Service and Support
Customer service and support for Infor dEPM vary. Some describe customer service as very good, while others say it's moderate. Technical support receives praise for being responsive and knowledgeable, rated highly by many, but some experience slow responses or unresolved issues. Application Studio is highly rated, Office Plus averages, and Import Master is seen as basic. Infor's technical assistance generally receives commendable responses, though sporadic challenges surface with specific modules.
Deployment
Infor dEPM's initial setup is often considered straightforward, particularly with vendor guidance. Some find the process complex, requiring technical know-how, especially for specialized configurations. Deployment time varies, with some installations completed in 20 minutes while others take longer due to customization. Feedback suggests it integrates easily into existing technologies, though some users identify it as cumbersome without proper planning. For many, ease of installation earns a high rating, encouraging a smooth transition.
Scalability
Infor dEPM shows scalability, with users noting it supports growth and processes efficiently with multiple users. Some experienced limitations with complex models and large data sets, affecting performance. Cloud scalability is rated high, though it can improve with additional resources. Most users find it performs well under their current demands, offering a capacity to adjust according to usage needs, with few encountering restrictions when handling numerous users simultaneously.
Stability
Infor dEPM exhibits a high level of stability, frequently rated nine out of ten. Most users report no stability issues. Some mention potential instability with larger databases using accelerators, but others attribute network issues, not Infor. Stability concerns arise when interacting with Excel 32-bit, questioning if Excel or infrastructure is the limitation. Generally, feedback leads to improvements, maintaining its standing as a stable platform for users.
