There were legacy APIs running on-premises, and we wanted a modernized layer without disturbing the existing legacy layer. Microsoft Azure API management helps with that. We can wrap the modernized API layer. The modernized API layer can perform rate-limiting, monitoring, throttling, aggregating, and other boilerplate functions without disturbing the backend business logic.
Architect at a outsourcing company with 201-500 employees
Performs boilerplate functions without disturbing the backend business logic
Pros and Cons
- "I like that security features can be integrated with API Management. I also like that you can perform rate-limiting and throttling functions."
- "Microsoft Azure API Management is lagging behind Apigee and should also have a better CICD process."
What is our primary use case?
What is most valuable?
I like that security features can be integrated with API Management. I also like that you can perform rate-limiting and throttling functions.
You can host multiple API gateways in different locations. If one goes down, then another will take over. Microsoft Azure API Management is good in terms of nonfunctional requirements.
The documentation is neat and organized, and as a result, we rarely have the need to contact technical support.
What needs improvement?
Microsoft Azure API Management is lagging behind Apigee and should also have a better CICD process.
For how long have I used the solution?
I used it for six months.
Buyer's Guide
Microsoft Azure API Management
June 2026
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What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
Because it is on Microsoft Azure, we don't have to worry about scalability. I would give scalability a rating of ten out of ten.
How are customer service and support?
Technical support is very poor and needs a lot of improvement. The process is not straightforward, and they are hard to reach.
How was the initial setup?
Because it is a cloud solution, the initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
It is an expensive solution, but any API solution will be expensive.
What other advice do I have?
Overall, I would rate Microsoft Azure API Management at nine on a scale from one to ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Architect at a insurance company with 10,001+ employees
Good API management with out of the box functionality and good support
Pros and Cons
- "The API management is great."
- "I'd like to have better flexibility and more capabilities."
What is our primary use case?
The main use case is if you want to be exposed to an external endpoint. We use it for access. It can only be used by Azure API.
How has it helped my organization?
If I want to expose API endpoints to clients, we use this solution.
What is most valuable?
The API management is great. It comes out of the box ready to go and comes with policies.
It is stable.
Technical support is good.
We have witnessed an ROI.
What needs improvement?
We have to put the logs in Datadog. We need to use some other product to do all of the things we want. That costs extra. However, there are other solutions, like Dynatrace, that offer more features and have more functionalities. Right now, we have to use logic apps. You need more third-party apps to fill in the gaps.
If I want to connect to other apps to Saleforce or Snowflake, et cetera, I need a quicker way to do mapping and to integrate everything together.
I need to have microservice access.
I'd like to have better flexibility and more capabilities.
For how long have I used the solution?
I've been using the solution for three to four years.
What do I think about the stability of the solution?
I'd rate the stability seven or eight out of ten. It's reliable. There are no bugs or glitches.
What do I think about the scalability of the solution?
We do not scale the solution. We don't need multi-tenancy or anything like that. Our understanding is that if we did need to scale it would cost more.
How are customer service and support?
Technical support is very good and is available around the clock.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I'm familiar with a variety of other solutions, including Mulesoft.
What was our ROI?
I have witnessed an ROI while using the solution.
What's my experience with pricing, setup cost, and licensing?
The pricing is expensive, however, it does offer great value. I'd rate the solution seven or eight out of ten in terms of value for money.
What other advice do I have?
I'm not sure which version of the solution I'm using.
The product covers all of the basic needs you will need. If you need more robust options, Mulesoft might be a good option. However, this is a pretty good tool
I'd rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Azure API Management
June 2026
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.
Solution Architect at a computer software company with 1,001-5,000 employees
UI management is easy to use and technical support is very good
Pros and Cons
- "The UI management is very easy to use."
- "The API gateway can be very complex."
What is our primary use case?
Our company uses the solution for API orchestration and UI management. We currently have 50,000 users.
What is most valuable?
The UI management is very easy to use.
The solution provides good management of API orchestrations.
Technical support is very good and moves very fast.
What needs improvement?
The API gateway can be very complex. We had difficulty managing end users for a very, very complex project.
I am not sure that another API gateway would have better handled this difficult project.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We have a partnership with Microsoft. Their support is very good and moves very fast. They are available to us in a maximum of ten to twenty minutes.
How was the initial setup?
The setup is very easy and doesn't take long.
What about the implementation team?
We implemented the solution in-house.
Which other solutions did I evaluate?
I also use WSO2 and Kong. Of all the options, Kong is my preference because it is easier to use.
What other advice do I have?
The solution's support is very good.
I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Manager- Cloud & Virtualization at IIFL
Straightforward and basic deployment, initial preparations are minimized, with good stability
Pros and Cons
- "Everything is already available and ready to operate without a lot of preparation work."
- "I would like to see more security features become available."
What is our primary use case?
We use Microsoft Azure API Management with our coding.
What is most valuable?
All we need to do is run our specific code because the dependencies are already there.
What needs improvement?
I would like to see more security features become available. For example, the integration on premises could be better. Things could be more user-friendly. Currently, the integration we work with is more complex than it needs to be.
For how long have I used the solution?
I have been using Microsoft Azure API Management for the past thirteen months.
What do I think about the stability of the solution?
I am finding Microsoft Azure API Management stable.
What do I think about the scalability of the solution?
Day by day we are increasing the usage of Microsoft Azure API Management.
How are customer service and support?
My current experience with technical support has been good.
Which solution did I use previously and why did I switch?
We were using DIS. We needed to install the run times, libraries, and install operating systems. We had to make a lot of initial preparations to get the process ready to operate. Now it is already available and ready to operate with Microsoft Azure API Management.
How was the initial setup?
I would rate the initial setup process a four out of five. The setup was basic and good.
What about the implementation team?
We do our implementation through one of our partners. The configuration was around fifteen to twenty minutes long.
What was our ROI?
There is no investment funding or upfront cost needed.
What's my experience with pricing, setup cost, and licensing?
There are no licensing fees we pay on a monthly basis.
Which other solutions did I evaluate?
We compared it with DIS because most of the time we were using DIS, for such kind of deployment.
What other advice do I have?
Many people are using the API, and it is a prominent feature currently being used. I would rate Microsoft Azure API Management an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Technology - API & Microservices at Srijan technologies
Helps with API managment and integrates with CI/CD
Pros and Cons
- "The tool's most valuable feature is the integration of CI/CD with the API gateway."
- "Microsoft Azure API Management needs to improve stability."
What is our primary use case?
We use the solution for API management.
What is most valuable?
The tool's most valuable feature is the integration of CI/CD with the API gateway.
What needs improvement?
Microsoft Azure API Management needs to improve stability.
What do I think about the stability of the solution?
Microsoft Azure API Management is stable; I rate it an eight out of ten.
What do I think about the scalability of the solution?
I rate the product's scalability a six to seven out of ten.
How was the initial setup?
The cloud-based version is not difficult to deploy. Microsoft Azure API Management's deployment depends on the API numbers customers want to onboard. It takes around four to six months.
What other advice do I have?
I rate Microsoft Azure API Management an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud systems architect at Encamina
Easy to install, provides good monitoring, and technical support but the API Gateway could be improved
Pros and Cons
- "The most valuable feature of Microsoft Azure API Management is monitoring. When compared with Apigee, I prefer Microsoft Azure API Management."
- "I would like to see more integration with other platforms, as well as increased security."
What is our primary use case?
Microsoft Azure API Management provides customers with customized solutions for various use cases and situations, allowing them to deploy their API strategy and products while also managing and protecting APIs.
It provides solutions for architecting, deploying, and monitoring APIs with other Azure services.
Users can manage their complete API lifespan using Azure API Management.
What is most valuable?
The most valuable feature of Microsoft Azure API Management is monitoring.
When compared with Apigee, I prefer Microsoft Azure API Management.
What needs improvement?
When comparing the API Gateway of Microsoft Azure API Management with those of Apigee and Vital Mikram, which are other API management solutions, I prefer, Vital Mikram, the others are similar.
I would like to see more integration with other platforms, as well as increased security.
For how long have I used the solution?
I have been working with Microsoft Azure API Management for ten years.
Azure has both a certificate and a level certification.
What do I think about the stability of the solution?
Microsoft Azure API Management is stable.
What do I think about the scalability of the solution?
Microsoft Azure API Management is a scalable solution.
We have ten users in our organization.
We have a team of five to ten technicians to maintain this solution per unit.
How are customer service and support?
Technical support is good.
How was the initial setup?
The initial setup is straightforward.
It was deployed very quickly.
What about the implementation team?
We deployed it ourselves. It was done in-house.
What's my experience with pricing, setup cost, and licensing?
The price is comparable.
In my opinion, it is similar to Apigee.
What other advice do I have?
I would rate Microsoft Azure API Management a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Operations Manager at a tech services company with 11-50 employees
Good for API management, with a decent basic tier and works well for companies with a Microsoft stack
Pros and Cons
- "The price is pretty reasonable for us."
- "The licensing tiers can be misleading."
What is most valuable?
The basic tier is pretty good.
It's publicly available API Management.
The price is pretty reasonable for us.
What needs improvement?
We need better integration with VNet.
It would be nice to not only configure it through the interface but also with an ARM template or something like that. Maybe it's possible, but it's not that easy to find.
It took us time to get used to the interface. Now that we run it, it's a little bit hard to have a testing environment and the production environment and keep it synced. If you can do that through a script, that would be far easier. However, there was a time thing on our side. We couldn't get it done, and in the end, we just set it up manually.
The licensing tiers can be misleading.
It would be ideal if there was a way to add monetization into the mix so that we could more easily sell our APIs.
For how long have I used the solution?
I started using the solution about three years ago, and I use it now and again on a few projects.
Which solution did I use previously and why did I switch?
We didn't have a previous solution.
How was the initial setup?
I wasn't directly involved with the implementation, and I'm not sure how long it took to deploy the product.
What about the implementation team?
Some of my colleagues implemented the solution. We did it ourselves using the documentation provided by Microsoft.
What's my experience with pricing, setup cost, and licensing?
We are using a basic tier.
For the things we do, it's reasonable in terms of cost. You can implement it in the developer solutions. That's basically more or less free. But if you implement VNET in it there, you can only upgrade it if you use premium, and premium is so expensive. That's just no fun. That was a little bit annoying since you think you have a good solution in your development environment, and then you are in production and need a premium tier to have the same configuration. We had to reconfigure some stuff.
Which other solutions did I evaluate?
We also looked at Apigee, and Apigee has some integrated features, however, Apigee was very complex to get started with. Apart from that, we are a Microsoft company, and we're on the Microsoft stack. It was more logical to keep everything in Azure. That's why we chose Azure API Management.
What other advice do I have?
We use Azure and it suits our case pretty well. It could be better, but we might also have to learn more. Currently, I would rate it at an eight out of ten for our use case. We might also want to use it in the future to sell subscriptions, which is not possible out of the box. You can configure subscriptions, yet you still have to do the whole selling and measuring and things like that. That's not fully integrated.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
VP & GM, Client Storage at Micron Technology
Stable solution that scales to load
Pros and Cons
- "API Management does not take long to deploy."
- "API Management is scalable based on the load."
- "API Management's price could be lower."
What is our primary use case?
I use API Management for all of our AKS clusters.
What needs improvement?
API Management's price could be lower.
For how long have I used the solution?
I've been using API Management for a year.
What do I think about the stability of the solution?
API Management is stable.
What do I think about the scalability of the solution?
API Management is scalable based on the load.
How was the initial setup?
API Management does not take long to deploy.
What about the implementation team?
We used an in-house team.
What other advice do I have?
I would rate API Management nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at Data Connect Technologies Pte Ltd
Easy to set up, easy to expand, and has dynamic pricing
Pros and Cons
- "It’s easy to set up."
- "The solution can scale and is easy to expand; it’s actually quite impressive."
- "The cloud deployment performance could be better. Technical support could use some improvement."
What is our primary use case?
We primarily use the solution for storage. It’s for a database backup.
What is most valuable?
We really like the scalability.
It’s easy to set up.
What needs improvement?
The cloud deployment performance could be better.
Technical support could use some improvement.
For how long have I used the solution?
I’ve been using the solution for three years.
What do I think about the stability of the solution?
It is stable. However, its performance is not better than an on-premises deployment.
What do I think about the scalability of the solution?
The solution can scale and is easy to expand. It’s actually quite impressive.
We have about ten clients using the solution.
How are customer service and support?
Technical support could be better. There’s a lot of bouncing around. It’s not orderly.
How was the initial setup?
It is a straightforward setup. The implementation is not difficult or complex. The deployment is quick as well. It only took two or three days to get everything up and running.
We have about five technical people who can handle the setup and implementation process.
What's my experience with pricing, setup cost, and licensing?
We are a Microsoft-managed partner, so we do have some pricing from the distributor.
The licensing is dynamic as it is based on cloud usage.
What other advice do I have?
I can recommend Azure Block Storage to other people. However, they need to have an open mind in order to use cloud storage.
I’d rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Platform Architect at Ernst & Young
Hybrid API management solution used specifically for API protection and rate limits
Pros and Cons
- "We use this solution for API rate limiting and for its security features against DDoS."
- "The scalability of this solution could be improved. The volume which the API Management task service can handle needs to be improved. Cost wise, this solution could be optimized."
- "This is not a scalable solution."
What is our primary use case?
We have been using this solution to protect our APIs and to decouple our APIs between the host versus the outside world. It operates as a gateway pattern in front of the APIs.
What is most valuable?
We use this solution for API rate limiting and for its security features against DDoS.
What needs improvement?
The scalability of this solution could be improved. The volume which the API Management task service can handle needs to be improved. Cost wise, this solution could be optimized.
For how long have I used the solution?
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is not a scalable solution.
How are customer service and support?
The customer service and support for this solution is average. They have not been able to provide a solution to some of the challenges we have faced.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is not complex as this is a PaaS-based solution.
What's my experience with pricing, setup cost, and licensing?
This is an expensive solution.
What other advice do I have?
I would advise others to evaluate their volumes, nonfunctional requirements, and just check whether the NFR performance metrics of API Management has been met. Otherwise, better take a trade-off between, because we have gone through the hard path, tried everything using it, and then we have moved from API Management to Apigee.
I would rate this solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: June 2026
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