What is our primary use case?
I am not directly a partner with LogRhythm SIEM, but I work for a company that offers all kinds of solutions, including implementation, engineering, and analysis. I am currently involved in the engineering and analysis parts. Implementation is very rare; you only get a chance to implement the SIEM solution when a project is on pilot mode or is very new. Else, I am majorly into engineering, which involves adjusting data from different types of firewalls, routers, switches, handling day-to-day tasks, and analysis when I get alerts regarding any security or internal threats.
My role involves detection, and I am part of detection engineering, so my core concentration is on detection engineering.
What is most valuable?
The most beneficial features of LogRhythm SIEM are its customization; the tool is very customizable. It is based on Windows operating systems, making it a bit easier compared to Linux, which requires a lot of internal knowledge for troubleshooting. With a basic idea and certifications like MCSA, one can easily handle LogRhythm SIEM. Compared to QRadar, LogRhythm SIEM is easier to access, but the tool can be very unstable, encountering daily issues such as components down, services down, or high memory utilization.
My solution is deployed on-prem because there are restrictions from government facilities; the data cannot be sent to the cloud due to security reasons and concerns about potential espionage. We have enough budget for cloud deployment, but we choose to keep it on-prem to ensure data privacy; cyberattacks are a concern, but data privacy is the foremost priority due to sensitive government information.
What needs improvement?
I cannot think of any specific features that LogRhythm SIEM can improve upon since it supports a wide variety of major vendors. However, they need to improve their parsing techniques; the tool should understand various devices and present data in a human-readable format. For example, if a personal Android mobile needs to be integrated, LogRhythm SIEM should be able to parse that data effectively.
They also need to improve their database of supported devices to cover smaller vendors alongside the major players, allowing for better global reach and usability. I have noticed some problems with parsing errors, event mismatches, and data mismatching, so ensuring accurate parsing and continuous improvement according to device updates are my basic expectations as a detection engineer.
For how long have I used the solution?
I have been using LogRhythm SIEM since 2015, so now it has been almost over 10 years.
What was my experience with deployment of the solution?
The deployment of LogRhythm SIEM is not very challenging as long as one has a mid-level understanding of server operations, installations, and configuration changes on a Windows server.
What do I think about the stability of the solution?
The main problem I have with LogRhythm SIEM is its stability; the solution is not stable.
What do I think about the scalability of the solution?
LogRhythm SIEM is scalable; it can handle about 200 or 500 devices without much difference, aside from slight cost differences related to licensing.
How are customer service and support?
The technical support is good; we have a separate portal for partners, and since we are paying for the service, they provide a response timeframe based on severity—critical issues are addressed within four hours, medium issues within one day, and non-urgent issues may take a couple of days.
I would give the support a rating of nine out of ten; while they mostly provide good responses, there are times when the responses are not exactly accurate, but I can say nine out of ten questions will be answered for sure.
How would you rate customer service and support?
What was our ROI?
I would estimate that it saves more than 30% of resources.
What's my experience with pricing, setup cost, and licensing?
I find LogRhythm SIEM affordable, as it is a bit less costly than QRadar, although I have not been involved in negotiation charges; however, from the manager's approval, I see it as affordable.
Which other solutions did I evaluate?
I did not come across Trellix; I heard about it but never worked on it. I majorly work with QRadar and am currently working with LogRhythm SIEM, and I also have some experience with Splunk. Nowadays, everybody is mostly accepting all the log formats from on-premise to cloud, and we are planning to move back to the cloud. Currently, we are also running with Azure Sentinel, but still, we are learning, so our next step is that one.
What other advice do I have?
I see LogRhythm SIEM as value for money; I would rate it eight out of ten.
I have not seen any AI integration related to LogRhythm SIEM; as it stands, there is nothing designed to provide those kinds of recommendations.
I believe AI features are required; for example, with Sentinel, it can suggest actions based on detection. It would be helpful if LogRhythm SIEM could provide similar capabilities to assist analysts in responding to cyberattacks effectively, such as giving recommendations for alerts at the touch of a button.
Daily maintenance is required for LogRhythm SIEM; we need to monitor memory, storage space, and backups, and keep an eye on running processes. Regular health checks every month or couple of months are necessary to ensure smooth operations.
I am overall happy with the integration capabilities of LogRhythm SIEM as it functions similarly to other vendors.
Overall, I rate LogRhythm SIEM seven out of ten.
Which deployment model are you using for this solution?
On-premises