Integration with other software applications is so user friendly and also it's a single ledger designed system. Also, the multi-currency feature is superb as well.
Consultant at a computer software company with 51-200 employees
The Inventory module needs to be improved, however, the integration with other apps is user friendly.
Pros and Cons
- "Integration with other software applications is so user friendly and also it's a single ledger designed system."
- "The Inventory module is not so strong when compared with the other software applications in its category!"
What is most valuable?
How has it helped my organization?
It has really helped us in getting repo. With the integration of Infor Q&A application which is like a companion software with SunSystems, it has made it so easy to spool out report from SunSystems to a spreadsheet in Excel, etc.
What needs improvement?
The Inventory module is not so strong when compared with the other software applications in its category! The integration between the Inventory and the Purchasing module is not very "user friendly".
For how long have I used the solution?
I've used it for more than five years.
Buyer's Guide
Infor dEPM
June 2026
Learn what your peers think about Infor dEPM. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,644 professionals have used our research since 2012.
What was my experience with deployment of the solution?
I have not encountered any issue that has not been solved.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
The software has always been capable of accommodating growth, so I have not really encountered any issue with scalability.
How are customer service and support?
Customer Service:
The level of customer services should be 75-80%.
Technical Support:Excellent 90%.
Which solution did I use previously and why did I switch?
I not used any other solution but I have attended demos for many.
How was the initial setup?
My first implementation was so straightforward because the client was implementing only the Ledger module which was so easy. However, afterwards, they decided to add another module which became a little complex.
What about the implementation team?
We are vendors so we implement the software.
What other advice do I have?
They should state out their requirements and expectations clearly.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Functional Strategy Consultant at a tech services company with 10,001+ employees
The robustness of the Infocubes is valuable but it has low flexibility to change the model once implemented.
Pros and Cons
- "The robustness of the Infocubes, and the possibility of integrating both strong data analysis characteristics with pleasant aesthetic features."
- "Flexibility to modify an existing Infocube, and better integration with other ETL tools on the market."
What is most valuable?
The robustness of the Infocubes, and the possibility of integrating both strong data analysis characteristics with a pleasant aesthetic features.
How has it helped my organization?
The client where we implemented the Planning model in Infor PM previously used Excel spreadsheets for all of their Planning processes. Infor PM has brought the typical PM tools advantages in this space.
What needs improvement?
Flexibility to modify an existing Infocube, and better integration with other ETL tools on the market.
For how long have I used the solution?
I used it for six months of deployment and then one year of support and developments.
What was my experience with deployment of the solution?
Yes, due partly to lack of expertise using this product in my organisation and partly to the aforementioned areas for improvement.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
Partially.
How are customer service and technical support?
4/5.
Which solution did I use previously and why did I switch?
I worked for a consulting company which implemented Planning solutions using different tools on the market, such as Board, SAP BPC, and Hyperion.
How was the initial setup?
It was complex and required technical knowledge of Infor's native ETL language.
What about the implementation team?
In-house team.
What other advice do I have?
Dedicate time to the Functional and Technical Specs, given the low flexibility to change the model once it has been implemented.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Infor dEPM
June 2026
Learn what your peers think about Infor dEPM. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,644 professionals have used our research since 2012.
Business Intelligence Consultant with 51-200 employees
The bigger the DB with accelerators the more unstable it is but it gives you enough options to implement BI processes.
Pros and Cons
- "If you are using only spreadsheets and have to download your data from various sources then you will have to reconcile these to build reports that make sense, this product will improve your life."
- "The bigger the database with accelerators the more unstable it is, but without accelerators the model would not run."
What is most valuable?
It is a reporting solutions built around an in-memory OLAP database. For me, the most valuable features are the import master and application studio. They give you enough options to implement decent BI processes even if you have to compromise sometimes.
The Import Master allows you to extract data from virtually any sources and the Application Studio which allows you to report on OLAP sources (Infor) or any SQL database. It has a system of user actions which can add another layer of business intelligence.
How has it helped my organization?
If you are using only spreadsheets and have to download your data from various sources then you will have to reconcile these to build reports that make sense, this product will improve your life. You will spend less time building your reports and more time analysing the potential issues and gaps.
What needs improvement?
The following features need to be improved -
- The rule engine
- Application studio web-server
- The web-server, because it is still slow to load the reports which is why the designer has to simplify the reports that would work perfectly on the native application
- The gap between the web-server and the native application is large enough to force the designer to only focus on one or the other to avoid disillusions.
The company itself needs to improve on the way they share the information on the product. If you Google anything related to Excel for example, you will find enough discussions, forums, help, tips which will help you become an expert on the subject. If you Google anything related to Infor BI ION, however, you will find virtually nothing. This especially evident as best practices are obscure (especially when the model requires a certain level of complication). I would think that the more resources out there would convince more users to use the product.
For how long have I used the solution?
I have been using it for the past four and a half years.
What was my experience with deployment of the solution?
Each deployment is ad-hoc (very customized), the question here how much are you willing to compromise when complications will endanger performance.
What do I think about the stability of the solution?
The bigger the database with accelerators the more unstable it is, but without accelerators the model would not run.
What do I think about the scalability of the solution?
Yes, a complicated model may seem to be working perfectly in the design stage but when several users are connected at the same time, the real time simultaneous calculations can endanger the performance.
How are customer service and technical support?
It depends on the module -
- Application studio is top notch with Inforxtreme
- OLAP server and office plus is average with Inforxtreme
- Import master is low with Inforxtreme (but all you need with this is the documentation, if it is not in there nothing more will help you)
Which solution did I use previously and why did I switch?
I previously used Excel. Even if after the first months Excel seemed more capable in terms of modelling (you can do virtually anything in Excel), in the end when your model is fully automated and an additional item or driver will not ruin your model the gain of productivity with INFOR BI is pretty decent.
How was the initial setup?
An install takes 20 minutes max (client side or server side).
What other advice do I have?
Compromises are key. Remember that it is a budgeting and forecasting tool, so you can't have a complex model that is simple to use, easy to maintain and fast all at the same time.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Account Manager at a tech services company with 201-500 employees
Consistent budgeting and consolidation enhance financial analysis but customization challenges persist
Pros and Cons
- "Budgeting and consolidation are the most valuable features in Infor dEPM, and the budgeting process and consolidation features prove very valuable when businesses work with the system."
What is our primary use case?
With Infor dEPM, I usually recommend it for finance, insurance companies, oil and gas companies, and hospitality industries.
I have one client in education who currently wants to deploy Infor dEPM for tracking student and teacher performance.
What is most valuable?
Budgeting and consolidation are the most valuable features in Infor dEPM. My customer is currently using Infor dEPM minimally; however, the budgeting process and consolidation features prove very valuable when businesses work with the system.
What needs improvement?
From my perspective, I think Infor dEPM is a good solution for clients who want to deep dive into data analysis in finance, but it may be complicated. The user cannot make decisions independently as it is based on consultant input and is not easy to customize. Additionally, it's not popular in my industry or country.
A consolidation report would be helpful as an additional feature to make Infor dEPM more competitive.
For how long have I used the solution?
I have been working with Infor dEPM for approximately three years.
What was my experience with deployment of the solution?
Regarding the implementation process of Infor dEPM, I would need to review the questions via email to provide a proper response.
What other advice do I have?
I am not a user of Infor dEPM but rather sell the EPM solution as an account manager at TRG International.
The pricing of Infor dEPM is calculated based on the modules the client uses. If they only use consolidation, they can purchase that separate module. While the pricing is normal in general, it is considered high for the Vietnam market.
I would rate Infor dEPM a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
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Updated: June 2026
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