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The Lumesse ETWeb talent management software system offers a full range of integrated capabilities that enable your organization to improve employee engagement, performance and productivity, as well as employee development and retention.
| Author info | Rating | Review Summary |
|---|---|---|
| Consultant at a tech services company with 51-200 employees | 3.0 | I found this solution inefficient and limited, primarily acting as a basic data warehouse with poor reporting and no analytics. It had stability issues, and I was forced to use it, recommending it only for small companies needing basic data storage. |
| HR Consultant at a manufacturing company with 1,001-5,000 employees | 4.0 | I value the system's stability, flexibility, and global process support, with strong technical help. However, reporting is slow and limited, especially for large groups, and backend access for administrators is frustratingly restricted. |
| Performance Lead Consultant at a tech services company with 51-200 employees | 3.0 | I've used Lumesse for 3.8 years, valuing its competency module and fair pricing. While stable, some features have scalability issues, and vendor customization is difficult. Customer service quality also varies. |
It did not improve the way our organization functions. It unfortunately created inefficiency in our processes due to the limitations of the product.
I have used this solution for two years.
For day-to-day use, there were no stability issues. When running large processes, such as the compensation increase process, there were stability issues.
There were scalability issues. I was not able to use it for much more than a data warehouse and a place to pull basic reports for headcount or terminations.
I used the solution as a brand within a group. Our parent company had a shared services center that managed the system directly with Lumese.
I never had the opportunity to work with Lumese directly. I certainly gave a lot of input to the HRIS Manager and many of the enhancements we requested were taken to Lumese and put into production. We always had to work through our shared services center.
We had ADP HRB previously. We were forced to switch by our parent company. We wanted a more robust solution (like SAP or Workday) but our parent company used Lumese ETWeb as their global tool, so we were forced to conform to their platform.
The setup was straightforward. However, we did not implement the tool from the ground up. It was more of a data mapping exercise to our parent company's system. We did reconfigure a few small fields and business processes, but the templates were already implemented.
We did look at other options, but we could not go with them due to our parent company's restrictions.
Look for a more up-to-date version. I imagine there has to be a better version than the one I used. This seems like it would be a good product for a small company that simply needs a place to store their employee data and maybe interface with a payroll company like ADP.
It has enabled a global, cohesive approach to the annual review process. We have been able to customize it per business requirements.
Our first bundle go-live was in August, 2016. We are successively introducing the new bundles and functionality as they are released.
The system itself is very stable.
There are issues with scalability. We are a large, multi-national company. The system is noticeably slower depending on the size of the group you have access to as an administrator. Lumesse is aware of this and the company is working with us to review it.
The level of technical support is very high, especially during implementation and go-live. Technical support is there when we need it. They stay with us for however long it takes to resolve any issues.
The support documentation/user guides are limited to out-of-the-box setups, both for basic setup and your own customization.
We previously used local solutions.
The initial setup was fairly straightforward.
We have one main DTU which transfers data from our primary system to Empower. If we want to transfer data back, this would cost significantly more.
However, given the current issues with reporting, it may be a worthwhile investment to consider. One time uploads from other data sources and additional work after tests are also priced separately.
We evaluated some other alternatives.
Overall, it is a very user-friendly system for frontend users. Training is quite straightforward. It is very flexible in general, so you can adapt it to suit your processes.
However, some items do require Lumesse to change through the backend as the systems admin does not have access.
Implementation and testing require a number of loops. Hence, it takes a long time. Allocate appropriate testing resources. Make sure you have a significant buffer between receiving the first draft and technical go-live.
We like the Competency module, which we modified, to analyze individual gap levels for training purposes.
HRIS records are updated with the latest information and more employee records can be analyzed.
When it comes to features, vendors are usually reluctant to change/modify product code to fit different clients needs. They need to have a strong product team that knows the needs of clients on different continents.
I have used Lumesse for 3.8 years.
We have not really had any stability issues.
We have had some scalability issues with some features.
The level of technical support depends on the person who is managing the account because each individual’s skill levels are different. We are fortunate because we have a good support technician.
Our previous system was manual based.
Setup is based on a clear vision of the needs of the organisation. If there is no clarity, the setup process will be extremely complicated.
Pricing is fair compared to others.
We looked at PeopleSoft and SAP.
Understand your budget and evaluate at least six other products at minimum.
