What is our primary use case?
Labra Platform connects with our CRM Salesforce and keeps my sales pipeline updated automatically without requiring my sales reps to leave the CRM environment.
A specific example of how Labra Platform helps with my sales pipeline and CRM integration is that it drastically reduces manual overhead by up to 90% in our manual data entry. It was a private offer and it gave me good billing and distribution reconciliation and significantly shrunk our transaction cycle times.
What is most valuable?
The best features Labra Platform offers are strong onboarding, great expert support, and a powerful CRM integration into Salesforce, which we use.
The expert support from Labra Platform is one of its definite strengths, as it has a highly knowledgeable support team and it also provides smooth onboarding and high-quality assistance while navigating the complex process of cloud setups, especially with AWS.
Labra Platform has positively impacted my organization by providing a drastic reduction of manual overhead and helping automate our private offers. The specific outcome related to that reduction in overhead or automation is a 90% reduction in manual data entry time.
What needs improvement?
Labra Platform can be improved as there is a pretty big learning curve that is steep, and I believe that to understand and properly configure and map custom data fields between Salesforce and other cloud portals, you need to have a solid grasp of both systems' underlying technical structures coming into the relationship with Labra Platform.
For how long have I used the solution?
I have been working in my current field for two years.
What do I think about the stability of the solution?
Labra Platform is very stable.
What do I think about the scalability of the solution?
Scalability for Labra Platform is not really an issue; it is infinitely scalable and can be comprehensive in all the needs that it meets, and it is powerful enough to integrate with any CRM out there.
How are customer service and support?
Customer service and support for Labra Platform is top-notch, and I have no issues there.
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
We did not evaluate other options before choosing Labra Platform.
How was the initial setup?
The advice I would give to others looking into using Labra Platform is that there are definitely cheaper alternatives out there, so I would definitely consider something other than Labra Platform if you have a smaller budget.
What was our ROI?
I think that we definitely need fewer employees because Labra Platform allows for automatic data entry instead of having to manually do it.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that it presents a pricing limitation for other companies that might be early-stage startups; it is not necessarily for small teams as it is pretty robustly priced.
What other advice do I have?
Labra Platform is a solid platform that does exactly as advertised, but it is just a hard thing to set up initially if you don't have a firm understanding coming into the relationship. I have no issues with Labra Platform's AI capabilities regarding governance and security. I have no questions or qualms about Labra Platform's accuracy and reliability of output with AI. I would rate Labra Platform a seven on a scale of one to ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?