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It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
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Zendesk is used for customer support ticket management through email, chat, and integrations like Slack. Internal teams use it for IT support and HR reporting. It offers automation, custom views, and collaboration. Its strengths include integrations, analytics, and customization. Improvements are needed in interface, ticket merging, and mobile app functionality.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
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Organizations utilize Freshservice for IT service and asset management, automating workflows and handling IT tickets. It integrates with platforms like SolarWinds, supporting ITIL practices. Praised for an intuitive interface and automation, it faces customization challenges with Microsoft and Google, limited Linux compatibility, and issues in reporting and workflow management. Pricing affects larger organizations.
The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.
Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.
The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.
Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.
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It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
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The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
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The product is free! Get it now.
It's free.
The product is free! Get it now.
It's free.
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I don't see anyone other than large companies being able to afford this system.
Pricing is simple, as it’s per concurrent analysts.
I don't see anyone other than large companies being able to afford this system.
Pricing is simple, as it’s per concurrent analysts.
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Compared to other products in this segment, I think that they are priced well and not too expensive.
The solution is inexpensive compared to competitors.
Compared to other products in this segment, I think that they are priced well and not too expensive.
The solution is inexpensive compared to competitors.
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