ManageEngine AssetExplorer Reviews

Our usual use cases for ManageEngine AssetExplorer include contract management and managing all IT assets, alongside service catalogs and purchase inventories. We are managing purchase and inventories of the assets, along with contract management, tracking each contract's purchased assets and their status for network, servers, data centers, and other inventories.

In summary, we manage IT assets as well as non-IT assets for the project and also handle purchase contracts and license renewals, monitoring everything with ManageEngine AssetExplorer.

We are using the software license tracking feature through ManageEngine AssetExplorer.

The first valuable feature of ManageEngine AssetExplorer is its user-friendliness. Another valuable aspect is the CMDB, which makes it easy to configure each asset from the bottom to the top level, such as assigning departments and owners. The software allows access to everything, including financial implications, lifespan, usage, maintenance, and asset transfers for any completed projects or damage states. We can also track what is in use and for which projects, managing everything along with labor costs.

The software license tracking helps us manage compliance issues by scanning every connected device, whether it's a network, server, desktop, or laptop. We can identify the license type and manage unlicensed software, sending reminders to remove any unapproved software from laptops or servers. This monitoring ensures compliance during audits, showing we remain within the licensed volume and identifying any unauthorized installations or cracked licenses.

We allow globally accepted free software while monitoring unapproved software for security reasons, and monthly audits help us understand our assets and software usage.

Real-time asset discovery has significantly affected our IT asset management strategies. Once the agent is installed, it communicates directly with the server, allowing us to track all asset details. For remote items, we install remote agents, while for restricted items, we use agentless scanning through Linux kernels or Windows WMI. This enables us to easily access asset details using the scripts and agents provided by ManageEngine AssetExplorer.

Improvements do not have to be drastic; minor optimizations and increased flexibility can enhance usability. Customizations can be done through ManageEngine AssetExplorer support but may incur additional charges.

As a server management manager, requirements for improvements have not been raised because everything needed is integrated with the mail server and organization Active Directory, including security through single sign-on and Duo authentication. We utilize domain, network, and distributed asset scanning, supported once the agent is installed. We also handle purchase, recovery, and contract reports efficiently.

Continuous improvement is reflected in ManageEngine AssetExplorer with ongoing advanced updates; however, our requirements are already met with the existing product features, so we don't need the latest updates for vendor management or other enhancements.

We have been working with ManageEngine AssetExplorer for the last five years.

I often communicate with the technical support of ManageEngine AssetExplorer.

I find ManageEngine AssetExplorer's technical support to be good and satisfactory.

The technical support deserves a rating of seven out of ten.

Technical support takes longer to resolve issues than expected, often two to four days. They are maintaining their standard levels of service within their SLA, which is communicated.

Positive

We are a customer for ManageEngine AssetExplorer, and we have implemented ManageEngine AssetExplorer server in-house.

We create reports as required; there are inbuilt and customized reports available that we use.

We are creating reports based on asset auditing features and sending them to management for decision-making.

With role-based access control in ManageEngine AssetExplorer, every asset is assigned to a user, and our system connects to an Active Directory, making department heads the owners of those assets. A single user is assigned to each asset, maintaining responsibility. This allows us to view which department each asset belongs to and quickly identify responsibilities, security breaches, and asset status through the data model, which also provides advanced analytical reporting of IT spending trends.

We are in the process of integrating ManageEngine AssetExplorer with the Service Manager; previously, it functioned on the desktop, and now we are testing this integration with the IT Service Manager.

From my administrative perspective, I rate ManageEngine AssetExplorer as nine out of ten, saying it is safe and good software.

It primarily serves ISO (International Organization for Standardization) compliance purposes and focuses on gathering detailed information about software and assets connected to our network.

It plays a crucial role in our IT services operations, as it allows us to easily gather information about active servers, hardware, network components, and software associated with the IT services we provide. This comprehensive asset collection capability is particularly valuable. When we consider services like Xcode provision, AssetExplorer helps us identify all the servers connected to this service and the assets related to antivirus services, autologous services, system management, database services, and all other IT services in our portfolio. It assists us in tracking software details, including software replacements, licensing information, and software renewal. This data is essential for maintaining accurate records, especially when it comes to purchase orders and contracts.

There are some required features are missing in the current program, which necessitates exporting data to Excel and making modifications manually. Reporting and discovery processes have been somewhat challenging. The software tends to overwrite assets when a product is moved to storage, and a new product replaces it. It would be beneficial if the software could retain the original asset while updating the information for the new product.

We have been working with it for the last three years.

It offers excellent stability capabilities. I would rate it ten out of ten.

It offers good scalability features, but it's important to note that scalability is linked to licensing. The licensing model restricts scalability based on the number of assets. There is a specific pricing tier for up to a thousand assets and another for up to five thousand. This means that the volume of assets we can manage is controlled by the licensing agreement. I would rate it seven out of ten.

They provide us with comprehensive support. I would rate it ten out of ten.

Positive

The installation process is straightforward and can be easily configured. However, when it comes to maintenance and upgrades, we encounter challenges, as it can be somewhat complex. There are frequent upgrade issues, with updates being released monthly. The key point here is that these updates need to be applied sequentially, and they are not cumulative. This can be time-consuming and requires careful planning.

The deployment process took approximately three days to complete. This mainly involved preparing the necessary software as specified by the application's requirements and following the installation procedures outlined in the documentation. Following the installation, we conducted scanning and other necessary tasks, often in collaboration with the vendor, and I personally handled most of these tasks myself. In cases where assistance was required, I would raise a support ticket with ManageEngine.

It offers a reasonable pricing structure for its annual licensing model. I would rate it five out of ten.

The suitability of this product depends on individual requirements. However, for the most part, it serves as an excellent solution for IT asset management, aligning well with ISO standards and providing effective control over assets. It's a versatile product that can benefit various IT support teams and organizations in the IT sector. I would rate it eight out of ten.

We are using ManageEngine AssetExplorer in our organization for administrators, finance department, and for IT asset management. Our finance team utilizes the solution to manage how much the value of an asset is in relation to the depreciation.

The solution has benefited our organization because it has enabled employees to work from home which has been very important during the pandemic.

The function of AssetExplorer meets the expectation from acquisitions and the decommissioning of assets. Everything has been covered by this solution that needs to be.

ManageEngine AssetExplorer has a lot to improve. However, the vendor of this solution has many solutions that are made for certain use cases.

The solution could improve by having more mobile functionality and more protocols for connecting information.

I have been using ManageEngine AssetExplorer for approximately 10 years.

We have not had an issue with the ManageEngine AssetExplorer, it is stable.

ManageEngine AssetExplorer is scalable because it can manage multi-site assets. For example, If you have different sites in Asia, Europe, or the US, you can set up a single instance and you can manage the different remote servers for each site. With the current situation with the pandemic where most of the employees are working from home, it is designed for remote work. You can easily have an advantage using this solution if your employees are at home working.

The support is very good. They provide support 24 hours a day five days a week and are responsive to solving issues that arise. Support can be contacted via different types of remote support, such as email. Our customers raise their inquiries to us locally, and there were seldom tickets that needed to be raised to ManageEngine. There are tickets that are being raised on topics, such as additional functionality on a specific operation, but this is not often.

The initial setup is quite easy. All you need to do is install the ManageEngine AssetExplorer, cull out the agents, and all the information will be gathered. Operationally, you need to manually define the financial information and license management, including the contract associated with each other. Those are the operations that need to be performed on the solution. The solution is bundled with its own database and web application and from the moment you install it, it can be used. It does not take very long, it can be done in a matter of minutes.

ManageEngine AssetExplorer is priced well compared to other solutions and the pricing is available online and you can easily see the upfront cost. They have different editions and a very straightforward licensing scheme. Other solutions are typically based on proposals or quotations, sometimes two sets of customers may have different proposals.

If someone is looking for a very cost-effective and scalable solution for IT asset management, they should consider ManageEngine. The solution has up to day functionality.

I rate ManageEngine AssetExplorer a nine out of ten.