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Associate Technical Lead at SoftwareONE
Vendor
Apr 29, 2022
Useful gateway, frequent updates, and high availability
Pros and Cons
  • "The Application Gateway we have found to be the most useful in Microsoft Azure API Management. We have integrated the Microsoft Azure API Management with Application Gateway. Application Gateway is a type of load balancer that we are using for the high availability of our API calls."
  • "The solution is secure and has all the components that we require."
  • "I rate the technical support from Microsoft Azure API Management a four out of five."

What is our primary use case?

Microsoft Azure API Management is used for making the API calls from our internal application to another available internal application or to the external third-party applications. It can be hosted in the public environment or it can be a client application to which we are making a call and teaching the information. This solution is useful for making the API calls between the application. 

What is most valuable?

The Application Gateway we have found to be the most useful in Microsoft Azure API Management. We have integrated the Microsoft Azure API Management with Application Gateway. Application Gateway is a type of load balancer that we are using for the high availability of our API calls. 

Microsoft is releasing new features approximately every three to four months on each and every solution. Although it's not mandatory that we are using all the features of this particular solution because it depends on the business requirements. Whatever the features the Microsoft Azure API Management has, we are happy with them and we are using them.

The solution is secure and has all the components that we require. We are using the solution with the best practices.

For how long have I used the solution?

I have been using Microsoft Azure API Management for approximately one and a half years.

What do I think about the stability of the solution?

Microsoft Azure API Management is a stable solution, it has high availability.

Buyer's Guide
Microsoft Azure API Management
June 2026
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
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What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

We have used technical support once or twice a year. However, there is not much technical assistance required.

I rate the technical support from Microsoft Azure API Management a four out of five.

How was the initial setup?

The initial setup of Microsoft Azure API Management is straightforward. It took us approximately 30 minutes to complete.

I would rate the initial setup of Microsoft Azure API Management a four out of five.

What other advice do I have?

I rate Microsoft Azure API Management a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Deron Jones - PeerSpot reviewer
Technical Lead at Infosys
MSP
Apr 28, 2022
I like the hybrid cloud capabilities
Pros and Cons
  • "I like API Management's ability to do hybrid cloud stuff."
  • "I prefer Microsoft products to the others out there because Microsoft has always catered to software developers as opposed to Amazon or Google, which do a lot of other things."
  • "Some of the DevOps stuff could be easier to work with. The migration paths are a little complicated, and moving code around could be more seamless. There should be less manual migration when several teams work together to publish code to the DevOps."

What is most valuable?

I like API Management's ability to do hybrid cloud stuff.

What needs improvement?

Some of the DevOps stuff could be easier to work with. The migration paths are a little complicated, and moving code around could be more seamless. There should be less manual migration when several teams work together to publish code to the DevOps. 

For example, if you and I are working on the same application, and there are conflicts, you should be able to resolve those conflicts more easily. It shows you the conflicts, and you have to fix them yourself. Better conflict resolution with software migration is what I recommend.

For how long have I used the solution?

I've been working with Azure API Management for maybe five years in total.

What do I think about the stability of the solution?

Azure API Management is relatively stable.

What's my experience with pricing, setup cost, and licensing?

Azure is a pay-as-you-go model. You build out your virtual environment and pay a monthly price depending on CPU cores, storage, etc.

What other advice do I have?

I rate Azure API Management nine out of 10. I prefer Microsoft products to the others out there because Microsoft has always catered to software developers as opposed to Amazon or Google, which do a lot of other things. Microsoft has always had the best development toolsets, and it's better for application developers.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Azure API Management
June 2026
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.
Tom Hendrix - PeerSpot reviewer
Country Manager BeLux, UK&Ireland at AppyThings
Real User
Apr 19, 2022
Competitively priced solution with excellent authentication and authorization
Pros and Cons
  • "The mediation and translation from SOAP to REST technology makes it possible to open up legacy systems that couldn't be opened before."
  • "The ROI on API management as a concept metric that we are using in conversations is that we can reduce integration lead times by 90%."
  • "When you start with Azure API management, you also need to onboard the Azure console and the Azure cloud environment, which comes with a price."

What is our primary use case?

The main uses of this solution are sharing data, internal integrations, and combining different backend services into one API proxy. In the latter case, we extract the whole complexity of the integration, and after the work is done, there's a proxy available that can be used and reused by API consumers.

What is most valuable?

The most valuable features are authentication and authorization. I would also argue that the mediation and translation from SOAP to REST technology is equally important because it makes it possible to open up legacy systems that couldn't be opened before.

What needs improvement?

An improvement would be to provide more information about additional prices and the onboarding process.

For how long have I used the solution?

I've been using this solution since 2016.

What do I think about the stability of the solution?

Azure is very much stable.

What do I think about the scalability of the solution?

This solution is very scalable.

How was the initial setup?

You really need an expert to onboard the solution because it comes with more complexity than you might think. Also, internal teams often start playing with the solution during onboarding instead of sticking to best practices, which can result in having to start the process over again.

What was our ROI?

The ROI on API management as a concept metric that we are using in conversations is that we can reduce integration lead times by 90%. So, where an integration would take a hundred days before, we can deliver that same integration in ten days after implementing Azure.

What's my experience with pricing, setup cost, and licensing?

Azure's pricing is very competitive compared to platforms like Apigee and MuleSoft. However, when you start with Azure API management, you also need to onboard the Azure console and the Azure cloud environment, which comes with a price.

What other advice do I have?

Azure is the best-priced quality solution in the market. If you have business-critical processes running over API management, I would advise installing managed services either internally or from a partner to have that very close follow-up. I rate this solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
VamsiMohan - PeerSpot reviewer
CTO at Huber
Real User
Apr 16, 2022
Secure, integrate well with existing APIs, and has good technical support
Pros and Cons
  • "Without a doubt, it has a very robust, strong marketplace where we can directly integrate with existing APIs and begin working on those."
  • "It should be easier to integrate."

What is our primary use case?

Microsoft Azure API Management is used for platform deployment, hosting, virtual servers, third-party integrations, and the Azure Marketplace.

What is most valuable?

Without a doubt, it has a very robust, strong marketplace where we can directly integrate with existing APIs and begin working on those.

Microsoft Azure API Management is a secure solution.

What needs improvement?

It should be easier to integrate.

For how long have I used the solution?

We are in the process of migrating from Amazon AWS to Microsoft Azure API Management. We are just getting started, we have been using it for a few weeks.

What do I think about the stability of the solution?

Microsoft Azure API Management is a stable solution.

What do I think about the scalability of the solution?

Microsoft Azure API Management is definitely a scalable product.

It is not based on how many resources will be used, but we will be using three virtual machines from the Azure platform.

We plan to increase our usage.

How are customer service and support?

We are Microsoft partners, MSP, and we have our own service providers to support this activity.

Which solution did I use previously and why did I switch?

We use Google Workspaces and our platform is on Microsoft Azure.

Previously, we were using AWS EC2 Instances, but because we are a Microsoft MSP and also took into account the Active Directory capabilities and the Azure Marketplace, we decided to shift more to Azure.

How was the initial setup?

The initial setup is more or less straightforward.

It took a couple of weeks to complete the entire migration from Amazon AWS to Microsoft Azure API Management.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on an annual basis.

Which other solutions did I evaluate?

At the moment, we are not using CRM solutions but we are looking into Zoho CRM.

We had planned to use Salesforce, but we changed our minds and decided to use Zoho CRM instead.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Azure API Management a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nicky Jooste - PeerSpot reviewer
Cloud Solutions Architect at Dotcom Software Solutions
Real User
Mar 30, 2022
Easy to importing existing APIs, simple to deploy and configure
Pros and Cons
  • "The ability to easily connect back to Service Fabric is the most important for us."
  • "Microsoft Azure API Management is extremely stable."
  • "Microsoft Azure API Management should have the ability to allow multitenancy."

What is most valuable?

The ability to easily connect back to Service Fabric is the most important for us.

The importing of existing APIs is extremely easy. It's one of the better products.

The main benefit is that we are already on ExpressRoute. It is easy to integrate into our local network. Because we are mostly a Microsoft shop, we mostly use Azure API management because we don't want to run in different cloud providers right now since we are a financial company.

What needs improvement?

Microsoft Azure API Management should have the ability to allow multitenancy.

While the solution works well for us, I would like to see simple or integrated reporting built into the solution.

There is always room for improvement.

For how long have I used the solution?

I have been using Microsoft Azure API Management for two years.

What do I think about the stability of the solution?

Microsoft Azure API Management is extremely stable.

What do I think about the scalability of the solution?

Microsoft Azure API Management is very easy to scale.

How are customer service and support?

I don't have any prior experience. We haven't had any issues or needed to contact the product's technical support.

How was the initial setup?

The initial setup is straightforward. It is very easy to set up.

Because everything is automated directly from our pipelines, maintenance is a very small task that we require.

It is very easy to deploy, and configure.

What other advice do I have?

We are partners.

I would rate Microsoft Azure API Management an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1229334 - PeerSpot reviewer
Senior Operational Technical Analyst at a construction company with 1,001-5,000 employees
Real User
Feb 16, 2022
Integrates with a third party and is stable and easy to install
Pros and Cons
  • "The stability and performance are good. It is easy to install, and it scales well too."
  • "So far, we are satisfied with the product."
  • "It could be more user friendly for developers. It would be nice if developers could view things more easily."

What is our primary use case?

We use this solution to integrate with a third party with API integration.

What is most valuable?

So far, we are satisfied with the product. The stability and performance are good.

It is easy to install, and it scales well too.

The technical support is good, and we get prompt support.

What needs improvement?

It could be more user friendly for developers. It would be nice if developers could view things more easily.

For how long have I used the solution?

I've been using this solution for nearly six months.

It's a cloud-based solution.

What do I think about the stability of the solution?

So far, there's good stability, and we have not had any issues with it.

What do I think about the scalability of the solution?

Because it is on the Azure platform, it is always scalable and is easy to scale as well. If you want to use it more, then we can add more resources.

We started using Microsoft Azure API Management six months ago as a POC, and now it's online. We probably have about 30,000 users.

We hope to increase usage by moving all API onto API Management.

How are customer service and support?

Microsoft's technical support is good. We have the premium support package, so we get support straight away. 

How was the initial setup?

The initial setup is straightforward.

Because you need to define the API contract, initially it may take about two months. However, this is not due to the Microsoft product.

What about the implementation team?

We had our internal consultant handle the implementation. We had a team including an integration engineer.

What's my experience with pricing, setup cost, and licensing?

We pay for a yearly license.

What other advice do I have?

I would recommend Microsoft Azure API Management and would rate it at eight on a scale from one to ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
PeerSpot user
MADHAV CHABLANI - PeerSpot reviewer
Consulting Chief Information Officer at Tippingedge
Real User
Feb 3, 2022
API management platform which offers scalability, stability, and easy integration
Pros and Cons
  • "Easy to integrate API management platform. It is a stable and scalable solution."
  • "The major point is that if the API has a lot of issues, particularly in data silos, Microsoft Azure API Management has made it more convenient to manage those."
  • "Performance issues from this platform need to be sorted out."
  • "There's some area for improvement for this solution's performance. Sometimes it can be challenging."

What is our primary use case?

We are in the healthcare industry, so all the applications which are related to one hospital, it binds to Microsoft Azure API Management, and this is our use case for it.

What is most valuable?

I like the integration function of Microsoft Azure API Management. Integration of this solution is easy.

What needs improvement?

There's some area for improvement for this solution's performance. Sometimes it can be challenging. We're working with design patents and we're hoping to see the performance issues sorted out.

For how long have I used the solution?

We've been working with Microsoft Azure API Management for a year now.

What do I think about the stability of the solution?

Microsoft Azure API Management is a stable product, but we have not been able to test it yet on a multi-cloud environment.

What do I think about the scalability of the solution?

Microsoft Azure API Management is scalable. There are no issues with its scalability.

How are customer service and support?

Microsoft has a good technical support team. They are very helpful.

How was the initial setup?

Integration of this solution is easy. I won't call it an initial setup. It's an integration.

Which other solutions did I evaluate?

I was able to work with Apigee.

What other advice do I have?

We used Microsoft Azure API Management only in the Microsoft environment, but not in a multi-cloud environment.

Microsoft Azure API Management is cloud-based, in particular, it is a single cloud centered around Microsoft components and not on the Cross components.

I have no idea on how long it took to implement Microsoft Azure API Management. The testing and development team is the best resource on how long it took.

The number of users of this solution in the group I'm associated with is 300,000. Increasing the number of users will depend on the mergers and acquisitions, and how the group is doing.

For maintenance, we have a backend support team that handles application support. The major point is that if the API has a lot of issues, particularly in data silos, Microsoft Azure API Management has made it more convenient to manage those.

We're still trying and testing the integration function of this solution, and we're also trying to go deeper into its performance.

My rating for Microsoft Azure API Management is a nine out of ten.

I don't have any variance data with Apigee. Apigee is better than Microsoft. I have more numbers for Apigee compared to Microsoft.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Prabakaran SP - PeerSpot reviewer
Software Architect at a financial services firm with 1-10 employees
Real User
Top 5
Jan 24, 2022
Reasonably priced, and offers quick technical support
Pros and Cons
  • "Most of the features are valuable to me."
  • "I could that the UI could be improved."
  • "The only complication I encountered was configuring the authentication in the API Management."

What is most valuable?

Most of the features are valuable to me. We are actively exploring the monetization aspect of Azure, and we are also working on a proof of concept to accomplish this.

What needs improvement?

The only complication I encountered was configuring the authentication in the API Management. That was a little difficult for me, but it gets better after that.

I could that the UI could be improved. All services have the use of Visual Studio to do the coding and to change the configuration. It would be beneficial to include that with Microsoft Azure API Management.

For how long have I used the solution?

I have been working with Microsoft Azure API Management for more than two years.

What do I think about the stability of the solution?

Microsoft Azure API Management is a stable product.

What do I think about the scalability of the solution?

It is easy to scale Microsoft Azure API Management.

How are customer service and support?

We have fast-track support from Microsoft, which we do receive.

We are satisfied with the technical support of Microsoft.

How was the initial setup?

The initial setup was simple, with no complications, other than the configuration of the authentication in the API Management.

What's my experience with pricing, setup cost, and licensing?

Since everyone is isocentric here, it is reasonable for me. Rather than getting complicated with other licensing, and other products' licensing. There are many, many different types of licensing available in other products, such as perpetual for ten users. If you want more than ten users, you'll have to pay a higher license fee. As a result, we are not falling into those kinds of traps. Previously, we had to pay as you go.

What other advice do I have?

I would rate Microsoft Azure API Management eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1659630 - PeerSpot reviewer
Branch Manager at a insurance company with 1,001-5,000 employees
Real User
Sep 16, 2021
High performance, reasonably priced, and stable
Pros and Cons
  • "The solution has overall high performance."
  • "I would recommend this solution for some small and medium-sized projects, as it is quite easy and effective to start with."
  • "Microsoft Azure API Management could improve by having better integration with third-party solutions."
  • "Microsoft Azure API Management could improve by having better integration with third-party solutions. In an upcoming release, there should be more focus on API lifecycle management, such as MuleSoft provides and the API gateway is not comprehensive enough, we need to put a lot of extra effort doing manual work."

What is our primary use case?

I am using Microsoft Azure API Management to connect external systems.

What is most valuable?

The solution has overall high performance.

What needs improvement?

Microsoft Azure API Management could improve by having better integration with third-party solutions.

In an upcoming release, there should be more focus on API lifecycle management, such as MuleSoft provides and the API gateway is not comprehensive enough, we need to put a lot of extra effort doing manual work. 

For how long have I used the solution?

I have been using Microsoft Azure API Management for half a year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

For what we have been using the solution for it has been scalable.

Our company is a medium-size using this solution.

How are customer service and technical support?

We have found some configuration that is not supported by the solution yet. There is room for improvement in their support.

I would rate the technical support of Microsoft Azure API Management a four out of five.

How was the initial setup?

The setup and configuration are very quick.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable compared to others. 

Which other solutions did I evaluate?

We are still looking for a better API-optimized solution.

What other advice do I have?

I would recommend this solution for some small and medium-sized projects, as it is quite easy and effective to start with. I am not sure if it is suited for large companies that have heavily loaded APIs which the solution might not be able to support.

I rate Microsoft Azure API Management an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1525593 - PeerSpot reviewer
Executive Director Finance & Strategy at a consultancy with 51-200 employees
Real User
Sep 13, 2021
Easy to install, has good support, and is easy to use
Pros and Cons
  • "I like the stability and the ease of use."
  • "The licensing fees are expensive. I would like it to be cheaper."

What is our primary use case?

We use Microsoft Azure API Management with a custom software solution.

What is most valuable?

I like the stability and the ease of use.

What needs improvement?

The licensing fees should be cheaper.

For how long have I used the solution?

I have been using Microsoft Azure API Management for three years.

What do I think about the stability of the solution?

Microsoft Azure API Management is a stable product.

What do I think about the scalability of the solution?

It is a scalable solution. We have 60 users in our organization who use this solution.

How are customer service and technical support?

Technical support is good.

Which solution did I use previously and why did I switch?

I knew MuleSoft Anypoint. I worked with it for two years.

It was better for the enterprise architecture to use Microsoft Azure API Management.

How was the initial setup?

Microsoft Azure API Management is easy to install.

We have a team of four engineers and managers to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

The licensing fees are expensive. I would like it to be cheaper.

Our licensing fees are paid on a monthly basis.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Microsoft Azure API Management an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
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Buyer's Guide
Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.