Our clients use it to extract details from purchase orders, like purchase order dates, purchase order numbers, and other details. It will extract it from that particular purchase order for a particular customer, and then it will feed it back to our ERP system.
Senior Software Engineer at a tech services company with 1,001-5,000 employees
A next-generation intelligent bots solution with a useful c-extraction feature
Pros and Cons
- "I personally feel that the c-extraction feature is valuable. After training it for a particular document, we can see the extractions there. Other than that, it has other features like Python scripting in-built, and these are the features that I feel stand out."
- "Even if there are multiple types that are configurable and if the quality of the images is good, this is definitely much better than others."
- "I think Automation Anywhere has a partnership with Google. I hope they integrate Google's OCR engine in some way with IQ Bot because the OCR engine that Google produces provides an in-built accuracy of close to 99%. That is the integration we are looking for, but we need to pay for IQ Bot. If they can integrate both and come up with better pricing, then it will be a huge boost because, in that case, the quality of an image or PDF quality is taken completely out of difficulty as Google tends to extract the data. That is something I am looking for if this happens."
- "Initially, there was one issue when we were trying to switch from a development environment to a production environment. We needed to transpose or expose a bot to the production environment, and we had some issues where the in-built input feature stopped working for extended periods."
What is our primary use case?
What is most valuable?
I personally feel that the "See extraction" feature is valuable. After training it for a particular document, we can see the extractions there. Other than that, it has other features like Python scripting in-built, and these are the features that I feel stand out.
What needs improvement?
It would be better if they had some in-built formats for nonstandard requirements. Currently, the invoice has a thing, purchase orders has a thing, and other details of employment and onboarding are all easy. But if I have to put something out of the box, let's say if I want to read a rental agreement or if I want to read a property agreement, there isn't an option for that.
Initially, there was one issue when we were trying to switch from a development environment to a production environment. We needed to transpose or expose a bot to the production environment. There we had some issues where the in-built input feature stopped working for extended periods. It was an API to kind of input the versions from development to the production environment. But I think it has been fixed in the upcoming one.
I think Automation Anywhere has a partnership with Google. I hope they integrate Google's OCR engine in some way with IQ Bot because the OCR engine that Google produces provides an in-built accuracy of close to 99%. That is the integration we are looking for, but we need to pay for IQ Bot. If they can integrate both and come up with better pricing, then it will be a huge boost because, in that case, the quality of an image or PDF quality is taken completely out of difficulty as Google tends to extract the data. That is something I am looking for if this happens.
For how long have I used the solution?
I have used IQ Bot within the last 12 months.
Buyer's Guide
IQ Bot [EOL]
June 2026
Learn what your peers think about IQ Bot [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.
What do I think about the stability of the solution?
IQ Bot is definitely a reliable solution. But it has a dependency on the quality of the files that are uploaded. Better OCR is available in the form of Microsoft and Google. But if you are looking at the entire product, I think that's a spectrum, and I think it is quite stable.
What do I think about the scalability of the solution?
It is scalable provided it already has the OCR engines inbuilt. Other than that, we want to add Google or Azure, or Microsoft. Ideally, if Google or Azure OCR is in-built, we could just integrate it in the premium versions of Google and Azure OCR. It does allow us to integrate with others things. We are a service provider company, and our entire team is about ten people. I have been using the IQ Bot for one customer.
How are customer service and support?
Technical support is definitely responsive. They have the tech support flexibility to categorize it by being the least important to completely fatal for production emergencies. From that perspective, we do get responses, and it varies from one hour to two hours.
How was the initial setup?
The initial setup is pretty much straightforward. The only complexity that I had was to add some security certification. The tools were set up in a separate drive, and that is where the complexity comes in. But it is something that can be handled completely.
What's my experience with pricing, setup cost, and licensing?
It is based on the stages and on a yearly basis.
What other advice do I have?
I would advise potential users to go for IQ Bot if they have a standard format for a particular PDF. Even if there are multiple types that are configurable and if the quality of the images is good, this is definitely much better than others. It does a commendable job.
On a scale from one to ten, I would give IQ Bot an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
CFO at Travel Food Services ltd
Extraction feature extracts the specific data that we require from the documents
Pros and Cons
- "The extraction feature is the most valuable one of IQ Bot."
- "The extraction feature is the most valuable, because the post-processing and the pre-processing are very standardized, even from a classification point of view, and the place where I found the IQ Bots to be a par change in comparison with the other solutions is on the extraction piece, as it uses good and middle technologies to extract the specific data that we require from the documents."
- "The user should be able to update the data libraries."
- "The licensing is under usage per page, and I wouldn't recommend it."
What is our primary use case?
We primarily use our IQ Bot for scanning documents that we get from the vendors. That is number one. We also use it as an HR input tool. When we receive physical documents from an employee wishing to join us, we run them past our IQ Bot solution, updating the master for all employees.
Ours is a retail business, so we use the solution to do continuous management of our recruitment process. From this perspective, maintaining the records of our employees is one of our key challenges. We use the solution primarily for HR data input, although we also employ it for backups.
At times we have to carry the nutrition facts as these relate to our billing cycle in respect of employees and customers.
Should the employee or customer request this, we must scan the nutrition facts of all the treated goods into our system. Previously, this took time, as there were errors such as would be found with the different classes of sodium-potassium or something in a particular product. We do this with an IQ Bot, as well. But, this is at the proof of concept stage. We have not gone with the dark system, the HR system being light.
What is most valuable?
The extraction feature is the most valuable. Because the post-processing and the pre-processing are very standardized, even from a classification point of view, things are fairly simple, as you still need somebody to feed the data. But, the place where I found the IQ Bots to be a par change in comparison with the other solutions is on the Extraction piece, as it uses good and middle technologies to extract the specific data that we require from the documents.
What needs improvement?
While there is adaptability in terms of the data series, an issue that should be addressed concerns different sizes sitting on deck, for something that can be done respecting the terms of the sizing of the template that the bot should be.
Another issue is that the user should be able to update the data libraries. When it comes to small matters, a person should not need to be at the mercy of an implementation partner or Automation Anywhere for the receipt of instructions to reach out to the technical helpers
For other matters, we worked proactively with IQ Bot to address pain areas that we had encountered in our prior experience, such as that of the design evaluation or of the work we had done with our hardware providers in terms of the quality of the scanning and compression technology. This we addressed because of the inordinate burden on hardware capacity when doing high image scans, something which tremendously raises the size boost. So, we have, over time, optimized that along with the Automation Anyway team.
For anything in a standard location, we have fixed the sizes and do examples in the time of the ULT. Our extensive proactive work with IQ Bot reduced our pain areas.
Furthermore, in the past, I had forgone solutions that are in the scanning mode, such as vendor invoice management or OpenText from this or from Kofax. We contemplated the advantages and disadvantages of a scanning solution, a matter we have been instrumental in addressing. We now refrain from trying to do every conceivable task and to scan the entire document.
For how long have I used the solution?
I have been using IQ Bot within the past 12 months.
We are not using the latest version of the solution. We have employed the more minor of its two upgrades but not the one which matches the latest version.
What do I think about the stability of the solution?
The solution is reliable. This said, I always explain to people who ask me about any RPA solution that there are two challenges. The first is that a person will have to estimate the running cost of the IQ Bot throughout the life cycle use of a new plan. So, it should not be evaluated as a one-time solution, as there is a maintenance fee required. A license renewal fee of core EMC charges must be paid. All of this should be taken into account.
Keeping in mind the licensing fees incurred by Automation Anywhere, a deal should be made irrespective of the number of pages.
Otherwise, one may find himself countering good value properties, such as if another license must be purchased after 50,000 or100,000 pages. This would defeat the purpose of the time and investment made in the solution.
As such, one should never view the account being offered as too high to preclude its use. This situation can be encountered faster than one would think. In light of this, it is always better to opt for an unlimited, rather than a limited, license.
What do I think about the scalability of the solution?
It is difficult for me to assess the solution's scalability. We have around 2,000 employees and, assuming that everybody has eight to 10 credentials to be shared, we are attaching only 20,000 or 30,000 copies. So, we haven't, as yet, reached the full potential.
How are customer service and technical support?
We did not need to make use of the solution's technical support. This is because we made use of our critical six month EMC contract, as part of the standard implementation ring, something we did with Tanium based on our past experience. This allowed us to address, during the six months of post goal life, anything and everything that was not working with the bot.
How was the initial setup?
The initial setup was complex, because if you look at employee certification and data it comes in various forms and formats. It's not like it is with standard A4, A5 or Legal text. Since the shapes vary, we considered the building of a database of the forms and formats to be key, which reduced our pain area.
We are trained to notice when a particular form and factor is not present, something which would stick out to us. This would be, subsequently, fed as a master template into the system, at which point the bot would take over.
This way we reduced the error rate from the bot, updating the master accordingly and its basis for being taken forward.
This allows us to create and feed a format into the system, for recruitment purposes, so that the bot may reference it.
Consequently, our pain areas are dramatically reduced, eliminating much tedium.
What's my experience with pricing, setup cost, and licensing?
The licensing is under usage per page, and I wouldn't recommend it. You should buy it unlimited rather than be restricted in terms of the number of pages.
The pricing has room for improvement. If I had to benchmark all three RPA vendors, I would say that UiPath is cheaper than Automation Anywhere. The second would be Automation Anywhere in terms of flexibility, which beats out UiPath and Blue Prism. This latter is just brewing in India and has yet to grow to the preferred size, as they do not have any customer care based out of the country. It is, instead, based out of the United States, something which does not help me.
What other advice do I have?
In my present company, I was the one who bought RPA and, as part of that solution, we had also gone ahead and bought IQ Bot.
We have a team of eight people who are using the solution. The bot is structured so that it is used by different people for a variety of activities. One is for master creation, both of an employee and a vendor being involved in the system. Therein we get third party documents, which can be read by the bot.
The second concerns the extensive use of the solution that we employ for the reading of invoice copies.
The third concerns the nutrition elements. So, we have roughly two to three people from each function who use it, meaning fewer than 10 people utilizing it at present.
While it is a manned bot, everybody has a schedule. Every Monday morning, for two hours, we handle nine or ten with HR. The recruitment is dealt with on the first Monday of the week. That's when natives run by HR the nutrition or other items. We typically run it on Nemesis, because that's when we have twigged our back-end system to get the deliveries on the deal set date, whereby we can use the bot at one signal run.
This is the point at which we have done the scheduling to manage the bot.
One should not implement this solution until he has the desire to do so. We received it as part of a bundled offer, meaning we had to look for solutions allowing us to make use of it. Only if there is a large amount of scanning, such as a case in which 90 letters produce highly voluminous activity, is an IQ Bot the best solution, absent which a person can manage without the bot. We had already considered HR, but only for the searching of around 20,000 or 30,000 tickets.
If a person has the desired volumes, I would rate IQ Bot as an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
IQ Bot [EOL]
June 2026
Learn what your peers think about IQ Bot [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.
Director intelligent automation at AMISEQ
Has the ability to train itself and is stable but needs improvement in handwritten data extraction
Pros and Cons
- "The ability to train itself is a good, valuable feature. It is one of the most stable RPA products at present. Installation is easy for IQ Bot, and they provide good technical support."
- "Compared to UiPath or Blue Prism, IQ Bot is the most stable RPA product at the moment."
- "IQ Bot needs to scale up further because many other industry products that are capable of capturing handwritten information are doing much better. So, it would be better if IQ Bot spent more time on handwritten data extraction."
What is our primary use case?
We used it with a construction company that was doing manual time sheet entries that had to be given to HR by the end of the day. They would then translate the time sheet data into digital data to process payroll, attendance, and so on. So, we were tasked to get that particular time sheet and then use the IQ Bot solution to automate extraction of data and further processes.
What is most valuable?
The ability to train itself is a good, valuable feature. It is one of the most stable RPA products at present.
Installation is easy for IQ Bot, and they provide good technical support.
I'm also happy with the pricing.
What needs improvement?
IQ Bot needs to scale up further because many other industry products that are capable of capturing handwritten information are doing much better. So, it would be better if IQ Bot spent more time on handwritten data extraction.
Some of the features that are currently existing could certainly be enhanced. The ability to define the coordinates on the screen, on the documents that are being scanned, was a little less when we did the proof of concept. These kinds of features could be enhanced a little more. It looks a little rigid at this point in time, but it could be improved.
For how long have I used the solution?
I've been using it during the last 12 months.
What do I think about the stability of the solution?
This is the most stable RPA product at the moment.
How are customer service and technical support?
Automation Anywhere's technical support has been very good.
How was the initial setup?
Implementation of IQ Bot was easy.
What's my experience with pricing, setup cost, and licensing?
The licensing is on a yearly basis, and I am happy with the pricing.
What other advice do I have?
Compared to UiPath or Blue Prism, IQ Bot is the most stable RPA product at the moment. Automation Anywhere has come a long way.
If someone is straight away looking at IQ Bot as a potential solution, I would suggest that they do a proof of concept and see their ability to scale their particular process. Each and every process, business process, they bring will be different. So, it's good to start with the proof of concept and then scale according to the need.
On a scale from one to ten, I would rate IQ Bot at seven.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Pre-Sales Manager (Peruvian Branch) at Global hitss
Easy to implement, stable, and reduces costs, but needs better artificial intelligence to capture information from a document
Pros and Cons
- "It is very easy to set up and use this tool to get information from documents. It can get the information about the purchase order number, average, description of purchase orders in several formats without any problem."
- "After automating a process, we prepare a report that shows how much money automation has saved; IQ Bot has reduced costs, and there are fewer mistakes because humans make mistakes, and these bots also work 24/7, which is also a big benefit."
- "It should have more artificial intelligence to capture information from a document. Currently, our clients are preparing invoices manually. They are not digital, so we need to scan all the documents, but we are facing issues in capturing all the information through IQ Bot. Therefore, we have to use other tools to capture the information, and then we use IQ Bot to process all the information. They need to improve the artificial intelligence for document scanning."
What is our primary use case?
We have automated several processes for several customers. We have used this tool to automate processes for a bank. We have also set it up for another customer to download purchase orders and put information in a database to consolidate the information they have in the SAP system.
How has it helped my organization?
After automating a process, we prepare a report that shows how much money automation has saved. IQ Bot has reduced costs, and there are fewer mistakes because humans make mistakes.
These bots also work 24/7, which is also a big benefit. Earlier, if a task took a week, with IQ Bot, we can do the same task in 30 minutes or so depending on the amount of information.
What is most valuable?
It is very easy to set up and use this tool to get information from documents. It can get the information about the purchase order number, average, description of purchase orders in several formats without any problem.
What needs improvement?
It should have more artificial intelligence to capture information from a document. Currently, our clients are preparing invoices manually. They are not digital, so we need to scan all the documents, but we are facing issues in capturing all the information through IQ Bot. Therefore, we have to use other tools to capture the information, and then we use IQ Bot to process all the information. They need to improve the artificial intelligence for document scanning.
For how long have I used the solution?
I have been using this solution for around one year.
What do I think about the stability of the solution?
It is stable. We had no issues with its stability.
What do I think about the scalability of the solution?
It is scalable. We have implemented it in a medium company as well as in a large company without any problem. It only depends on the server on which you run the bot.
How are customer service and technical support?
Their technical support is fine. We don't have any problem with the support of Automation Anywhere.
How was the initial setup?
Its initial setup is easy. It takes one week to create the processes and then develop, test, and put them in production.
What about the implementation team?
We have a team of four people for supporting a big customer with this solution. They monitor the processes and check if there is any problem. We support all the bots that we develop.
Which other solutions did I evaluate?
Our customers evaluate UiPath and Power Automate.
What other advice do I have?
I would recommend this solution because it is very easy to implement, and there are no problems. Automation Anywhere's support is also available at any moment.
I would rate IQ Bot a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Partner at aibotz
Allows you to free-up time and save money by automating processes
Pros and Cons
- "IQ Bot is easy to use compared to some of the other solutions out there."
- "Our clients have more free time to work on other things thanks to this solution."
- "I think the problem is usually tuning it up, and trying to get the best performance — that takes some time."
What is our primary use case?
We go into companies and help them automate their processes — that's really what we do. If somebody wants to automate their processes, we have a couple of partnerships.
Usually what happens is, when our clients are scraping off the web, one client takes a report off the web, and then they publish it to their people. In the past, somebody would sit in front of the screen and they would type it in manually. Now, instead of doing that, a bot goes up, scrapes it up, and puts it into a file which they can then distribute.
We'll take that stuff and then generate a file — that's what we do. There's the data that has to be brought in from two files, or is brought in from the web. They would combine that data to create the file.
How has it helped my organization?
Our clients have more free time to work on other things thanks to this solution. Instead of having to copy everything from a web screen into a file, now it's done for you. You are free to work on something else.
Try to get every person working with a bot. That way, as soon as they get some manual work, they can cut over and give it to the bot to do. When the bot is done, it comes back to the person — that's the ideal state.
What is most valuable?
IQ Bot is easy to use compared to some of the other solutions out there.
What needs improvement?
They're always trying to make it easier. The whole automation industry is moving into what they call "intelligent automation", where they have started to bring AI into it also. That way, based on decisions, automation will happen.
For how long have I used the solution?
I have been using IQ Bot for two years.
What do I think about the stability of the solution?
What we're seeing is that our clients had some problems initially, but now things are becoming much more stable. The competition has become much more fierce, and the industry is starting to mature a little also, so we're starting to see some improvements.
What do I think about the scalability of the solution?
At first, our clients used to be really worried about scalability, but now they're able to scale quite nicely. If you really want to scale, then you want it to look at the cloud. With the cloud, there are unlimited resources.
How are customer service and technical support?
The company has good support. When they're called on, they definitely help.
How was the initial setup?
It's pretty straightforward. I think the problem is usually tuning it up, and trying to get the best performance — that takes some time.
Deployment and making the best use of the software. Some companies don't properly train their staff so they take the wrong approach.
We usually try to get the company to build what we call a COE (center of excellence), where they have a group of people that have done these projects before, and they can help each of the groups in the company do it. As a result, they start to put standards in place on what the best practices are.
Then they pass it down to the rest of the people in the company. That's the way we try to get the company to move forward.
If you just try to wing it, you'll become sprawled; everybody's trying to do their own thing, without any standards. Then, when you want to upgrade or you want to make a change, issues will arise.
What's my experience with pricing, setup cost, and licensing?
With the Cloud, the price goes up and down. You only pay for what you use. If it goes up, you pay for it, and then if it goes down, you don't pay for it. It really depends on what you use.
The cost can be a problem. You have to have a good strategy, and you also have to monitor what you use. If you're not planning properly and you're not taking advantage of the bots and the resources you need, there might be some issues.
What other advice do I have?
My advice is to start with a good partner that can help build your expertise. Either bring in some people or collaborate with a partner.
Overall, on a scale from one to ten, I would give this solution a rating of eight. There's always room for improvement, and this industry is growing and changing. Still, IQ Bot is a leader.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director Intelligent Automation at a computer software company with 501-1,000 employees
Great templates mean all basics can be pre-defined which saves us a lot of time and money
Pros and Cons
- "Good templates means that all basics are pre-defined."
- "This tool automates it all and things are processed more accurately and quickly."
- "Could improve with regard to hand-written documents."
- "I have seen a few cases where organizations did not understand how this tool can be used and therefore did not achieve an ROI."
What is our primary use case?
This solution is primarily used for financial use cases like invoice processing and inventory reconciliation processes. Those are the classic use cases when we talk about IQ Bot. It deals with multiple types of invoices that have different structures, different data, and sometimes different images. This product has already been templatized and fits directly into any type of invoice coming in. If you have a new type of invoice then you have to train the tool to identify those new objects. We are partners with IQ Bot and also consultants. We assist our customers with implementing this tool. I'm an RPA director.
How has it helped my organization?
What I've seen with our clients in the last couple of years, especially with the STP, is that the solution is quite good when you train really well. It identifies the printed version, but nowadays it also identifies handwritten documents to some extent. The STP ranges between 50% to 60% success, especially on handwritten invoices, but we have also seen an increase in accuracy - somewhere between 60% to 80% - for printed invoices. Improved accuracy has been a benefit for us.
What is most valuable?
I think the product identifies really well and training is quite simple. Because of the templatization it directly slots in the company name, and other basics that are all pre-defined. Training time is minimal as a result.
What needs improvement?
I think improvement could be made where handwritten documents are concerned. If you have a printed invoice, it's easily identifiable, but if someone is writing the same thing in their own handwriting, then identifying it is much more difficult and less accurate. I'd also like to see more support available for our customers.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
It's stable but does require know-how. When you want to deploy these bots into production, the control room admin has to know what he or she is doing. The integration between IQ Bot and RPA is quite easy. This is where there can be a few challenges. If the person is not well trained, especially in the control room side, they might have some issues. But if they are well trained, it's stable.
What do I think about the scalability of the solution?
Scalability is quite good. I've never had an issue, it basically runs through how many bots you process so it keeps running one by one, because it has to read one at a time and it keeps running. If there's a memory issue or if the bots have not been written well, then probably the bots could fail. If you follow the Automation Anywhere best practices for development, then I don't think there are any issues. It requires a coding checklist from Automation Anywhere to make sure that it follows the standards.
How are customer service and technical support?
Because we are a partner we don't normally get into technical support. We receive help from Automation Anywhere directly.
How was the initial setup?
The initial setup is quite easy. Most of the time, we do a small POC then pick up one or two small devices, showcase them for those training in it and then create a bot using RPA. IQ Bot is only for intelligent document processing. It's only for the extraction, but the next step is to process that information which has been extracted by this IQ Bot. We use RPA to create the bots, extract the data and run through invoice processing, opening any SAP or Oracle application. It extracts the data from invoices, puts it into a CSE, Excel file, reads through the Excel file, then opens an application, and runs it through.
What was our ROI?
If you're buying this IDP tool, then you need to make sure you're going to get a substantial ROI. More importantly, the organization needs to have a vision as well as the ability to identify the right use cases for using IQ Bot. I've seen a few cases where organizations did not understand how this tool can be used and therefore did not achieve an ROI.
What other advice do I have?
From what I have seen in the industry, most organizations need intelligent document processing, because if you are using RPA, you have a financial department where you're doing invoicing or procurement, you're running purchase orders, or you have inventory, which requires inventory reconciliation. Every organization deals with documents, and the digitization of documents will increase the scale and scope of your process automation somewhere between 20% to 40%. You can also easily increase your ROI. This is the main task which requires a large manual effort with a lot of human error. You can reduce all those errors and your expenses. This tool automates it all and things are processed more accurately and quickly. On top of that, it works 24/7.
You do have to know how to use this tool, how to train the templates, to create that efficiency. It's part of the challenge. The main point is when you do a POC, you need to measure the cost of the software licenses, implementation, training, deployment versus your ROI. You have to make sure that if you're buying this IDP tool, then you are trying to get at least a substantial ROI. More importantly, the organization needs to have a vision as well as identifying the right use cases for IQ Bot. I have seen a few cases where organizations did not understand how this tool can be used and they didn't achieve the ROI.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Solution Consultant at a tech company with 10,001+ employees
Stable and scalable, but migrating between versions is a little tricky.
Pros and Cons
- "Whenever we want to create something from the previous documents or images, the OCR feature enables us to do that job easily."
- "Migrating from the previous version to the current version is a little tricky."
What is most valuable?
The Optical Character Recognition (OCR) capability is one feature I would like to highlight. Whenever we want to create something from the previous documents or images, the OCR feature enables us to do that job easily.
What needs improvement?
Migrating from the previous version to the current version is a little tricky. We could not find proper documentation or guidelines to help us migrate the bots from the previous version, version 11.3, to the newer version A2019.
As this kind of documentation is lacking, whoever wants to migrate from the previous version to the newer version will face some difficulties. That's one thing they can improve on as it'll be helpful for the users.
For how long have I used the solution?
I have been using IQ Bot for almost one year.
What do I think about the stability of the solution?
IQ Bot is a stable solution. We didn't face any difficulty in terms of implementation or in terms of running the bot.
What do I think about the scalability of the solution?
IQ Bot is scalable. As we're running it on a cloud, we can achieve whatever volume we want in a matter of minutes.
How was the initial setup?
IQ Bot was quite easy to set up because we had some knowledge using the previous version. The maximum time it'll take for the initial setup is about four hours.
What about the implementation team?
We are the preferred implementation partner for Automation Anywhere. We have a good dedicated account manager. Whenever there are problems, it's solved within one to three days.
What's my experience with pricing, setup cost, and licensing?
There are others like Automation Anywhere offering similar kinds of bots for less. Most of the platforms are the same, and most of the features are the same, but not the licensing cost. That is an area they can rethink and reduce the licensing cost to help most users.
What other advice do I have?
If there were a couple more free features on the platform, it would help users understand it by implementing them before paying for a commercial one.
Because of the higher licensing cost and lack of proper documentation, I would give IQ Bot a seven on a scale from one to ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
RPA Architect at a wholesaler/distributor with 10,001+ employees
Provides deployment flexibility and is easy to use, but needs to simplify some of the functionalities
Pros and Cons
- "The flexibility to deploy based on the different types is the most valuable. We can deploy pieces of the program directly over the fields. We can also directly connect with databases. We can modify it and make different connections with the database. We are also able to programmably modify the fields and change the presentation and values or evaluate a list of values. We can change the values on the fly. It is very flexible and very easy to use and learn. It is also very simple."
- "It is very flexible and very easy to use and learn."
- "The way this solution creates invoices can be improved. It is slow. Sometimes, it is also very complicated because you need to apply some kind of filters and effects over the images, which makes it a little bit complicated. They can reduce the complexity to manage the fields or incorporate other features. They can provide an easy way for developers to customize and program fields. The accuracy of the OCR engine can be improved. It would be great if they can also provide an ICR engine and an option to choose between OCR or ICR."
- "The way this solution creates invoices can be improved. It is slow."
What is our primary use case?
We mainly use it for invoicing and other similar things. We use it to extract the data in different kinds of forms.
What is most valuable?
The flexibility to deploy based on the different types is the most valuable. We can deploy pieces of the program directly over the fields. We can also directly connect with databases. We can modify it and make different connections with the database.
We are also able to programmably modify the fields and change the presentation and values or evaluate a list of values. We can change the values on the fly.
It is very flexible and very easy to use and learn. It is also very simple.
What needs improvement?
The way this solution creates invoices can be improved. It is slow. Sometimes, it is also very complicated because you need to apply some kind of filters and effects over the images, which makes it a little bit complicated. They can reduce the complexity to manage the fields or incorporate other features. They can provide an easy way for developers to customize and program fields.
The accuracy of the OCR engine can be improved. It would be great if they can also provide an ICR engine and an option to choose between OCR or ICR.
For how long have I used the solution?
I have been using IQ Bot for a couple of years.
What do I think about the stability of the solution?
It has good stability.
What do I think about the scalability of the solution?
It is very scalable. In terms of scalability, it is very competitive against Datacap, and it is very close to Datacap. These are the leaders in this field.
How are customer service and technical support?
I didn't get a chance to interact directly with their technical support. I use our internal support. I need to go through our technical team, and they provide level-one support. If they can't resolve our questions, they directly interact with their technical support.
How was the initial setup?
The initial setup is very simple and straightforward. Deployment of 25 types of forms with an average of two or three variations probably takes around three weeks.
What's my experience with pricing, setup cost, and licensing?
It has an average cost.
What other advice do I have?
I would recommend this solution. It has been very flexible for us, and it is helping us to reach our goals at the moment.
I would rate IQ Bot a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Consultant - Automation at ITC Infotech
Offers native automation for the US but is too expensive
Pros and Cons
- "I would say that the best feature is that it has native automation for the US."
- "The first place it could be improved is its price - it is too high. I'm having a lot of difficulty moving it to the customers."
What is most valuable?
I would say that the best feature is that it has native automation for the US. At the end of the day, you still have to do the same amount of coding to actually pull that data into your code, but with the automation, you are sending it to part of the same kernel, or the same interface, and that makes it much easier. Because I've seen sometimes that they say that even ABI can go with BPA, at least according to the label. But with less than 300 BPA, I see that it's not really possible. Same with the kernel. If there are a lot of tables and frames, it messes it up. But that doesn't happen for IQ Bot.
What needs improvement?
The first place it could be improved is its price - it is too high. I'm having a lot of difficulties moving it to the customers. If they could fix that it would be awesome. Because the Automation Anywhere is hardware-intensive, it requires other set-ups, a control room, and it's already taking 16 GB of space. Then if I move to IQ Bot, and I have to set up another server for it, it becomes pretty expensive. And that is where the hardware cost comes in. So I think that if they could reduce the cost thing it would be really helpful.
I would say it is the best choice, especially if you're already on Automation Anywhere. They are working at implementing third-party tools. Right now, I am with the company, but before that, I was with another company as well as IQ Bot. A lot of people have purchased a lot of license work but they have not actually put it to good use, or they were unable to. So, it is a question of quality control. But then again, from a CTA perspective, I would say I know it is possible to increase the optical features, as well.
I am not referring to just character recognition, but for example, let's have the scanner import that image properly. Sometimes in a test it happens that the picture is a bit clearer. Or let's say a company logo. If a print is misaligned, it can figure it out. So I am more than happy regarding their automation technology.
For how long have I used the solution?
I have been using IQ Bot for about four or five years.
What do I think about the stability of the solution?
The problem is that some of the invoices are very sensitive. If one of these invoices had bad handwriting it just fizzles out, so what has it accomplished? I think it should be able to scan while it is running itself. It should pop up and say, "I am unable to read this can you please help." In that way, we need more traffic to end-users. Then the bot clears one business invoice. But maybe you can have a guy in shipping who just got there while the bot is running, when these jobs start they post those really fast. The reading part might get confusing.
If the bot could just pop up and say, "look at this is the one that I'm confused with, can you please clarify?" If it could do that while the bot is running in IQ Bot, that would be super cool.
What do I think about the scalability of the solution?
I think there are some security issues if you want to scale up. There are two versions - standard and deluxe, standard for basic bot and deluxe for interface with optical printing. So if you scale more than 20 bots, you have to buy more. We work on our commission anyway so you can have a thousand bots running from the same thing for you.
How are customer service and technical support?
I was in touch with support a couple of times. They are good. There are two parts to the support. One part is in India, where they recently fired a lot of people. The other part is in the US. That team is awesome.
The support guy I got was a champion. He's the one who helped me with IQ Bot to begin with. The point is that it is okay in terms of the system. But let's say there is a call for the controller. With some claims you should not give permission for virtual control because if the agent crashes it also crashes the other systems that are connected to it, which are not visible to them.
How was the initial setup?
I'll tell you the good part and the bad part of Automation Anywhere. Automation Anywhere is amazing for people who have a vision, a plan, and a strategy. People who know what they are doing and are technically sound. Because automation generally comes with a loss of a sense of control. You need to know to whom to give access and for what. Now the problem is that your computer is your own bot. Now what happens with the bot is that they don't necessarily need an architecture to run it. For Automation Anywhere you really need a control room, and a control room costs $7,000 to $10,000. That's what we get for my company. So that becomes a big roadblock.
Because you can just clear the bot, you can get it to stop. You do not necessarily have to connect to the conclusion to run the bot. I can put some code into the batch file and make it run while the bot is running. But you cannot fulfill your function there. So that is a pro and a con.
Specifically for IQ Bot, I would say the setups that I have done took me about seven to 10 days, at the most.
What other advice do I have?
I would say first to do another determination to see if it's worth it. For example, if you are a banking company and you tell me that I'll have a lot of checks that will need to be verified, I would say that's fine, because the format of the checks will be standard. Although you would have to identify the handwriting. But still, at least the amount of coding is easier. However, if you are doing B2B or B2C, and you have multiple invoices coming in to you, I would say don't do it. Because in India, they're very strategic. I can have a person actually putting it into Excel and then I can have a bot taking over. So that's why I already see that it's very important.
The technology should be business-oriented. So unless it is a high-ticket item they won't even talk to me, because business is first. So if you are trying to host a business on your product it is never going to fly. And the problem with automation is that it is close-ended, it is not initial.
They are pointed towards automated scenarios. You can download a version and do things, but they won't listen to the guys who write the code on the ground technical level. They have a different way of operating, because at the end of the day, it is just business. Their mindset is to catch on to the top-level bosses or leaders.
You can do it for a couple of months, or maybe a year or two. They launched version 7.3 two years back, all with multiple backers. In two years you are ensuring that you are out of date. Do you think any product with a life cycle of two years is worth it? I don't. You don't even get value return in two years. Because of the building of the bots, building on a higher component, it takes minimum three years or more to break even. And that is with your bot not completing your applications.
On a scale of one to ten I would rate IQ Bot a 7.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director Field at a computer software company with 5,001-10,000 employees
Useful AI functionality, beneficial data extractions, but support could improve
Pros and Cons
- "The valuable feature of IQ Bot is the AI functionality."
- "The solution did not allow the use of other OCR and their own was not accurate and could improve."
What is our primary use case?
I was using this solution when I was providing a service to a customer. I used the solution for invoice processing.
How has it helped my organization?
The solution is able to extract information from invoices which were helpful for my company.
What is most valuable?
The valuable feature of IQ Bot is the AI functionality.
What needs improvement?
The solution did not allow the use of other OCR and their own was not accurate and could improve.
For how long have I used the solution?
I have used IQ Bot within the last 12 months.
What do I think about the scalability of the solution?
The solution is used daily.
I rate the scalability of IQ Bot a seven out of ten.
How are customer service and support?
The support could improve.
I rate the support of IQ Bot a five out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The deployment took three to four months.
I rate the initial setup of IQ Bot a seven out of ten.
Which other solutions did I evaluate?
There are other solutions on the market that are better.
What other advice do I have?
I advise others to ensure their documents are properly extracted as part of the OCR.
I rate IQ Bot a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: June 2026
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