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Steve Cleynen - PeerSpot reviewer
Azure Architect at Codit
Real User
A scalable solution that helps to manage APIs
Pros and Cons
  • "The tool helps to manage APIs."
  • "The product needs to introduce a developer portal."

What is our primary use case?

The tool helps to manage APIs. 

What is most valuable?

The tool does what it's supposed to do. 

What needs improvement?

The product needs to introduce a developer portal. 

For how long have I used the solution?

I am working with the tool for ten years. 

Buyer's Guide
Microsoft Azure API Management
August 2025
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What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

My company has around 20-30 customers for the solution. Each customer can have about 100 users for the tool. 

How are customer service and support?

Microsoft support is good. We have regular sessions with Microsoft where we can have private previews of new features. 

How was the initial setup?

The tool's setup depends. If you use it in the CI/CD pipeline, then the setup is complex. To deploy the solution, you need to create a template and enable the features. 

What's my experience with pricing, setup cost, and licensing?

There are different tiers for pricing. You can even use the free version. 

What other advice do I have?

I would rate the product an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
Kai Boon Giam - PeerSpot reviewer
Director at Data Connect Technologies Pte Ltd
Real User
Easy to set up, easy to expand, and has dynamic pricing
Pros and Cons
  • "It’s easy to set up."
  • "The cloud deployment performance could be better."

What is our primary use case?

We primarily use the solution for storage. It’s for a database backup.

What is most valuable?

We really like the scalability.

It’s easy to set up.

What needs improvement?

The cloud deployment performance could be better.

Technical support could use some improvement.

For how long have I used the solution?

I’ve been using the solution for three years.

What do I think about the stability of the solution?

It is stable. However, its performance is not better than an on-premises deployment.

What do I think about the scalability of the solution?

The solution can scale and is easy to expand. It’s actually quite impressive.

We have about ten clients using the solution.

How are customer service and support?

Technical support could be better. There’s a lot of bouncing around. It’s not orderly.

How was the initial setup?

It is a straightforward setup. The implementation is not difficult or complex. The deployment is quick as well. It only took two or three days to get everything up and running.

We have about five technical people who can handle the setup and implementation process.

What's my experience with pricing, setup cost, and licensing?

We are a Microsoft-managed partner, so we do have some pricing from the distributor.

The licensing is dynamic as it is based on cloud usage.

What other advice do I have?

I can recommend Azure Block Storage to other people. However, they need to have an open mind in order to use cloud storage.

I’d rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Microsoft Azure API Management
August 2025
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
Hocine Zaidi - PeerSpot reviewer
IT Manager at PTTEP
Real User
Smooth running solution with great Active Directory integration and wireless backup
Pros and Cons
  • "We're very satisfied with Azure API Management. We've had no issues with bugs, everything runs smoothly, and the connection between the cloud and the on-premise infrastructure was good."
  • "Azure API Management could be improved with better integration with all of Microsoft's tools."

What is our primary use case?

My primary use case is application monitoring.

How has it helped my organization?

We had all our Saas applications on the cloud, so it's easier to centralize everything in Azure, including configuration and maintenance. There's also no need to get another portal for maintenance on additional things, so we can monitor the issue directly.

What is most valuable?

The most valuable features are the Active Directory integration and wireless backup.

What needs improvement?

Azure API Management could be improved with better integration with all of Microsoft's tools. They should also provide basic cybersecurity tools in the package.

For how long have I used the solution?

I've been using this solution for two years.

What do I think about the stability of the solution?

Azure API Manager is stable.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and support?

Microsoft's technical support is helpful, although there are some issues with time zones.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was easy - it didn't take long, and the additional features were added normally.

What about the implementation team?

We implemented using an integrator.

What's my experience with pricing, setup cost, and licensing?

There are no additional costs above the main license.

What other advice do I have?

We're very satisfied with Azure API Management. We've had no issues with bugs, everything runs smoothly, and the connection between the cloud and the on-premise infrastructure was good. I would rate this solution nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tom Hendrix - PeerSpot reviewer
Country Manager BeLux, UK&Ireland at AppyThings
Real User
Competitively priced solution with excellent authentication and authorization
Pros and Cons
  • "The mediation and translation from SOAP to REST technology makes it possible to open up legacy systems that couldn't be opened before."
  • "When you start with Azure API management, you also need to onboard the Azure console and the Azure cloud environment, which comes with a price."

What is our primary use case?

The main uses of this solution are sharing data, internal integrations, and combining different backend services into one API proxy. In the latter case, we extract the whole complexity of the integration, and after the work is done, there's a proxy available that can be used and reused by API consumers.

What is most valuable?

The most valuable features are authentication and authorization. I would also argue that the mediation and translation from SOAP to REST technology is equally important because it makes it possible to open up legacy systems that couldn't be opened before.

What needs improvement?

An improvement would be to provide more information about additional prices and the onboarding process.

For how long have I used the solution?

I've been using this solution since 2016.

What do I think about the stability of the solution?

Azure is very much stable.

What do I think about the scalability of the solution?

This solution is very scalable.

How was the initial setup?

You really need an expert to onboard the solution because it comes with more complexity than you might think. Also, internal teams often start playing with the solution during onboarding instead of sticking to best practices, which can result in having to start the process over again.

What was our ROI?

The ROI on API management as a concept metric that we are using in conversations is that we can reduce integration lead times by 90%. So, where an integration would take a hundred days before, we can deliver that same integration in ten days after implementing Azure.

What's my experience with pricing, setup cost, and licensing?

Azure's pricing is very competitive compared to platforms like Apigee and MuleSoft. However, when you start with Azure API management, you also need to onboard the Azure console and the Azure cloud environment, which comes with a price.

What other advice do I have?

Azure is the best-priced quality solution in the market. If you have business-critical processes running over API management, I would advise installing managed services either internally or from a partner to have that very close follow-up. I rate this solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Senior Cloud Architect at a healthcare company with 10,001+ employees
Real User
Easy setup but issues with support
Pros and Cons
  • "Initial setup was quite easy."
  • "Sometimes when immediate support is required, it isn't available."

What is our primary use case?

My primary use case is as part of a multi-channel strategy wherein APIMs are being used with micro-products or third-party clients. Our web application firewall receives all the external and public traffic, and it re-routes to the APIM, which is on the private subnet. The APIM manages both in authentication and authorization service composition layer.

What needs improvement?

One thing that could be improved is to remove the dependency of Kubernetes as an external L4 load layer balance. It would also be useful if APIM could integrate internally with Kubernetes right out of the box.

For how long have I used the solution?

I have been using this solution for around two years.

How are customer service and support?

General support has been very good, but sometimes when immediate support is required, it isn't available.

How was the initial setup?

The initial setup was quite easy as it is a managed service.

What about the implementation team?

I used a managed service to implement.

What other advice do I have?

I would rate this product as seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1659630 - PeerSpot reviewer
Branch Manager at a insurance company with 1,001-5,000 employees
Real User
High performance, reasonably priced, and stable
Pros and Cons
  • "The solution has overall high performance."
  • "Microsoft Azure API Management could improve by having better integration with third-party solutions."

What is our primary use case?

I am using Microsoft Azure API Management to connect external systems.

What is most valuable?

The solution has overall high performance.

What needs improvement?

Microsoft Azure API Management could improve by having better integration with third-party solutions.

In an upcoming release, there should be more focus on API lifecycle management, such as MuleSoft provides and the API gateway is not comprehensive enough, we need to put a lot of extra effort doing manual work. 

For how long have I used the solution?

I have been using Microsoft Azure API Management for half a year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

For what we have been using the solution for it has been scalable.

Our company is a medium-size using this solution.

How are customer service and technical support?

We have found some configuration that is not supported by the solution yet. There is room for improvement in their support.

I would rate the technical support of Microsoft Azure API Management a four out of five.

How was the initial setup?

The setup and configuration are very quick.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable compared to others. 

Which other solutions did I evaluate?

We are still looking for a better API-optimized solution.

What other advice do I have?

I would recommend this solution for some small and medium-sized projects, as it is quite easy and effective to start with. I am not sure if it is suited for large companies that have heavily loaded APIs which the solution might not be able to support.

I rate Microsoft Azure API Management an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1525593 - PeerSpot reviewer
Executive Director Finance & Strategy at a consultancy with 51-200 employees
Real User
Easy to install, has good support, and is easy to use
Pros and Cons
  • "I like the stability and the ease of use."
  • "The licensing fees should be cheaper."

What is our primary use case?

We use Microsoft Azure API Management with a custom software solution.

What is most valuable?

I like the stability and the ease of use.

What needs improvement?

The licensing fees should be cheaper.

For how long have I used the solution?

I have been using Microsoft Azure API Management for three years.

What do I think about the stability of the solution?

Microsoft Azure API Management is a stable product.

What do I think about the scalability of the solution?

It is a scalable solution. We have 60 users in our organization who use this solution.

How are customer service and technical support?

Technical support is good.

Which solution did I use previously and why did I switch?

I knew MuleSoft Anypoint. I worked with it for two years.

It was better for the enterprise architecture to use Microsoft Azure API Management.

How was the initial setup?

Microsoft Azure API Management is easy to install.

We have a team of four engineers and managers to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

The licensing fees are expensive. I would like it to be cheaper.

Our licensing fees are paid on a monthly basis.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Microsoft Azure API Management an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1590651 - PeerSpot reviewer
Group Manager, Solution & Technical Architect at a tech services company with 10,001+ employees
Consultant
Easy to configure, simple to use, but might not be suited for all sized companies
Pros and Cons
  • "I have found this solution to be easy to configure, simple to use, and flexible."
  • "If I compare this solution to others I have used in other phases of my life, having APIM being an Azure resource, it is easy to configure and deploy. However, this conversely reduced the flexibility. The difficulty is how do we configure it in a manner that a larger enterprise would probably want it to be. This creates a bit more complexity, working around the constraints of the resource itself. If comparing it to other solutions, it is more of a legacy design with an older approach. The various level components are still around resembling an on-premise type of design similar to other solutions, such as Apigee or Mulesoft. They are still predominantly carrying some legacy design. Which might be suited for organizations where they have a more complex network layout. APIM is easy to deploy, but on the other side of that, it is constrained to how Azure has designed it to be."

What is our primary use case?

We use this solution because when there is a technical requirement sometimes there are technical constraints that need to be overcome, and that is best resolved through the API component. My organization predominately uses Microsoft solutions and this is why we are using this particular solution.

What is most valuable?

I have found this solution to be easy to configure, simple to use, and flexible.

What needs improvement?

If I compare this solution to others I have used in other phases of my life, having APIM being an Azure resource, it is easy to configure and deploy. However, this conversely reduced the flexibility. The difficulty is how do we configure it in a manner that a larger enterprise would probably want it to be. This creates a bit more complexity, working around the constraints of the resource itself. If comparing it to other solutions, it is more of a legacy design with an older approach. The various level components are still around resembling an on-premise type of design similar to other solutions, such as Apigee or Mulesoft. They are still predominantly carrying some legacy design. Which might be suited for organizations where they have a more complex network layout. APIM is easy to deploy, but on the other side of that, it is constrained to how Azure has designed it to be.

In an upcoming release, if not already added through an update, I think dynamic provisioning of the resource would be useful. Many times these API platforms, including others, such as Apigee, are still predominantly revolving around developers. The onboarding and the API life cycle are still revolving around humans. In this context, I would not suggest DevOps, but at least automation of common pipelines. If the platform can better support this in the workflow to provision and commission an API that would be beneficial as we work towards a more automated deployment concept. Even though there are templates, graphics, and API management commands right now, you are still in a way programmed deeply, customizing that workflow, as opposed to it being part of the platform itself.

For how long have I used the solution?

I have been using Azure solutions for approximately four years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable because it is a cloud service offering.

Which solution did I use previously and why did I switch?

I have previously used Apigee and Mulesoft.

What's my experience with pricing, setup cost, and licensing?

Since this is a cloud-based solution you have to abide by those financial limits, this creates some different challenges compared to other solutions.

What other advice do I have?

My advice to those wanting to implement this solution is in all technology areas, each solution is use case-specific. If you are already working on the pure Azure Stack, then APIM is something that I would suggest. Unless you have a very complicated API development use case I would not try to deploy, for example, Mulesoft or Apigee on Azure. Assuming you are working on a full Azure Stack solution. 

Since it is use case-specific, rather than trying to build out. I would rather use the other repertoire of Azure to do the API development, as opposed to trying to deploy other solutions under the platform and develop from there.

My philosophy is always, use what is available, rather than trying to reinvent the wheel. Mulesoft may be powerful, but it is putting the cart on top of the wheel and try to build something on the cart. It is not a native approach.

I rate Microsoft Azure API Management a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
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Buyer's Guide
Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.