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reviewer1390167 - PeerSpot reviewer
Software Architect at a tech services company with 5,001-10,000 employees
Real User
Powerful, easy to use, and useful for extracting data from the images in PDFs
Pros and Cons
  • "The detection or extraction of data from the images in PDFs is the feature that I use the most. It is a good solution in terms of how easily you can administer or manage this tool. It is quite easy to use, and it is powerful in terms of what it can do."
  • "I've used versions 11 and 2019 of this solution. The problem with version 11 is integration. When you are using a conventional bot and you try to use IQ Bot development, you don't have a specific feature for integrating these two pieces or components of Automation Anywhere. I was seeing some issues while trying to, for example, send some PDF to an IQ Bot processor and get a response for that process. So, there is a problem with integrating the conventional task automation and IQ Bot in version 11. In contrast, version 2019 already has the integration feature, and we can easily integrate two components. There are some features that must be there in version 11 but are currently missing. There is no total control over some features in IQ Bot. Some variables cannot be parametrized when using IQ Bot directly. The AI features that IQ Bot has must be more open to being parameterized by the user. It would be good if Automation Anywhere exposed some parameters so that I can adjust them as a customer. This is an improvement that Automation Anywhere can do. I would like to see some features related to deep learning in the next releases of IQ Bot. These will be some interesting features to see."

What is our primary use case?

I use it for reading some data from PDFs. I am putting this data into Excel spreadsheets.

I have used IQ Bot in my own installation as well as in the cloud. I have used it as a trial and as a part of a customer IT data center. I use it on a monthly basis.

What is most valuable?

The detection or extraction of data from the images in PDFs is the feature that I use the most.

It is a good solution in terms of how easily you can administer or manage this tool. It is quite easy to use, and it is powerful in terms of what it can do.

What needs improvement?

I've used versions 11 and 2019 of this solution. The problem with version 11 is integration. When you are using a conventional bot and you try to use IQ Bot development, you don't have a specific feature for integrating these two pieces or components of Automation Anywhere. I was seeing some issues while trying to, for example, send some PDF to an IQ Bot processor and get a response for that process. So, there is a problem with integrating the conventional task automation and IQ Bot in version 11. In contrast, version 2019 already has the integration feature, and we can easily integrate two components. There are some features that must be there in version 11 but are currently missing.

There is no total control over some features in IQ Bot. Some variables cannot be parametrized when using IQ Bot directly. The AI features that IQ Bot has must be more open to being parameterized by the user. It would be good if Automation Anywhere exposed some parameters so that I can adjust them as a customer. This is an improvement that Automation Anywhere can do.

I would like to see some features related to deep learning in the next releases of IQ Bot. These will be some interesting features to see.

For how long have I used the solution?

I have been using this solution for approximately six months. 

Buyer's Guide
IQ Bot [EOL]
August 2025
Learn what your peers think about IQ Bot [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

I didn't do the task of scaling, but I think it is quite good in terms of scalability. You just need to add more nodes to your cluster and configuration, which is quite easy. We have almost 20 users.

How are customer service and support?

The response time can be improved. At times, I created a ticket, but I didn't get a quick response. Time is the key because we need to make some decisions based on that response. The response time is the only issue. When a support agent contacts you, the process of helping you is quite good.

How was the initial setup?

The initial setup is straightforward. For a new bot, in terms of hours, the deployment isn't at all long. I could deploy my bots very quickly. I could do this task in less than an hour.

What other advice do I have?

I would advise others to define the permissions partly in terms of the network. It is a key concern. I would also suggest first reading all the docs to totally understand the task. You could follow the steps to deploy it correctly. 

I would recommend this solution to others. It is quite a good tool.

I would rate IQ Bot an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
RPA Architect at a wholesaler/distributor with 10,001+ employees
Real User
Provides deployment flexibility and is easy to use, but needs to simplify some of the functionalities
Pros and Cons
  • "The flexibility to deploy based on the different types is the most valuable. We can deploy pieces of the program directly over the fields. We can also directly connect with databases. We can modify it and make different connections with the database. We are also able to programmably modify the fields and change the presentation and values or evaluate a list of values. We can change the values on the fly. It is very flexible and very easy to use and learn. It is also very simple."
  • "The way this solution creates invoices can be improved. It is slow. Sometimes, it is also very complicated because you need to apply some kind of filters and effects over the images, which makes it a little bit complicated. They can reduce the complexity to manage the fields or incorporate other features. They can provide an easy way for developers to customize and program fields. The accuracy of the OCR engine can be improved. It would be great if they can also provide an ICR engine and an option to choose between OCR or ICR."

What is our primary use case?

We mainly use it for invoicing and other similar things. We use it to extract the data in different kinds of forms. 

What is most valuable?

The flexibility to deploy based on the different types is the most valuable. We can deploy pieces of the program directly over the fields. We can also directly connect with databases. We can modify it and make different connections with the database.

We are also able to programmably modify the fields and change the presentation and values or evaluate a list of values. We can change the values on the fly.

It is very flexible and very easy to use and learn. It is also very simple.

What needs improvement?

The way this solution creates invoices can be improved. It is slow. Sometimes, it is also very complicated because you need to apply some kind of filters and effects over the images, which makes it a little bit complicated. They can reduce the complexity to manage the fields or incorporate other features. They can provide an easy way for developers to customize and program fields.

The accuracy of the OCR engine can be improved. It would be great if they can also provide an ICR engine and an option to choose between OCR or ICR.

For how long have I used the solution?

I have been using IQ Bot for a couple of years. 

What do I think about the stability of the solution?

It has good stability. 

What do I think about the scalability of the solution?

It is very scalable. In terms of scalability, it is very competitive against Datacap, and it is very close to Datacap. These are the leaders in this field.

How are customer service and technical support?

I didn't get a chance to interact directly with their technical support. I use our internal support. I need to go through our technical team, and they provide level-one support. If they can't resolve our questions, they directly interact with their technical support.

How was the initial setup?

The initial setup is very simple and straightforward. Deployment of 25 types of forms with an average of two or three variations probably takes around three weeks.

What's my experience with pricing, setup cost, and licensing?

It has an average cost.

What other advice do I have?

I would recommend this solution. It has been very flexible for us, and it is helping us to reach our goals at the moment. 

I would rate IQ Bot a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
IQ Bot [EOL]
August 2025
Learn what your peers think about IQ Bot [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
reviewer1431747 - PeerSpot reviewer
Manager Carrier Operations at a logistics company with 501-1,000 employees
Real User
Feature rich, easy invoice extraction, and good support, but it is lacking in pre-processing capabilities
Pros and Cons
  • "The ease that it provides in extracting vendor invoices, without having to configure them, was the reason for which we had gone with a solution."
  • "It was challenging to have to do the pre-processing and tax inputting on our own."

What is our primary use case?

We are currently using this solution, and are interested in providing services to our clients in the future.

We are using IQ Bot for the internal finance department. We are dealing with invoices from many different vendors.

What is most valuable?

The ease that it provides in extracting vendor invoices, without having to configure them, was the reason for which we had gone with a solution.

Feature-wise it's good.

What needs improvement?

We are working with IQ Bot, but we are not impressed with it. It works well with static documents but not otherwise.

It was challenging to have to do the pre-processing and tax inputting on our own. They didn't have a feature through IQ Bot.

The way you implement the pre-processing needs improvement. In many cases, the invoices that are received have the fax cover page, and with terms and conditions page. We have to input all of the pre-processing. It would be better to have it as a part of this solution, otherwise, every single invoice would be treated as a new document, even if it comes with terms and conditions and a cover page.

They still have a long way to go when dealing with a structured and unstructured environment.

Features are good, but when dealing with pre-existing models such as purchase orders, and invoice,s for example, the capabilities of the solution need improvement. 

For how long have I used the solution?

I have been working with IQ Bot for approximately one year.

What do I think about the stability of the solution?

We have not had any issues with stability.

What do I think about the scalability of the solution?

It's a scalable solution. The biggest challenge that we faced was with the configuration.

It's for an internal finance team and we don't have more than five users at this time. 

How are customer service and technical support?

We have contacted technical support many times. They are very helpful and very responsive in resolving any issues.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We had help from Automation Anywhere which made the implementation easy.

What's my experience with pricing, setup cost, and licensing?

There are cheaper solutions on the market, but it involves more negotiating. 

Typically, everyone starts at a higher price and negotiate to a lower price to compare with other vendors.

The pricing is complicated but I wouldn't say that they are expensive.

What other advice do I have?

If it has to do with a straightforward structured form, this solution works very well. If you are looking at an unstructured environment with a lot of variety there is some instability in terms of ease of use. It may be better with the 2019 version, but it is something that should be considered before they decide to implement this product.

I would rate IQ Bot a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer2178579 - PeerSpot reviewer
Director Field at a computer software company with 5,001-10,000 employees
Real User
Useful AI functionality, beneficial data extractions, but support could improve
Pros and Cons
  • "The valuable feature of IQ Bot is the AI functionality."
  • "The solution did not allow the use of other OCR and their own was not accurate and could improve."

What is our primary use case?

I was using this solution when I was providing a service to a customer. I used the solution for invoice processing.

How has it helped my organization?

The solution is able to extract information from invoices which were helpful for my company.

What is most valuable?

The valuable feature of IQ Bot is the AI functionality.

What needs improvement?

The solution did not allow the use of other OCR and their own was not accurate and could improve.

For how long have I used the solution?

I have used IQ Bot within the last 12 months.

What do I think about the scalability of the solution?

The solution is used daily.

I rate the scalability of IQ Bot a seven out of ten.

How are customer service and support?

The support could improve.

I rate the support of IQ Bot a five out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The deployment took three to four months.

I rate the initial setup of IQ Bot a seven out of ten.

Which other solutions did I evaluate?

There are other solutions on the market that are better.

What other advice do I have?

I advise others to ensure their documents are properly extracted as part of the OCR.

I rate IQ Bot a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Jeongho Kim - PeerSpot reviewer
IT Consultant at a tech consulting company with 51-200 employees
Consultant
With its enhanced UX and UI, and the web-based tools, this solution offers a seamless experience to its users
Pros and Cons
  • "IQ Bot is a useful and easy-to-use tool."
  • "IQ Bot uses an API OCR engine. At times, they can't accommodate some text in Korean. Also, Korean characters are not cognitive at times."

What is our primary use case?

I use it for invoice documentation.

What is most valuable?

IQ Bot is a useful and easy-to-use tool. It is powerful in making a running instance. Moreover, its ability to work with Automation Anywhere is also useful and makes it easy to use.

What needs improvement?

IQ Bot uses an API OCR engine. At times, they can't accommodate some text in Korean. Also, Korean characters are not cognitive at times.

For how long have I used the solution?

I am a partner with Automation Anywhere, and I use IQ Bot. I have been working with the solution for two years now.

What do I think about the stability of the solution?

It is a stable solution. For stability, I rate this solution a nine out of ten.

What do I think about the scalability of the solution?

Owing to our security issue, I must use an on-premises solution. If I need to scale, I add more machines to the on-premise solution. Also, five people use this solution at my workplace. For scalability, I rate this solution a nine out of ten.

How are customer service and support?

I do have experience with the tech support from Automation Anywhere. I rate the tech support somewhere between eight to nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup is very simple.

What's my experience with pricing, setup cost, and licensing?

Solutions from Automation Anywhere are expensive. I rate it a seven out of ten on a scale of one to ten, where one is the higher price, and ten is the lower price.

Which other solutions did I evaluate?

I compared IQ Bot with ABBYY. I feel that IQ Bot has enhanced UX, UI, and web-based tools.

What other advice do I have?

Overall, I rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1161612 - PeerSpot reviewer
President & CEO at a tech services company with 11-50 employees
Real User
Identifies key information, simple model training, and useful built-in taxonomy
Pros and Cons
  • "Training the model is very simple with IQ Bot's technology. It requires providing several examples of the type of document you want to evaluate. IQ Bot already has a built-in taxonomy, which is like a dictionary of elements commonly found in certain types of documents. For example, when evaluating an invoice, you will find elements, such as "total," "item descriptions," and "shipped to." This pre-existing taxonomy greatly speeds up the training process as it provides a starting point and structure, rather than starting from scratch."
  • "The solution could improve by having more domain-specific templates, such as for documents other than invoices or contracts. For example, having templates for IDs or Passports."

What is our primary use case?

The IQ Bot use cases were mostly, in the realm of intelligent document automation, extracting data from documents.

The solution can be deployed on-premise or in the cloud.

How has it helped my organization?

One of our main uses for IQ Bot is in the processing of invoices. We have a customer that receives invoices from their suppliers and needs to validate that they are valid invoices. In order to do this, they check for the purchase order reference on the invoice. If the invoice matches a pending purchase order, the customer then checks for several other factors, such as if the cost center is valid, if the amounts match the quote, if the individual prices match what was agreed, and if the location of delivery is correct. If all of these factors match, the invoice is accepted. If not, the invoice is denied and a reason is provided. With IQ Bot, we are able to automatically read the invoice, understand all of these variables, and make decisions based on them. Without IQ Bot, we would not be able to identify the key information needed to make these decisions.

What is most valuable?

Training the model is very simple with IQ Bot's technology. It requires providing several examples of the type of document you want to evaluate. IQ Bot already has a built-in taxonomy, which is like a dictionary of elements commonly found in certain types of documents. For example, when evaluating an invoice, you will find elements, such as "total," "item descriptions," and "shipped to." This pre-existing taxonomy greatly speeds up the training process as it provides a starting point and structure, rather than starting from scratch.

What needs improvement?

The solution could improve by having more domain-specific templates, such as for documents other than invoices or contracts. For example, having templates for IDs or Passports.

For how long have I used the solution?

I have used IQ Bot within the last 12 months.

What do I think about the stability of the solution?

The solution has not failed us before.

I rate the stability of IQ Bot a ten out of ten.

What do I think about the scalability of the solution?

We have approximately 20 users using this solution. We expect our customers to use this solution more in the future. As the solution delivers value, the customer will look for more areas to automate.

The solution is robust.

I rate the scalability of IQ Bot a ten out of ten.

How are customer service and support?

I have used the support and once you have the right channels, they are very straightforward.

How was the initial setup?

The initial setup of IQ Bot is straightforward.

The number of people required for the deployment will depend on the scope of the project. For instance, the invoice project used to require six people to review the volume of invoices customers had, but now only two individuals are needed for reviewing and retraining. The remaining staff has been reallocated to other tasks within the department. However, the number of people required will depend on the scale of implementation. Typically, our team consists of three individuals, a consultant who works with the solution hands-on, an architect, and a developer.

What about the implementation team?

We implement this solution for our partners and customers.

What was our ROI?

Our customers have received a return on investment. It is the easiest return on investment to provide to a customer.

The benefit of using IQ Bot for document-based tasks is that it's easy to measure cost savings. By evaluating the number of documents processed and the time it takes, it's simple to assign a dollar value to each document. This is very attractive as it allows for the automation of tasks that were previously too complex or time-consuming. For example, in the invoice process we worked on with a customer, they needed to validate certain information in the packing list, such as the weight and units of the items being shipped. Before, they were not doing this extra validation because it was too complex and they assumed the importer would get it right. However, with IQ Bot, they were able to automate this validation and save time and money by being proactive instead of reactive. The technology makes it easy to provide a clear ROI.

What's my experience with pricing, setup cost, and licensing?

The price of IQ Bot could improve by being less expensive.

As a provider, my perspective may be biased. However, the pricing is reflective of the complexity and capabilities of the technology. The more complex the extraction needs, the more sense it makes to invest in IQ Bot. The platform, which is integrated with Automation Anywhere, offers added value that sets it apart from other solutions. For companies that need to address both simple and complex situations, the pricing may be reasonable. However, for those only looking for a narrow solution, it may seem expensive. This is usually reflected in our customer base.

What other advice do I have?

My advice to others is for them to test out the solution. Subscribe and practice using it, you'll be amazed at the things you're able to do by yourself.

IQ Bot was the first to tackle the problem of data extraction on documents, and it set the standard for others to follow. While other solutions have since emerged and improved in certain areas, IQ Bot remains the leader in the market. For us, it's a comprehensive and complete solution that has everything we need.

I rate IQ Bot a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Elbio Lopez - PeerSpot reviewer
Blueprism Architect at a tech services company with 51-200 employees
Real User
Automated trading bot that is easy to use, integrates with google and is affordable to use
Pros and Cons
  • "The most valuable feature is the ease of use and the new feature that makes it possible to integrate the platform with Google."
  • "This solution could be improved by making it possible to add handwriting and signatures."

What is our primary use case?

We use IQ Bot to read complex PDF documents and invoices. 

What is most valuable?

The most valuable feature is the ease of use and the new feature that makes it possible to integrate the platform with Google. We also like having the ability to use Python for validation.

What needs improvement?

This solution could be improved by making it possible to add handwriting and signatures. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

Yes, this is a very scalable solution. 

How was the initial setup?

The initial setup for IQ Bot is very easy. The deployment and maintenance of the solution is simple and only requires one person. 

What was our ROI?

Gustavo:

We don't measure that.

What's my experience with pricing, setup cost, and licensing?

If you make use of only a few bots, this solution is very cheap.

What other advice do I have?

I would advise others to test as many examples or cases as possible that are applicable to their business. They should pay attention to the quality of the images they use in order to get accurate grading from the IVP or from IQ Bot.

I would rate this solution an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Gangadhar Wali - PeerSpot reviewer
Founder and COO at InVibes
Real User
Top 10
Great for data migration but major problems with technical support
Pros and Cons
  • "IQ Bot's most valuable feature is data migration, including Word format and legacy document templates."
  • "We don't get any kind of technical support or training for IQ Bot. There's a total lack of communication from them."

What is our primary use case?

I mainly use IQ Bot to extract data from invoices.

What is most valuable?

IQ Bot's most valuable feature is data migration, including Word format and legacy document templates.

What needs improvement?

We're not so happy with the cloud version, which is more complex than the on-prem, so it's more difficult to utilize. IQ Bot's consistency with parameters and its OCR engine could also be improved.

For how long have I used the solution?

I've been using IQ Bot for over two years.

What do I think about the stability of the solution?

IQ Bot is stable.

What do I think about the scalability of the solution?

There is an option to scale, but we haven't made much use of it yet.

How are customer service and support?

We don't get any kind of technical support or training for IQ Bot. There's a total lack of communication from them.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

I've also used UiPath, which I prefer because their technical support is fast and responsive.

How was the initial setup?

The initial setup was straightforward and took no more than two days. I would rate the setup process four or five out of five.

What other advice do I have?

I would give IQ Bot a rating of four out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user