Service and Support
Customer service for IBM Streams is praised as good, with technical support described as very good. Users appreciate the excellent professional forum, regional support, and IBM PMR support. Technical ratings are often high, such as 8 out of 10. The commercial aspect contributes to great support, including active online communities and proactive evaluations of customer needs, leading to continuous enhancements.
Deployment
Setting up IBM Streams was generally straightforward. Users appreciated having a prior training course, which helped smooth the process, but they acknowledged architectural and design considerations. Installation ranged in complexity based on environment, taking a few weeks, and some rated it between seven and eight out of ten for ease.
Scalability
IBM Streams demonstrates impressive scalability, with users experiencing no issues during implementation. It is regarded as a cluster-focused technology, offering significant control and predictability for substantial workloads. Accommodating large data volumes with low latency is achievable, even in complex scenarios. Major sectors, including government, telecommunications, and finance, utilize IBM Streams, confirming its ability to scale efficiently according to diverse demands.
Stability
Users highlight IBM Streams' exceptional stability, with its enterprise-class maturity ensuring continuous operation for years. Though some experience crashes in the development IDE and embedded Zookeeper issues, it's noted these rarely affect the main platform. Stability issues are typically tied to external system interfaces or custom code errors. In virtual environments, careful resource management is essential. Many rate IBM Streams an eight out of ten for stability, affirming its reliability and robust runtime environment.
