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Reetesh  Sahay - PeerSpot reviewer
Technical Project Manager at MindTree
Real User
A hybrid, multicloud management platform for Epics and Functions with a useful DevOps integration
Pros and Cons
  • "Microsoft Azure API Management is better because it has a DevOps integration by default."
  • "It would be better if it were easier to transition to Azure from JIRA. For example, different nomenclature must be performed when you shift to Azure from JIRA. JIRA's storage, tasks, and ethics are treated differently from Azure. Here they might become functions, which is not an option in JIRA because that nomenclature difference is there. If someone has to get into the nomenclature, then there can be different tasks from clients, and here, they may be treated as functions. JIRA has sub-tasks, but sub-tasks don't exist in Azure. The nomenclature and the linking between ethics and a function and a story are different, and people may have to learn to adapt to the new nomenclature."

What is our primary use case?

We use this product for Epics, Story and Function Management for Products and Accelerator Development, Deployment and Operations Management.

How has it helped my organization?

This is a One Place solution for the majority of needs in an IT and Software development environment.

What is most valuable?

Microsoft Azure API Management is better because it has a DevOps integration by default.

What needs improvement?

It would be better if it were easier to transition to Azure from JIRA. For example, there are different nomenclature that must be addressed when you shift to Azure from JIRA. JIRA's storage, tasks, and epics are treated differently from Azure. 

Here they might become functions, which is not an option in JIRA because that nomenclature difference is there. 

JIRA has sub-tasks, but sub-tasks don't exist in Azure. The nomenclature and the linking between Epics and a function and a story are different, and people may have to learn to adapt to the new nomenclature.

Buyer's Guide
Microsoft Azure API Management
August 2025
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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For how long have I used the solution?

I have been using Microsoft Azure Project Management for about Two and a half years.

What do I think about the stability of the solution?

Microsoft Azure API Management is pretty stable. We are Microsoft gold partners, so we have not faced any issues until now.

What do I think about the scalability of the solution?

Microsoft Azure API Management is scalable. The Microsoft platform supports my organization, which is 35,000 employees strong.

How are customer service and support?

Technical support is pretty good. 

Which solution did I use previously and why did I switch?

We were using JIRA which can be enhanced by using third-party tools, this is a costly business so we shifted to the Microsoft platform, which was integrated for development as well as management. So that's a better way of doing things.

How was the initial setup?

The initial setup is straightforward. It was an organization-wide integration, so we have never faced any issues.

What's my experience with pricing, setup cost, and licensing?

It's free for less than ten users. If you want to go beyond that, its paid. But when you use all features of Azure its a very cost effective solution.

Costs depend on the size, complexity, usage, and what facility you want to integrate. So, we use Microsoft Azure and have the entire DevOps and Visual Studio on the cloud. We get all enterprise flavor with very optimum cost, when compared to multivendor environment.

What other advice do I have?

I would tell potential users to go for it. It's a good platform. Even though the ecosystem may not be that strong, it's a better option for a software development company. You can explore other options to save some bucks if you are not into software development. However, for an IT company, Microsoft Azure is the better option.

On a scale from one to ten, I would give Microsoft Azure API Management an eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Gourav Kaila - PeerSpot reviewer
Product Lead at Optum
Real User
Top 10
Ideal for enterprise implementation and integrations across different platforms
Pros and Cons
  • "Microsoft Azure API Management is a good, comprehensive solution for enterprise implementation."
  • "The solution's integration suite needs improvement."

What is our primary use case?

We've been using Microsoft Azure API Management for integrations across different platforms.

What is most valuable?

Microsoft Azure API Management is a good, comprehensive solution for enterprise implementation.

What needs improvement?

The solution's integration suite needs improvement.

For how long have I used the solution?

I have been using Microsoft Azure API Management for 2 years.

What do I think about the stability of the solution?

Microsoft Azure API Management is a stable solution.

What do I think about the scalability of the solution?

Microsoft Azure API Management is a scalable solution.

Which solution did I use previously and why did I switch?

We have previously used a lot of solutions, including GCP (Google Cloud Platform).

How was the initial setup?

The solution's initial setup is pretty straightforward. However, more public documentation could have been available from other open communities. The solution is still being improved, and insufficient documentation is available on public forums.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven or seven and a half out of ten.

What other advice do I have?

Microsoft Azure API Management is a good, comprehensive solution for enterprise implementation. Therefore, big organizations should definitely consider using it.

Overall, I rate the solution an 8 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Azure API Management
August 2025
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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Pardhasaradhy Kolachina - PeerSpot reviewer
Principal Architect at Fracral
Real User
Top 5
Can be used for integration across multiple services and API marketplace solutions
Pros and Cons
  • "The most valuable features of the solution are its importing and publishing."
  • "The solution’s security and performance could be improved."

What is our primary use case?

Microsoft Azure API Management is used for integration across multiple services, API marketplace solutions, and information exchange solutions.

What is most valuable?

The most valuable features of the solution are its importing and publishing.

What needs improvement?

The solution’s security and performance could be improved.

For how long have I used the solution?

I have been using Microsoft Azure API Management for four to five years.

What do I think about the stability of the solution?

I rate Microsoft Azure API Management an eight out of ten for stability.

What do I think about the scalability of the solution?

Our clients for the solution are small, medium and enterprise businesses.

I rate Microsoft Azure API Management an eight out of ten for scalability.

How are customer service and support?

Microsoft provides good premier support, but its general customer support is not that great.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate Microsoft Azure API Management a seven out of ten for the ease of its initial setup.

What about the implementation team?

The solution can be deployed in five to ten minutes.

What's my experience with pricing, setup cost, and licensing?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten.

What other advice do I have?

Microsoft Azure API Management is a cloud-based solution. Microsoft Azure API Management is a flexible, scalable, and easy-to-use solution.

Overall, I rate Microsoft Azure API Management an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
KiranCheriyala - PeerSpot reviewer
Architect at a outsourcing company with 201-500 employees
Real User
Performs boilerplate functions without disturbing the backend business logic
Pros and Cons
  • "I like that security features can be integrated with API Management. I also like that you can perform rate-limiting and throttling functions."
  • "Microsoft Azure API Management is lagging behind Apigee and should also have a better CICD process."

What is our primary use case?

There were legacy APIs running on-premises, and we wanted a modernized layer without disturbing the existing legacy layer. Microsoft Azure API management helps with that. We can wrap the modernized API layer. The modernized API layer can perform rate-limiting, monitoring, throttling, aggregating, and other boilerplate functions without disturbing the backend business logic.

What is most valuable?

I like that security features can be integrated with API Management. I also like that you can perform rate-limiting and throttling functions.

You can host multiple API gateways in different locations. If one goes down, then another will take over. Microsoft Azure API Management is good in terms of nonfunctional requirements.

The documentation is neat and organized, and as a result, we rarely have the need to contact technical support. 

What needs improvement?

Microsoft Azure API Management is lagging behind Apigee and should also have a better CICD process.

For how long have I used the solution?

I used it for six months.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

Because it is on Microsoft Azure, we don't have to worry about scalability. I would give scalability a rating of ten out of ten.

How are customer service and support?

Technical support is very poor and needs a lot of improvement. The process is not straightforward, and they are hard to reach.

How was the initial setup?

Because it is a cloud solution, the initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

It is an expensive solution, but any API solution will be expensive.

What other advice do I have?

Overall, I would rate Microsoft Azure API Management at nine on a scale from one to ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2093580 - PeerSpot reviewer
Solutions Architect at a insurance company with 10,001+ employees
Real User
Good API management with out of the box functionality and good support
Pros and Cons
  • "The API management is great."
  • "I'd like to have better flexibility and more capabilities."

What is our primary use case?

The main use case is if you want to be exposed to an external endpoint. We use it for access. It can only be used by Azure API.

How has it helped my organization?

If I want to expose API endpoints to clients, we use this solution. 

What is most valuable?

The API management is great. It comes out of the box ready to go and comes with policies. 

It is stable.

Technical support is good.

We have witnessed an ROI.

What needs improvement?

We have to put the logs in Datadog. We need to use some other product to do all of the things we want. That costs extra. However, there are other solutions, like Dynatrace, that offer more features and have more functionalities. Right now, we have to use logic apps. You need more third-party apps to fill in the gaps. 

If I want to connect to other apps to Saleforce or Snowflake, et cetera, I need a quicker way to do mapping and to integrate everything together. 

I need to have microservice access. 

I'd like to have better flexibility and more capabilities. 

For how long have I used the solution?

I've been using the solution for three to four years. 

What do I think about the stability of the solution?

I'd rate the stability seven or eight out of ten. It's reliable. There are no bugs or glitches. 

What do I think about the scalability of the solution?

We do not scale the solution. We don't need multi-tenancy or anything like that. Our understanding is that if we did need to scale it would cost more. 

How are customer service and support?

Technical support is very good and is available around the clock. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm familiar with a variety of other solutions, including Mulesoft.

What was our ROI?

I have witnessed an ROI while using the solution. 

What's my experience with pricing, setup cost, and licensing?

The pricing is expensive, however, it does offer great value. I'd rate the solution seven or eight out of ten in terms of value for money.

What other advice do I have?

I'm not sure which version of the solution I'm using. 

The product covers all of the basic needs you will need. If you need more robust options, Mulesoft might be a good option. However, this is a pretty good tool

I'd rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2016312 - PeerSpot reviewer
Solution Architect at a computer software company with 1,001-5,000 employees
Real User
UI management is easy to use and technical support is very good
Pros and Cons
  • "The UI management is very easy to use."
  • "The API gateway can be very complex."

What is our primary use case?

Our company uses the solution for API orchestration and UI management. We currently have 50,000 users. 

What is most valuable?

The UI management is very easy to use. 

The solution provides good management of API orchestrations. 

Technical support is very good and moves very fast. 

What needs improvement?

The API gateway can be very complex. We had difficulty managing end users for a very, very complex project. 

I am not sure that another API gateway would have better handled this difficult project. 

For how long have I used the solution?

I have been using the solution for four years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

We have a partnership with Microsoft. Their support is very good and moves very fast. They are available to us in a maximum of ten to twenty minutes. 

How was the initial setup?

The setup is very easy and doesn't take long. 

What about the implementation team?

We implemented the solution in-house. 

Which other solutions did I evaluate?

I also use WSO2 and Kong. Of all the options, Kong is my preference because it is easier to use. 

What other advice do I have?

The solution's support is very good. 

I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Rampal Yadav - PeerSpot reviewer
Sr. Manager- Cloud & Virtualization at IIFL
Real User
Straightforward and basic deployment, initial preparations are minimized, with good stability
Pros and Cons
  • "Everything is already available and ready to operate without a lot of preparation work."
  • "I would like to see more security features become available."

What is our primary use case?

We use Microsoft Azure API Management with our coding.

What is most valuable?

All we need to do is run our specific code because the dependencies are already there. 

What needs improvement?

I would like to see more security features become available. For example, the integration on premises could be better. Things could be more user-friendly. Currently, the integration we work with is more complex than it needs to be.

For how long have I used the solution?

I have been using Microsoft Azure API Management for the past thirteen months.

What do I think about the stability of the solution?

I am finding Microsoft Azure API Management stable.

What do I think about the scalability of the solution?

Day by day we are increasing the usage of Microsoft Azure API Management.

How are customer service and support?

My current experience with technical support has been good.

Which solution did I use previously and why did I switch?

We were using DIS. We needed to install the run times, libraries, and install operating systems. We had to make a lot of initial preparations to get the process ready to operate. Now it is already available and ready to operate with Microsoft Azure API Management.

How was the initial setup?

I would rate the initial setup process a four out of five.  The setup was basic and good.

What about the implementation team?

We do our implementation through one of our partners. The configuration was around fifteen to twenty minutes long.

What was our ROI?

There is no investment funding or upfront cost needed. 

What's my experience with pricing, setup cost, and licensing?

There are no licensing fees we pay on a monthly basis.

Which other solutions did I evaluate?

We compared it with DIS because most of the time we were using DIS, for such kind of deployment.

What other advice do I have?

Many people are using the API, and it is a prominent feature currently being used. I would rate Microsoft Azure API Management an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SaurabhKumar2 - PeerSpot reviewer
Market Research Analyst at a performing arts with 10,001+ employees
MSP
A multi-cloud API management platform with good performance and support
Pros and Cons
  • "I like the support they provide for the APIs more than the solution itself. First of all, documentation-wise, both Microsoft Azure and even Google Cloud are up there. But in comparison, the real-time consulting and support for APIs make Microsoft stand out a little. I also like the performance. Standard public cloud provider-built APIs are more resilient and flexible in terms of what feature you want to use and what feature you don't want to use, and they're more customizable. They are more resilient in terms of performance in that particular environment because that is the design aspect of the offering. When public clouds build APIs and deploy them after testing them on their framework for a certain amount of time, I feel there is a massive difference in the product's performance. On the interface, everything is strong."
  • "Specific to API development, I think Microsoft is still far behind AWS. AWS has grown by leaps and bounds, and Microsoft is a close second. But in terms of features and other stuff they provide, Microsoft's compatibility with publicly available APIs is a little limited. So, that is a little bit of a constraint. But what they provide is good, it's just that they need to build more on their API suite. I think Google is doing a really good job at that."

What is our primary use case?

One of our applications went live a month ago, and it uses the whole suite of Microsoft APIs.

What is most valuable?

I like the support they provide for the APIs more than the solution itself. First of all, documentation-wise, both Microsoft Azure and even Google Cloud are up there. But in comparison, the real-time consulting and support for APIs make Microsoft stand out a little.

I also like the performance. Standard public cloud provider-built APIs are more resilient and flexible in terms of what feature you want to use and what feature you don't want to use, and they're more customizable. They are more resilient in terms of performance in that particular environment because that is the design aspect of the offering.

When public clouds build APIs and deploy them after testing them on their framework for a certain amount of time, I feel there is a massive difference in the product's performance. On the interface, everything is strong.

What needs improvement?

Specific to API development, I think Microsoft is still far behind AWS. AWS has grown by leaps and bounds, and Microsoft is a close second. But in terms of features and other stuff they provide, Microsoft's compatibility with publicly available APIs is a little limited. So, that is a little bit of a constraint. But what they provide is good, it's just that they need to build more on their API suite. I think Google is doing a really good job at that.

For how long have I used the solution?

We have been using Microsoft Azure API Management for at least a year.

What do I think about the stability of the solution?

Microsoft Azure API Management is stable.

What do I think about the scalability of the solution?

Microsoft Azure API Management's scalability is pretty good. At present, we have around 10,000 to 15,000 users. We are also evaluating the application, and we should grow in the cloud rapidly from now on.

How are customer service and support?

Microsoft's support stands out. They provide good support in terms of consulting and operation support for their API. So, that is very helpful. Microsoft sometimes looks at the size of the customer, the way they are involved, and the size of the environment. They are also willing to go beyond periodically to consult on the best way to do stuff.

On a scale from one to five, I would give Microsoft technical support a four.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup wasn't entirely straightforward or altogether complex. It was somewhere in the middle.

On a scale from one to five, I would give the initial setup of Microsoft Azure API Management a three. For me, AWS is two, and Microsoft is three.

What about the implementation team?

We did the deployment in-house, working directly with Microsoft.

What's my experience with pricing, setup cost, and licensing?

Because of our partner relationship, our pricing is pretty decent. But in general, if I compare pricing, I think the initial offer that we got from Microsoft until the relationship kicked in was more expensive than AWS.

There were some unexpected expenses because we had to pause. This was due to our inexperience and because we were doing this significant public cloud migration for the first time. We were using SAP on a public cloud for the first time. 

What other advice do I have?

On a scale from one to ten, I would give Microsoft Azure API Management an eight. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
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Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
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Buyer's Guide
Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.