Lucidchart Reviews

My main use case for Lucidchart is collaboration on future development. For collaboration on future development, I use Lucidchart to find the tasks, flow out the design, and coordinate across multiple user stories when we have a feature.

The best feature Lucidchart offers is the ability to collaborate in real-time. Real-time editing with my teammates helps our workflow by aligning us on what the feature should do and how it should be made.

Lucidchart has positively impacted my organization by improving collaboration.

Adding dark mode would be a great improvement for Lucidchart.

I have been using Lucidchart for over three years.

Lucidchart is helpful, but I don't have a good way to measure specific outcomes or metrics, such as time saved or improvements in project delivery that resulted from improved collaboration.

My advice to others looking into using Lucidchart is to try it out.

My company does not have a business relationship with Lucidchart other than being a customer.

I would rate this product an 8 out of 10.

We use Lucidchart to map out a new API feature or a recent project or feature. When we're mapping out a new API feature in Lucidchart, we have a custom template we use, and we use it to do the design flow and task list.

The best features Lucidchart offers include real-time collaboration.

What stands out to me about the real-time collaboration in Lucidchart is the fact that multiple people can be in there at the same time.

Lucidchart has positively impacted our organization by improving our collaboration across the company.

Collaboration has improved in our organization, as decisions are made faster and there are fewer miscommunications with specific outcomes we've noticed.

I wish Lucidchart would add dark mode to improve the user experience.

We've been using Lucidchart for about two years for collaboration amongst the team for future development. All of us are in there at the same time working out how the feature should work or how the flow should look, and then we'll write tasks.

My advice for others looking into using Lucidchart is to collaborate. I would rate this product a 7.

I have been using Lucidchart for process flows and diagrams of our business processes for a system that we've implemented called Workday. We have been building out our process flows to communicate them to our end users in a more digestible format.

It is used on the technology side of the business in several departments, including the help desk, service center, and others.

With respect to documenting processes, Lucidchart has been very helpful, especially for our team in a remote setting. We've tried other platforms and by far, Lucidchart has been the most beneficial to us, especially since it's been integrated into our organization. We're able to work cross-functionally on various projects, even outside of our team.

My impressions of Lucidchart's capabilities for visualizing and understanding process flows have been really good. It's pretty straightforward and Lucidchart does a really good job at simplifying the process flows for the end-user in a very digestible format. You don't need to have a project management background to understand the flows. It comes down to ease of use, and the fact that it can present things in a very digestible format has been very beneficial.

It is important to our organization that Lucidchart accommodates both Mac and PC Users because we have hybrid users who might prefer to use one over the other, or both. Due to the nature of our organization, we definitely have Mac users but for the most part, we use PCs. That said, having Mac users adds a little more credibility.

In our collaborative efforts, people simultaneously access and work on the same version of a document. In addition, we have other team members that are working on various process flows. The real-time updating allows us to drill into documents in real-time, and pick up where people leave off. The related security feature is also very beneficial, as you can prevent users from editing the document if you don't want them to, while at the same time, giving them visibility.

This ability has enhanced our project development process because it allows us to meet and work on the same document in real-time if needed. If there are any takeaways or any additional work that needs to be done on a particular document, the ease of use allows us to do that.

The real-time collaboration capability definitely saves us time. I would estimate that we save at least 15% of the time that it would take otherwise.

The ability for people to look at a diagram, rather than reading through written documents, is another way that we have saved time. It is difficult to estimate how much money this may have saved but we do work at a very visual organization where people prefer diagrams and visuals, rather than written or documented processes. As such, it's definitely saved us time, especially when it comes to explaining what the process is. The visuals definitely help.

Lucidchart helps us to realize efficiencies in the projects that we use it for. We're working on a Workday implementation, and one of the key reasons for using Lucidchart is to make the information that we're passing along to our end-users a little more digestible. By using Lucidchart, we can explain our process flows visually, and this has definitely saved us time.

I really like the setup and the ease of use. One of the good things is that everything is fairly editable, to the point where you don't have to really start over. You can just pick up where you left off.

One of the features that I really like is the collaboration aspect of it. During the pandemic, it's very important that we're able to collaborate virtually. Our organization is a remote-first company. As such, while we're not in the office, it's very important that we have access in real-time to the information that we need and that we're able to collaborate on various projects without any lags.

If it could be a little more visual, in terms of being able to make it stand out a little bit more, then that would be helpful. I'm not sure how to accomplish this because the configuration is fairly straightforward, but if there are additional bells and whistles that could be added to make it more interactive then that would help. Ideally, I would like a way to make it "pop" a little bit more, rather than what you see is what you get, out of the box.

I have been working with Lucidchart for approximately one month.

From a stability standpoint, it's been great. The performance has been very good as well. I don't really have any issues from a stability or performance standpoint when I'm using the product.

We are working toward scaling and increasing our usage of this product. I think that's where we're trying to get to but it's a matter of finding the use cases throughout our organization to continue scaling and applying it a little bit more. I'm not really sure how many licenses we have to use it, but I think once you showcase the product, there are always opportunities to expand usage and apply it to individualized use cases, depending on what you're working on.

I don't know exactly how many users we have across the organization but it is probably fewer than 100.

I have not been in contact with technical support.

We have used Visio and have also tried creating process flows in Excel.

Migrating from Visio to Lucidchart was not difficult, as it is a SaaS solution. We are a Google company from a product standpoint, and we used Google integration to assist with the transition. It was pretty seamless.

Being able to import everything from Lucidchart was very important for us because Lucidchart is a collaboration tool. One of the limitations when working with Visio compared to Lucid is it's pretty static, but here, we are able to do the work in real-time. One of the things that really helped with our import is how integrated it is with Google. The learning curve was fairly low in terms of understanding how to use it and share and collaborate using the tool.

I was not involved in the initial setup. When I wanted to start working with it, I was provided with an administrative license to accomplish what we needed.

Lucidchart has good organizational charts for visualizing and understanding team hierarchies and relationships. I always look at it in terms of the other products that are out there and I think one of the close competitors is Visio. But in this situation, I think the fact that Lucidchart has a lot of different features integrated into the solution, enhances ease of use.

For example, if you're using decision planes, it automatically populates with information as you're outlining your business processes. The ability to edit swimlanes and remove swimlanes and keep everything right in front of you, without having to really do too much, makes it a lot simpler to use.

I would definitely say that Lucidchart is a lot more intuitive and a lot easier to use than Visio. I think with Lucidchart, you don't necessarily need to be an expert to use the tool, because it's a little bit more straightforward with fewer opportunities to make mistakes.

I primarily use this product for HR technology. For example, I have not used it to create database schemas or modify existing data instructions. However, I do know that it's being used by the technology team to layout different schemes and things like that.

We use Atlassian products but we haven't integrated Lucidchart directly into them yet, at least on my side of the organization.

We do not use Lucidchart's ability to compare versions of documents because we're constantly working on the same document of a particular type. Essentially, our version control is usually refined to the document that we're working on.

Lucid has other offerings in its product suite. One of them is Lucidspark, and we are looking to compare it against another product that we are currently using. 

Overall, we've been very happy with the product and it is being used across the organization, but there are always opportunities to improve.

I would rate this solution an eight out of ten.

I have used Lucidchart for many things, but the biggest piece that ended up generating the most work was process mapping. 

I have done Kanban charts. I've used it for organizational charts. I've even used it for describing business entities to describe relationship management, which isn't necessarily a process. 

Lucidchart has been an outstanding visualization tool when words aren't enough. Ensuring you understand your business' fundamentals is essential.

Lucidchart is a 10 out of 10 when it comes to documenting things such as processes, systems, and organizational charts. Even if you've never used Lucidchart, you'll inevitably find a template to fit your needs, but it's also perfect for building from scratch. It's the ease of use, clarity, and different functionalities that make it incredibly useful.

Lucidchart accommodates both Mac and PC which is important to me because I work in a Mac environment but when it relates to business, a lot of people work on a PC. Accounting and Business Development teams are typically PC users and they've had to see process charts or have needed to manipulate them.

I have used Lucidchart to collaborate among users in real time when accessing and working on the same version of a document. It has positively affected the project development process by creating efficiencies because, especially in our new hybrid reality, we're not all at the office and we can't all be in one room working on a sheet together. So it's allowed us to be able to work remotely on one document.

The ability for people to look at the diagram rather than read through written documents has saved significant time, and as a result, money. In some cases it's invaluable. If there was a hole in the process and things were falling in the cracks, it could have cost the company millions, but it didn't.

You don't need to have a Lucidchart account or license in order to view a sheet if you're just a viewer. However, I found it frustrating when non-license holders created their accounts, which should only consist of creating a username and password, the setup process lead them to believe that they needed to give their credit card numbers to proceed. I have at least two colleagues who did put in their credit card information and then they forget to cancel the subscription, and they ended up getting charged for a license that they don't use.

To me, the confusing setup for non-license holders is a barrier to entry. If you want new people to see this tool, the process shouldn't be that confusing to view a sheet for non-users. But as a user myself, it truly is perfect. For non-users, this is a pain point.

I've been using Lucidchart for six years.

The stability is impeccable. I've never had any issues, hiccups, or any problems at all.

It scales well. One of the strong points of Lucidchart, beyond the actual tool creation of sheets itself, is the organization: the fact that you can create folders, and that you can share those folders or share sheets. That portion of it is an added bonus.

Because I work on different projects at different times, in this current project, I haven't needed Lucidchart much yet. However, in my last project, it was one of my central tools that added value in many areas of the business, because the nature of the business was heavily process-oriented. It was a government-regulated environment, which means the process is everything. So it was one of my top two tools. 

Every project is unique and the tool scales well for each one. 

In five years, I've never had any problems with the tool so I guess I'm happy to say I can't speak to the quality of Lucidchart's service/technical support.

Positive

I used to be a big fan of Visio, but when I found Lucidchart, it just blew Visio out of the water.

I tried importing Visio sheets once but it didn't work that well. It was faster for me to start over, which is what I did, and it looked better anyway. I also tried the web version of Visio recently and I just couldn't figure it out. To me, Lucidchart is a clear winner. It's more attractive, intuitive, and just overall better.

The initial setup was straightforward and easy. I taught myself to use the tool by following tons of tutorials online.

There are so many cool functions that learning the tool is ongoing. You don't need a tutorial to start since you just drag and drop shapes but there's a world to discover! To this day, I still look up better ways to use the tool and love to learn new functionalities. 

I was initially introduced to the tool when our company shifted from Visio to Lucidchart (five year ago).

I've ended up looking like a superstar so many times, especially when it comes to, for example, how a business is structured. In one instance, it took me 30 minutes to put together a chart to show business entity relationships that solved weeks of conversation in a moment. Suddenly I look like a genius in the room because I had the ability to put a scenario in images.

The same with hyper-complex processes; you can draw inputs, outputs, roles, and responsibilities in one sheet, and then highlight holes by colour-coding to quickly identify "This is a hole, this is an issue."  Then you focus on what's important.

My return on investment is that this tool has made me more efficient and dare I say, more competent at my job.

I think the pricing is fair. It's competitive with other tools so the price is a non-issue. I hope it doesn't increase though!

There are no additional costs to standard licensing. 

I may have looked at other solutions. But ever since I discovered Lucidchart, I haven't tried anything else.

I would rate Lucidchart a ten out of ten.

I create visuals for executive management, and I use it for business process flows. I have also started integrating it with Google Sheets so that I can pull different records from Google Sheet into a whiteboarding session. I am taking table data and making it prettier by having it integrated into a Lucidchart that reads those records. I've also used it for planners.

It is a cloud solution, so we are using its latest version.

I'm a consultant and a lot of the work that I do is around building the flows. Lucidchart provides the ease of use for building the flows, and then I am able to showcase them in other environments such as Google Slides.

The ability to produce a cool diagram that looks very pretty in a short period of time is the number one asset. I have built process flows. I have created a couple of diagrams for senior executives, and they have been received pretty well. Obviously, they are not very rich because I only started using it a few weeks ago.

It accommodates both Mac and PC users, but because I'm using it in Chrome, to me, it is seamless whether I'm on a Mac or a PC. It supports all the different shortcuts that I would normally expect.

The ability for people to look at a diagram rather than reading through written documents has saved time, and as a result, money, but it is hard to quantify. A picture tells a thousand words, and a lot of my success so far in promoting this is because I've been able to take very wordy slides and transform them into something that is visual. I am able to tell a better story to senior management with visuals rather than just a bunch of text. It helps to turn information that is very textual into a visual component. People are getting the information in a way that they can understand. The fact that you're able to tell a better story and people like it has immeasurable gains.

I love the fact that you can just integrate a drawing into Google Slides. I build a lot of visuals in Lucidchart, and then, rather than sharing them directly from Lucidchart, I just build Google Slides decks for senior management, and I link the Lucidchart on the cloud version to a slide image. That makes it easy. This way, I can build in one tool and show in another.

I also find it very intuitive in terms of usability. If you have two boxes and you want to just draw a line between two boxes, it isn't finicky. It seems to know what you're trying to do. Without having any knowledge of the tool, within a day or two, I became quite familiar with most of the user settings, and that's what I like most about it.

I find it very effective for documenting things such as processes, systems, new teams, etc. The shape library is pretty rich, and the architectural libraries connecting to AWS, Azure, and Google are all very well laid out.

It integrates well with other solutions. I'm using it with G Suite, and I am also using it with Atlassian Confluence. The company where I'm consulting is 100% invested in Google, so its tight integration with G Suite is useful. All the authentication and the native connectivity really make it stand out, and there is also the ease of use. I am working with Confluence to build out some glossaries, and I will be using Lucidchart to glue those things. I haven't yet landed on the best flow for me for documenting business glossaries and showcasing them. I haven't decided whether it's going to be more on Confluence or Lucidchart.

I'm not a super user, and there might be a way of doing it that I haven't explored, but I was looking for some specific icons that are just standard icons, and I found the icon library to be very focused on architecture icons. It didn't have as many standard or generic icons. 

Another thing that somewhat irritated me is the fact that there is a paste function in the menu, but when you right-click and select paste, it tells you that you can't use paste. You must press Command-V or Apple-V to paste. They give you a menu option to paste, but every time you use that, they say, "We don't accept it." On top of that, normally, you'd have an option for paste or paste values, but when you use the paste function, you don't have that capability. So, to copy text from one place, I have to use Command-V to paste it, but if I don't like the format, I've got to go back and do copy style and then paste style on top of that. It is a small detail, but when you're doing diagrams, it is annoying that they don't support paste values. It is a small irk. I'm not penalizing it, and I still think it is a five-star product. In terms of other bigger things, I don't really have any comments or criticism so far.

I have been using this solution for about a month. The company where I'm consulting is using it, but it seems fairly new here. A few people are using it, and it seems to be in its growth phase.

It has never crashed on me, and it seems to work fairly well. I have no complaints about it. That's why I really rave about it, and I told the manager who is employed here and gave me access to it that I really like it as a tool. I must've pumped out at least a dozen different visuals in the past three weeks. These visuals are being read and seen by the CEO of the company. It is a company with 5,000 employees, so it's not a small-scale company.

It is pretty lightweight, and you're using boxes, shapes, and objects on a web app. In the integration settings in my account, it shows the integrations with Salesforce, Box, etc. It also shows the available space of 2 terabytes and the used space of 0%. I'm sure it is much more scalable, but I don't think enough people are using it for me to be able to make a comment about that.

I'm not really using it in a full operational capacity where a team of people are actively using it and building on it. It is probably getting very light usage because there are not that many people who have a license or the time to use it. It is still in its infancy in this organization.

I've been consulting at this company only for five weeks, and it is mostly being used by me to demo to senior management. It is being used extensively by me, and I will continue to use it extensively. It is a great tool for producing visuals for slide decks. I'm using it at least half an hour to an hour a day, so that's a pretty good sign, but I don't think I'm going to increase its usage because I'm not a person who just does process flows all day. I do a bunch of other things. I'm using it a lot more now because we're taking off a project. I'm using it to show statuses and updates and pitch the project that we're doing to senior management. I am showing them the flows that we're going to adopt and the roadmap that we're going to take. I will be using it probably a little bit more when I get into the business glossaries over the two months or so.

I don't know how far its usage will go for other people or employees in the company and whether there'll be a team of people to go further. The tool has potential, and I am hoping that the work that I'm doing will make more people, who are more permanent, adopt it as a tool to do a bunch of things, like a Swiss knife. Once that's done, they might then port some of the capabilities from an operational perspective into some flows where they're documenting these things a little bit more robustly than I am. So, I'm using the tool more in a sales and marketing style for a sales pitch or for pitching ideas. I am not using those capabilities that are more operational where you have flows that are documented. The tool does quite a lot of different opportunities for use cases, and I'm only using one or two facets of it.

I have never called their technical support team.

I have previously used other tools such as Visio and draw.io. I found Lucidchart to be more intuitive than draw.io and way better than Visio. 

I was using the free version of draw.io, and that was really because I didn't have a large need for something. Visio is a desktop app, and it is on-premises. The Lucidchart version that we have is a cloud version. So, these are two different worlds. I was a proponent of cloud solutions as well, but usually, due to the entire integration in IT, it's hard to switch from one to the other. Visio is the way to go when you have a complete Microsoft platform. It's tough to go cloud with Lucidchart with all of the other intricacies of security, IT, scalability, and all the operating model and OPEX cost associated with the cloud software.

Ever since I have discovered Lucidchart, I've been kind of an evangelist for it because I've been doing a lot of work in it, and I really enjoy working in it. I have my own consulting company, and I will become a customer of Lucidchart after I leave this client's place.

I am not involved in its setup and maintenance.

There is definitely an ROI if you can do some ideation faster than normal. Having a canvas or a flow to show what we're trying to do is helpful, but it's hard to put a number on it.

I had a quick glimpse of it. It was about 100 Canadian Dollars a year for just me. I don't know if there are any additional costs.

It is a great way to change text into visual ideas. I'm advocating for this tool so that more and more people get licenses, but in my small circle of people, not many people have used it before. I'm probably one of the early adopters. I am not a power user, and I started to use it only because the client chose it. I had heard about it before. I like it, and I use it, and for my consulting company, personally, I will be using and getting Lucidchart. I have got hooked on it, and I will use it. I would also promote it if I went to another client.

I haven't used team hierarchies much. I have also not yet used the solution to create database schemas or modify existing data structures, but I plan to use do that after I have access to the platform on Google to connect Lucidchart to those datasets. After I have access, I'll start exploring that capability to extract all of the data. Similarly, I have not used its ability to compare versions of documents.

It provides real-time collaboration among users so that everyone is accessing and working on the same version of the document. I've seen this feature available, but I just didn't have a need to use it because I'm a single contributor. I do see its capabilities and I've used Mural and other collaboration tools, so I gather that it would work very well. I wouldn't challenge it. If I have to use it, I'd know how to use it, and it would be effective.

I'd rate it a nine out of 10. I really like it.

I am the regional infrastructure manager, heading the entire IT infrastructure for my company. We are headquartered in Belgium and I work with a subsidiary in India, where we have 23 locations. My job includes taking care of all of the infrastructure-related activities. These are operational and project-related activities pertaining to network security and cloud-based solutions.

I use LucidChart as a brainstorming tool. It helps to ideate the organizational structure and anything to do with workflows and architecture. For example, when something new comes up, I turn to the platform to help with brainstorming and ideation, and it has helped to a great extent.

We use it as a mind map tool, for decision-making workflows, and technical workflows. There are multiple reasons that we utilize it, depending on the use case.

I also use LucidSpark, which is another tool that helps with brainstorming. Particularly in my role as an infrastructure manager for the region, I need to work on strategies. There are always a number of challenges, particularly during the transformation stage. I'm required to bring in the right products and the right skills. When I am stuck and face a blank, LucidSpark helps me to move forward.

The functionality for documenting things like processes is excellent. The templates are already available and all you need to do is bring one in and use it. This saves a lot of time and effort in terms of documentation, and you can export it to any format you need. It allows us to give our reports a professional touch.

I have used LucidChart to create a database schema for one of my colleagues. It supports the notations that we use, such as one-to-many, many-to-many, and others. There is support for components such as private keys, foreign keys, and other such definitions. It is something that is easy to do.

In terms of integrations, we use Microsoft teams as our platform for communication and I was able to successfully integrate it with LucidChart. The one limitation with teams is that people have to be comfortable with viewing things on a web browser.

Using this product brings up the wow factor when I present my ideas. I don't have to rely on PowerPoint presentations, which is another skill. The graphical representation also makes it more open to peer contribution and focusing on a problem.

This product has improved our collaboration and we now do it in a much better way. However, we do not yet have several people collaborating on the same version of a document at the same time. For example, earlier today I was working on a project with infrastructure managers from several regions. We were all on a call and I presented my thought process and ideas. I was the only contributor and I shared my screen. Although I was getting opinions from people, I was doing all of the work on the board. Ideally, people would treat it like a working session and do things like putting sticky notes on the board. In the future, having this type of collaboration would be great.

The plan is to let people know that the option for this type of collaboration is available, and have people come forward to contribute. This way, we start thinking and doing transformation on a different scale.

I can see that using LucidChart is going to save us time in project development, collaboration, and brainstorming. I can't estimate exactly how much it will save us without first having a baseline, although I can say that without the tool, ideation would take me approximately five times longer. The time it takes to complete a project has been drastically reduced.

The interface is easy for a layperson to use and adapt to.

There are a lot of pre-existing templates available to assist with a variety of methodologies.

Several different charts are available that include A3, fishbone, and others. There are also a lot of good techniques embedded, such as cyborg, lean, and agile. This helps us to set up the platform and choose which template to use, based on the problem statement.

This product is very adaptive and bringing it in has saved us a lot of time. Once we started using it, the thought process improved.

One of the best features is being able to share work product and opinion with my peers or take it to my CIO. There are good options and it shows how good our tools are at helping with brainstorming and ideating the thought process.  

There is a basic function that I struggle with, in the interface, which is having to switch between the editing and navigation modes. A lot of clicks are required when switching between edit and navigation modes and I think that many could potentially be avoided by handling the tasks at the same time.

For example, when I want to edit something or place an object then I have to click on the arrow. If instead, I need to zoom in, zoom out, or navigate to another area, I have to click the hand button, which will be replaced with a mouse cursor. If there was a feature to cut down on the number of clicks then it would be helpful.

I have been using LucidChart for approximately one month. I have been delegated the responsibility of evaluating the effectiveness of the tool in my region.

This is absolutely a stable solution. I haven't seen any glitches and in my experience, it is good.

We have a global moderator, who is a system architect. This person distributes responsibilities to the regional level, such as North America and Latin America. EMEA and India are also regions, and I am responsible for India.

At this moment, it is a little early to talk about scalability because, for the part of our organization in India, I'm the first person using it. We will expand in the next two years and we will be doing a lot of activities. This includes transformational activities and we need to bring some brilliant brains together. When we do that, this tool will be a great help in terms of facilitating collaboration.

When we get to this point, we will definitely seek the help of Lucid experts.

A gentleman from customer support has reached out to me but unfortunately, my calendar has been booked and I haven't had the time to speak with them. As such, I have not yet spoken with anybody from Lucid support.

If I want to reorganize my unit, there are multiple platforms that I can work with. I can use draw.io, Visio, or Miro, but adopting LucidChart was better from a strategic perspective.

At this time, it is my responsibility to evaluate the effectiveness of the tool in my region. I'll be in a position to evangelize the product across the whole organization, based on the key outcomes and whether the success criteria have been met. After I demonstrate its worth, the whole organization will adopt these tools.

The initial setup is pretty straightforward.

For a layperson, it is quite interactive and quite helpful. From my experience, it was smooth.

We have seen ROI in terms of time savings, which naturally helps in terms of costs.

At €167 per user per year, the pricing is slightly higher than Visio, but it's worth it.
First, it is just a little bit higher than Microsoft Visio. Second, there are a lot of additional features.

Lucid is a single platform but they have two products, LucidChart and LucidSpark. These go hand-in-hand and it would benefit many users if these two products were combined into a single, cost-effective license. I think that by combining these two products, Lucid can be very competitive and it would be a great value add.

One of the things that I do not yet know is whether anonymous users need a license in order to contribute. For example, if I have a license and I bring in some anonymous participants to interact with the board, I don't know whether the license covers them to do so, or if it is more limited than that. In other words, I am unclear as to whether a single license extends to multiple users.

Prior to selecting LucidChart, we were assessing multiple tools. Miro was one of the contenders, as was Lucid. I worked with Miro in between periods where I was using Lucid.

When exploring the various options, I found that Lucid offered a lot of existing templates. These helped me a lot with brainstorming.

A more complete evaluation was done by our global team. That said, I don't foresee any disadvantages in using it.

We are trying to bring in Jira for project management, and if that happens then I plan to integrate it with LucidChart.

There are no Mac users in my organization so it is not very important to us that LucidChart accommodates both Mac and PC users.

My intention is to be an ambassador within the organization and promote Lucid to multiple people who are in need. We need to have this solution used regularly by the team, although the first thing to do is identify the people who need it. I've been liaising with multiple people to understand how it would assist, and how we can make the best use of the tool.

Once we have a large enough audience, we will contact Lucid for help on improving the effectiveness of the tool. They may suggest certain things that can be done. In the meantime, however, I am passionate about using the platform and will continue to explore it on my own.

Overall, this is a good solution and for a layperson, it will be very easy to get started with and adapt to using.

I would rate this solution a ten out of ten.

We use Lucidchart for building business presentations and business flows and explaining processes to stakeholders.

I am using its web-based version.

It is good for documenting things such as processes, systems, new teams, etc. It clearly explains the roles, actors, their responsibilities, and provides a high-level view of any architecture system. It makes it easy to explain, elaborate, and edit on the go. I would rate it an eight out of 10 in this aspect.

We can't draw everything from scratch all the time. Sometimes, we need to reuse something that is already present. We also have some legacy frameworks that we need to edit. Lucidchart helps in such cases by allowing us to import those legacy diagrams. From there, we can move to new inputs or new technology.

We are using Lucidchart to collaborate with others on a daily basis. It reduces the clashes that we have during the discussions through phone calls. When we share the screen and collaborate, everyone gets to know what the other person had on the mind, which is a good thing. It helps in comparing different things and eliminating what is not required.

Its real-time collaboration saves time. Now, we can complete our discussions within 15 minutes rather than an hour or an hour and a half.

The ability for people to look at the diagram created in Lucidchart rather than reading through written documents has saved time. It has saved one to two hours daily.

We use its integration with Slack. We have a lot of developer communities in Slack where they share pictures or diagrams. It has a plugin, and it is very easy to import or export to Slack instead of downloading on the system and uploading to Slack again.

It gives information about the roles and responsibilities of any architecture system and the exact system flow, business flow, or process flow. It also gives information about how the development team should take it forward. It shows the gap analysis in the flow charts and makes it easy to define the actor and his roles and responsibilities in the organization.

I like its integrations with Visio, Word, and Excel. It is easy to integrate them with Lucidchart and convert them into flow diagrams. Migration of Visio files into Lucidchart was straightforward. It is very user-friendly, and it is not something you need to code. We could easily import Visio files into Lucidchart.

I have used Lucidchart for creating new schemas, modifying schemas, and building the ER relationships. I would rate it an eight out of 10 from these aspects.

It is very user-friendly. Whatever you have in mind, you can draw it on the screen without any limitation.

I'm not sure if this feature is already there, but it would be good if we can import a cloud database in the web version.

I have been using Lucidchart for two years.

It is very stable. It is easily accessible and compatible with all browsers.

I did not use huge processes to test its scalability. It is good for my daily use. I also haven't heard any complaints from any of my peers.

We are a team of 20 people, and almost 15 people use Lucidchart for building processes and designing and modeling.

I haven't interacted with their support.

I have used Visio a few years ago. Lucidchart is more user-friendly than Visio. Visio also doesn't have a web version. You need to install the app on every system, which is not the case with Lucidchart. You can also access it on your phone. It is compatible with everything.

Its initial setup was straightforward. I'm using the web version, and it hardly took two minutes. It was very easy.

With Lucidchart, you can easily define the scope of a process. You can also easily define who is involved in which role. It clearly extends the interaction between the actor and the system. It is useful for discussions and designs. The what-if analysis is very good for identifying any gaps. 

I have not used Lucidchart's ability to compare versions of documents. Lucidchart accommodates both Mac and PC users, which is good because there are a lot of Mac users out there in the market.

I would rate Lucidchart an eight out of 10.

I was previously using whatever was on the web, but we have a plugin for our Atlassian tools, like Confluence, where we can integrate Lucidchart diagrams into our Atlassian tools as well. 

Previously, I was using my own personal cloud subscription, but then I stopped doing that. Once we had integrated it into our Atlassian suite, there was a plugin for Lucidchart and we had licensed the plugin. And so we would use the plugin that when we would add that type of graph, it would take us to the external website for configuring our diagrams, and then we could exit back and it would render the diagram in our Atlassian solution.

Lucidchart subset their older components or something like that had happened. I don't entirely know the totality of it, but we were forced to upgrade to a different integration with Lucid than what we had. I've had a lot of frustrations with that because I've lost a lot of diagrams. I can't get them back and I'm getting pop-ups that are showing me that our data will be loading and I can't run four or five years of my engineering diagrams. I'm extremely angry about that. I can say that all the time I've had this thing is making me leery to using the plugin, let alone rather just use the tool independently and copy-paste pictures because when the plugin fails to work and you don't have an image to fall back on, you could lose years of work.

I have that as a real big sore point and I can't figure out what, why, or how, and there's not really a good clear point of context to figure out how I address recovering all the lost work I have or how to migrate it.

I had massive engineering, ERD diagrams, database diagrams, architectural diagrams, you name it for years. And a lot of the documentation I had in Confluence, including system architecture documents for our products. I can't get those assets back.

My primary use case was for data entity-relationship diagrams for UML. It shows the engineering, architecture documents, using UML and the general flowcharts, and swim lanes for process swim lanes. I do tons of processes and swim lanes. I'd say those are really the four things I usually do with it.

It's filling a gap where we can better visualize our engineering processes and architectures within our Atlassian tools.

It provides real-time collaboration among users so that everyone is accessing and working on the same version of a document. Although we rarely use it in that way. Unlike sharing a spreadsheet that is being filled in by multiple people or something like that, usually editing diagrams isn't something we're doing at the same time.

It hasn't affected our project development process. For other tools, having simultaneous collaborative access is great, but for diagramming, it wasn't really a necessity for us. And I think that is mostly because we access Lucidcharts through a plugin, through Confluence, as opposed to logging into Lucid and then using that as a primary tool.

The ability for people to look at a diagram rather than reading through documents has saved time. They can look at a diagram to better understand something as opposed to reading words. That's kind of an abstract idea. I can't put up a price tag on it. There are probably tens of hours saved on managing the ERD diagrams and specifics since the automation is there for that.

It helped us to realize efficiencies in our projects.

I was the one within our company that advocated bringing in Lucidchart five or six years ago, compared to other things like ERD diagramming tools. I found that we were reverse engineering and recreating a lot of database diagrams that were not being maintained with other systems and Lucidcharts. Actually, their import tools for that is what made it a lot easier to bring back some visibility in terms of large data warehouses and things that were going undocumented for far too long.

Its ability to document things such as processes, systems, and new teams is great. It's a very strong diagramming tool. I think it's better than Visio and other tools that I had previously used.

The ability for Lucidchart to create database schemas or modify existing data structures is strong. That's what I initially introduced it for in our organization. The script that Lucidchart provides works with other systems like Oracle, SQL Server, and Postgres that I can copy-paste, and get a quick dump of metadata and import into has saved me a ton of steps that I didn't have to manually create these tables. I had a lot of things where I still had to put in the linkages between tables, but I didn't have to type in every field name, every data type, and everything else that came in. That saved me tons of time.

I like the integration with Atlassian because Atlassian lacked strong modeling and diagramming tools. It didn't really have anything good for that. This solved that problem. That was really it since Atlassian tools are our one-stop-shop for managing our whole software development lifecycle, but it lacked good diagramming tools. This was a good solution for that, short of my frustration recently after the conversion of losing all my content, which I still want to get solved, but otherwise, it is filling that gap.

It's important to us that Lucidchart accommodates both PC and Mac because our company is split. 

The improvement we would like has to do with what happens either in a license not being renewed, or if you have an end-of-life scenario where the plugin was used and you're not going to support it, or the customer is going to stop using it. What happens with the data on the diagrams that was there previously? I feel like there should be something in the way that plugins are managed that if other customers have a third-party tool, if there's a cached version of an image or something it should make sure that the content is never lost. Once you've used that you shouldn't have to be bound forever to maintaining that relationship or have that problem that I have where the plugin was a subset, they did something else and now I've lost years' worth of work.

At a bare minimum, there should be some kind of fixed backup image on my server with the use of the plugin that would have been the better thing to do from the customer's perspective. I don't know if that makes sense, because this way it goes away, they don't want to support it. They want to change something. What happens to years of my work? And whatever else that I have. At a bare minimum, they should let me retain a PNG file or something of the diagram that I had. I would even have something to reference if I had to recreate it.

I have been using Lucidchart for six to seven years.

I think it's pretty stable. It's never crashed on me.

I haven't had any scalability issues, even very large diagrams. I've never had any issues with that.

There are between 20 to 30 users that are mostly a mix of the engineering team, architects, and senior engineers.

The maintenance requires less than one part-time person. 

It meets our needs. We don't really have a reason to change it. We were forced to update the plugin to a different license type recently. We're still working through that, but it's still our preferred tool for diagramming at the moment.

I never used technical support. 

I used Visio before and I switched to Lucidchart. I was not really a fan of Visio, mostly from the perspective that the ERD diagrams were harder and Lucidchart was just easier.

The migration from Visio to Lucidchart was easy. 

I think they're both about the same or similar when it comes to intuitiveness and ease of use. I haven't used Visio in around five years. It could be totally different at this point.

I think the setup was done within a sprint or two, they had it working and figured out way back when, but that was a long time ago.

It is very economical for what it is. Nobody had an issue with the pricing of it.

I did not evaluate other solutions. This was just a tool that was used at a previous company that I picked up and we were using it for this and I really liked it. It just kind of happened organically. And then I brought knowledge of that here when I was faced with a similar task in this role when I started here five or six years ago.

The only other tool that I use a little bit is Excalidraw, which is a free online drawing tool. I'm using that more now because I got burned by losing a lot of things with Lucidchart, with the plugin transfer. And so I'm finding now I'm starting to use other tools for a general diagram that I can copy-paste in a diagram of. I got burned with the lack of support and the plugin and losing years of drawing. And so now I'm making a concerted effort to integrate PNGs, as opposed to using the plugin as a container. That's pulling the content from the third-party server that I don't know what's going to happen with that relationship. I'm just going to use it as an external tool, copy-paste, and take screenshots going forward.

My advice would be to be careful with the plugins, as far as if you're using this plugin as a means to bring in diagrams into something else, understand what the long-term implication is. If you decide to change or not, it's a great tool.

Copy-paste your diagrams, copy-paste pictures, or export picture PNGs of your diagrams to paste into other tools so you don't rely on the plugin perpetually working.

I would have rated Lucidchart a ten out of ten but after my recent experience with them, it's now a seven.