This is available on mobile and it is on the server, which helps us in management.
Has great technical support, but the analytics need to be improved
Pros and Cons
- "The management of this application is good."
- "I would like to improve the task management module and analytics."
What is our primary use case?
What is most valuable?
The management of this application is good.
What needs improvement?
I would like to improve the task management module and analytics.
For how long have I used the solution?
I have been working with this solution for four years.
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ManageEngine ServiceDesk Plus
June 2026
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What do I think about the stability of the solution?
It is a stable solution. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate the scalability a seven out of ten.
How are customer service and support?
The technical support is good and helpful.
How was the initial setup?
The initial setup is straightforward. It takes two to three hours to install the server.
What's my experience with pricing, setup cost, and licensing?
It is not an expensive solution.
What other advice do I have?
I would recommend it to others, and rate it a seven out of ten overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free ManageEngine ServiceDesk Plus Report and get advice and tips from experienced pros
sharing their opinions.
Updated: June 2026
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Buyer's Guide
Download our free ManageEngine ServiceDesk Plus Report and get advice and tips from experienced pros
sharing their opinions.
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