improvement?

Overall, there aren't any features that are lacking in the product.

The AI-based features could be further enhanced by the solution.

I'd like to see more predictive analytics enhancements in future releases.

For how long have I used the solution?

I've been using this solution for our years now.

What do I think about the stability of the solution?

The solution is very stable. We don't worry about bugs or glitches. It doesn't crash on us at all. It doesn't freeze. It's reliable.

What do I think about the scalability of the solution?

You can scale the solution if you need to. That's not a problem.

At our organization, we have between 150 and 200 people using it at any given time.

How are customer service and technical support?

We've dealt with technical support in the past. We found them to be helpful. We've been satisfied with the service provided.

Which solution did I use previously and why did I switch?

We did use Cognos Express originally. It's built for smaller deployments, and we were on the margins in terms of parameters. In the end, our organization found that it was too small for our needs and we moved up to their Enterprise option.

We also use Phillips and Oracle Business Intelligence as well as Power BI.

How was the initial setup?

The initial setup isn't very complex. It's mostly straightforward. However, due to the setup of our organization and its architecture, we did face a few specific complexities during implementation.

We have seven people who handle the administration as needed.

What about the implementation team?

We had someone who helped us set everything up and provide the required technical training.

What's my experience with pricing, setup cost, and licensing?

We'd like the pricing to be reduced, of course. We'd like to reduce the cost period.

What other advice do I have?

I'm a user, not a vendor or a reseller.

We use the enterprise version of the product.

In terms of BI tools, I'd advise others that this is one of the best. It was easy to use once we had the initial training that is required. The features such as storytelling, AI based sessions, are great. I would recommend it to other companies for sure.

On a scale from one to ten, I'd rate it at an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1196148 - PeerSpot reviewer
Owner at a consultancy with 1-10 employees
Real User
Jan 20, 2022
Great for scalability and data management on the back-end
Pros and Cons
  • "If they want dashboarding, storytelling, and analyzing why KPIs are met or not, then Cognos is a better candidate than Qlik Sense."
  • "Cognos is quite slow - it's missing the performance of the PowerPlay cubes."

What is our primary use case?

I use Cognos to design reports.

What is most valuable?

The storytelling feature is most valuable because it has a more explanatory approach which is really convenient for building up monthly reports with some context. 

What needs improvement?

The version I last worked on "IBM Analytics" required you to build your own queries and reports for statistical reasons, which should be out of the box rather than requiring users to build them. A nice dashboard showing uptime, runtime per report/user/ query ... usage per report ... for direct publication would be nice to promote the tool at the end users without investing a lot of time in it as an administrator

For how long have I used the solution?

I've worked with this solution for about 15 years.

What do I think about the stability of the solution?

Cognos is stable, I've never experienced issues with its stability.

How are customer service and support?

The support isn't bad, but the user community is quite small to discuss certain topics, especially in comparison to those of competitors like Microsoft Power BI.

Which solution did I use previously and why did I switch?

I've also used Qlik Sense, but I prefer Cognos for the scalability and data structuring on the backend. In the frameworks, you have better data management than in Qlik, which requires you to build independent data models.

How was the initial setup?

The initial setup is quite easy and has improved from previous versions.

What other advice do I have?

I would advise those thinking of implementing Cognos to look at their customers' requests. If they want dashboarding, storytelling, and analyzing why KPIs are met or not, then Cognos is a better candidate than Qlik Sense. I would rate this solution as eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Carlos Mardinotto Junior - PeerSpot reviewer
BI Expert at a financial services firm with 1,001-5,000 employees
Real User
Top 5
Sep 19, 2021
It's fast to access and the security administration is great
Pros and Cons
  • "Security administration tools are powerful and flexible."
  • "The high cost of a license makes it hard to scale up on a budget."

What is our primary use case?

I've used Cognos in five projects, including Itaú Bank of Brazil, some Brazilian pharma laboratories, and an insurance company. I also used Cognos for work I did with HBSC Bank of London and another HBSC in Brazil.

What is most valuable?

It's very fast to access and the security administration is great. You can assign many roles to users. 

For how long have I used the solution?

I've been using Cognos for 15 years.

What's my experience with pricing, setup cost, and licensing?

The cost of the license is very expensive and it's costly to achieve scalability. For that reason, Microsoft Power BI and Tableau are more commonly used in Brazil.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Consultant at a insurance company with 10,001+ employees
Real User
Sep 18, 2021
A comprehensive and user-friendly solution for business intelligence
Pros and Cons
  • "The comprehensiveness or broadness of the software functions or business intelligence functions that it provides is valuable. It is also quite easy to use and user-friendly."
  • "I would like them to reinclude PowerPlay. One thing that I am missing in the current Cognos is what was formally named PowerPlay. They have basically removed PowerPlay from it, which is something that I fail to understand because it was the most wonderful tool for business intelligence that I've ever used. As far as I know, they don't provide this functionality anymore, so this is one thing that I dislike about Cognos."

What is most valuable?

The comprehensiveness or broadness of the software functions or business intelligence functions that it provides is valuable. It is also quite easy to use and user-friendly.

What needs improvement?

I would like them to reinclude PowerPlay. One thing that I am missing in the current Cognos is what was formally named PowerPlay. They have basically removed PowerPlay from it, which is something that I fail to understand because it was the most wonderful tool for business intelligence that I've ever used. As far as I know, they don't provide this functionality anymore, so this is one thing that I dislike about Cognos.

It is also quite pricey.

For how long have I used the solution?

I have been using Cognos for about 15 years. I used to work in a company that was a partner of IBM. I was selling this product formally, and I created solutions with it. That was about five years ago, and now, I have started to work with it in another company.

Which solution did I use previously and why did I switch?

I mostly worked with Cognos. I have worked a bit with Tableau and Microsoft BI.

What's my experience with pricing, setup cost, and licensing?

It is quite pricy. I think Microsoft BI is cheaper. Tableau might also be cheaper, but it also depends on the usage. If you have very many users, Cognos can be a problem. It could be cheaper than Tableau but not for so many users. If you have a few thousand users, Tableau, which is generally quite expensive, can be cheaper than Cognos.

What other advice do I have?

I would rate IBM Cognos a nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free IBM Cognos Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free IBM Cognos Report and get advice and tips from experienced pros sharing their opinions.