Freshdesk is a cloud-based customer support solution that provides organizations with the features necessary to effectively streamline their support processes. This includes powerful multichannel capability, integrated game mechanics, smart automations, and more.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
Organizations use Qualtrics XM Platform to gather customer feedback, assess content, and manage engagement. Features include drag-and-drop surveys, AI-driven text analysis, and real-time dashboards. Users seek better Salesforce integration and graphical tools. Concerns include feature limitations, survey data migration, participant management, and improved data visualization.
We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive.
The solution is fairly expensive, but it would be money well spent.
We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive.
The solution is fairly expensive, but it would be money well spent.
