We are using Juniper MX Series Routers for internet connection and for importing and managing data. We are also using them for internal connectivity. They serve as a border between our initial team.
Testing Engineer at a tech services company with 10,001+ employees
A family of ethernet routers and switches designed and manufactured by Juniper Networks
Pros and Cons
- "For the Juniper MX Series Routers, it plays a crucial role in our network. They offer numerous features, enabling multiple connections and handling various reports. The routers efficiently manage the number of switched fabric codes and process features based on the specific switch requirements. Previously, I utilized them for processing and addressing customer-side concerns. The routers have excellent documentation, making it easy to resolve any issues that may arise. It's excellent for customization, especially in tailoring the Windows configuration environment. Overall, dealing with this solution has been straightforward and efficient."
- "Currently, I don't have specific concerns or ideas for improvement. Regarding functionalities, I appreciate the user interface of Juniper Elite. Additionally, I'm exploring the use of Juniper Routers in a Parliament environment, particularly with Baragon, and so far, I find it to be a valuable feature. We're currently facing an issue as we're in the process of building and dealing with the software, specifically transitioning from R2 to RC. It's like when there is an update in the routers, and in the process, there are chances to end up losing some of your settings. The challenge arises because the recommended configurations for RC do not align with our features, necessitating a reevaluation of many features. It would have been more efficient if the initial recommendation had been for RC, avoiding the need to redo our research. This has resulted in a loss of time for us, and we've encountered this situation multiple times."
What is our primary use case?
What is most valuable?
For the Juniper MX Series Routers, it plays a crucial role in our network. They offer numerous features, enabling multiple connections and handling various reports. The routers efficiently manage the number of switched fabric codes and process features based on the specific switch requirements. Previously, I utilized them for processing and addressing customer-side concerns. The routers have excellent documentation, making it easy to resolve any issues that may arise. It's excellent for customization, especially in tailoring the Windows configuration environment. Overall, dealing with this solution has been straightforward and efficient.
What needs improvement?
Currently, I don't have specific concerns or ideas for improvement. Regarding functionalities, I appreciate the user interface of Juniper Elite. Additionally, I'm exploring the use of Juniper Routers in a Parliament environment, particularly with Baragon, and so far, I find it to be a valuable feature.
We're currently facing an issue as we're in the process of building and dealing with the software, specifically transitioning from R2 to RC. It's like when there is an update in the routers, and in the process, there are chances to end up losing some of your settings. The challenge arises because the recommended configurations for RC do not align with our features, necessitating a reevaluation of many features. It would have been more efficient if the initial recommendation had been for RC, avoiding the need to redo our research. This has resulted in a loss of time for us, and we've encountered this situation multiple times.
For how long have I used the solution?
I have been using Juniper MX Series Routers.
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What do I think about the stability of the solution?
I would rate the stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate it a nine as well. We are implementing MX Routers in various environments, testing new features. I estimate it to be more than four hundred users.
How are customer service and support?
They are really supportive.
Which solution did I use previously and why did I switch?
In comparing Juniper with other vendors, especially competitors like Cisco, I prefer Juniper over Cisco. While I have experience with both, I find the command interface of Juniper more preferable, and I believe it offers better overall performance.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
I find it to be one of the most feature-rich aspects, particularly appreciating the synchronous configuration, making it straightforward for me.
What's my experience with pricing, setup cost, and licensing?
I would rate it around a three. While I'm not deeply involved in pricing discussions, I believe it is comparatively more affordable than Cisco.
What other advice do I have?
I would overall rate it 8 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Network Engineer at a comms service provider with 11-50 employees
A stable solution that is easy to configure and easy to back up
Pros and Cons
- "Juniper MX Series Routers are easy to configure and easy to back up."
- "Juniper must publish more information about Juniper MX Series Routers."
What is our primary use case?
We use Juniper MX Series Routers to connect with the ISP and give us the internet.
What is most valuable?
Juniper MX Series Routers are easy to configure and easy to back up.
What needs improvement?
Juniper must publish more information about Juniper MX Series Routers.
For how long have I used the solution?
I have worked as an integrator with Juniper MX Series Routers for three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
Which solution did I use previously and why did I switch?
Compared with Cisco, I think that Juniper is better. If you want to make a rollback in Juniper, you can choose the date that you want to make a rollback.
Juniper is good, but they don't publish any information about the solution. Compared to Juniper, Cisco has too much information on the internet about its products.
How was the initial setup?
The solution’s initial setup process is easy.
What about the implementation team?
As for the deployment steps, I turn on the power cable on Juniper MX Series Routers and configure the system on the solution.
For deployment, it takes 20 to 30 minutes to install the system. Then you can configure the link to connect to another device.
When you want to install something on a version and cannot do it, you can check on another version. However, it would be best to do it during downtime when people are not working.
What's my experience with pricing, setup cost, and licensing?
The pricing of Juniper MX Series Routers is okay compared to other technologies.
What other advice do I have?
I use the Juniper MX204 version.
I would recommend Juniper MX Series Routers to other users.
Overall, I rate Juniper MX Series Routers nine and a half out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Buyer's Guide
Juniper MX Series Routers
April 2026
Learn what your peers think about Juniper MX Series Routers. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,221 professionals have used our research since 2012.
Works at ITBiz Solutions
It allows for easy configuration and offers features like SNMP
Pros and Cons
- "In our company, we are integrators who create solutions for our customers. I find Juniper EX Series Ethernet Switches to be suitable as it allows for easy configuration and offers features like SNMP. Personally, I find it convenient to switch from Cisco to Juniper EX because of my experience with various vendors like Huawei and Cisco. It's easy for me to read configurations from Cisco and transfer them to Juniper. Mainly, we work with customers who want to change or upgrade their network infrastructure, moving from vendors like Cisco, Aruba, or Huawei to Juniper for modernization. Juniper's features are more advanced, and it helps us meet the diverse needs of our customers. My role involves helping with the deployment and configuration of switching, access points, and Wi-Fi, for building robust and modern networks."
- "There are areas for improvement in Juniper EX Series Ethernet Switches. One aspect that could be enhanced is the pricing; many clients acknowledge the quality of Juniper switches but find the pricing challenging, especially when compared to competitors like Huawei. Additionally, from a feature perspective, there's a desire for improved clarity and ease of configuration in Juniper switches. Some users find it difficult to understand and configure certain aspects, necessitating the use of external tools. This complexity, especially for Internet service providers, can be a barrier. Addressing these concerns could further strengthen the position of Juniper switches in the market."
What is our primary use case?
We have established a customer network using Juniper EX Series Ethernet Switches, specifically the EX4200 with 804 ports, and it includes several Cylance Wi-Fi access points.
What is most valuable?
In our company, we are integrators who create solutions for our customers. I find Juniper EX Series Ethernet Switches to be suitable as it allows for easy configuration and offers features like SNMP. I find it convenient to switch from Cisco to Juniper EX because of my experience with various vendors like Huawei and Cisco. It's easy for me to read configurations from Cisco and transfer them to Juniper.
We mainly work with customers who want to change or upgrade their network infrastructure, moving from vendors like Cisco, Aruba, or Huawei to Juniper for modernization. Juniper's features are more advanced, and it helps us meet the diverse needs of our customers. My role involves helping with the deployment and configuration of switching, access points, and Wi-Fi, for building robust and modern networks.
What needs improvement?
There are areas for improvement in Juniper EX Series Ethernet Switches. One aspect that could be enhanced is the pricing; many clients acknowledge the quality of Juniper switches but find the pricing challenging, especially when compared to competitors like Huawei.
Additionally, from a feature perspective, there's a desire for improved clarity and ease of configuration in Juniper switches. Some users find it difficult to understand and configure certain aspects, necessitating the use of external tools. This complexity, especially for Internet service providers, can be a barrier. Addressing these concerns could further strengthen the position of Juniper switches in the market.
For how long have I used the solution?
I have been using Juniper EX Series Ethernet Switches for the past ten years.
What do I think about the stability of the solution?
I find Juniper switches to be stable and reliable. The stability is high, and it's easy for me to affirm the stability of Juniper switches.
What do I think about the scalability of the solution?
In terms of scalability, it's excellent, especially for Ethernet providers in Ukraine where there has been significant growth. The switches have proven to be scalable for customers with varying network requirements.
How are customer service and support?
Regarding technical support, I have opened tickets a couple of times per month, and the response time is generally one or two days.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Comparing Juniper with other vendors, especially competitors like Cisco, I prefer Juniper over Cisco. While I have experience with both, I find the command interface of Juniper preferable, and I believe it offers better overall performance.
How was the initial setup?
The installemnet is easy to find on the portal. Joining the portal and navigating through it has become straightforward for me. When deploying Juniper switches for customers, the first step is to discuss their requirements and recommend any modernization or changes needed. The next steps involve addressing specific features, discussing network topology, and optimizing costs for the project.
What about the implementation team?
In terms of manpower for deployment, it can vary based on the complexity of the project and the current market conditions. In the current situation in Ukraine, finding new engineers for the team can be challenging due to the ongoing changes in the market and the need for maintenance.
What's my experience with pricing, setup cost, and licensing?
What other advice do I have?
My advice to others considering Juniper switches is that they are efficient and reliable.
Overall, on a scale of one to ten, I would rate Juniper switches at around seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Operations Head at Frontier Optical Networks
Reliable easy to manage, and offers good support
Pros and Cons
- "The functionality and stability are great."
- "The pricing is a bit too high."
What is our primary use case?
In general, it is our platform of choice. When we looked at it against Cisco, we settled on it. In general, it is the better version. All the services are okay, or better than Cisco, anyway.
What is most valuable?
The functionality and stability are great.
It's very easy to manage.
Technical support is great.
It's scalable.
What needs improvement?
The pricing is a bit too high.
It's hard to get hardware support. For this reason, we may move in a different direction.
For how long have I used the solution?
We've used the solution for the last ten years.
What do I think about the stability of the solution?
The solution has been stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. It also never fails. We've never had a catastrophic freeze or fail. When we do have issues with it, it degrades gradually. It doesn't just suddenly freeze or something like that.
What do I think about the scalability of the solution?
The product can scale. It's not a problem to expand it.
It is our mainstay, actually. We run all of our internet activity on it.
We have more than 1,000 users on the solution currently. We likely will also increase usage.
How are customer service and support?
Technical support is great. They are helpful and responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did previously use Cisco. We liked Juniper's stability and ease of management.
How was the initial setup?
The initial setup took about a day or so. We had help with the process. A third party assisted the team.
We have a couple of engineers that can handle maintenance tasks as needed. We handle maintenance internally.
What about the implementation team?
We worked with a distributor in order to deploy the product. We were provided training as well.
What's my experience with pricing, setup cost, and licensing?
We find the solution to be expensive.
We mainly deal with annual subscriptions. There are no additional costs involved unless we change versions.
Which other solutions did I evaluate?
We did consider Cisco. We preferred this solution, however.
What other advice do I have?
We're end-users.
We are not using the latest version. We're using a version that is about six years old.
I'd recommend the solution to others.
I would rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Support Engineer, VPN & Security | Network Operation at a tech consulting company with 501-1,000 employees
Good bandwidth and capacity with an easy implementation process
Pros and Cons
- "The solution is stable."
- "Technical support is great, they are responsible and experienced, and we have been satisfied with the level of support we get."
- "We'd appreciate it if they had a better GUI. It would be more flexible for the customers that way."
- "We'd appreciate it if they had a better GUI. It would be more flexible for the customers that way."
What is our primary use case?
We primarily use the solution as an execution router.
What is most valuable?
We can use the router on IGP and EGP protocols. Our enterprise customers can connect in different ways. It usually depends on our enterprise customer department. If they are using two links or three links from the same handle of power, we can configure with EBDP, with our client. It offers good bandwidth support. The capacity of the routers is very good.
It is easy to initially set up.
The solution is stable.
It's scalable.
What needs improvement?
We haven't had any issues with the routers. Everything has worked well.
We'd appreciate it if they had a better GUI. It would be more flexible for the customers that way. For example, MicroTik is more popular with customers based on its better GUI.
For how long have I used the solution?
I've used the solution for the last three years.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
We can scale the solution well. We have about 30 to 40 people on it currently. Mostly, they are engineers.
How are customer service and support?
Technical support is great. They are responsible and experienced. We have been satisfied with the level of support we get.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I've used Cisco routers as well. The price is a bit higher. We get higher capacity in Juniper for less cost.
I'm also familiar with MicroTik, which offers a better GUI than Juniper.
How was the initial setup?
The solution is simple to set up. it's not overly complex.
I'd rate the process of implementing a five out of five in terms of ease of the process.
What other advice do I have?
We are using the latest version of the solution.
I'd recommend the solution to others. It's a very straightforward product.
I would rate it nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner / Reseller
Infrastructure Expert and Architect at a non-profit with 11-50 employees
Good configuration and updates with helpful support
Pros and Cons
- "It's one of the more stable routers."
- "Juniper is at the forefront of IT technology."
- "The initial setup is not easy."
- "Juniper is the end of the software-defined network. There are more popular routers."
What is our primary use case?
We primarily use the solution for its router capabilities.
What is most valuable?
The solution allows for a lot of communication with the internet.
When you configure Juniper, you are configuring in the right scheme as Juniper configurations use XML files so all configurations are allocated in necessary strings. For example, if you configure a system, some comments can be on the top of configuration and some in the middle, and some on the bottom. You have to scroll through configurations always up to down typically. However, in Juniper, all configurations are allocated in one place. It's very convenient.
Juniper is at the forefront of IT technology. Every new technology always can be reflected in the latest version of the firmware. If you work in data centers or internet service providers, you have to be always very flexible and update your firmware to modern configurations and so on.
What needs improvement?
Juniper is the end of the software-defined network. There are more popular routers. Right now, the leaders are Cisco, Arista, and Huawei. Juniper has to chase them and catch up to their offerings.
I'd like to see a router that is supporting, for example, HD-1.
If you are using the Enterprise Router in a service-positive network the features they offer currently are enough. If you use it in a data center, maybe you need a supporting VX-1 or something like that to be part of the vTAP configuration for this router.
The initial setup is not easy.
For how long have I used the solution?
I've used the solution for ten to 12 years.
What do I think about the stability of the solution?
It's one of the more stable routers. There are no bugs or glitches and it doesn't crash or freeze. It's reliable and the performance has been good overall.
What do I think about the scalability of the solution?
Scalability is very good. You can change modules inside interfaces in this, for example, modular router. We've moved, for five or seven years, between different types.
That said, a half year ago I had a problem. We bought a new MX 480 for connection between two devices. One old device, which we bought it eight years ago, and a new one. We had to use an old version of mixed MIC devices inside this router to bind the new router.
We have about 20 people using the solution right now.
How are customer service and support?
I've used the Juniper Support Team for a couple of problems with Juniper. They were great. they answered my questions and responded in a reasonable amount of time.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is not very easy. It's not complex either. It's in the middle between easy and complicated.
If you are configuring MX or 80, if you know what you need to configure and if you are configuring the data center, deployment can take one day.
However, usually, you don't know what the customer needs or you don't know which direction of configuration you can use. For example, you can configure interfaces like virtual interfaces or sub-interfaces. It looks the same, however, they have some inside configurations that take longer.
So for these devices, you should analyze for big devices for data centers and internet service providers, you should analyze what kind of configuration you do before so it'll take more time than configuration.
What's my experience with pricing, setup cost, and licensing?
You do have to pay for the solution, however, there isn't an additional licensing cost.
What other advice do I have?
I'm a customer and end-user.
I'd recommend the solution.
It's a good solution with good support. You can also find technology knowledge about the product on the internet. It's not very difficult to look up more details. You can find anything in the forums, for example. In Russia, these routers are popular, which makes it possible to ask some advice from engineers from other companies. They can share their experience which is important when you reconfigure devices.
If it was in January, I'd rate the solution ten out of ten. However, right now, I'd rate it maybe eight out of ten since we don't have support in Russia any longer. Nobody can send you new details to change things if they're broken, for example.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
YKB at a financial services firm with 201-500 employees
Simple to use, flexible, and intuitive
Pros and Cons
- "It offers high protection and I like it."
- "It's so simple to use and intuitive, offers high protection, is user-friendly and flexible, easy to set up, scalable, stable, with helpful technical support, and we have witnessed an ROI."
- "The integration could be better."
- "The integration could be better. It was a difficult configuration with integration with other systems."
What is our primary use case?
We primarily use the solution for connection with the internet and with other organizations through Juniper. We use it for interconnectivity.
How has it helped my organization?
The product protects us from multiple threats from the internet. Juniper is the first layer of protection.
What is most valuable?
It's so simple to use and intuitive. It offers high protection and I like it. It's user-friendly and flexible.
It is easy to set up.
The solution can scale.
The stability is good.
Technical support is helpful.
We've witnessed an ROI.
What needs improvement?
The integration could be better. It was a difficult configuration with integration with other systems. Others are more user-friendly when it comes to integration.
I'd like to see more notifications available via both SMS and email.
For how long have I used the solution?
I've been using the solution for ten years. It's been a decade.
What do I think about the stability of the solution?
The solution is stable. It's one f the most stable products on the market. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The product is scalable. It's not hard to expand as needed.
We have around 300 users.
We may increase usage in the future, however, I do not have exact details.
How are customer service and support?
Technical support is great. I'd put it at the same level as Sophos. They're great.
Which solution did I use previously and why did I switch?
I work with FortiGate, Juniper, and Cisco. Fortigate may be a bit more flexible than Juniper. It does have a cloud sandbox we can use, for example.
Previously, we used ASA, Cisco ASA, and changed to Juniper, as it was really difficult and it is not as user-friendly. Juniper is more stable and easier.
How was the initial setup?
The solution is simple and straightforward. It is not complex at all. I'd rate it a three out of five in terms of ease of setup.
The last time we deployed Juniper was six months ago and we had a pretty good time. After six months, we replaced all the requirements with the latest version of Juniper and it took, with migration, maybe three hours. It was easy.
We have four people on staff that handle deployment and maintenance. These include an engineer, a specialist, and a person well versed in analysis.
What about the implementation team?
We handled the deployment in-house. We did not need outside assistance from integrators or consultants.
What was our ROI?
We've seen an ROI of over $200,000 and maybe as much as $400,000.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly licensing fee. I can't speak to the exact price. There's only the licensing fee and not any extra ancillary fees.
Which other solutions did I evaluate?
We did look at pfSense and Sophos, however, we decided on Fortinet and Juniper.
What other advice do I have?
I'm a customer and end-user.
We always download the last update for this project, however, I don't remember the number of the update.
I'd rate the solution nine out of ten. It's easy to use, stable, and continuously improving.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO at PT Bali Towerindo Sentra, Tbk
Reliable, high performance, and helpful support
Pros and Cons
- "Juniper Enterprise Routers has a CLR and it's more reliable and faster than others."
- "Juniper Enterprise Routers has a CLR and it's more reliable and faster than others."
- "Juniper Enterprise Routers could improve by adding a graphical user interface(GUI). They do not have one. Most of our team has to have a background or expertise in Juniper. When compared to other solutions, they have a GUI. It will be easier for new team members to get familiar with, configure, or set up the router. Additionally, adding some monitoring tools would help us."
- "Juniper Enterprise Routers could improve by adding a graphical user interface (GUI). They do not have one."
What is our primary use case?
We use Juniper Enterprise Routers in our network. For example, we use it for VNG, our distribution portal, and our botnet. W have many different Juniper for different functions.
What is most valuable?
Juniper Enterprise Routers has a CLR and it's more reliable and faster than others.
What needs improvement?
Juniper Enterprise Routers could improve by adding a graphical user interface(GUI). They do not have one. Most of our team has to have a background or expertise in Juniper. When compared to other solutions, they have a GUI. It will be easier for new team members to get familiar with, configure, or set up the router. Additionally, adding some monitoring tools would help us.
For how long have I used the solution?
I have been using Juniper Enterprise Routers for approximately five years.
What do I think about the stability of the solution?
Juniper Enterprise Routers we have not had any major problems. However, we did have some problems but it has a backup router engine, and it did not affect our traffic and service.
What do I think about the scalability of the solution?
Juniper Enterprise Routers is a scalable solution. The version of the solution we have is highly scalable which are the MX960 and MX480. We have some less advanced versions of the solution that are not as scalable.
How are customer service and support?
I rate the technical support of Juniper Enterprise Routers a five out of five.
The support is helpful. The last time when we had to do some troubleshooting, they supported us and stayed up all night to help us troubleshoot.
Which solution did I use previously and why did I switch?
I have not used any other solution.
How was the initial setup?
The initial setup of Juniper Enterprise Routers is complicated.
What about the implementation team?
We had some help from the Juniper engineers in setting Juniper Enterprise Routers up. Our implementation expert moved to another company and we are having a difficult time finding a replacement.
We have four to six engineers that are experts and they are supporting this solution.
What other advice do I have?
I rate Juniper Enterprise Routers a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: April 2026
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