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Works at ITBiz Solutions
Real User
Top 10
It allows for easy configuration and offers features like SNMP
Pros and Cons
  • "In our company, we are integrators who create solutions for our customers. I find Juniper EX Series Ethernet Switches to be suitable as it allows for easy configuration and offers features like SNMP. Personally, I find it convenient to switch from Cisco to Juniper EX because of my experience with various vendors like Huawei and Cisco. It's easy for me to read configurations from Cisco and transfer them to Juniper. Mainly, we work with customers who want to change or upgrade their network infrastructure, moving from vendors like Cisco, Aruba, or Huawei to Juniper for modernization. Juniper's features are more advanced, and it helps us meet the diverse needs of our customers. My role involves helping with the deployment and configuration of switching, access points, and Wi-Fi, for building robust and modern networks."
  • "There are areas for improvement in Juniper EX Series Ethernet Switches. One aspect that could be enhanced is the pricing; many clients acknowledge the quality of Juniper switches but find the pricing challenging, especially when compared to competitors like Huawei. Additionally, from a feature perspective, there's a desire for improved clarity and ease of configuration in Juniper switches. Some users find it difficult to understand and configure certain aspects, necessitating the use of external tools. This complexity, especially for Internet service providers, can be a barrier. Addressing these concerns could further strengthen the position of Juniper switches in the market."

What is our primary use case?

We have established a customer network using Juniper EX Series Ethernet Switches, specifically the EX4200 with 804 ports, and it includes several Cylance Wi-Fi access points.

What is most valuable?

In our company, we are integrators who create solutions for our customers. I find Juniper EX Series Ethernet Switches to be suitable as it allows for easy configuration and offers features like SNMP. I find it convenient to switch from Cisco to Juniper EX because of my experience with various vendors like Huawei and Cisco. It's easy for me to read configurations from Cisco and transfer them to Juniper.

We mainly work with customers who want to change or upgrade their network infrastructure, moving from vendors like Cisco, Aruba, or Huawei to Juniper for modernization. Juniper's features are more advanced, and it helps us meet the diverse needs of our customers. My role involves helping with the deployment and configuration of switching, access points, and Wi-Fi, for building robust and modern networks.

What needs improvement?

There are areas for improvement in Juniper EX Series Ethernet Switches. One aspect that could be enhanced is the pricing; many clients acknowledge the quality of Juniper switches but find the pricing challenging, especially when compared to competitors like Huawei.

Additionally, from a feature perspective, there's a desire for improved clarity and ease of configuration in Juniper switches. Some users find it difficult to understand and configure certain aspects, necessitating the use of external tools. This complexity, especially for Internet service providers, can be a barrier. Addressing these concerns could further strengthen the position of Juniper switches in the market.


For how long have I used the solution?

I have been using Juniper EX Series Ethernet Switches for the past ten years.

Buyer's Guide
Juniper MX Series Routers
May 2025
Learn what your peers think about Juniper MX Series Routers. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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What do I think about the stability of the solution?

I find Juniper switches to be stable and reliable. The stability is high, and it's easy for me to affirm the stability of Juniper switches.

What do I think about the scalability of the solution?

In terms of scalability, it's excellent, especially for Ethernet providers in Ukraine where there has been significant growth. The switches have proven to be scalable for customers with varying network requirements.

How are customer service and support?


Regarding technical support, I have opened tickets a couple of times per month, and the response time is generally one or two days.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Comparing Juniper with other vendors, especially competitors like Cisco, I prefer Juniper over Cisco. While I have experience with both, I find the command interface of Juniper preferable, and I believe it offers better overall performance.

How was the initial setup?

The installemnet is easy to find on the portal. Joining the portal and navigating through it has become straightforward for me. When deploying Juniper switches for customers, the first step is to discuss their requirements and recommend any modernization or changes needed. The next steps involve addressing specific features, discussing network topology, and optimizing costs for the project. 

What about the implementation team?

In terms of manpower for deployment, it can vary based on the complexity of the project and the current market conditions. In the current situation in Ukraine, finding new engineers for the team can be challenging due to the ongoing changes in the market and the need for maintenance.

What's my experience with pricing, setup cost, and licensing?


What other advice do I have?

My advice to others considering Juniper switches is that they are efficient and reliable. 

Overall, on a scale of one to ten, I would rate Juniper switches at around seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Luong Pham - PeerSpot reviewer
Network Engineer at Vnpt
Real User
Top 10
Enhances overall network management
Pros and Cons
  • "The most valuable feature of Juniper MX Series Routers is its exceptional policy management capabilities."
  • "The only thing that might need improvement would be the occasional downtime."

What is our primary use case?

In a service provider environment, I rely on Juniper MX Series Routers to deliver high-performance networking solutions to our customers.

How has it helped my organization?

By using the product, our performance has increased by around 20%.

What is most valuable?

The most valuable feature of Juniper MX Series Routers is its exceptional policy management capabilities.

What needs improvement?

The product is solid in general. The only thing that might need improvement would be the occasional downtime.

For how long have I used the solution?

I have been using Juniper MX Series Routers for over five years.

What do I think about the stability of the solution?

Juniper MX Series Routers have been mostly stable, but we have encountered occasional performance issues and downtime, mainly related to hardware issues. It is a common challenge faced by any vendor. I would rate the stability as an eight out of ten.

What do I think about the scalability of the solution?

The product is fairly scalable.

How are customer service and support?

The support team is quite good. They respond quickly and have been effective in fixing our issues. I would rate the support as a seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

Setting up Juniper MX Series Routers is generally straightforward. It takes a few hours to deploy it.

What other advice do I have?

Overall, I would rate Juniper MX Series Routers as an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Juniper MX Series Routers
May 2025
Learn what your peers think about Juniper MX Series Routers. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
reviewer2278605 - PeerSpot reviewer
It architect at a university with 1,001-5,000 employees
Real User
Top 20
Highly scalable and offers exceptional performance and versatility
Pros and Cons
  • "The most valuable features for us were related to our transition into MPLS technology, specifically for BPN and VPN services."
  • "While it is challenging to pinpoint specific areas for enhancement, there is room for better support and updates for Ansible."

What is our primary use case?

We use it for routing, MPLS, and VPNs.

What is most valuable?

The most valuable features for us were related to our transition into MPLS technology, specifically for BPN and VPN services. Juniper's MPLS capabilities, including IS-IS and RSVP, were crucial in our decision because they aligned perfectly with our MPLS network requirements.

What needs improvement?

Identifying areas for improvement is tricky because Juniper's MX Series routers are a great fit for our needs. The Commit and Rollback feature, in particular, outshines what Cisco offers. While it is challenging to pinpoint specific areas for enhancement, there is room for better support and updates for Ansible. Having more up-to-date Ansible resources and open tools for independent use of telemetry data would be valuable, along with maintaining or improving support for integrating Juniper with external solutions.

For how long have I used the solution?

I have been using Juniper MX Series Routers since 2008.

What do I think about the stability of the solution?

Juniper MX Series Routers is very stable.

What do I think about the scalability of the solution?

The scalability of the solution is excellent. I would rate it as a ten out of ten.

Which solution did I use previously and why did I switch?

We switched from Cisco to Juniper's MX Series routers because of their innovative data and control plane separation. We had been using Cisco since 1999, but Juniper's approach caught our attention. In 2008, we considered different platforms, including Alcatel and Brocade. However, Juniper's competitive pricing and top-notch product quality made the decision easy. Moving to Juniper has been a great choice for our network team.

How was the initial setup?

The initial setup for Juniper's MX Series routers can be straightforward if you prefer manual configuration. We typically connect via console, load our configuration files, and get our network up and running. We haven't used automated configuration tools because they might not have been available when we started. Sometimes, when you are used to a particular setup, it is challenging to switch to a new approach.

What's my experience with pricing, setup cost, and licensing?

I'm not very satisfied with the current licensing model that mandates a license for adding a new interface, which wasn't the case initially. Our needs, particularly as an educational institution, are different. We believe that the product pricing and policies should be more adaptable to better serve clients like us.

What other advice do I have?

Overall, I would rate Juniper MX Series Routers as a ten out of ten. It is an excellent solution.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Khokon Roy - PeerSpot reviewer
Support Engineer, VPN & Security | Network Operation at a tech consulting company with 501-1,000 employees
Real User
Good bandwidth and capacity with an easy implementation process
Pros and Cons
  • "The solution is stable."
  • "We'd appreciate it if they had a better GUI. It would be more flexible for the customers that way."

What is our primary use case?

We primarily use the solution as an execution router. 

What is most valuable?

We can use the router on IGP and EGP protocols. Our enterprise customers can connect in different ways. It usually depends on our enterprise customer department. If they are using two links or three links from the same handle of power, we can configure with EBDP, with our client. It offers good bandwidth support. The capacity of the routers is very good.

It is easy to initially set up.

The solution is stable.

It's scalable. 

What needs improvement?

We haven't had any issues with the routers. Everything has worked well. 

We'd appreciate it if they had a better GUI. It would be more flexible for the customers that way. For example, MicroTik is more popular with customers based on its better GUI.

For how long have I used the solution?

I've used the solution for the last three years. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

We can scale the solution well. We have about 30 to 40 people on it currently. Mostly, they are engineers. 

How are customer service and support?

Technical support is great. They are responsible and experienced. We have been satisfied with the level of support we get.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've used Cisco routers as well. The price is a bit higher. We get higher capacity in Juniper for less cost.

I'm also familiar with MicroTik, which offers a better GUI than Juniper. 

How was the initial setup?

The solution is simple to set up. it's not overly complex. 

I'd rate the process of implementing a five out of five in terms of ease of the process. 

What other advice do I have?

We are using the latest version of the solution.

I'd recommend the solution to others. It's a very straightforward product. 

I would rate it nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner / Reseller
PeerSpot user
reviewer1485759 - PeerSpot reviewer
YKB at a financial services firm with 201-500 employees
Real User
Simple to use, flexible, and intuitive
Pros and Cons
  • "It offers high protection and I like it."
  • "The integration could be better."

What is our primary use case?

We primarily use the solution for connection with the internet and with other organizations through Juniper. We use it for interconnectivity.

How has it helped my organization?

The product protects us from multiple threats from the internet. Juniper is the first layer of protection.

What is most valuable?

It's so simple to use and intuitive. It offers high protection and I like it. It's user-friendly and flexible.

It is easy to set up.

The solution can scale. 

The stability is good.

Technical support is helpful.

We've witnessed an ROI.

What needs improvement?

The integration could be better. It was a difficult configuration with integration with other systems. Others are more user-friendly when it comes to integration. 

I'd like to see more notifications available via both SMS and email. 

For how long have I used the solution?

I've been using the solution for ten years. It's been a decade. 

What do I think about the stability of the solution?

The solution is stable. It's one f the most stable products on the market. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The product is scalable. It's not hard to expand as needed. 

We have around 300 users. 

We may increase usage in the future, however, I do not have exact details. 

How are customer service and support?

Technical support is great. I'd put it at the same level as Sophos. They're great.

Which solution did I use previously and why did I switch?

I work with FortiGate, Juniper, and Cisco. Fortigate may be a bit more flexible than Juniper. It does have a cloud sandbox we can use, for example.

Previously, we used ASA, Cisco ASA, and changed to Juniper, as it was really difficult and it is not as user-friendly. Juniper is more stable and easier.

How was the initial setup?

The solution is simple and straightforward. It is not complex at all. I'd rate it a three out of five in terms of ease of setup. 

The last time we deployed Juniper was six months ago and we had a pretty good time. After six months, we replaced all the requirements with the latest version of Juniper and it took, with migration, maybe three hours. It was easy.

We have four people on staff that handle deployment and maintenance. These include an engineer, a specialist, and a person well versed in analysis. 

What about the implementation team?

We handled the deployment in-house. We did not need outside assistance from integrators or consultants. 

What was our ROI?

We've seen an ROI of over $200,000 and maybe as much as $400,000.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee. I can't speak to the exact price. There's only the licensing fee and not any extra ancillary fees.

Which other solutions did I evaluate?

We did look at pfSense and Sophos, however, we decided on Fortinet and Juniper. 

What other advice do I have?

I'm a customer and end-user.

We always download the last update for this project, however, I don't remember the number of the update.

I'd rate the solution nine out of ten. It's easy to use, stable, and continuously improving. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical manager at Djamboree
Real User
Top 5Leaderboard
Usage in ISP backbone and home networks and good scalability
Pros and Cons
  • "It is a very stable product."
  • "The setup was a bit complex."

What is our primary use case?

We're using them for our ISP backbone routers and for home networks. We're getting services as an ISP.

What is most valuable?

They have great capacities and are very reliable routers.

What needs improvement?

There is room for improvement in the pricing, as they are quite expensive, but they are very good routers.

For how long have I used the solution?

I worked with this solution for a couple of years. I've worked with up to the MX960.

What do I think about the stability of the solution?

It is a very stable product. 

What do I think about the scalability of the solution?

The product offers good scalability. This was for a country-wide setup, so we were handling traffic for millions of users.

How are customer service and support?

We had local support. 

How was the initial setup?

The setup was also a bit complex, but we received good training for it.

What about the implementation team?

We deployed it for quite a big project, so it took some time to set up, especially for a nationwide ISP.

We needed a good plan, the right environment for the devices, and then we proceeded with the deployment.

We had about 14 staff members for for the deployment and maintenance, mostly engineers, and a couple of managers.

What was our ROI?

The ROI is great. It is worth the investment. 

What other advice do I have?

I would rate Juniper MX Series Routers a ten out of ten, they're first-class.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Teuku Maiyasya - PeerSpot reviewer
CTO at PT Bali Towerindo Sentra, Tbk
Real User
Reliable, high performance, and helpful support
Pros and Cons
  • "Juniper Enterprise Routers has a CLR and it's more reliable and faster than others."
  • "Juniper Enterprise Routers could improve by adding a graphical user interface(GUI). They do not have one. Most of our team has to have a background or expertise in Juniper. When compared to other solutions, they have a GUI. It will be easier for new team members to get familiar with, configure, or set up the router. Additionally, adding some monitoring tools would help us."

What is our primary use case?

We use Juniper Enterprise Routers in our network. For example, we use it for VNG, our distribution portal, and our botnet. W have many different Juniper for different functions.

What is most valuable?

Juniper Enterprise Routers has a CLR and it's more reliable and faster than others.  

What needs improvement?

Juniper Enterprise Routers could improve by adding a graphical user interface(GUI). They do not have one. Most of our team has to have a background or expertise in Juniper. When compared to other solutions, they have a GUI. It will be easier for new team members to get familiar with, configure, or set up the router. Additionally, adding some monitoring tools would help us.

For how long have I used the solution?

I have been using Juniper Enterprise Routers for approximately five years.

What do I think about the stability of the solution?

Juniper Enterprise Routers we have not had any major problems. However, we did have some problems but it has a backup router engine, and it did not affect our traffic and service.

What do I think about the scalability of the solution?

Juniper Enterprise Routers is a scalable solution. The version of the solution we have is highly scalable which are the MX960 and MX480. We have some less advanced versions of the solution that are not as scalable.

How are customer service and support?

I rate the technical support of Juniper Enterprise Routers a five out of five.

The support is helpful. The last time when we had to do some troubleshooting, they supported us and stayed up all night to help us troubleshoot.  

Which solution did I use previously and why did I switch?

I have not used any other solution.

How was the initial setup?

The initial setup of Juniper Enterprise Routers is complicated.

What about the implementation team?

We had some help from the Juniper engineers in setting Juniper Enterprise Routers up. Our implementation expert moved to another company and we are having a difficult time finding a replacement.

We have four to six engineers that are experts and they are supporting this solution.

What other advice do I have?

I rate Juniper Enterprise Routers a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Account Manager at a comms service provider with 10,001+ employees
Real User
Flexible with good stability and good performance
Pros and Cons
  • "The solution is quite stable. We've found it to be very good. There aren't bugs, glitches, or crashes."
  • "The solution needs to offer SDN features."

What is our primary use case?

We use the solution primarily with all of our customers. I work for a Telecommunication provider, and therefore we have a lot of customers that we support. We implement this product according to our customer's requirements. 

What is most valuable?

It's a good product.

What needs improvement?

The solution should be a little bit better at VPN items. It should be improved for end users.

The solution needs to offer SDN features.

The solution needs to figure out how to integrate the cloud in the future.

For how long have I used the solution?

I've been using the solution for five or six years now. It's been a while.

What do I think about the stability of the solution?

The solution is quite stable. We've found it to be very good. There aren't bugs, glitches, or crashes.

What do I think about the scalability of the solution?

The solution is scalable. It's very flexible. It's worked well for us over the years.

The amount of users varies from customer to customer. Their sizes vary from ten locations to more than one thousand. Each client is unique and has different scaling needs.

How are customer service and technical support?

We've been in touch with technical support over the years. We're very happy with their level of support. I always talk directly to them or I send emails via the collection site platform. They've been great.

Which solution did I use previously and why did I switch?

We use both Juniper and Cisco switches.

How was the initial setup?

The initial setup is not too complex. It's actually pretty straightforward. However, the level of difficulty of the implementation depends on the complexity of the customer. Deployment could take anywhere from a week to two weeks depending on the client's requirements and their company's own complexity levels.

What's my experience with pricing, setup cost, and licensing?

I'm from the technical department, so I don't handle billing or licensing. I wouldn't know what the exact costs are for the solution.

What other advice do I have?

I'm not sure which version of the solution we are using.

It's not that I don't like the product, but I prefer the SDN solutions. It's a good product. My personal preference is for direct, however.

Juniper solutions are very flexible and very good. They offer very good performance. I have no problems with them. I'd feel comfortable recommending the solution. Other companies should try it out.  

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Juniper MX Series Routers Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
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Buyer's Guide
Download our free Juniper MX Series Routers Report and get advice and tips from experienced pros sharing their opinions.