Lucidchart Reviews

I used Lucidchart because I had to create an accountability chart. We use an operating system called EOS, which is Entrepreneurial Operating System and I was tasked with assigning a seat for every role that's necessary to run an organization properly. Starting at the very top with what's called our visionary, which is really the CEO, and then my seat, which is the COO and I'm the integrator. From there, I had to divide it into departments and department heads and then the different roles each person plays within each department.

When I got hired at my company a month ago, I immediately went to the accountability truck that they had created. They used an Excel spreadsheet and it was so confusing because they had so many different boxes and nothing was color-coordinated. From an outsider looking in with no background knowledge of the company, it took me literally four hours studying their Excel spreadsheet to understand who answers to who, what role, and what job responsibilities each job has. I had to scroll way down or way over to see everything. What I liked about Lucidchart was that from a top-down view, I could see the entire organization and who's involved in what roles on one page.

You can't print on Excel. Excel spreadsheets are not friendly when it comes to printing something like that. Lucidchart offered a better viewpoint. I'm going to put seven or eight hours into a chart and everybody else is going to glance at it one time. If it's confusing, it's going to make it even worse. The final product seemed a lot easier to understand from Lucidchart.

The ability for people to look at a diagram rather than reading through written documents saves time and as a result, money. Everybody's been asking for Slack, Lucidchart, and our information with our company to be all in one place. I think it's going to help with communication and future involvement.

So far Lucidchart has helped realize efficiencies in the projects we use it for. For the project I've used it for so far it's been easy to understand. I've shown it to a few people who have never used Lucidchart and have never really seen our organization's accountability chart put together in one spot. We had three different Excel spreadsheets that were doing the work of one Lucidchart. The few people I've shown it to have really liked what they've seen so far. If I can learn more about it, gain more knowledge, and even somehow get certified in something with Lucidchart, I think it's going to help the organization as a whole.

Whenever you create a new role with a new person, some of the presets were nice. You can have a photo of that person that was customizable. That was nice. It was pretty self-explanatory. I didn't have to create individual boxes, it was already preset. Some of the preset features are nice. 

Some of the presets were easy to use and it was a very helpful and speedy process trying to create a chart. But it is hard to create those kinds of charts in Excel, Word doc, or something like that. It's really not very user-friendly, it's very rigid. Lucidchart made it a lot easier on some of the presets.

When it comes to documenting things like processes, systems, and new teams, I would rate Lucidchart an eight out of ten. I don't think it's perfect, but I think it is one of the better choices out there available right now.

The organizational charts for visualizing and understanding team hierarchies and relationships are the reason why we purchased the package that would allow me to do more with it. I tried to find all the cheap ways to do things but the ease of access and the already preset structure that Lucidchart had in place made it easier. Out of all the choices that I saw come across my desk, Lucidchart was the best and easiest choice.

It is important that Lucidchart accommodates both Mac and PC users. At our company when you get hired you get the choice of using a Mac or a PC. It depends on each user. But it's very important that we're able to go across platforms and across Mac and PCs because every person in our company could have either/or, or both.

Lucidchart provides real-time collaboration among users so that everyone can access and work on the same version of a document. Right now, we're in the collaboration phase of the leadership team before we roll this out to the whole company. I found the share feature and I was able to put it in everybody's emails that needed to see the chart. I sent it to them on Friday. 

I think Lucidchart is going to be a great platform to help communicate to everybody and anybody moving forward what we are as a company, how we work, and who answers to who.

Slack integration would be vital to our work. We have our Gmail account, so we have email and all that kind of stuff. That's how I communicate with people. The editorial department communicates through Slack. As the company moves forward we're going to want to use a day-to-day announcements page and group creation. Having Lucidchart as a part of that is only going to enhance our users' experience with Slack, therefore enhancing the Lucidchart experience as well. It's vitally important moving forward that those two are integrated together.

There were some things I wish were a little bit more user-friendly. 

For instance, when you're putting all the stuff onto a document or PDF, there's a set limit of width and height. It would have been very nice in certain situations to be able to drag people on the far edges and move them back up so that everything fits nicely onto the page. Lucidchart seemed to have a preset distance left to right and up and down from each box and I couldn't adjust that. It made it very difficult when I was getting to the end and I had 30 people on one document and then I had to put our logo there and our core values because it was going out company-wide and I couldn't move some people around to fit onto a page. Lucidchart was just going to allow it to be off the page. I spent an hour and a half trying to drag things around, trying to adjust things, move things and combine things in order to get everything to fit on one page. It does have endless scroll but I have to be able to print this thing off onto one sheet of paper. It wasn't going to allow it to fit. I couldn't fit it to one page with everything fitting nicely because all the distances between boxes were predetermined. 

We need things to be printed out and pasted across the walls of our company. We're able to go beyond the borders on the digital side of it and it would be nice to have a feature that you could click just one button, like fit to page or something like that, and it would adjust everything to fit onto one PDF page. A feature like this would be helpful because I had to go to each individual box and adjust the height and width of every box. And I had to combine some roles into one role in order to get everything to fit.

If you looked at our chart, it's very wide because we didn't want people to think that this was necessarily a hierarchy chart. We wanted them to see that it's jobs across the board. The sales department would have six jobs going from left to right, not necessarily up and down. And so our chart became very wide and that's where I ran into issues. I couldn't drag things into open spots, which would make sense to our company because it seemed it was such a rigid structure that it wouldn't allow me to adjust or customize the space between boxes. 

It's a hierarchy, like an organizational chart. There are the people at the top and then the leadership team and the department heads. Then each department head has their own department and you have to have what each job is within that department. Some of the things that were very frustrating for me were that I couldn't adjust the distance between each box. If I had the department head above and then I created another role, it seemed like Lucidchart predetermined the distance. I couldn't shrink, extend, or drag without moving the entire thing all over the place.

I've been a teacher for the last five years. As a teacher, I used the free services as a teacher for my students. Recently, I have been using it for my new role at my new job. I am now hired at a multimedia company and I'm the operations officer. So we were creating an accountability chart. I've been using it for a month at my new company.

I'm using the Lucidchart platform. I go to the URL and log in.

I have not had any outages.

It was pretty scalable. My only concern goes back to having it fit onto one page. It didn't. It seemed very rugged to try to get everything to fit on a page. It took me an hour to create the chart and it took me two hours to make it fit on the one page.

Every department head is responsible for organizing how their hierarchy is within their section. Having the ability to drag and drop people and update people, I think they're going to find it very useful because it's a live document. If people get hired and fired and we add and we grow, we can just simply add and drop boxes and stuff like that. They'll probably be using it on a month-to-month basis as we grow as a company.

I plan to use Lucidchart very heavily in the future because one of my core jobs is to implement our organizational flow across the whole company. Our company is going to grow. We're at 30 people right now and we plan to expand up to 100 in the next two years. My job is to stay hyper-organized in planning ahead. I definitely am going to be reusing Lucidchart many times moving forward.-

We have tons of projects. We are multimedia-based and we have seven newspapers. We have an online presence, websites, and stuff like that. We design websites and all that for other companies. As we develop this, I could easily see the sales department using it when we go to talk to clients, I could easily see the digital department using it for project management, and I could easily see the editorial department using it for project management as well.

I plan to expand to other users in the company. I would love to learn and incorporate. We have six people in the leadership team, including myself, and I want them all to have access to our charts and then be able to create their own charts and share and collaborate with each other so that the sales department and the digital tech department will both know who they need to talk to. Now that the company is paying to have Lucidchart and not doing the free version, I'll be using it heavily every month.

We do not require any staff for deployment or maintenance. 

I clicked on the preset format of the hierarchy chart and then I went in and started adding the jobs, titles, and departments. From a user standpoint, it was very straightforward and easy to use. It just wasn't very customizable as far as spacing was concerned.

I was using the free version and I got up to 30 boxes. I had to upgrade to have more boxes. At first, I didn't do it because, being a teacher, to get anything bought was like an act of Congress. You had to go through a whole checklist of people and places and things to get something approved to be bought. In this case, I just went to my administration and said that it was a good chart and I needed more features. We bought the monthly package. So the process was very easy and straightforward. If you want the stuff, you only need to make a few clicks and you got approved.

For the people that have seen what I've created, they like it. Once they see how it can incorporate multiple users and we can all collaborate and it can help each organization, it can help with communication and efficiency throughout, and I think people will get on board. Our CEO is very high on the newest, latest, and greatest things that are going to save us time and money. There's definitely the possibility of moving forward that we would want to expand, grow, and incorporate even more.

We signed up for the month-to-month and it charged us all at once for the whole year. I believe we signed up for the $7.99 one. I think that was the price. 

From a teacher's standpoint for projects for my kids, we used the free version because I was at a low-income school. They always used Lucidcharts to create charts, whether it be a timeline or to show the military. I was a history teacher, so I would show the generals and the people leading out as the hierarchy. I've always used it for hierarchy purposes or timelines, from a teacher standpoint. From an executive leadership standpoint, I only used it for the organization chart that I created this past week. I didn't even know there were databases there.

My advice would be to go to YouTube first and look at how people use Lucidchart's organization. Explore through the website and frequently asked questions and get a better understanding before you start. Use the free version for about a week and then explore if you should purchase Lucidchart. I would definitely look for reviews, recommendations, and past people's experiences before pulling the trigger.

I definitely will explore some options as we have a need for them. This is a trial for the company and if everything goes as well as planned as far as implementing our organizational chart and looking at the other features it has, we will definitely start exploring how Lucidchart could help us.

A tip would be to just start off by using the pre-made charts and the pre-made formats, like I did, and allow time. I would set aside an hour a week to just play around Lucidchart and to click on all different features and all that kind of stuff. I didn't have that opportunity because I was pushed for time. But I definitely would explore Lucidchart through the free version and see what the paid-for version would give you in addition to what the free does and then just play around with it, make different charts and see what all they offer.

I would rate Lucidchart an eight out of ten.

We use Lucidchart for the lateral flow charts.

I've used Lucidchart for a status report. I gave it a particular format and was able to set it up in minutes.

It's fairly intuitive. It has a fairly low learning curve. The only tricky part, and it's only because I have not spent time on it, is some of the formatting. They should enhance the help section on the formatting.

When it comes to documenting things like processes, systems, and new teams, I'd give it an eight or nine out of ten. It's very high because it's fairly intuitive, there's a low learning curve, and it's easy to get immediate output. You can get results very quickly without a lot of direct effort. You don't usually take a week-long series of training. You don't need to go through a lot of hoops to make it work.

I would also rate Lucidchart's capabilities for visualizing and understanding process flows or workflows a nine or ten out of ten. It's much easier to use than Visio.

I plan to use Lucidchart to create database schemas or modify existing data structures. That's the next step, but I'm still at the beginner's level.

We have used Lucidchart in real-time collaboration among users. The solid collaboration has saved us time.

I have received good feedback about its ability for people to look at the diagram rather than reading through written documents.

Lucidchart has helped us realize efficiencies in the projects we use it for. I did use it for a status report. It saved emails, but I can't quantify how many emails we would have sent.

The main improvement I would like to see is for them to improve the help section on the flow charts or on the formatting.

I've only been using Lucidchart for a few months. I use the web-based application.

It's highly available. Once you have all the users on the same licenses, it's very available.

All of us are in the project. There are multiple users.

I have not actually had to call up support yet, which is a good sign. I haven't really had any calls with them.

We used PowerPoint, Word, and templates. It seems like Lucidchart is the most intuitive out of the entire set. 

The intuitiveness is the main difference. The ability to get to see it very quickly seems to be the big advantage for Lucidchart.

The initial setup was very straightforward, except for the formatting. It took a little bit more to try to add bullets or anything to touch it up.

My advice would be to give it at least a good hour to try it before you make any decisions. It shouldn't take that long, but if you put in effort for an hour, I think that you will get immediate results to see the benefits.

A nice thing is that this platform's very forgiving, so I would say to learn to experiment.

Overall, I like it. I just need to find some dedicated time to learn some of the nuances of using the tool. 

I would rate Lucidchart an eight out of ten. 

I've been using Lucidchart for process mapping and creating organograms. Primarily surface researchers use it. We're setting up a new service and that's what we're using it for.

The process mapping has improved my organization. It would have looked very messy to do it on Google Docs. We wouldn't have been able to cover such a range of things in our process mapping. We've managed to get in rows for different organizations and how they fit into the process mapping. We just wouldn't have been able to have space for that using Google Docs and it would have taken so long with the formatting.

It saves us about two hours. It only took us about an hour doing it on Lucidchart, so it probably would have taken about two and a half hours on Google Docs.

We use it to collaborate among users in real-time so that everyone is accessing and working on the same version of a document. It has been great for our project development process. In a way that's similar to Google. It's not that new for us, because we use G Suite throughout our whole organization. So we expect things to be able to do that because we do that a lot where we're all working on the same document at once. But in the same way that it does G Suite, it's really useful. It would be a real big drawback if we couldn't do that because you have to get the Word document, then you save your changes, then you send it back. It saves a lot of time being able to do it at the same time as someone else.

It's not necessarily saving time, but more saving the admin from sending it back and forth and trying to make sure that we're working on it at separate times. It probably would have taken us the same amount of time. It's more the ease of doing it.

It's hard to say whether it's saved money. It's definitely saved time. If you tried to put a process map in writing, I don't think anyone would read it. I don't know if it would save time and money, because no one would even look at it.

I've been using Lucidchart for quite simple things, but it's definitely much easier making process maps using Lucidchart than it is using Google Docs for basically everything. It's much simpler in terms of how easy it is to use Lucidchart. The way that you can get the arrows on the flow charts, based on the process mapping, you can drag the arrows from one box to another and it automatically shows you where you can put it. It makes decisions for you in terms of if you have a decision diamond, then the line is automatically a yes or no. This just makes it so much easier.

I use Lucidchart to document process workflows. We're setting up a new service. So we needed to map how the old service worked, as the exact processes of the old service, and then map how we want the new service to look.

Its capabilities for visualizing and understanding these types of workflows are really good. It's been really easy in the way that when you do a Google Doc, it's all about if it will fit on the page if you're doing a process map or something like that. Whereas Lucidchart, you can make it as big as you want, but then still when you convert it to a PDF, it will all be on one page and then you can send that PDF to people. I found that really useful.

We integrate it with G Suite. Its ability to do so is definitely important. At the moment, that's been fine, because we link it when we're doing a Google Doc, for example, and we have it find the process map and then we would just link into the Lucidchart there. As long as we can do that, I don't think that would be a problem for us. But we'd want it so that when people open Lucidchart if we were sending a paper saying, "This is how our service is going to look. Please see here," and we've linked in the Lucidchart, we would want it so that when they open the Lucidchart, it's a final copy and it doesn't come up with where it says shapes and it has all the editing toolbars. We would want it to just link to a copy of the actual process map.

It's important to us that Lucidchart accommodates both Mac and PC because in our organization, since COVID, most people are using different types of computers. Our whole organization uses Chromebooks, but some people prefer to use their personal laptops for work. For example, my personal laptop now is a Macbook, so I would need to be able to access it when I'm at work, which is on a Chromebook, and also when I'm at home using my personal laptop for work.

Lucidchart has been pretty good. I've never used it before. I didn't read any instructions on how to use it, but I still just managed to pick it up. Anyone who's generally computer savvy would be able to just pick up to use it very quickly. Maybe it would be useful for people who don't process maps not that much to where it says containers and shapes. There is diamond, round and rectangle, maybe it could be explained in brackets that that's used for in-process mapping and flow charts.

One of the issues has been that, as far as I understand, even to view it, the other person needs a Lucidchart account unless you send them a PDF. That's been a bit of an issue because some people in our organization don't have Lucidchart accounts, only certain people have logins. If we just want to collect comments from people, that's been a bit complicated.

You can't put comments into a PDF that easily. We'd want them to be able to open it on Lucidchart without having to have an account themselves and then put comments for us and be able to tag us in comments and things.

That's not possible to do now, at least in a simple way that we've been able to tell. We've had people emailing back saying, "I need my Lucidchart login. I don't know what this is."

I have been using Lucidchart for around two months. 

Web-based is much better because I'm using my personal laptop for work and loads of people are during COVID. I would never want to be downloading lots of applications onto my laptop. The fact that I can just open it in Google Chrome makes it much more accessible to me.

The initial setup was really straightforward. I've never used it before and I didn't read any of the instructions. Someone just said, "We use Lucidchart for process mapping." So I clicked on it, made my account, and then it was just intuitive. I didn't need to do anything. I didn't need to learn or anything.

I can only comment on process mapping and organograms because that's the only thing I've used it for. But I would definitely recommend using Lucidchart for this.

I would rate it a nine out of ten. 

In this company, we are using Lucidchart as a mechanism for whiteboarding and creating flow diagrams, charts, and any other things that are required for my day-to-day work. I use Lucidchart in my company and I used it in my previous job, as well.

I work mostly as a business analyst, in a product owner role. I have to build up the requirements, convert them into charts, and explain everything to the business owners.

The Lucidchart platform is where I use graphics to create pictorial descriptions, which is better than using simple words. It is a very effective tool for documenting processes and using it has improved our efficiency significantly.

Lucidchart is effective when it comes to reducing the time required to complete projects. It has reduced our efforts and time spent on decision-making, including time spent at both the requirements and presentation stages. I estimate that our efficiency has increased by at least 30% to 40%.

This is a good product for creating visualizations of process flow and workflows. I mostly use it to create process flows.

Many team members are able to work on the same version of the document at once, which is a feature that has helped to improve efficiency. It provides the ability to compare versions of documents but since all of us normally work on the same version, we do not leverage this feature often.

Presenting people with a diagram, rather than have them read through pages of written documents, has helped to save us time. It definitely saves us in terms of hours, but it is difficult to estimate how much it saves us in terms of cost.

Another way that Lucidchart has helped to improve our organization is that it has become a whiteboarding tool that we use in meetings. It has improved our communication and people can more easily understand how the different components of a system connect to each other. It has definitely enriched the experience of the client for which the solution is being developed. This is one of the value-adds that we get from using it.

The most valuable feature is putting up sticky notes to share information with the team members, working with them jointly. We have a similar feature in Google Docs and it makes the project team members work more interactively and collaboratively. It even expedites the time to complete the project.

We have used Lucidchart to create database schemas and the functionality is very good. It is something that has existed in other SQL platforms, where you can create a schema diagram, but now, we don't have to download additional software to do it. We can develop the schemas right in Lucidchart.

Lucidchart is able to accommodate both Mac and PC users, which is something that is very important to us. Our team will sometimes sit in a large conference room, where we can project any member's laptop onto the big screen. For situations like this, all of the different laptops need to be compatible.

One of the major drawbacks is that we have to extract the work in Lucidchart as an image when we want to create a presentation. If there were some interoperability, where the blocks that you have created in Lucidchart can be directly copied and then edited in a PowerPoint presentation, it would definitely be a value-add. For small diagrams, we just rely on PowerPoint because if we want to make just a small change, it takes too long to go back to Lucidchart to make the change and then re-export it.

We have integrated Lucidchart with Microsoft Teams but it is not working properly. It means that we have to open it in a separate browser and log in, rather than directly with Teams.

The interface and process for managing documents could be improved. By comparison, the experience provided by Google for document management is very simple, and I think that Lucidchart can learn something from that. The interface that they provide in Google Drive makes it easy to scroll through documents, create documents, and create the folder structure. In Lucidchart, you have to create placeholders in the dashboard and it's very complex to view what you have done recently. I also face challenges when I'm scrolling a document, where sometimes it jumps back to the first document.

I would like to see some improvements made to the Mind Map feature. Having more functions to make it more collaborative would be helpful. It is there, but it's just a standard format. There are some new ways of working with Mind Maps, so these features should be included.

There should be quick and continuous revisions on the different templates that are trending. This would be a good improvement for Lucidchart.

It seems that the list structure in the UI is better than a sliding structure. The sliding structure looks great, but as part of the user experience, it becomes hazy.

I have been using Lucidchart for between three and four years.

This product is 100% stable for us and we have never faced challenges with it.

In terms of it being scalable, we have gigabytes in documents and it has always worked fine. Scalability isn't a problem.

I have a team that works under me. I am the lead business analyst and I have several team members that are continuously collaborating on different projects. My team has increased in size.

The business analysts, product team, and technical analysts all use it.

We have not needed to contact technical support beyond the assistance with our initial setup. We have not faced challenges since that time.

Prior to using Lucidchart, I was using the SmartArt features in Microsoft PowerPoint. The advantage is that you don't have to copy your work from Lucidchart or elsewhere before presenting it.

I also have experience using Microsoft Visio and Draw.io. Visio is too complex compared to using Lucidchart or Draw.io, which both make this type of work very simple. 

I found it very easy to switch over from Visio. The Lucidchart interface is more user-friendly and lightweight. Visio has a very heavy interface.

I was able to import all of my files from Visio into Lucidchart and the process was very easy. This was definitely important because we have some existing documents from other products that we needed to continue working on. In fact, the reason that Lucidchart supports so many different formats is one of the reasons that we chose it.

When comparing Lucidchart with Visio and Draw.io, one of the things to point out is that Lucidchart and Draw.io are both lightweight and easy to launch. They do not consume much in terms of resources. Visio, on the other hand, is important because it comes as part of a suite of products. Since the release of Office 365, we began searching for replacements to Visio. Lucidchart is also much cheaper than Visio.

One of the differences with Draw.io is that we can't collaborate. Our increase in efficiency using Lucidchart is partly because of our collaboration, so this is an important difference..

The initial setup is very straightforward. The folder structure is there, and we can create folders and manage them.

Somebody from Lucid helped us with the implementation.

Our ROI is in terms of improved efficiency, definitely. We are receiving good feedback from our senior management, as we are better able to explain the requirements for projects.

We have a corporate-level subscription but we are also using it at the individual level.

The pricing is very competitive. It is more cost-effective than some competing products, such as Visio.

Our company has explored Lucidchart's organizational chart capabilities but I have not worked with them majorly. It is the type of chart that is more often used by executives. I found that the functionality was similar to what Microsoft is offering in Word and what Google is offering in Docs.

My advice for anybody who is considering Lucidchart is that if they are used to working with Google Docs, this is the best way to work. It allows you to collaborate and you can put your thoughts into a diagram. There are one or two suggestions, such as having a more collaborative Mind Map, but overall, it is a good product. That said, there is always room for improvement.

I would rate Lucidchart an eight out of ten.

I'm using their web-based application. I've just come off the free trial, so I'm a very new user.

We use it for the organizational charts and for documenting new teams. We'll probably use it for processing systems at some point.

I would rate Lucidchart a seven out of ten for documenting things like new teams. I'd give it this rating purely because I don't know all the features yet.

Lucidchart enables me to put down on paper what I was visualizing in my head. It makes it more shareable than only using words.

The ease of use is the most valuable feature. It's simple to learn pretty quickly.

I have used the organizational charts for visualizing and understanding team hierarchies and relationships. It's been very good so far. It's easy to use, it's easy to manipulate and change quickly if I need to change something. It's a good product.

A couple of times when I tried to move a line, connecting two shapes on an organizational chart, occasionally the line doesn't move as intuitively as I think it should. I have to fiddle around with it a few times to get it to do what I want it to do. That's probably because I'm a new user and I'm not experienced enough, rather than it being an issue with the software itself.

I have been using Lucidchart for around three weeks. 

It seems very available and very stable so far. The follow-ups have been good.

Nobody else is using it yet, but my business partner and our general manager will probably be using it. So there will be at least three of us.

I know I can add other users and stuff like that. So, that's good.

I tried to do charts in Word before.

Lucidchart is definitely more comprehensive, more professional-looking, and more flexible.

The initial setup was of medium-level complexity. 

It didn't take very long to set up. There wasn't anything really difficult about it. I'm just not the most computer savvy person on the planet.

I hope to see ROI soon. 

The price was low enough to make me think that it was fine, I'll go for it. I think it's $80 or so. It's not too expensive. Even if I don't end up using it that much, I feel that it's still a good deal.

I didn't evaluate other solutions.  I had a quick look at Lucidchart when a co-worker of mine used it about a month ago.

I haven't integrated it with third-party solutions. I've only shared it through its share function, like with email and Outlook.

I liked the fact that I could extend my free trial for seven days. That was good because I wasn't ready to make a decision to buy it in the first seven days. I haven't had a chance to really use it properly. I have a pretty busy life and giving me that extra seven days was very useful.

I would rate Lucidchart an eight out of ten. I only give it this rating because I haven't had a chance to really explore all its functionality yet.

We use Lucidchart for our sales team. It displays what our sales flow should look like from start to finish once we contact the customer, all the way through closing out a sale. It displays the whole process.

We're a smaller company and we're trying to establish some roots. We want to get the sales flow and other aspects of the company down before expanding and trying to get new hires. 

Lucidchart is really beneficial because we've been able to establish what the criteria is going to be for everyone going forward with our company. It's been an easy process to make sure that it's a universal thing, we can all decide on what it's going to look like, and make sure when a new hire does come, they can see that chart and know exactly what to expect and know exactly what to do.

I love the simplicity and how clean all the different boxes, arrows, and charts can be. Especially with something complicated like our sales flow, it could be really easy to be all cluttered and everything like that, but my favorite feature is how clean it is, how straightforward it makes our flow look, and how easy it is to understand.

Lucidchart accommodates both Mac and PC users which is important to us because at my company right now, our sales floor and then every other computer we have as a company is a Mac, but a lot of our employees actually have PCs and Android as well. So it's really beneficial because if we're ever on the go or we need to make a change, it's versatile and is open for both Mac and PC.

We use Lucidchart to collaborate among users in real-time so that everyone is accessing and working on the same version of a document. We are able to do that because instead of just crowding around one of our computers, even if we're all in the same room, we're able to see each other's mouses and make changes in real-time. That really helps because it's all about making it easier. It has really been beneficial that way.

The real-time collaboration has definitely saved us time. Even though we're still in the same room doing it, it saves time getting up and walking over to someone's computer just to huddle around there. Then if someone wanted to make changes, they would have to walk back to their computer. So even though it was still in the same room, it saves time by not having to get up and getting distracted from our computer by having to go to someone else's. It's all interactive over the cloud. It's really good.

We use Lucidchart to compare versions of documents. The primary document that we've had is the collaborative ones with our sales flow. So we haven't gotten to the stage to compare it yet. We do see the potential in doing that in the future because anytime we want to update our flow, we could always make a new document and then be able to compare and contrast. As of right now, we haven't had to do that. It's obviously something that we foresee ourselves doing in the future.

Its ability for people to look at the diagram rather than reading through written documents has saved time and as a result has also saved money because when it's in that chart, it's all right in front of you. With the clean format and the straightforward boxes and arrows and everything like that, it makes it so you don't have to dig and you don't have to spend personal time flipping through pages. Everything is right there and super easy to read and super understandable. We've been able to save us time and money.

I've only been at this job for about a month working with our sales team, but I would say instead of spending full days of work, which are usually six to eight hours, depending on the day, we're able to make that into a chart and do that in real-time in only a couple of hours, or even less. Over the course of a month, it's been able to save us around 15 hours a week, which is 60 hours so far this month.

We're still getting comfortable with it and we want to make sure that we see all the different features that it has to offer. This might already be a feature, but I remember sometimes when we're just all viewing, if you accidentally click, then there's an arrow that pops up, and you have to go back and delete it. A lot of times there are accidental arrows being drawn when really we're just trying to present to each other. That's not even that big of a problem, but definitely, something that I thought of.

I started using Lucidchart when I started my job, about a month ago.

I haven't had any problems as far as it crashing or not loading fast enough. It's always been super easy to access it right away on the web-based version. So as far as availability goes, it has definitely not caused me any trouble thus far.

The software is very outreaching. It has a lot of different opportunities that we as a company can use it for. As far as extendability, we can use that in not only our sales department that we're primarily using it for right now but also our marketing and customer service. It can extend to all those different types of our company as well.

Technical support has been really straightforward and super available to us at all times, but we haven't had any issues to have to reach out to the tech support yet. 

The initial setup was really straightforward. My supervisor was able to explain what it was to me and it really was not hard to understand what it was and how we're using it as a company. Overall, I think it was really straightforward and super easy to understand.

As long as I've been here, it's hard to see the overall impact it's had, but my supervisor has definitely made it seem like it's been worth every penny. Exactly narrowing down how much that return on investment was, it's hard to say, but without a doubt, there has been, to some capacity, a return on that investment month after month.

Based on what I've heard from my supervisor and what he's commented on it, pricing has never been an issue. It's definitely worth what we have to pay for it.

We're a smaller company, so we're still trying to expand all the software that we have access to, but as of now, we haven't really expanded to Atlassian, Salesforce, Microsoft, G Suite. We have been able to just share it over the cloud and make sure everyone has access to it on all their different devices. That makes it a lot easier for everyone to see it and understand it as well.

Lucidchart is unique and you're able to see the flow and see everything all at once. So comparing it to something like a PowerPoint-type thing, it's definitely a lot easier.

My advice would be to dedicate even just an hour to it because once you get that first hour to understand the different features that Lucidchart has, it's going to be a very straightforward and easy process the rest of the time. Obviously, with any software, it takes some time to learn all the different features and learn how it can best integrate with your company. Dedicate that time and make sure you put in a little effort because it's super easy, it's super clean and quick to understand, so if you just put in that little bit of time, it's going to be beneficial and it's going to make any flow that you have within your company a lot easier to teach and to delegate.

I would rate Lucidchard an eight or a nine. There are always features that any software can implement to improve. Obviously, there's always room for improvement. Overall, it's been a wonderful experience, so I'd give it an eight.

I've been using Lucidchart to create process flow charts. I've been using the shapes, swimlanes, and arrows. I haven't really been doing anything too formal, but it definitely has a lot of value for our team.

I only use the diagrams. I don't really use all of the features.

I recently created a technology roadmap for our department, which is the finance department. We really needed a tool to be able to show what our current finance ecosystem looked like and what the future state would be. Lucidchart really allowed me to easily and independently create the before and after state so that our 10 person organization was able to visualize what our technology state is and actively collaborate on that. I was able to share the document as a PDF or as a web link. Being able to collaborate on that live was crucial for our 10 person organization.

The tool was able to let me do this particular project in half the time as Visio or half the time if I decided to do something old school in Excel. The tool is definitely empowering me to do my job more quickly and better.

Lucidchart provides real-time collaboration among users so that everyone is accessing and working on the same version of a document. 

It speeds up the product development process because everyone is able to access the document in real-time and there's no issue for version control because everyone is working on the latest and greatest version at all times.

It's saved about three hours in the past month because I don't have to flip back and forth on versions. I don't have to send versions. It really just allows everything to happen in real-time.

I don't use the integration with Slack but it's a great idea. I definitely could see myself integrating it with Slack. I think that's a great feature to take advantage of.

The ability for people to look at a diagram rather than reading through written documents saves time. To put a number on it, it has probably saved around two hours because someone doesn't have to pour through a written narrative or other loose documents. This definitely has saved a lot of time for us collaborating as a team.

It has definitely helped to realize efficiencies in the project that we use it for. It visually gives us an idea of how our technology should work. It gives us a great starting place from which to then project manage our development.

The shapes are the most valuable feature. Being able to copy my own images and pasting them from outside has also been a good feature. Some of the collaboration features like exporting to PDF and then also presenting have all been pretty cool. For the price, I definitely have gotten a lot of value out of it so far.

Documenting things such as processes, systems, and new teams has been my primary use case. Lucidchart is really, really valuable for its ability to create a process chart from start to end. The web app makes it easy because everything is similar to other tools like Visio but Lucidchart feels a little bit more intuitive. It has been easy to use the web app. I definitely have learned a lot about how to bring in my own graphics or images in place of some of the shapes and I'm able to create and use the arrows within the processes, so it definitely has been useful for me.

Lucidchart's organizational charts for visualizing and understanding hierarchies and relationships are definitely something I would love to take advantage of. I understand that there are a lot of other templates ready for me to use. When I have other kinds of processes or relationships to map out, like hierarchies, I think using some of the templates would be a good use case, but I haven't had a need for that so far. I know it's there to take advantage of.

I have a good understanding and impression of the processes and workflows. It feels more intuitive than, for example, Microsoft Visio. I've used both, but I would say that Lucidchart is more intuitive, has less of a learning curve, and it especially helps me collaborate with my team because I can quickly share this as a web link. That's another feature I haven't mentioned, but that's pretty cool because even if someone doesn't have a Visio license, a Lucidchart account can also collaborate with me by looking at what they need to on the web link. That's been pretty cool so far.

I haven't yet used Lucidchart to create database schemas or modify existing data structures but as part of my role, I definitely would love to take advantage of that some time. There are a lot of cool templates that are available. I would love to take advantage of that.

I don't yet use the integrations with Atlassian, Salesforce, Microsoft, or G Suite but that's something I would also love to take advantage of. I know that a lot of those features are available.

Truly the only improvement I can think of is having the ability to export it to a PowerPoint file or slide. That would be nice to have. There are other workarounds for that, but just to be able to have that feature would be good for us. I think you can do it with the integration but I haven't taken advantage of it yet.

They should continue to bring in more shapes. For example, I saw something cool the other day that was a timeline and in between each step, there was a circle. I thought that that was very clean and that's something that I could see myself using. Lucidchart could come up with more visualizations. I'm not a designer so I would like to have more visuals. That would make my job easier because it would make my job much more professional looking but without having to be a designer myself.

I have been using Lucidchart for two and a half years. 

The stability seems good. There's been one time so far where I didn't have my file, or I had to recover my file, so I had to refresh the browser, but overall, it's definitely very stable. Definitely much more stable than Microsoft.

It's very scalable because it's called a browser-based product. It is browser-based and it is a collaboration-centered tool. So it definitely is very scalable.

It is just myself and my boss who's a director of finance that uses Lucidchart. We got the product on our own. We own it. We don't get any support from IT. It's pretty much just me and her that use it to be able to collaborate and provide feedback on what I need to do.

It does not require any maintenance that I can think of. 

I switched from being a Visio user. I had used Visio a few years ago and when I started to have a need to do more diagrams, I learned about Lucidchart. I found it on my own and then I started using the free version and am now paying for it. I do find it a better experience than Visio.

It was an easy migration. I didn't really have any files to migrate, but as far as adopting it, it was easy as a user.

Lucidchart is definitely more favorable than Visio. Visio is a solid product, but from what I remember, when you're doing connectors on a diagram, you have to choose the connector in Visio, whereas, in Lucidchart, you just pick the start and the endpoint. That to me is a whole lot more useful.

I don't have too formal a setup. As far as setting up, it's pretty much plug-and-play. Lucidchart makes it easy to adopt the product. You're not really twisting and turning and setting things up. It's plug-and-play. 

It took me around five minutes to set up. 

I'm a beginner. I'm using around 15% of the product but there's a lot more for me to use. That's definitely exciting.

I feel like I've gotten a lot of value. It's saved around five hours of work. Given what I make, it's probably delivered five hours of savings for not having to do other work or for not having to do other work on other tools. I would quantify it as a total savings of about five hours of work.

In the last two months, it's saved me about five hours of work.

I pay $95 a year for it. It seems like a reasonable price. 

There are no additional costs to standard licensing. 

My advice would be to be open to another product that, in the end, is just a whole lot more intuitive and easy to adopt and so much more valuable for collaboration. It's good to be open to new products, especially outside of Microsoft or Google Suite. Have an open mind to other products outside of my main technology stack.

I don't yet use the other products in the Lucid suite but I definitely would. It's just going to be one at a time for me, but I definitely will be taking advantage of other features and products.

I would rate Lucidchart a nine out of ten.

I am using it for a wide range of diagrams for network configuration, process flow, etc. I am using its web version.

It is good for documenting things such as processes, systems, etc. Typically, for each project, I'll start with a new file, and for each and every step, I create more sheets under the same file. It is similar to Excel where you have multiple sheets in the same file. It is an effective way for me. It is very convenient and easy to use.

It provides real-time collaboration among users so that everyone is accessing and working on the same version of a document. We typically organize a Zoom meeting at certain times, and I do screen sharing, and a few other people join in. We work together by using collaborative editing options. Not every person who has access to the collaborative option is very technical. Sometimes, they might unknowingly delete something. When more people are collaborating, they can mix things together. Such human errors will come up, but they happen because of the people who are collaborating and not because of the tool. 

The ability for people to look at a diagram rather than reading through written documents saves time. The clients get the reality of what we are doing, which we consider as important. We can show what we are really working on, and they understand. 

I do a lot of process flows and diagrams. It is very important for me, not only for process flows but also for network designing and other such things. It has been helpful for understanding process flows or workflows, and that's the main purpose for which I use it. I have to forward the software process or application process flow to my development team. For non-technical people, such as a client who doesn't know the technical terms, Lucidchart helps in more visualization. When I present it and explain the process, people can easily understand it. That's the main advantage of using this one. For technical people, I spent a few hours defining the process flow, and they can understand it in five minutes.

Lucidchart saved us around 90% time as compared to the other solution. When you use presentation slides, it takes so much time to create a proper design. You have to insert each and every shape, and you have to connect things properly. Moreover, the slide sizes are fixed, and you can't extend the slides, which makes the work harder, whereas, in Lucidchart, you can extend a particular sheet to whatever size you want. You can also put everything together, and it still works fine. I own a development app in which we have more than 10 modules. For all 10 modules, I'm just using a single sheet. I just extend its height, and I am able to use a single sheet for the overall process flow. So, I don't need to go slide by slide to explain what is happening. Previously, to share my slides with other people, I had to put the file in one place and then send the link. If they didn't know much about designing slides, they used to mess up everything. With Lucidchart, this doesn't happen.

I really like the drag and drop feature because it makes the work easier. It is very easy to use. All the pieces are very good. All the icons and all the fields are available in the left panel. So, I just click, drag, and then edit a piece. When I showed it to my managing director, he was very inspired, and he also got a premium account for himself. 

I deal with technical sites. So, I typically use this for roster plans such as who will be on a particular project, and it has been very useful. 

When it comes to network diagrams, it gives us the flexibility to design a network on the go. This flexibility matters to us, and it makes us more productive.

It makes everything easy. It is very convenient as compared to other typical solutions. It makes my work easier. I don't need so much technical knowledge or experience of a particular software. I can just click and drag.

Wireframing can be improved. For mock-ups and wireframing, only 10% of what is required is there. If they can develop this feature, it would be much better because it will then provide everything. Currently, we can design network diagrams, processes, etc., but we should also be able to do wireframing. 

I design the process flow, and after the developer starts the process, I also have to design the UI. At present, I'm using another solution for wireframing or UI, but even in that, most of the icons are missing, so I have to get the icons from the internet. If Lucidchart can have the wireframing options into it, it will be a major success and helpful for us. Lucidchart already has the concept, but it does not have many options. You can select only limited options even if you have a premium subscription.

I used Lucidchart as a student for two years. As a professional, I have been using it for the last one month after joining this organization.

It is totally fine in terms of stability.

It is pretty okay. We haven't encountered any compatibility or accessibility issues so far. 

Currently, we have about three employees who are maintaining the Lucidchart pack. They dedicate roughly one or two hours per day. Each one has a different role. One is handling development, one is handling the testing, and another one is handling the database and backend stuff. Their roles are IT manager, system engineer, and assistant system engineer. 

It is one common license. We just share the permissions. So, we have one account, and I am the one maintaining the account. I have three other people who have fewer privileges. I share the documents with them, but they can't do much editing. They can only do limited operations.

Currently, we don't have any plans to extend its usage. After three or six months, when our initial project is rolled out, we might expand it and purchase more licenses.

I have never contacted their technical support. There was no need to contact them because it is very straightforward and easy to use.

In my organization, they were creating presentations for any kind of process flows, but they didn't have a professional look. They had to spend more time on the explanation part to help clients visualize the process. With Lucidchart, everything is in a single place, and everything is properly designed and organized. When I explain something to clients, it is easy for them to visualize and understand it.

Its initial setup was straightforward. You just create an account and make the payment. It doesn't require any implementation strategy.

The ROI is not in terms of money, but it is in terms of productivity. Previously, to explain the process flow to developers, we had to spend hours creating the presentations. The guy who held my position previously spent almost a week designing five slides that explained the process flow. He had to spend another three to four hours explaining it to our developers, so the duration was very long. With Lucidchart, I can create the whole process flow within a day, and when I show it to the developers, they can understand within five minutes. So, I can witness its effectiveness. It is also useful when there is an occasional change in the process, which sometimes can happen once in a month.

Its pricing is very affordable and reasonable for the features that it provides. I am using its basic plan, and for my usage, it is perfectly reasonable. It suits perfectly.

As a student, when I was searching for such solutions, I came across Lucidchart in Google search. I just created a trial account, and it was pretty okay. I then came to know that my university also provides premium access to Lucidchart. 

In my current organization, I didn't evaluate any other products before recommending Lucidchart to my manager. I know Lucidchart for the last two years, and I thought this would be a perfect fit for us. I recommended it to my manager and showed him how it works, and that's it. He approved to go with it.

It is very flexible and easy to use. These are the two main things about Lucidchart. Moreover, it doesn't take so much technical support. It is just click-and-drag. With some of the other solutions, you need some technical knowledge to understand how it works, whereas Lucidchart doesn't require any technical knowledge. If you have experience working with Word, PowerPoint, or Excel, you can use it easily.

I have very occasionally used Lucidchart to create database schemas or modify existing data structures. I have not used Lucidchart's ability to compare different versions of documents. I might try it in the future.

I haven't tested it with Mac. I have a Lenovo PC and an HP workstation. It works fine with both. I have also tested it with Ubuntu, and it works totally fine with that. In our organization, everyone uses Microsoft.

I would rate Lucidchart a nine out of 10. It just needs more wireframing features.

A lot of people in my company are using it for mapping processes.

We use it for mapping sales processes and product management processes. We look at a product and map it, including how we interface it through the product life cycle. Personally, I use it a couple of hours a day for project process mapping work.

In general, this product has improved our organization because it makes accessing up-to-date processes and planning a lot easier.

In terms of documenting things such as processes, systems, and new teams, it's easy to go in and share it with people as you're putting the process down. They can interact with it as well, and make changes at a later date. It stores all of these pages together under one folder and allows others to make changes, and it is also documented.

Lucidchart's capabilities for visualizing and understanding process flows and workflows are very good. There are lots of different shapes to use, they are easy to connect, easy to drag and drop, and the user interface is good. Changes and updates are also very good.

Overall, it's a very simple and very easy application to learn and also to use.

Lucidchart is integrated with Atlassian and it works fairly seamlessly. It's fairly important to our operation and the way it has been set up, I don't notice the integration.

The most valuable feature is the user interface. We use it live, so as we're having a conversation and deciding on the process that we're working on, it's easy to map it down, drag and drop components, move the different boxes around, and then add labels and things.

This solution allows for real-time collaboration among users so that everybody is working on the same version of a document, and this has definitely improved our development process. It has saved us time because of the time difference between myself and my colleagues. For example, I work in the UK and I have colleagues that work in Calgary, Canada. There are several hours of difference between us. Whenever we have a meeting in the afternoon, we can sit down and see the same document that we're all working on. We can edit and create processes in the live format, which means that we can maximize the amount of work we can do in this limited window of opportunity.

The ability for people to look at a diagram, rather than reading through written documents, has saved us time. I estimate that it saves us perhaps five hours per week. The savings comes from the fact that it's all there in front of us and we can refer back to it when we're referencing something else.

It would be helpful if there were different options available for organizing the folders, such as having a high-level display with pictures.

I have been using Lucidchart for between two and three weeks. The company has been using it for quite a long time.

This product is very robust, as far as I can tell.

Scalability is very good. You can map a whole product development cycle through sales and interacting with the customer, and probably roadmaps going forward.

It is being used company-wide and I think that most people are probably using it. We have approximately 30 in the UK and in Canada, it is probably 150 more. It seems to be the de facto system and I suppose that as the company expands, the usage will increase.

The initial setup was straightforward. It took a while to get my password for the license, although that may have been an internal issue rather than an external one. I expected it to be pretty quick but it took a couple of weeks, through our IT people.

Once I had my password, all that was required was for me to log onto it. I've also been given links that were shared by a couple of colleagues that I was working on things with.

I probably use 20% of the features available in the product. I'm sure there is a lot more than I could be using it for and over time, I'll figure out more of it.

My advice for anybody who is looking into implementing Lucidchart is that if it fits what you want to do, I recommend it.

I would rate this solution an eight out of ten.

It is mainly for sales and business development. We use it for account mapping. If we have a target account, we want to know who the key players are. They include the decision-makers, individual contributors, etc. We map this information out on Lucidchart.

We are probably using the latest version. They're pretty good about that. In terms of deployment, it might be SaaS.

When we have target accounts, we really need to see and get a really clear overview of who's who, who does what, and who the champions are. Lucidchart has been in charge of that.

I have used Lucidchart's abilities to modify existing data structures. When I joined the company, they had existing account maps, and I was able to duplicate them and then tweak them to my needs. Lucidchart supports such processes very well. It is very user-friendly. It was easy for multiple users to collaborate on a single chart. Anyone can jump in and start adding and changing to an existing chart. All that activity is also trackable, which is helpful.

We have integrated it with Salesforce and G Suite. These integrations are important because when you make tweaks on Lucidchart, you want to make sure that those tweaks are also reflected on Salesforce and other solutions. You can update on one, and it gets updated automatically on the other and vice versa. These integrations are critical to what we do.

There is also integration with Slack, which is our main communication channel. It is definitely something we use more than email. Having this integration between Lucidchart and Slack really allows us to share documents for feedback. For example, I can share a Lucidchart via Slack with my boss, and then he would take a look at it and give me immediate feedback over Slack, which works in conjunction with the comments in Lucidchart. Basically, when I'm speaking with my manager, we communicate via Slack about the Lucidchart file, but when I'm speaking with my counterpart, who's working with me on the same account, then we would make the tweaks directly in Lucidchart. Slack just complements the collaboration that's within Lucidchart. It adds another layer for sharing with the wider organization.

Lucidchart provides real-time collaboration among users so that everyone is accessing and working on the same version of the document. This real-time collaboration is key because I would be on Zoom with one of my colleagues, and then we would jump into a Lucidchart file and start tweaking it as we go together.

It has definitely saved time. More efficiency gains are definitely there. It has cut our time. Previously, we used to create something in a PowerPoint or Keynote file, but they were just not as collaborative, dynamic, and adaptable as Lucidchart. In terms of numbers, it has saved us at least 20% of the time that would have been spent on other programs.

It has definitely helped us in realizing the efficiencies in the projects. It has made us more efficient as a team. The collaborative nature of it is something that's key to time-saving and being efficient in our workflows. Each of us manages multiple accounts, and it is just easier to keep track of things with Lucidchart.

The ability for people to look at a diagram rather than reading through written documents has saved time and, as a result, money, but I don't have specific metrics to show for that.

I really like the drag and drop feature. It makes it really easy. I also like the comment feature that enables various users to comment on the chart in real-time.

I like how all the contacts in my chart are linked to LinkedIn. That's what makes it really easy for outreach and for making sure we have all the contacts right there in front of us when we need to.

It is very user-friendly for documenting things such as processes, systems, new teams, etc.

Lucidchart's organizational charts are very good for visualizing and understanding team hierarchies and relationships. That's the reason we use it. It gives you a very clear overview of who does what within the company. I also like how adaptable it is. It is very easy to tweak if someone leaves the company or someone joins, or as we find out more information about the company that we're working with in terms of who the players are. It is almost like playing chess. We can just move the pieces around the board.

It is very good for visualizing and understanding process flows or workflows. When I first started using it, I didn't feel the need to read the whole manual. It is very intuitive in terms of what the steps are. It is integrated with Salesforce as well, which makes it very easy to import leads from Salesforce into Lucidchart to create those maps. The workflows and processes are very seamless.

It would be nice to be able to import not just contacts from Salesforce but also leads. In the beginning, when I was still learning the ropes and my way around it, I couldn't find such an option. There might be an option, but I just don't know about it.

I have been using it for only about a month, but my company has been using it longer.

It is really stable. I honestly haven't incurred any issues related to stability.

It is scalable. As our team grows and we hire more people, it can definitely accommodate all the users that we need. I do not have the numbers, but I just know we're hiring a lot of new people, myself included, recently.

We have more than 100 licenses, and its users include the Business Development people and Sales Account Executives. I'm on the Business Development team. There are also some Customer Success Managers who get involved once a deal is closed. They need to know who the players are at various accounts. We also have a team of Sales Engineers. They definitely get involved in it as well. So, Business Development, Sales Account Executives, Customer Success, and Sales Engineers are the four groups that are the main players.

I have never interacted with their technical support.

I was not there for that. There is a whole team that does that. They know how to handle Lucidchart. They handle other tools too.

For its maintenance, maybe one or two people are required on a regular basis. They just need to send out very quick and short surveys to see our experiences with the software. It is usually done when we are getting close to renewal, and then they see if it's worth extending the licenses.

I would definitely recommend it. It is a tool that I wish I had in my previous jobs and companies. I would advise others to start with an existing template from the company and then reverse engineer that. It is very easy and very intuitive to use, so I would say go for it.

Lucidchart really has a clear overview. Once you have your players charted out, it is bound to change at some point, and it is not going to be static. It is dynamic, and Lucidchart can definitely accommodate. It is adaptable enough to accommodate all those changes.

Our company only uses Mac. So, it's not important for us to be able to access it on PC. I have not used Lucidchart's ability to compare versions of documents.

I would rate Lucidchart a nine out of 10.