The stable environments, outsourcing of IT allowing us to keep very light headcount for the DevOps are the most valuable features of this solution.
They deployed and maintained our cloud infrastructure.
What is most valuable?
How has it helped my organization?
They deployed and maintained our cloud infrastructure.
What needs improvement?
There should be the improved ability to speak directly to resources over the phone, rather than just through tickets and emails.
Logicworks provides DevOps-as-a-Service functionality and is not really a software solution. My only issue with them is that it is difficult to talk to anyone live, as they manage all their service tickets through emails or their ticket portal. Perhaps, an enhancement that could be a button on the portal which could connect you via a web conference with the resource assigned to the ticket, would be helpful.
For how long have I used the solution?
I have used this solution for five months.
What do I think about the stability of the solution?
There were no stability issues.
What do I think about the scalability of the solution?
There were no scalability issues.
How are customer service and technical support?
I would rate the technical support a 8/10.
Which solution did I use previously and why did I switch?
This is the first solution that we have used.
How was the initial setup?
The setup was straightforward, they worked with us to set up our required configuration.
What's my experience with pricing, setup cost, and licensing?
Push for tiered pricing based on AWS rather than their blanket 30%.
What other advice do I have?
Use all five of your consulting hours every month, use them or lose them.
