What is our primary use case?
My main use case for LinearB is to help us understand how our software engineering teams deliver work. LinearB helps us understand my team's delivery by bringing engineering activity to help us analyze metrics and our development life cycle, including pull request review times and deployment frequency.
These aspects of LinearB help us identify bottlenecks and delivery performance, and improve the predictability of our software releases.
How has it helped my organization?
LinearB has positively impacted my organization by being useful to measure and improve software delivery performance, as well as retention and how my teams actively use the insights.
LinearB has saved us considerable time and cut down repetitive work for my engineering teams and developers.
What is most valuable?
The best features LinearB offers are the metrics dashboards for my engineering teams and the analytics for pull requests, which provide excellent visibility into my project delivery.
The dashboards and pull request analytics help my team day-to-day by identifying delays, reducing repetitive coordination work, and making the platform useful for both engineering managers and developers.
What needs improvement?
LinearB can be improved by making some of the metrics in the platform easier to understand and prioritize. While having a large amount of data is useful, it can be overwhelming when trying to identify the most important improvements for a particular software.
Additionally, LinearB needs more flexibility in its reporting capabilities.
I give it an eight because the complexity in certain metrics and the amount of data can be overwhelming, especially when trying to identify the most important improvements. The rigidness in certain types of reporting is why I would not give it a ten.
For how long have I used the solution?
I have been using LinearB for over a year.
What do I think about the stability of the solution?
LinearB is quite stable, though there are occasional issues with data retrieval.
What do I think about the scalability of the solution?
LinearB is quite scalable when it comes to multiple organizations with multiple engineering teams and complex development workflows.
How are customer service and support?
Customer support is generally positive. The onboarding is very helpful, and the assistance is very responsive with good guidance for understanding the platform metrics.
I rate the customer support a nine on a scale of one to ten.
What was our ROI?
I have seen a return on investment with more time saved.
Which other solutions did I evaluate?
The support team gave us a good demonstration, and I found that it fit my use case, so we went ahead with it.
What other advice do I have?
I rate LinearB an eight on a scale of one to ten.
My advice for others looking into using LinearB is to define a small number of goals before implementing a solution like this. I recommend connecting it to existing Git and project management tools, then validating the accuracy of the collected data and ensuring that teams understand how their metrics will be used.
Which deployment model are you using for this solution?
On-premises