iboss Reviews

We are a PreK-12 public school district, and we use iboss to filter internet content for our students at home and staff member devices to ensure they do not access inappropriate sites.

iboss alerts us to activities that we would not necessarily know or monitor, such as attempts by users to access proxies to bypass filtering. 

I am sure it saves us costs because it prevents students from loading malware. It saves the amount of time it would take to bring these computers back, rebuild their operating system, and send them out. 

We cut down on staff issues or malware because we are blocking that actively. We let it block things by category. We are preventing all installs of things that would cause work for us. It has cut down about 15% of our time in managing workstations. iboss has reduced security incidents by 25%.

iboss is pretty scalable. They provide good support. The case managers you work with to coordinate what you need are pretty good. They are responsive.

As with any software, there is a learning curve. Overall, it is pretty straightforward. It is web-based. It is easy to use.

I have the same complaint about them that I have about other software companies. Sometimes when you call in support, you get someone who is just following a sheet. It feels like a runaround. You feel that you are running into that support wall. This 'runaround' can be bothersome, but once the sales rep is involved, the issue is usually quickly resolved.

I have been using iboss since 2015, so it has been around eight years.

Since moving to the cloud, we have not experienced any downtime. When it was on-premises, we encountered a hardware failure that took some time to work around. It took half a day of downtime, but the transition to the cloud has been stable. Now that it is in the cloud, we get notifications. They keep us in the loop about when they are having problems, but so far, their problems have not taken us down.

I would rate it a nine out of ten for stability.

iboss is scalable, and increasing the number of devices is straightforward as we only need to inform our representative to adjust capacity. There is a fee associated with that.

We have about 12,000 users. We are in one county, and we have 21 sites or physically different addresses that we manage. All those devices have iboss.

Support is generally good, but the initial engagement through standard protocols can be cumbersome until our sales representative intervenes to assist.

Positive

iboss has been our main vendor. We had another vendor's built-in content filter, which was limited and site-based. We are using iboss globally for filtering our devices off-site.

When we originally got it, it was on-prem. Over the years, we have moved to the cloud. When it was on-prem, it was hands-on. You build an installer and send that installer out, whereas now, they take care of everything. In the cloud, it is fairly straightforward and quick.

The initial deployment of iboss took about half a day, with about a week to fine-tune the settings. Migrating to the cloud took an hour and a half. It was very quick to do that. Making sure everything worked after going to the cloud probably took two or three days. They stuck with us the whole month, so it was pretty good.

In terms of maintenance, we used to have to go in and update the devices for the clients. Since migrating to the cloud and within the last two or three years, they have the ability to auto-release updates. You just need to select the channel you want.

We are on a stable channel. We just sit back, and literally, it takes care of itself from that point.

It is hard to put a number on the ROI, but there have been about 15% time savings overall. 

We have not priced the solution recently, but they were competitive with other vendors in the past.

I would recommend iboss because it has been stable. We have not had any major issues. It served us well during COVID. When the home devices of others were collapsing and not working, all of ours worked.

I would rate iboss a nine out of ten. There is room for improvement when it comes to the support aspect.

We use it for URL filtering to enforce our enterprise Internet use policy. We use it for our current initiatives in artificial intelligence. There's a module in iboss for artificial intelligence we're utilizing. 

We use it for forensics when our internal affairs investigators need historical information on website access. We use their cloud configuration to send our enterprise-owned devices anywhere in the world, and we've enabled the protections to travel with the end user. 

We also have some botnet and malware and other protections through that agent, and we are currently evaluating the iboss platform to see if their zero trust framework and legacy VPN solution will work in our environment. We've been fanning out. Iboss started out with us as just a simple URL filter, and it has moved on to be used in several key critical areas of our operation.

We immediately saw value from the moment we deployed it 15 years ago. The product did precisely what people told us it would do. Over the years, it has grown with us and our enterprise's security function. We have had an excellent, mutually beneficial relationship with this vendor.

The solution saves us costs associated with the aftermath of an incident. That's not to mention cyber insurance claims and everything would go through the roof if these attacks had been successful that we've thwarted with iboss. The benefits are clear. We are thrilled it may help us save money again because we are retiring our legacy VPN. The iboss VPN offers more competitive pricing than the other two vendors. 

Using iboss, we've reduced daily security incidents. We have people in and out of our environment left and right. When they leave the environment, they think it's okay to use an asset that belongs to the organization. The solution has prevented things that otherwise could have been a tremendous loss for us. 

Now, the thing to consider here is that money isn't the only loss we measure because we're a government agency. We measure the effect on our reputation. Elected officials run this place. If we have an incident, people believe elected officials are not doing their jobs, affecting our reputation. It has saved us in that area as well. 

The iboss system is highly reliable. The false positive rates are small compared to some other systems we've experienced through other partner agencies who use competing solutions. 

The administrator's console is laid out logically. New features are added in places that make sense, making the console easy to use from an administrative standpoint. It runs in the background seamlessly for an end user. The only time you know it's there is when you get caught in a policy decision that blocks a connection. 

The iboss console has absolutely improved security. We rely heavily on it for command and control traffic analysis, and we're using their SSL decryption function. We can look inside of encrypted connections to catch and prevent these botnets that are out there. It has saved us a countless number of times.

We are a government entity with a Microsoft contract, so the single pane of glass is Microsoft. When we use any third-party tools, such as iboss, we feed into our Microsoft console, except the URL logs. We keep those separate for many internal reasons. We keep the URL logs, but the malware, CASB, and other information go directly into our Microsoft tenant.

We've deployed the iboss into several of our Azure environments, and it does exceptionally well in most cases. It sees the traffic it's supposed to while ignoring the traffic we've told it specifically to ignore. The only thing we don't do with it is by recommendation from the actual vendor. We do not inspect database connections because of the intensity of those connections. The vendor told us not to look at those. It would probably end up causing latency issues with our connections.

We were an early adopter of iboss' ChatGPT risk protection. We still use it because we've determined that it will work for us. We're working with their development team to enhance the feature sets. We tend to be on the leading edge of things in our field, which is rare for a government, but we're kind of a special group. We tell the vendors when we see things emerging and where they should go with these products. They've been excellent at adding these new features. It captures what we expect, and the features are there that we need.

The ability to monitor and secure these conversations is outstanding. In fact, we've put in the framework to allow us to block content that should not be going into ChatGPT, Gemini, or Copilot. It allows you to force users to go to a particular AI console. In our case, we will force users in the near future to only use one AI platform, Copilot. 

We already know iboss can force users to go straight to Copilot if they try to go to any other platform. That's fantastic. It has a DLP feature that will capture data that shouldn't be leaving your enterprise as well when it finds it in any of these AI chats. 

A positive improvement would be to expand into more areas for product monitoring. You have an agent that resides on the endpoint. They are positioned in a way that allows them to log information directly from the endpoint that they couldn't get in the past. They could monitor the process trees and the event logs and help with the overall detection rates of the product. If the URL is bad, the process on the machine has been observed as bad. 

Fold that in with the risk intelligence they're getting from all of the different subscriptions they are a part of. Now, these security companies subscribe to things like emerging threats, databases, etc. You can fold all this intelligence to decide what's happening on an endpoint. I would love to see them start moving into that space. That would compete directly with Microsoft. Maybe that's why they haven't. Having that ability native within the solution would be great. The other area in which I would love to see improvement is more detailed descriptions of why they block websites.

We have been using iboss for 15 years. 

The solution's stability is outstanding. I can't think of one instance when iboss was the cause of latency.

It's super-easy to scale up iboss. If I tell them, "We just lit up another five gigs of bandwidth," they'll spin up some new virtual gateways and dump them in my account.

I rate iboss support 10 out of 10. They are among the best I've ever seen in the support space. Some vendors, you would imagine, have great support, but it's terrible. These guys are fantastic. Whatever they're doing to train their people is working, and it's always a pleasure talking to these people.

Positive

We were using a competitor's product for several years, and it just got to be unusable, which caused us to go out and start looking for a replacement in the market. And iboss was not even part of our list of competitors that we were going to pilot to see if we could get a better solution in place. They were just at the right place at the right time and made a cold call to us, to the CISO. And he said, hey. This company called me about our pilot. It wasn't on our list, but I decided to call these people, and they won. They won me in the bake-off we did. The product did exactly what they said it would do, and the others did not. So that's how it all started.

Setting up iboss was incredibly easy. It took 20 minutes to unbox and rack them the first time. I turned it on our inline Internet pipe, and it immediately began working.

For maintenance, everything is pushed from the admin console. It's a matter of updating policies whenever policy changes occur in the enterprise. It requires me to edit policies when sites on the Internet don't comply with RFC. This causes problems for the end user. The other maintenance is insignificant. Whenever the vendor releases a new firmware, I simply click a button and schedule the install.

Their pricing is excellent. It fits within our meager security budget for these kinds of tools, and we're pleased with the pricing. Like everybody else, things go up when you add features, and we understand that. Overall, we'd pay a significantly larger amount of money to other competitors in the space if we were to get all the features we have with them right now.

We looked at several well-known solutions at the time. They did not measure up to their claims, which we find to be a common theme with vendors. But I, Iboss, unlike many others, did precisely what they said, and everything went exactly as they said it would. And so they won the contract and have kept it all these years.

I rate iboss 10 out of 10. If you're going with the cloud model, there are two different architectures you can use. You can use the agent-based one, which we use. The other is a direct private circuit that runs straight from your enterprise into their cloud. 

If you're going the agent route, make sure you have a good enterprise software management product in place, like Intune or SCCM for Microsoft or Jamf if you're an Apple shop. There's a million of them out there. Make sure you have one of those in place so that you can easily manage pushing out the agent to your users. After that, it essentially drives itself. The endpoints check-in and get updated automatically per your policies. 

We use iboss for cloud proxy, CASB, and SSL inspection. I am gradually evaluating the zero trust feature of it.

iboss helped us consolidate our security solutions that were previously scattered across different platforms. Previously, we had different solutions for CASB, SSL inspection, proxy, and other functions. This consolidation did not significantly reduce the costs, but it did help.

iboss has significantly lowered the number of security incidents. It is crazy how much it blocks and how much it is aware of the outside dangers. It has been helping us a lot.

We were able to realize its benefits within a month and a half. In the beginning, I had to work hard to get it up and running and ensure that people other than me could also run it. From the users' perspective, the benefits were seen right away, but from an admin perspective, it took us about a month and a half to get going and see its benefits.

There are a lot of valuable features. Cloud proxy is valuable, and SSL inspection is also valuable. It is pretty heavy to keep track of it all, but once you get it up and running, it is pretty good. In terms of ranking, I would say that Cloud proxy comes first, followed by SSL inspection, and then CASB.

It is fairly pretty easy to use once you get around it. It took me probably a month to get used to it and get the hang of it. As with the other cloud providers, the UI changes a little here and there every once in a while, so I have to keep up with that. Other than that, it is fairly easy to use. Everything is straightforward. We use their web admin console.

We can integrate with a lot of cloud solutions but not as many as I would hope to. We have a lot of visibility into the major ones, such as Microsoft or Google solutions, but they still have a way to go in getting it integrated with other third-party applications and getting visibility into them.

I am currently doing a PoC of the zero trust aspect of it. Compared to other similar solutions, it is hard to get around each feature. It takes a while to get used to it. Configuring zero trust requires a lot of manual setup, whereas with other solutions, that comes prepackaged. If they can reach the other vendors' level in regards to setting it up, it would be good. That is something that I want to see improved.

We started using iboss approximately three years ago, and including the proof of concept, it's been about four years.

In terms of stability, iboss has been stable for end users for the past couple of years. Initially, there were some issues with agents not starting up, but for the past couple of years, it has been stable for end users. However, on the admin end, we have had a couple of problems with replacing the SSL certificate, which was a big hassle. Additionally, we lost some proxy access logs due to cloud node updates.

We have been running it with two nodes since the beginning and have not had a need to scale beyond that. The only thing that we have scaled is the log partition. That was pretty fast. That was done in about a week after we ordered it. According to what I have read, the scalability of the node is supposed to be fast and reliable, but we have not implemented it yet.

Their support is very good. It is wonderful. They are very fast. I have not seen anything faster than iboss support. The quality of it is exceptional. They go a step further to investigate issues on a case-by-case basis, which has been a tremendous help. I would rate them a ten out of ten.

Positive

We did not use any similar solution before. 

When I joined this company, iboss was not even in the talks. About four years ago, we had to review all our Internet security solutions. I was the one who did the PoC, and I was the one who implemented it. I was the one who pretty much got it up and running with the help of a few people.

The initial setup of iboss was fairly easy because we used distribution software to install it across all clients. It took us about a month from start to finish.

Maintenance-wise, there is not much. I check the admin console every day, but in regards to node maintenance and agent maintenance, everything is done automatically on the iboss end. That is pretty good.

The implementation was carried out in-house with the help of the iboss support team. It was a team effort, involving probably four or five people.

It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers.

My company is strict on spending. We cannot go ahead and adventure on a lot of different solutions. iboss was the solution that fit our price range and requirements, so we went for it.

My advice is to thoroughly do proof of concept of iboss because everyone has different use cases. To be able to use iboss smoothly, it is crucial to identify all the small settings and parameters during the PoC phase. Some settings are challenging to change once you go live.

I would rate iboss a ten out of ten. 

The solution is a corporate proxy server, an intelligence proxy.

From a corporate perspective, I understand that it's important to keep the company data safe. From a corporate point of view, it's a good solution.

The solution is stable.

The solution can scale. 

It was a very easy product to install. It can be deployed very fast.

Technical support is okay in terms of the assistance they provide. 

I've been using the solution for one and a half years at this point. It hasn't been that long just yet.

As simply an end-user, I cannot speak to its stability, however, I have not had any issues. I would say that it is more or less stable.

I'm not managing the solution; I'm only using it. Therefore, I cannot speak to its scalability. That said, from what I understand, the solution can scale. 

All computers and servers are using the solution. I'd say there are about 100,000 users on it in our company.

I've been in touch with technical support and I've found them to be okay. I have no complaints as to the level of service they provide. 

The installation is very simple and straightforward. It's not what I would consider being complex or difficult. 

The deployment is fast and can be done within minutes. 

Our deployment was handled centrally by the global team. I'm not sure how many people were assigned to deployment and maintenance duties. 

I don't have any opinion on the price or any insights into the pricing. I'm mostly just a user. Licensing would be handled by management. They may have a yearly licensing agreement set up.

We did not evaluate other options before choosing this solution. 

As we are using the cloud deployment model, we are always on the latest version of the solution.

I'd rate the solution at a seven out of ten. It's very useful for corporations.

I would recommend the solution to other organizations. 

We use iboss for the proxy solution. I used iboss in my organization to block a few sites for a few of my employees.

Content filtering is the most useful feature of iboss.

Sometimes the agent stops working in iboss, and we have to reinstall the agent. This is a hiccup that iboss should improve.

I have been using iboss for the last two years.

iboss is a stable solution, and we didn't face any major outages with the solution. I rate iboss a seven out of ten for stability.

iboss is a scalable solution. We deployed it for around 300 users, and there's no limitation on the number of users.

The solution's technical support was pretty good. I rate the solution's technical support a seven or eight out of ten.

Positive

It is easy to deploy iboss on any client's machine. However, configuring the solution is a bit complex.

The solution's end-user deployment is pretty easy and takes five or ten minutes.

We used iboss on our private cloud, but since iboss is a managed service, they provide a public cloud platform for the solution.

Overall, I rate iboss an eight out of ten.

We use the solution for web filtering to secure networks from malicious websites.

The solution operates autonomously.

The solution's pricing could be better.

We have used the solution for five years.

I rate the solution's stability as a ten.

We have around 80 solution users in our organization.

The solution's technical support was excellent.

Positive

The solution's initial setup was straightforward.

The solution gets expensive every year. Its cost increases too quickly.

The solution is expensive compared to Cisco Umbrella. I rate it as a ten.

My role is security solutions architect. I do the research for the customers. We are implementors and consultants. We provide solutions for our clients.

With everybody working from home due to COVID, iboss was the solution that we implemented as the security architecture for those who were working from home and normally don't. It has decentralized the office.

The endpoint-type solution is an area that needs some improvement. They don't identify that they are a security risk. This is something that needs some work.

File integrity monitoring would be very advantageous as an additional feature.

I would like to see anything regarding the endpoint or the endpoint-base improved.

I have been working with iboss for one year.

Technical support is pretty sharp and very responsive.

I would rate iboss an eight out of ten because it needs better coverage on the endpoint.

The security aspect of the solution, particularly the malware behind it, is excellent. That's something that really helped us out. It's not just a simple proxy that just blocks the insights of potential threats that come on behind it. They do malware detection and that helps us a lot.

Overall the solution is quite good. It's similar to Microsoft where it had a base and just added more platforms.

The solution could be stronger on the integration side and offer more cloud applications like G Suite or Oracle.

We started using the solution three to five months ago.

Stability-wise, I can't say that we have had any problems at all with the solution. It's decent. It's not exceptional, however. 

We find the solution to be quite scalable. If an organization needs to scale up they can do so with iBoss. It should be a problem at all.

We have about 20 to 30 people on the solution, so it's not a huge amount. They are all mainly end-users.

Technical support has been very good to us. We've found them to be responsive and knowledgable. Their work is good and we've been satisfied with their level of service so far.

We didn't previously use a different solution before we took on iBoss a few months ago. 

The initial setup is quite straightforward. It didn't give us too many issues.

The pricing of the solution is okay. It's less expensive than, say, Check Point.

I've heard that Check Point is also very good, although it's a more expensive option.

We're a partner with iBoss. We resell the product to our clients if the solution makes sense for them and covers their requirements.

We're using the latest version of the solution.

I would recommend the solution. You don't necessarily have to do a POC first. However, I would recommend it. For us, it was easier to have it integrated into our outreach environment. For clients moving towards the cloud for the first time, especially on Microsoft platforms, its something that really should be seriously considered before actually just jumping in on a new solution.

I'd rate the solution eight out of ten. If we wanted to, we could go with a more costly setup.