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reviewer1972689 - PeerSpot reviewer
Operations Manager at a tech services company with 11-50 employees
Real User
Jan 2, 2023
Good for API management, with a decent basic tier and works well for companies with a Microsoft stack
Pros and Cons
  • "The price is pretty reasonable for us."
  • "The licensing tiers can be misleading."

What is most valuable?

The basic tier is pretty good. 

It's publicly available API Management.

The price is pretty reasonable for us. 

What needs improvement?

We need better integration with VNet. 

It would be nice to not only configure it through the interface but also with an ARM template or something like that. Maybe it's possible, but it's not that easy to find.

It took us time to get used to the interface. Now that we run it, it's a little bit hard to have a testing environment and the production environment and keep it synced. If you can do that through a script, that would be far easier. However, there was a time thing on our side. We couldn't get it done, and in the end, we just set it up manually.

The licensing tiers can be misleading. 

It would be ideal if there was a way to add monetization into the mix so that we could more easily sell our APIs.

For how long have I used the solution?

I started using the solution about three years ago, and I use it now and again on a few projects. 

Which solution did I use previously and why did I switch?

We didn't have a previous solution.

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How was the initial setup?

I wasn't directly involved with the implementation, and I'm not sure how long it took to deploy the product. 

What about the implementation team?

Some of my colleagues implemented the solution. We did it ourselves using the documentation provided by Microsoft. 

What's my experience with pricing, setup cost, and licensing?

We are using a basic tier. 

For the things we do, it's reasonable in terms of cost. You can implement it in the developer solutions. That's basically more or less free. But if you implement VNET in it there, you can only upgrade it if you use premium, and premium is so expensive. That's just no fun. That was a little bit annoying since you think you have a good solution in your development environment, and then you are in production and need a premium tier to have the same configuration. We had to reconfigure some stuff.

Which other solutions did I evaluate?

We also looked at Apigee, and Apigee has some integrated features, however, Apigee was very complex to get started with. Apart from that, we are a Microsoft company, and we're on the Microsoft stack. It was more logical to keep everything in Azure. That's why we chose Azure API Management.

What other advice do I have?

We use Azure and it suits our case pretty well. It could be better, but we might also have to learn more. Currently, I would rate it at an eight out of ten for our use case. We might also want to use it in the future to sell subscriptions, which is not possible out of the box. You can configure subscriptions, yet you still have to do the whole selling and measuring and things like that. That's not fully integrated.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Pmurki@Micron.Com Praveen - PeerSpot reviewer
VP & GM, Client Storage at Micron Technology
Real User
Top 5Leaderboard
Sep 23, 2022
Stable solution that scales to load
Pros and Cons
  • "API Management does not take long to deploy."
  • "API Management's price could be lower."

What is our primary use case?

I use API Management for all of our AKS clusters.

What needs improvement?

API Management's price could be lower.

For how long have I used the solution?

I've been using API Management for a year.

What do I think about the stability of the solution?

API Management is stable.

What do I think about the scalability of the solution?

API Management is scalable based on the load.

How was the initial setup?

API Management does not take long to deploy.

What about the implementation team?

We used an in-house team.

What other advice do I have?

I would rate API Management nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Azure API Management
March 2026
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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Karthik-A - PeerSpot reviewer
Senior Manager at a tech vendor with 10,001+ employees
Real User
Top 20
May 25, 2022
Useful microservices, stable, but deployment could be better
Pros and Cons
  • "Microsoft Azure API Management is 90 to 99 percent scalable. We have three instances running in parallel."
  • "Microsoft Azure API Management's most valuable features are the microservices we used to use. They were API callers to receive communication with the network and building system, to complete the request. The response would be through the processing system."

What is our primary use case?

I'm in the telecom domain and I have used Microsoft Azure API Management in cost and order management in the order process.

What needs improvement?

Microsoft Azure API Management's most valuable features are the microservices we used to use. They were API callers to receive communication with the network and building system, to complete the request. The response would be through the processing system.

For how long have I used the solution?

I have been using Microsoft Azure API Management for approximately one year.

What do I think about the stability of the solution?

Microsoft Azure API Management is stable.

What do I think about the scalability of the solution?

Microsoft Azure API Management is 90 to 99 percent scalable. We have three instances running in parallel.

We have approximately 500 to 800 internal users using this solution with three applications in operation.

We do not have plans to increase usage.

How are customer service and support?

We have not contacted technical support. We have our own team.

How was the initial setup?

The cloud deployment of Microsoft Azure API Management could be better.

What about the implementation team?

Our team of 14 to 15 members implements and supports the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Azure API Management a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Associate Technical Lead at SoftwareONE
Vendor
Apr 29, 2022
Useful gateway, frequent updates, and high availability
Pros and Cons
  • "The Application Gateway we have found to be the most useful in Microsoft Azure API Management. We have integrated the Microsoft Azure API Management with Application Gateway. Application Gateway is a type of load balancer that we are using for the high availability of our API calls."
  • "I rate the technical support from Microsoft Azure API Management a four out of five."

What is our primary use case?

Microsoft Azure API Management is used for making the API calls from our internal application to another available internal application or to the external third-party applications. It can be hosted in the public environment or it can be a client application to which we are making a call and teaching the information. This solution is useful for making the API calls between the application. 

What is most valuable?

The Application Gateway we have found to be the most useful in Microsoft Azure API Management. We have integrated the Microsoft Azure API Management with Application Gateway. Application Gateway is a type of load balancer that we are using for the high availability of our API calls. 

Microsoft is releasing new features approximately every three to four months on each and every solution. Although it's not mandatory that we are using all the features of this particular solution because it depends on the business requirements. Whatever the features the Microsoft Azure API Management has, we are happy with them and we are using them.

The solution is secure and has all the components that we require. We are using the solution with the best practices.

For how long have I used the solution?

I have been using Microsoft Azure API Management for approximately one and a half years.

What do I think about the stability of the solution?

Microsoft Azure API Management is a stable solution, it has high availability.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

We have used technical support once or twice a year. However, there is not much technical assistance required.

I rate the technical support from Microsoft Azure API Management a four out of five.

How was the initial setup?

The initial setup of Microsoft Azure API Management is straightforward. It took us approximately 30 minutes to complete.

I would rate the initial setup of Microsoft Azure API Management a four out of five.

What other advice do I have?

I rate Microsoft Azure API Management a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Nicky Jooste - PeerSpot reviewer
Cloud Solutions Architect at Dotcom Software Solutions
Real User
Mar 30, 2022
Easy to importing existing APIs, simple to deploy and configure
Pros and Cons
  • "The ability to easily connect back to Service Fabric is the most important for us."
  • "Microsoft Azure API Management should have the ability to allow multitenancy."

What is most valuable?

The ability to easily connect back to Service Fabric is the most important for us.

The importing of existing APIs is extremely easy. It's one of the better products.

The main benefit is that we are already on ExpressRoute. It is easy to integrate into our local network. Because we are mostly a Microsoft shop, we mostly use Azure API management because we don't want to run in different cloud providers right now since we are a financial company.

What needs improvement?

Microsoft Azure API Management should have the ability to allow multitenancy.

While the solution works well for us, I would like to see simple or integrated reporting built into the solution.

There is always room for improvement.

For how long have I used the solution?

I have been using Microsoft Azure API Management for two years.

What do I think about the stability of the solution?

Microsoft Azure API Management is extremely stable.

What do I think about the scalability of the solution?

Microsoft Azure API Management is very easy to scale.

How are customer service and support?

I don't have any prior experience. We haven't had any issues or needed to contact the product's technical support.

How was the initial setup?

The initial setup is straightforward. It is very easy to set up.

Because everything is automated directly from our pipelines, maintenance is a very small task that we require.

It is very easy to deploy, and configure.

What other advice do I have?

We are partners.

I would rate Microsoft Azure API Management an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
it_user1539345 - PeerSpot reviewer
Senior Solutions Architect at a manufacturing company with 10,001+ employees
Real User
Apr 11, 2021
Stable with fair pricing and good technical support
Pros and Cons
  • "The ease of use of the solution is excellent."
  • "In the API you need to delete the suffix. It is annoying that you need to have a suffix. We can add a suffix at the API level, not at the operation level, and that could be improved on."

What is our primary use case?

We primarily use the solution to manage our APIs.

What is most valuable?

The ease of use of the solution is excellent. It's a very user-friendly solution. 

The initial setup is quite straightforward. 

We found the solution to be very stable.

The solution can scale if you need it to.

Technical support is very helpful.

The solution has very fair pricing.

What needs improvement?

The lack of wording in the API could be improved. In the API you need to delete the suffix. It is annoying that you need to have a suffix. We can add a suffix at the API level, not at the operation level, and that could be improved on.

There are a couple of features that are lagging.

For how long have I used the solution?

I've been working with the solution for five years or so. It's been a few years at this point. 

What do I think about the stability of the solution?

We have found the solution to be quite stable. There are no bugs or glitches. It doesn't crash or freeze. Its performance is reliable. 

What do I think about the scalability of the solution?

The solution scales well. If a company needs to expand it, it can do so with relative ease.

We have about 15-20 users on the solution so far.

How are customer service and technical support?

Technical support has been very good. They are quite helpful and responsive. We are very satisfied with the level of support provided to us.

How was the initial setup?

The initial setup is straightforward. A company shouldn't have any problems during the process.

What's my experience with pricing, setup cost, and licensing?

The cost of the solution is very fair. It's not overly expensive. It offers very good value.

What other advice do I have?

We are Microsoft partners.

I'd recommend the solution to other individuals and organizations. Overall, I've been quite satisfied with its capabilities.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Senior Manager, Engineering at GlobalLogic
Real User
Oct 12, 2020
Good user management with excellent configuration capabilities and decent stability
Pros and Cons
  • "The user management is pretty seamless."
  • "Technical support could be more flexible and try to meet the client's needs a bit more effectively."

What is most valuable?

The solution has pretty stable capabilities.

Their construction tool allows users to easily publish information about the API. It's basically just one click.

You can configure the subscription management onsite and link everything.

The developer portal that exposed the API documentation is great. You can just test the APIs in a very easy way. 

The web portal is useful. You can build a pretty comprehensive portal where users can sign in and you can basically leave the API there.

The API management provided offers good integration with different management systems, like OpenID, for example.

The user management is pretty seamless.

What needs improvement?

Pricing is definitely an aspect that can be improved. They should offer an additional free tier. For example, if there was a tier for new accounts created, it may help their services by getting people onboarded. Once you will give access to someone and they try it they'll see, "Okay, it works and you can pretty quickly add something on top of it". After that, the client will end up staying, and probably paying.

The cost is also complex in terms of calculating how much everything will ultimately be priced at. It's not straightforward as it takes into account multiple factors.

Technical support could be more flexible and try to meet the client's needs a bit more effectively.

The solution needs to provide more use cases so that we can refer them to clients. It will help answer any questions in relation to performance and load management.

For how long have I used the solution?

I've been using the solution for about a year at this point.

What do I think about the stability of the solution?

There are some bugs that exist in this construction tool for the developer portal. We are submitting these bugs to Azure, so they already know about it. Overall, it's pretty stable.

How are customer service and technical support?

In terms of Azure technical support, we've had no issues in regards to response times. They are prompt. However, in some particular cases, they unable to be flexible. For example, with MQTT blockers, while you might want another port, they might tell you to use the hosted solution in order to get them to configure it. We'd just like them to have more flexibility with requests like this.

In terms of corporate security nowadays, it's very important to be flexible. At the end of the day we get stuck in the bureaucracy. If they could practice flexibility, it would be better for their clients, who may not have the wiggle room on their end.  

That said, we're mostly satisfied with their level of service.

What's my experience with pricing, setup cost, and licensing?

The solution has a kind of calculator and it's not always straightforward to figure out the logic in pricing. There are lots of services that are managed in different ways. For a non-technical person, it's a nightmare to figure everything out.

At the end of the day, you have to build approximate pricing for the solution. According to my experiences in multiple projects, you do get preliminary pricing that is close to or the same as the estimate.  

What other advice do I have?

Right now, for a particular client, we're using a managed version of the solution, however, in the future, I foresee us hosting it somewhere in the cloud.

We're using the most up to date version of the solution.

Overall, the solution has a lot of great features. There are a few bugs here and there, however, a the end of the day, there's lots of value provided.

I'd rate the solution at an eight, on a scale from one to ten. It's got a rather high cost and still has some areas that need some improvement. Otherwise, I'd rate it higher.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Social media strategist at Creative Skills
Real User
Top 10
Sep 25, 2024
Provides valuable configuration capabilities enhancing API security
Pros and Cons
  • "The solution's configuration capabilities are the most effective features for enhancing API security."
  • "The product's navigation feature needs enhancement."

What is our primary use case?

I primarily utilize the platform for integrations, monitoring, and process automation within our business workflows.

What is most valuable?

The solution's configuration capabilities are the most effective features for enhancing API security.

What needs improvement?

The product's navigation feature needs enhancement. 

For how long have I used the solution?

I have been working with the platform for approximately three to four years.

What do I think about the scalability of the solution?

I rate the solution's scalability around eight or nine.

How are customer service and support?

The support services are good. However, they could be improved. 

How would you rate customer service and support?

Positive

How was the initial setup?

The deployment process is not overly difficult. However, each API integration presents interface connectivity and parameters, which can introduce challenges.

The time required for deployment varies depending on the integration interface in question.

What's my experience with pricing, setup cost, and licensing?

I rate the solution's pricing between three and four, as it could be more competitive.

What other advice do I have?

The platform's insights improve over time, allowing us to monitor system health and receive notifications for updates.

We integrate it with Dynamics and other business tools, which enhances our data analysis and reporting capabilities. It facilitates better insights and easier data manipulation, although I rely on my team for detailed analytics.

I recommend the platform, particularly for organizations that require API utilization and integration, as it has proven to be effective in our experience.

Overall, I rate it an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
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Updated: March 2026
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Buyer's Guide
Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.