Although both Freshservice and ManageEngine Servicedesk are established products, I found a few comparisons that may help you.
FreshService allows Multiple unique business workflows(different SLAs), ManageEngine is ITSM compatible workflow only. Apart from this,
1. Product Support - FreshService is Excellent(24/7), ManageEngine is good (business hours).
2. Product Evolution and richness - FreshService is excellent, ManageEngine is good.
3. Compatible with latest industry technologies - FreshService has lot many plugins compared to ManageEngine
4. Pricing - Although FreshService offers Freelance version free, Professional/Enterprise versions are expensive compared to ManageEngine.
5. Self-service - FreshService is Excellent, ManageEngine is fair.
Sales Marketing Senior Consultant with self employed
Real User
Nov 7, 2019
You should keep in mind that Freshservice is an ITSM tool based on ITIL processes. Manage Engine Desk Plus is a tool to handle the incident
process. The difference is that Freshservice covers more processes (problems, changes, Asset Inventory, etc.).
In any case, you should compare it with the Freshdesk (oriented to the handling of incidents as well as ManageEngine Desk Plus).
ManageEngine ServiceDesk Plus and Freshservice are prominent IT service management solutions competing in the ITSM space. Based on feature sets, ManageEngine appears to have a slight advantage due to its comprehensive ITIL compliance and robust features tailored for seamless integration and project management.Features: ManageEngine ServiceDesk Plus provides lifecycle management, a CMDB, and robust project management capabilities. Freshservice offers incident management, workflow automation,...
Although both Freshservice and ManageEngine Servicedesk are established products, I found a few comparisons that may help you.
FreshService allows Multiple unique business workflows(different SLAs), ManageEngine is ITSM compatible workflow only. Apart from this,
1. Product Support - FreshService is Excellent(24/7), ManageEngine is good (business hours).
2. Product Evolution and richness - FreshService is excellent, ManageEngine is good.
3. Compatible with latest industry technologies - FreshService has lot many plugins compared to ManageEngine
4. Pricing - Although FreshService offers Freelance version free, Professional/Enterprise versions are expensive compared to ManageEngine.
5. Self-service - FreshService is Excellent, ManageEngine is fair.
You should keep in mind that Freshservice is an ITSM tool based on ITIL processes. Manage Engine Desk Plus is a tool to handle the incident
process. The difference is that Freshservice covers more processes (problems, changes, Asset Inventory, etc.).
In any case, you should compare it with the Freshdesk (oriented to the handling of incidents as well as ManageEngine Desk Plus).